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Digital Marketing Consultant Resume

SUMMARY:

  • Over ten years in sales with a background in Digital Marketing, online support, help desk support, website design and management, training, Confidential and account management. I would like to further my knowledge and skill set while helping your company reach their revenue goals.

TECHNICAL SKILLS:

  • Superior Confidential
  • Quick to learn new programs & concepts
  • Work well alone or in a team environment
  • Strong ability to troubleshoot technical issues
  • Solutions Based Selling Strategies
  • Research based prospecting through programs like SpyFu and Ispy, Refrence USA,Google, Bing, Yahoo, Facebook, and LinkedIn

PROFESSIONAL EXPERIENCE:

Confidential

Digital Marketing Consultant

  • Set meetings with new prospects to perform needs analysis to better understand their business and what to find out where Confidential could help thier business and improve market share to drive new customers.
  • Research specific verticals to build a highly targeted prospect list.
  • Prospect 20 - 30 business a day to gain appointments and to build pipeline.
  • Make follow up calls and emails to suspects that I have already talked to that needed follow up.
  • Build strong proposals that are costume to the specific customer I am meeting with.
  • Send weekly spreadsheets to my boss for reporting.

Confidential, Norfolk, VA

Owner Operator

  • Prospect new clients using multiple sources of sales leads ( Face to Face and phone cold calls, Networking, Online research, Online data bases, Inside Business)
  • Set meetings with new prospects to collect information about their business to understand what they are looking for in a website and online marketing needs.
  • Build effective proposals for customers for in person presentations.
  • Build and design website to the customer’s needs.
  • Maintain websites for customer’s that already have websites.
  • Work closely with customer to ensure the customer is happy with website design.

Confidential, Chesapeake, VA

Account Executive II

  • Prospect new clients in Chesapeake and Portsmouth using multiple sources of sales leads ( Face to Face and phone cold calls, Networking, Online research, Online data bases, Inside Business)
  • Set meetings with new prospects and current customers to collect information about their business to understand which Confidential products can help the potential or current customer with their business needs.
  • Sent daily and weekly spreadsheets to management for reporting
  • Research serviceability of customers
  • Build proposals of service for customers for in person presentations
  • Enter and track orders in Toms and follow up where needed to insure installation

Confidential, Chesapeake, VA

Technical Support Representative

  • Answer inbound calls from customers to troubleshoot and fix issues with Internet, Telephone and Cable services.
  • Schedule Work Orders for technician to come out and fix problems if the issue is not able to be fixed over the phone.
  • Educate customers on their current services and how to use Cox equipment
  • Find opportunities to educate customers on services for upsell opportunities
  • Schedule Transfer work orders when a customer is moving
  • Issue credits where needed
  • Train new employees during nesting and on the call center floor when needed
  • Worked as a Cyber Agent from home

Confidential, Norfolk, VA

Account Executive/Recruitment Advertising

  • Work closely with clients to identify their needs and challenges and provide recruitment advertising solutions to meet their needs.
  • Developed successful individualized interactive and social media campaigns for customers
  • Examine research data and market information to insure sales plans/recommendations are effective and strategic.
  • Collaborated with team members to develop new interactive media opportunities.
  • Build trust and solid relationships with customers and leveraged to drive revenue growth.

Account Executive

Confidential

  • Identify and qualify new business opportunities, sales leads and prospects
  • Acquisition new accounts
  • Networking to drive new business
  • Acquisition new accounts
  • Provide strong customer support to insure continued account growth
  • Identify and qualify new business opportunities, sales leads and prospects
  • Set appointments for presentation of services

Confidential

Sales Executive

  • Partnered with the Hampton Roads’ Chamber of Commerce to provide electronic credit card solutions, websites and gift/loyalty cards.
  • Acquisition of new business through cold calling, prospecting and networking.
  • Developed territory from zero to over 225,000 in one year.
  • Provided outstanding Confidential and maintained over 20 active accounts.
  • Member of President’s Club for 20 months

Confidential

Help Desk Support & Training

  • Built managed and maintained websites for 10 - 15 sales offices
  • Trained employees on the AS400 and retail websites
  • Trained clients on their new websites
  • Wrote some HTML to customize client websites
  • Troubleshoot and solve AS400 and client website problems
  • Built a training manual for my clients and CSR’s
  • Setup new users for client website
  • Fielded helpdesk phone calls and emails
  • Budget security setup and management

Confidential

Account Manager

  • Managed and maintained large national accounts along with many small accounts
  • Supported 4 to 6 sales representatives
  • Managed websites for the Norfolk sales office
  • Budget security setup and management for tracking warehouse inventory
  • Entered inventory in to the AS400 system after received at the warehouse
  • Out sourced, priced, and quoted print and promotional jobs
  • Monthly reporting and invoicing
  • Trained Employees
  • Backup for Help Desk

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