SUMMARY:

• Around 7 + years of IT experience with over 6+ years of experience in the Salesforce.com CRM platform as both Administrator and Developer over 1 year of experience in Java/J2EE Technologies.
• Experienced in all phases of Software Development Life Cycle (SDLC), quality management systems and project life cycle process.
• Good experience with Configuration, Customization, Development and support experience on Salesforce.com Platform.
• Possess knowledge of CRM processes like Sales, Marketing, Customer Service and Customer Support, Business processes and recommended solutions to improve their processes using Salesforce.com.
• Experienced in Service Cloud, Sales cloud, Collaboration Cloud for All partner portal, customer portal.
• Strong Expertise to work with Batch Apex, Apex classes, Apex Triggers, Web services with HTTP/SOAP message communication.
• Extensive experience in customization, configuration, Eclipse IDE, Apex, Visualforce pages and tools like Apex Data loader.
• Experienced customizing standard objects Accounts, Contacts, opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards.
• Expertise with Administration and Configuration of Salesforce.com CRM to populate and maintain data.
• Good Knowledge of APEX, Visual force, APIs with Salesforce.com configuration and custom code development.
• Experience in Data Migration using Import Wizard, Excel Connector, Workbench and other tools like Informatica Cloud, Apex Data Loader.
• Good experience in implementation and Integration using custom objects, Triggers, workflows/workflow rules, approvals, Visualforce Pages, Controller Classes and Apex Classes.
• Strong knowledge of sales, marketing, service and support automation.
• Strong SOQL, SOSL, Relationships and Lookups and PLSQL writing skills with emphasis in integrating in Various CRM Applications.
• Comprehensive knowledge in Web services API, Force.com Sites, Analytic Snapshots, analyzing data with Reports and Dashboards.
• Experience in Marketing Cloud, Community Cloud, Chatter and App Exchange applications.
• Experience in modifying visual force pages to be supported in Lightning Experience and good understanding lightning mode and its features.
• Experienced using Salesforce Lightning UI. Created Components and Apps in Salesforce Lightning and Salesforce1 Mobile Experience.
• Experience in developing Salesforce CRM App Exchange Applications in Classic as well as Lightning.
• Good experience work with Offshore and Onsite resources provided guidance and direction.
• Experienced in handling Production releases.
• Extensive experience in Agile Methodology of Software Development Life Cycle (SDLC), Scrum Methodology of software engineering processes.

PROFESSIONAL EXPERIENCE:

Confidential, Fort Lauderdale, FL

Salesforce Developer

Responsibilities:

• Implemented new enhancements including creation of custom objects, workflows, email alerts, templates and UI changes.
• Created Various Profiles and roles, modified various sharing settings for the security needs of the application.
• Developed and maintained visual force pages, custom components with responsive design using bootstrap.
• Designed and developed Apex Classes, Controller Classes, Controller Extensions and Apex triggers for various functional needs in the application.
• Good exposure in using custom settings and custom labels.
• Giving support to existing integration with third party system (SAP) by using REST API.
• Responsible for writing SOQL & SOSL queries with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Worked on trigger handler class and moved all the existing triggers to their respective classes.
• Designed and Developed wizards using visual force, JavaScript, HTML, CSS.
• Worked extensively in force.com sites with Customer community.
• Worked on masking of the fields through JQuery plugin.
• Worked with NodeJS for uploading large files to client - side applications.
• Coordinated with Sweden and Norway off shore, business teams in daily stand ups.
• Configured front end for Customer Portal sites using FieloEE AppExchange package.
• Experienced in building reports and dashboards using Wave Analytics and QlikView.
• Created Customer Community to help the sellers to share their opinions, experiences, queries, and discuss ways to improve the platform.
• Enabled and Customized Self Service Portal for contacts and Accounts. Experience with SalesforceWebservices APIs like SOAP, REST, BULK API etc.
• Expertise in Lightning app builder (Salesforce 1) and implemented new application based on Lightning to have compatibility of the app in mobile, Tab and Desktop versions.
• Knowledge on Salesforce Lightning Process Builder, Lightning UI/UX, app builder and creating Visual Workflows, Salesforce support communities and Chatter groups.
• Built reusable UI/UX components with Lightning component framework.
• Experience using Datasets, SAQL, Lens, Measures, dimensions, XMD, Data flows, Transformations and Wave REST API in building Wave applications.
• Integrated DocuSign with other internal applications using DocuSign SOAP and REST API.
• Created component test cases and executed those in Rally and helped Automation team during Regression testing using Selenium.
• Provided estimates using Rally on level of effort for timely project completion.
• Writing test classes for apex classes to ensure that code is working properly or not.
• Extensive experience working in an agile development environment using version One.
• Deployed the components from one instance to another instance by using change sets and Copado Tool.
• Strong experience with source control tools Git, Bit bucket, Source tree, Subversion, SVN and managed, built Salesforce code from the repository.

Confidential, Fort Mill, SC

Salesforce Developer

Responsibilities:

• Implemented case management automation (on Case Object) to track and solve customer's issues. Implemented Email-to-Case entry and manual case entry for entering customer's cases in Cases Tab.
• Designed and deployed Custom objects, Entity-Relationship data model, validation rules, Page layouts, Custom tabs, Components, to suit application needs.
• Manage special projects as assigned. This could include sales compensation, sales reporting tracking, ad-hoc reporting, etc.
• Loaded data into SFDC using Data loader and migrated several legacy applications to Force.com Platform.
• Developed automated workflows and approval processes for sales opportunities, quote discounts and lead routing.
• Developed several Apex Triggers, Classes during the project lifecycle.
• Gathered customer requirements from different business user teams spread over Sales, Marketing and IT.
• Experienced in building sophisticated distributed systems using REST/hypermedia web APIs(SOA).
• Worked with NodeJS for uploading large files to client-side applications.
• Developed Lightning Component Framework and built Lightning component using aura framework.
• Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Configured opportunities, sales processes and territories for Consumer and HealthCare products divisions.
• Designed and Developed complex integrations using BULK API, SOAP and REST API Both Web Service
• Callouts and Publishing Custom Web Services and Apex Data Loader.
• Created user accounts and managed profiles.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards.
• Defined lookup and master-detail relationships on objects and created junction objects to establish connectivity.
• Customized our product according to the customers need and demo them the solution. Application includes CPQ, Contract management, Proposal management, Advanced approvals, revenue management et.
• Handled validation on client side using validation controls and custom validations on JavaScript.
• Deployed new Live chat/CTI Platform for Connect & Save Telephony over IP service and other marketing promotion.
• Work knowledge on subject matter experts to put all customer information in one place using service cloud.
• Technical Knowledge about Salesforce lightning schema builder, process builder, app builder, components and lightning connect.
• Componentizing the application flow and created lightning templates which are reusable.
• Experienced with any real-time data apps with NodeJS.
• Used sales force Automation (SFA) for Territory Management and Opportunity Management.
• Worked with SOSL and SOQL queries and using Apex explorer tool SOQL queries.

Environment: Salesforce.com platform, CRM Apex Language, Visualforce (Pages, Component &Controllers), Pages, Data Loader, Node Js, Rally, process builder, Lightning experience, Wave analytics, HTML, JavaScript, JQuery, CSS and Version one, Copado tool.

Confidential, Philadelphia, PA

Salesforce Consultant

Responsibilities:

• Gathered user and functional system requirements via workshops, interviews and workflow storyboards and Working with stakeholders and project teams to prioritize collected requirements.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked on various AppExchange products according to the needs of the organization.
• Worked on various SFDC standard objects like Case Management, Accounts, Contacts, Content, Reports and Workspaces.
• Worked on solution development on Service cloud.
• Developed Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the VF pages.
• Experience in doing the Fit-Gap analysis between Requirements and SFDC Application.
• Created many Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects.
• Creating a sync of contacts, emails, events and tasks between Salesforce to Outlook and Outlook to Salesforce successfully.
• Unit testing and system integration testing of the developed code.
• Providing fixes to the issues identified in testing phase.
• Packaging of the developed component to be deployed in production environment.
• Well versed with understanding Governor Limits of Salesforce.com.
• Responsible for writing SOQL & SOSL queries with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Experience in designing Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Created Labels to set the predefined values for the client side pagination process.
• Used Custom Setting to with custom sets of data and referenced them in the code.
• Developed Custom Validations to override the Salesforce default validation rules.
• Used Force.Com Developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
• Providing production support for the deployed project till it is stabilized.
• Complete bulk imports of data using Apex Data Loader.
• Deployed the code developed in the Dev Sandbox to the Test Sandbox and the Production sandbox.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Communicating regularly with the SFDC designated super users to support them in their role and provide information and training on new features and functionality.

Environment: Salesforce .com platform, Apex Language, Visualforce (Pages, Component &Controllers), Pages, Data Loader, HTML, Java Script, CSS, Workflow & Approvals, Reports, Custom Objects, Custom Applications, Custom Tabs, Email Services, Sandbox data loading.

Confidential, Suwanee, GA

Salesforce Admin/Developer

Responsibilities:

• Worked as enhancement team member and performed the roles of Salesforce.com developer /Admin in the organization.
• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC).
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Implemented web based case management automation - Web to Case (on Case Object) to track and solve customer's issues.
• Designed various Webpages using VF Pages for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and dashboards.
• Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visualforce Pages to suit to the needs of the application.
• Used CSS in HTML code to better manage look and feel of web pages.
• Worked on Approval process,workflows to automate business process without depending on custom code development.
• Designed, and deployed the Custom objects, validation rules, Custom tabs, Components, Visualforce Pages to suit to the needs of the application.
• Worked with Apex Data Loader tool to perform DML operation using CSV files.
• Responsible for Data load operations using Salesforce Apex Data loader.
• High End Process and Application Customization using Apex & Visualforce.
• Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups.
• Planned and performed analysis of e-commerce activities and/or functions and guides the subsequent design and implementation or improvement of existing ecommerce applications
• Generated Queries using Apex Explorer and WSDL application to connect with different servers.
• Used Data Loader to transfer the data to production and Full sandboxes, used Eclipse IDE for complete Apex Programming.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com used it to read, extract, and load data from comma separated values (CSV) files.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Performed Unit, Integration, Regression and User Acceptance Testing.
• Defined documentation review cycles for the project and assign review tasks to the project team. Follow-up with reviews to see them through to completion.

Environment: Salesforce Unlimited Edition, Salesforce .com/ Visualforce, Custom/Standard Objects, Case Management, Custom Tabs, Page Layouts, Workflow & Approvals, Reports, Eclipse, Force.com Eclipse Plug-in.

Confidential, NJ

Java Developer

Responsibilities:

• Involved in Analysis, Design and Development of different phases of the Process Flow module.
• Implemented the persistence layer in Hibernate. Created the Hibernate POJO Objects and mapped using Hibernate Annotations. System was built using Model-View-Controller (MVC) architecture with Struts.
• Implemented Data services for individual registration process NEC Corp portal which can be interact with external systems.
• Developed Web Services using SOAP with Struts MVC and developed DTDs, XSD schemas for XML (parsing, processing, and design) to communicate with Active Directory application using SOAP.
• Extensively involved in the development of backend logic or data access logic using Hibernate and thus creating the object relational mapping with the Java beans in the application.
• Use SOAP UI / Rest Client to send the request to the application and ensure the appropriate response is generated. Wrote JUnit test cases and ensure minimum code coverage.
• Develop SOAP endpoints depending on the client requirements. Used Web Services WSDL to exchange data between portal and other modules.
• Implemented web service security using encrypted key tools hiding request messages in server and generate WSDLs.

Environment: Eclipse, JBoss, SQL, Web Services, Struts MVC, Hibernate, SQL Server, CSS, Java Script.