We provide IT Staff Augmentation Services!

Sr. Salesforce Developer/administrator Resume

Dublin, OH

SUMMARY:

  • Having 8+ years of experience in Salesforce.com CRM Platform.
  • Worked with Sales cloud, Service cloud, Marketing cloud and Analytics cloud .
  • Worked with Data loader for loading the attachments into salesforce .com , related to objects like Accounts, Contacts, Opportunities, and Activities .
  • Strong working experience in Agile Environment with daily Scrums
  • Good Knowledge and experience with Salesforce CRM projects using Salesforce . com, Force.com.
  • Experience in working with Visualforce pages, Apex language and Trigger’s.
  • Created Datasets using different transformation methods available in Wave Analytics.
  • Good Knowledge of using SAQL and created various Lenses and Dashboards to Analyze data for Opportunities, Accounts and Cases.
  • Implementation & Integration experience on Salesforce.com using Apex Language Web Services, Visual Force Pages, Components, Tabs, Custom Objects, S - Controls, Reports, Analytic Snapshots and Dashboards.
  • Worked on various salesforce.com standard objects like Accounts, Contacts, opportunities, Products, Price, books.
  • Experience in Customization, Administration, Configuration, Implementation and Support of Salesforce CRM and Salesforce SFA applications based on Apex Language and leveraging Force.com.
  • Experience in developing client-specific solutions on force.com platform using Apex classes, Triggers, Visual Force, Controllers, Web Services API, Force.com IDE, SOQL, SOSL, SOAP based Web Services, JavaScript, Ajax.
  • Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Validation rules, Approvals, Workflows, Reports, Dashboards, Tasks and actions .
  • Expertise in building Lightening components for Record pages and Quick actions.
  • Hands on experience in Salesforce Lightening Components design and designing compact layouts using Apex, Visualforce pages, Workflows, Apex, Triggers
  • Experience in integration of Salesforce with Third party and middleware applications using SOAP and REST web services.
  • Experience working with Force.com IDE, Apex Data Loader, Force.com Explorer and Salesforce.com Sandbox environments.
  • Worked extensively on various salesforce.com standard objects like Accounts, Contacts, opportunities, Products, Contracts, Cases, Leads, Campaigns, Reports and Dashboards .
  • Good Understanding of data, network and Single Sign On techniques(SSO).
  • Implemented Wave Analytics, created datasets, dashboards and apps for Opportunity, Accounts and Cases.
  • Used Sales Wave analytics app with salesforce to perform other integrations and customizations.
  • Experience with Salesforce Wave analytics
  • Experience in working with Eclipse IDE with Force.com Plug-in environment for writing Business logic in Apex.
  • Strong experience with source control tools Git, Bit bucket, Sourcetree, Subversion , SVN and managed, built salesforce code from the repository.
  • Experience writing SOQL Queries in Developer Console to retrieve data in Salesforce.com
  • Experience in migrating Portals to Communities
  • Expert in implementing security and sharing rules at object, field, and record level for different users at different levels of organization.
  • Experienced in deploying the AppExchange applications and integrating with third party applications and developing the Big Machines.

TECHNICAL SKILLS:

Salesforce Technologies: Apex Language, Apex Trigger, Apex Scheduler, Batch Apex, Apex Class & Apex Web Service, Partner WSDL & Enterprise WSDL, Visual Force (Page, Component & Controllers), SOQL, SOSL, Visual Force Pages / Components, Apex Web Services, AJAX, Workflow & Approvals, Reports, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects, Wave analytics, Lightening components.

Salesforce Tools and Integration Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Apex Data Loader, Force.com Excel Connector, Force.com Platform (Sandbox, and Production).

Programming languages: Java, C, C++, ASP.Net, Perl, SAP ABAP, APEX.

Web Technologies: HTML, PHP, Java Script, XML, CSS.

Operating Systems: MS-DOS, Microsoft Windows 98/2000/XP/Vista/7, Linux Redhat /Ubuntu /CentOS, Mac OSX.

Database: Oracle, MySQL, SQL Server 2000/2005, MS Access 2003.

IDE: Eclipse, My Eclipse and Force.com Eclipse IDE plug-in.

Other Tools: Rational Rose, Macromedia Dreamweaver 2, Adobe Photoshop 6.0, Adobe Flash, Net Beans, Eclipse 3.4.1, My Eclipse 7.0, Informatica.

PROFESSIONAL EXPERIENCE:

Confidential, Dublin, OH

Sr. Salesforce Developer/Administrator

Responsibilities:

  • Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
  • Designed and implemented Work flows, Custom Objects, Page layouts, Custom tabs and Components to suit the needs of the application.
  • Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards
  • Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
  • Customize and manage all aspects of the Salesforce.com user interface.
  • Experienced in working across various SFDC implementations of Service Cloud and Chatter.
  • Worked as a Sales Force Chatter APP with the organization and regularly participated in the meetings and chatter community.
  • Implemented several security assessment policies to identify problems in the databases.
  • Implementation of a custom partner community using visual force and lighting components projects.
  • Created custom controllers implementing complex code for retrieval from SalesForce to VF pages.
  • Wrote SOQL and SOSL statements within custom controllers, extensions and triggers.
  • Always wrote test methods with code coverage of 80-100%.
  • Supported the data migration activities from various business centers and business center user.
  • Used field level security along with page layouts to manage access to certain fields.
  • Used SAML 2.0 based SSO for building task flow for reducing the number of steps.
  • Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
  • Expanded deployment for customer service reps, partner portal users, and customer portal users
  • Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
  • Used Force.com developer toolkit including Apex Classes, Apex Controllers and ApexTriggers to develop custom business logic.
  • Responsible for designing presentation tier using html, xml, CSS, Java Script.
  • Developed several custom reports to better assist managers and report folders to provide report accessibility to appropriate personnel.

Environment: Salesforce.com, Force.com Sandbox, Lightening, S-Controls, Import Wizard, Apex, XML, HTML5, CSS Controllers, Sharing rules, JavaScript, Controllers, Visual Force Pages, Workflows, Web Services API, Java Script, Custom Objects, Custom Tabs.

Confidential, Charlotte, NC

Sr. Salesforce Developer/Administrator

Responsibilities:

  • Performed the role of Salesforce Developer and Administrator in the organization
  • Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
  • Managed security settings of the users.
  • Created business rules to ensure the data integrity of the alignment data.
  • Created triggers to satisfy internal compliance requirement of stamping certain data on a call on submission.
  • Created Visual Force Pages to override the standard functionality of New and Edit buttons.
  • Loading data extracted from Siebel into salesforce.com as a part of the weekly and major alignment.
  • Created profiles and implemented Object and field level security to hide critical information on the profile users.
  • Created users, roles, territories, public groups and implemented role hierarchies , sharing rules and record level permissions to provide shared access among different users.
  • Experience with data migration and updates through the tool App Exchange Data Loader in Salesforce.com and Salesforce Lightening.
  • Involved in developing Salesforce Lightening Apps, Components, Controllers and events.
  • Involved on creating Lightening Pages inside Lightning Community Builder.
  • Developed Lightening components and wrote Apex controller code to perform the functionality of an event and to take help data from the handler.
  • In Lightening Connect, Used CSS Framework, Icons, Fonts and Design Tokens which is used in Visualforce Pages to match the Lightening UI when using salesforce as an Application.
  • Developed a HTML Add-in for MAC using HTML and Jquery and fetched the data from salesforce using REST API's
  • Created templates for Master pages using HTML and CSS
  • Designed, and deployed the Custom objects, Entity-Relationship data model , validation rules on the objects and tabs, Page layouts, Custom tabs, Components, Visual Force Pages to suit to the needs of the application.
  • Experience in wide range of languages and technologies such as Apex, Java, HTML, JavaScript, CSS, JQuery, Angular, React.js, AJAX, etc.
  • Developed UI using JQuery and JavaScript
  • Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
  • Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
  • Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
  • Worked on synchronize information such as leads, contacts, campaigns, and activities with Salesforce CRM, Eloqua offers a native out-of-the-box integration.
  • Worked on Wave analytics Setup, Administrator support and Administrator Tasks like Analytics Data Security, Assignment of permission sets to Users and Licenses to Users, Creating Dashboards, Data Integration.
  • Used Community cloud to build deeper relationship with customers to provide better service and assist them through online.
  • Involved in community cloud to get deeper relationships with customers, employees and provide better service by enabling customers to find information and assist each other online
  • Worked on Wave analytics Dashboard on creating the Dashboard in Classic Designer, adding visualizations to the Wave Dashboard, adding Images to the Wave Dashboard, adding Key Performance Indicators to the Wave Dashboard
  • Built apps visually with Lightning App Builder, Lightning Components and lightning connect integrations across multiple connection

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Apex Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Wave analytics, Lightening components, Sandbox data loading, Eclipse IDE Plug-in, Informatica on Demand, Windows XP, Microsoft Access, Toad for Data Analysis .

Confidential, Piscataway, NJ

Salesforce Developer/Administrator

Responsibilities:

  • Performed the role of Salesforce Developer and Administrator in the organization
  • Developed cloud computing application using Force.com, Visualforce and Apex Languages
  • Responsible for loading the data in Sandbox, Quality and Production environments
  • Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application
  • Used SOQL queries with consideration to Governor Limits for data manipulation needs of the application using platform database objects
  • Administrated and monitored the company's Salesforce CRM application. Created workflows for automated lead routing, lead escalation and email alert
  • Involved in resolving issues found during Unit Testing, QA Testing & User Acceptance Testing (UAT)
  • Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field
  • Worked on Wave analytics Data security for App-Level Sharing and Row-level sharing for Datasets like controlling Access to Salesforce Objects and Fields, creating the Dataset, testing Row-Level Security for the Dataset.
  • Contributed significantly to project discussions ranging from Lead Generation to Eloqua Campaign Management & back.
  • Developed UI using HTML, JavaScript, AngularJS, CSS and JSP
  • Created browser-based UI using HTML, JavaScript, AJAX components.
  • Designed the HTML's for Claims, History and Payment Modules.
  • Created JavaScript for client side validations.
  • Populate a filter selector with a specified list of static values instead of form a query using wave analytics.
  • Worked on Visualforce pages, JavaScript and AngularJS for developing fast responsive and rich textured Web page
  • Performed Data Analysis and migrated data legacy system to sales force
  • Involved in Accounts Merging, maintaining Public Groups
  • Extend or build new apps with the Lightning app builder and lightning components.
  • Created server APEX controller for Salesforce Lightening experience and added Lightening components to Lightening pages and record pages.
  • Successfully migrated from Salesforce classic to Lightening.
  • Develop re-usable in UI components with the lightening components frameworks.
  • Involved in reimagined user interface with a seamless experience across all devices with Lighting components .
  • Strong implementation and rollout experience with salesforce.com CRM (Sales cloud, Service Cloud, Marketing cloud), Collaboration cloud, Communities, Sites and Force.com platform.
  • Worked on data migration from databases to SFDC using Apex Data Loader

Environment: Force.com platform, Apex Classes, Visualforce Pages, Controllers, Custom Applications, Custom Objects, Custom Tabs, Data Modelling, Relationships Email Services, Automation process(es) (Workflow & Approvals), Wave analytics, lightening components, Security Controls Reports and Dashboards.

Confidential, Chicago, IL

Salesforce Developer/Administrator

Responsibilities:

  • Performing both the roles of Salesforce Developer and Administrator in the organization.
  • Involving in meetings with the team members to discuss the progress of the Project, Milestones Achievements and Work Delegation.
  • Working on various Objects like Accounts, Contacts, Leads, Opportunities, Reports and Custom Objects based on Business requirements.
  • Implementing Configuration, Customization and Development on Sales and Service Cloud.
  • Providing Administrative level support for the users of Salesforce Application.
  • Developing various Custom Objects, Components, Visualforce Pages and Components.
  • For various functionalities in the organization performed Batch Apex, Apex Triggers and Apex Custom Controller Extension, List Controller classes.
  • Creating Custom Links, Formulas, Page Layouts, Record Types, Workflow and Approval Processes and performed Record Level and Object Level Security.
  • Working on Web Services apex classes, using XML parser passed input request and mapped the XML request to Salesforce object.
  • Integrating REST API web services to extract data from internal applications and displayed in the UI.
  • Working on portals like Service Portal and Partner Portal and had a good knowledge on Customer Portal.
  • Working on minor improvements on standard objects which includes Campaigns, Leads, Accounts, Contacts, Opportunities, Quotes and Activities.
  • Working on data migration tasks to move data from a different business source to salesforce.com.
  • Involving in user support and bug fixing activities according to the SLA.
  • Using SOQL and SOSL statements properly in custom controllers, extensions and triggers to avoid Governor Limits.
  • Involving in migrating the records to the sources and loaded data into different application using Apex Data Loader and Import Wizard.
  • Working in Agile Methodology Procedure and Sprint System, attended daily scrum meetings.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Custom Component, Custom Controllers, Workflow & Approvals, Custom Objects, Custom Tabs, Page Layouts, cloud9, Email Services, Security Controls, HTML, Web Services, WSDL, SOAP, Reports, Sandbox, ETL tools, Eclipse IDE Plug-in.

Confidential, Boston, MA

Salesforce Developer/Administrator

Responsibilities:

  • Performed the role of Salesforce.com Administrator in the organization.
  • Interacted with various business team members to gather the requirements and documented the requirements.
  • Configured Profiled-based IP address restrictions, Organization-wide IP address restrictions and Profile-based login hour restrictions.
  • Managed tasks like unlocking/resetting passwords, modifying data and created ad hoc reports.
  • Maintained language settings and advanced currency management.
  • Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
  • Created workflow rules and defined related tasks, email alerts, and field updates.
  • Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
  • Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
  • Developed a web-to-lead functionality to Companies website which directs leads to Salesforce CRM.
  • Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the needs of the organization.

Environment: Salesforce Enterprise Edition, Visualforce, Custom/Standard Objects, Custom Tabs, Page Layouts, Workflow & Approvals, Reports, AppExchange Applications, Microsoft Outlook.

Confidential, New York, NY

Salesforce Developer

Responsibilities:

  • Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
  • Developed Triggers for applying the business logic on Database events.
  • Worked with various salesforce.com Standard objects.
  • Developed Visualforce Pages, Apex Classes .
  • Created workflow rules, triggered tasks, email alerts, field updates to implement business logic .
  • Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
  • Worked on Lead Management, Campaign Management, Account Management, Contact Management, Opportunity Management, Activity Management, Profiles, Sharing rules and Lead Conversion process .
  • Used SOQL & SOSL with in Governor Limits.
  • Have worked on moving data from external legacy system into Sales force application using Apex Data loader, CSV files.
  • Maintained security profiles and access rights for various users.
  • Developed custom objects, custom reports and configured the Analytic Snapshots to dump the data on regular basis for sales performance and lead generation statistics.
  • Created and deployed several reports using salesforce.com platform.
  • Involved in development of Apex, Visualforce, Web Service client and build files .
  • Created custom objects, Workflow rules and approval process.

Environment: Workflows & Approvals, Reports, Eclipse IDE Plug-in, Customer portal, Force.com Sites, SOQL, SOSL, Web Services API, Informatica, Sandbox data loading.

Hire Now