PROFESSIONAL SUMMARY:

• Overall 8+ years of IT professional experience with around 5+ years of experience in the Salesforce.com CRM platform as both Developer & Administrator
• Experienced in all phases of Software Development Life Cycle (SDLC), quality management systems and project life cycle processes. Proficient in Agile Methodology.
• Experience in acting as a liaison between offshore team and the Business performing meeting facilitation, work plan creation, task management.
• Good hands on experience on Sales Cloud, Service Cloud, Marketing cloud.
• Expertise in configuring and administrating Salesforce CRM environment.
• Experience in Object Oriented Analysis and Design and understanding of the Force.com architecture.
• Extensive experience in lead case management (Web - to- Lead, Email-to- Case).
• Hands on experience in managing multiple projects and iterations within the CRM application.
• Good experience in developing Rich Interface Applications using Java Script
• Hands on experience working with different aspects of Web Services (XML, WSDL, SOAP, REST) and web integration with SDFC
• Expert in migrating data from various systems into Salesforce CRM using ETL
• Hands on experience in extending or building new apps with the Lightning App Builder and Lightning
• Excellent skills in creating/troubleshooting/modifying APEX code and Visualforce pages
• Expertize using ApexData loader for data management in force.com platform.
• Extensive experience in designing of custom objects, custom fields, picklists, role based page layouts, Triggers, Workflow Approvals, Validation Rules, Approval Processes, custom Tabs, custom reportsreport folders, report extractions to various formats, Reporting Snapshots, Dashboards, and Email templates according to application requirements
• Experience in working with Force.com IDE client application for creating, modifying and deploying Force.com applications.
• Expertize in working with Force.com migration tool for moving metadata from sandbox to production org. Used SOQL and SOSL for data manipulation needs of the application
• Experience in creating unit test cases and coordinated change
• Created BO reports including dynamic calculations involving Contexts, Queries, Hierarchies, List Of Values (LOVS), Local Variables, Alerters, Ranking and Multiple Data Providers
• Experience in developing canned/ad-hoc reports, scheduling and processing of reports using BI Launchpad and Infoview
• Proficiency in data warehousing techniques for data cleansing and working with slowly changing dimension
• Strong database experience creating queries against Teradata, Netezza, SQL Server, Oracle
• Experience in working with SAS enterprise guide
• Hands on working knowledge in writing Stored Procedures
• Experience in creating dashboards using SAP Lumira and Tableau
• Experience in working with ELT (Extract Load and Transform) tools like Oracle Data Integrator (ODI)
• Experience in working with SAS Enterprise Guide
• Experience in working with Ephesoft to perform OCR (Optical Character Recognition) to extract data from customer facing PDF, TIFF files
• Strong knowledge in all phases of Software Development Life Cycle (SDLC) including analyzing, developing, testing, migrating, administering, security management and production supporting on various platforms like Windows, UNIX
• Good communication and interpersonal skills. Technically sound, result-oriented with strong problem solving skills. Capable of working as a team member or individually with minimum supervision
• Flexible and versatile to adapt to any new environment with a strong desire to keep pace with latest technologies

TECHNICAL SKILLS:

Salesforce Technologies: Force.com platform, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visualforce Pages/Components, Apex Web Services, AJAX, Data loader, Workflows, Lightning Experience, Validation & Approvals, Reports, Dashboards, Custom Objects.

Business Intelligence: Business Objects 4.1/ 4.0/ 3.1/XI R2 ( Designer, Reporter, BO Auditor, Infoview, CMC, CCM, Web Intelligence, Crystal Reports, Dashboard, Design Studio, IDT, Tableau, SAS, R

Business Analysis:: Functional Requirements Gathering, User Interviews, Business Requirements Gathering, Process Flow Diagrams, Data Flow Diagrams, Data Analysis, Requirements Analysis, Design, Data Modeling

RDBMS: Oracle 10g SQL Server, DB2, MS Access, Teradata, Netezza

ETL Tools: Oracle Data Integrator (ODI), Datastage

Operating Systems: Windows NT, Unix, Linux

PROFESSIONAL EXPERIENCE:

Confidential, TX

Sr Salesforce Developer/ Regulatory Analyst

Responsibilities:

• Involved in Salesforce.com application setup activities and customized the applications to match the functional needs of the organization
• Experience in acting as a liaison between offshore team and the Business performing meeting facilitation, work plan creation, task management
• Developed Apex triggers with bulk safe for both standard and custom objects
• Worked on security models, developed apex based sharing rules in order to meet security requirements
• Developed various batch apex classes to merge duplicate accounts/contacts. Streamlined the integration and merge process in Salesforce. Ensured the integrity of data by building custom code to merge data
• Developed dynamic salesforce.com visual force pages using Java script, Ajax toolkit and JQuery
• Involved in troubleshooting and resolved issues related to integration. Developed Apex classes with REST calls to connect to web services
• Developed custom Visual force pages and apex controller classes for various functional needs in the organization
• Written test classes for unit testing
• Hands on experience working in territory management, configured territories and used apex code for updating territories by users and accounts
• Worked on email to case services, implemented custom development to meet user requirements
• Developed and deployed workflows and approval processes for custom objects as per the business requirements
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages
• Hands on experience in Account Management, preventing duplicate account, contacts, collaborating on accounts, contacts and opportunities in Chatter using Lightning Experience
• Hands on experience in Case Management and Case correspondence using Lightning Experience
• Hands on Report and Dashboard apps in Lightning experience like Salesforce CRM Dashboard, Chatter Graph
• Developed new apps with the Lightning App Builder and Lightning Components for sales reps to help them sell faster and smarter (Sales Cloud)
• Good knowledge on Aura framework, Lightning components and events
• Involved in requirement gathering for setting up Salesforce service cloud
• Implemented Salesforce customer portal to provide online support channel for customers
• Prioritized cases using entitlements and case milestones
• Built various agent-specific and management-specific reports and dashboards to track and provide key leading and lagging indicators for same day resolution and average queue times of cases
• Expert in metadata deployment from sandbox to sandbox and sandbox to production using Force.com IDE and migration tool
• Extensive Hands on experience in Deployment using Ant, Eclipse and Change Sets and continuous Integration using Jenkins, Version Control using SVN
• Developed case escalation rules to ensure cases were resolved in a timely manner
• Experience in acting as a liaison between offshore team and the Business performing meeting facilitation, workplan creation, task management
• Developed Apex triggers with bulk safe for both standard and custom objects
• Worked on security models, developed apex based sharing rules in order to meet security requirements
• Developed various batch apex classes to merge duplicate accounts/contacts. Streamlined the integration and merge process in Salesforce. Ensured the integrity of data by building custom code to merge data
• Developed dynamic salesforce.com visual force pages using Java script, Ajax toolkit and JQuery
• Involved in troubleshooting and resolved issues related to integration. Developed Apex classes with REST calls to connect to web services
• Developed custom Visual force pages and apex controller classes for various functional needs in the organization
• Written test classes for unit testing
• Developed and deployed workflows and approval processes for custom objects as per the business requirements
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages
• Hands on experience in Case Management and Case correspondence using Lightning Experience.
• Hands on Report and Dashboard apps in Lightning experience like Salesforce CRM Dashboard, Chatter Graph
• Developed new apps with the Lightning App Builder and Lightning Components for sales reps to help them sell faster and smarter (Sales Cloud)
• Involved in requirement gathering for setting up Salesforce service cloud
• Built various agent-specific and management-specific reports and dashboards to track and provide key leading and lagging indicators for same day resolution and average queue times of cases
• Developed case escalation rules to ensure cases were resolved in a timely manner
• Used change sets to deploy metadata from sandbox to production environment

Confidential, TX

Consultant, Business Analytics Team & Secondary Marketing

Responsibilities:

• Part of Business Analytics Team supporting Real Estate data needs
• Responsible for gathering requirements, analyzing and producing robust solutions that met and exceeded customer needs
• Created user friendly, scheduled Member Satisfaction (MSAT) reports using 10 pt survey data and this replaced the existing system
• Worked on a team that helped to deliver CFPB and HMDA reports
• Created, maintained and optimized other real estate reports
• Develop / Modify Business Objects UDT, IDT, Webi, Crystal and SAS Reports
• Scheduled reports using CMS

Confidential, IL

IT Consultant

Responsibilities:

• Analyzed Functional & Technical design documents that helped resolve phone theft using the GPS data
• Created master & work repositories; configured Oracle Data Integrator (ODI) connections for source to target
• Created reports to capture the last location of a stolen phone using the GPS coordinates
• Help architects to design data warehousing OLAP model
• Perform Unit testing at various level of ELT flows
• Part of the team that developed model to identify slowly changing dimension to capture GPS coordinates

Confidential, TX

Business Object Consultant

Responsibilities:

• Project involved in creating reports out of Mortgage Soft Online Developer kit
• Developed various reports based on registration, loan processing, refinancing, line of equity and support Universe Design
• Responsible for modifying existing reports and developing new reports by analyzing databases and other third party data sources
• Demonstrating familiarity with standard business reporting processes and also to refine data needs in a changing environment to meet specific business objectives
• Creating complex queries against Oracle, SQL Server, Teradata; Using SAP BO tools to generate risk management reports