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Salesforce Developer/ Admin Resume

Cincinnati, OH

PROFESSIONAL SUMMARY:

  • Total 7+ years of overall IT experience with CRM Salesforce developing and admin, Java Development and SQL server.
  • Over 5+ years of experience with Salesforce CRM and Force.com platform as Salesforce Administrator, BA and Developer,Experience in Scrum development.
  • SFDC Userview Management, Roles, Profiles, Security and Sharing Rules,Workflow Approvals, Creating Reports and Dashboards.
  • User Interface, Page Layouts, Tabs, Custom fields, Custom objects, Validation Rules, Triggersetc.
  • Set up business process for Reassignment of leads, cases, opportunities based on change in owners; Implementing Account and Contact Hierarchy.
  • Used Informatica as ETLand ERP extract, sync, exchange and Cloud Data Integration. SFDC Integration with IBM WebSphere Cast Iron for ERP,HRISW, integrate cloud and mobile platform.
  • Experienced in Data Loads for SFDC Standard objects, Custom objects. Used different data tools Apex Data Loader, Excel Connector, Import Wizard, SFDC Data Export, Mass Delete etc.
  • SFDC Development - Experience with Visual Force, Apex, SOQL, SOSL, DevelopedVisual Force Pages/Controllers/Components.
  • Proficiency in administrative tasks like creating profiles, roles, users, page layouts, email services, Approvals, Workflows, Reports, Dashboards, Tasks and actions.
  • Designed junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
  • Extensive experience over creating workflows, approval processes, validation rules and sharing & security rules.
  • Hand on experience on using MuleSoft, IBM WebSphere Cast iron integration with salesforce using as iPaaS and SaaS . I nsideView is used for good Analytics for sales and data intelligence.
  • Experience in creating Batch Jobs,Queues and Assignment Rules. Created Apex test coverageclases for some email services.
  • In-depth Knowledge of the SFDC capabilities and constraints of SFDC CRM application Data model , Data Architecture, and Data Management
  • Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers, web pages for various functional needs in the application. Custom report development based on requirement.
  • I have attentive knowledge on developing Salesforce1 mobile, Lightning User Interface and Process Builder.
  • Expert in testing Unit, User Acceptance and System Integration.
  • Very Good Experience in designing, developing and maintaining Web based applications using XML, Java Script, HTML,HTML5,SOAP, Microsoft Visual Studio, IIS Web Server, JSON, WSDL - XML Web Services.
  • Experience in creating Database Tables, Constraints and Stored Procedures using SQL Server /2008
  • Articulate in written and verbal communication along with strong interpersonal, analytical, and organizational skills.

TECHNICAL SKILLS:

Force.com Skills: Apex Custom Controllers and Extensions, Apex triggers, Visual force Pages, Force.comIDE(Eclipse 3.4,), S-controls, SOQL, SOSL, Sandbox testing, Email-templates, Formulas, Validation Rules, Sales and Service Clouds, Customer and Partner Portal, Desk.com, Force.com Chatter.

Tools: Data loader,Informatica,Inside View, Draw Loop,Rational CC, MuleSoft, Salesforce Connector, Sandbox and Production.

Languages: Java, J2EE, Servlets

Database: SQL Server 2000/ 2005/2008 , Oracle 9i/ 10g,11g, My SQL 5.1, Confidential -SQL, DB2

Web: HTML, XML, REST, SOAP,CSS, JSP, JavaScript, Angular js, Bootstrap, WSDL.

Platforms: Windows 98/2000/XP/2003/vista, Linux, IBM 3090, IBM 9000, HP 9000

Network Protocols: TCP/IP, FTP, SOAP, HTTP, SMTP

Operating Systems: Windows, Linux, UNIX

Project Mgmt.: MS Project 2000, MS Project Server, MS Excel, Power point, MS Office

PROFESSIONAL EXPERIENCE:

Confidential, Cincinnati, OH

Salesforce Developer/ Admin

Responsibilities:

  • Worked with the user group for requirement gathering throughout theveiw, planning and implementation
  • Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse
  • Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards.
  • Used Informatica as ETLand ERP extract, sync, exchange and Cloud Data Integration.
  • Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
  • By using Bundles, components, Html, CSS, build some vertical lightning pages for responsive applications.
  • Designed and developed Ticketing application to handle production support incidents and bugs.
  • Used MuleSoftfor integrating with salesforce helps to build some applications on CRM and ERP platforms.e Force.com Web Services API to connect your salesforce environment to Mulesoft.
  • Governance and help with units like innovation, delivery and Relationships.
  • Used sales cloud to Maintain Leads, contacts and opportunities. Usedservice cloud for maintaining cases and customer support.
  • Developed and assigned lot of Batch Jobsusingsobjects for asynchronous actions.
  • CTI integration with Salesforce using CTI tool kit for telephony system using Rest services calling SFDC CTI adapter to obtain details and used java services to call AGI adapter
  • Developed triggers for complex workflow rules working around the governor limits.
  • Developed various Custom Objects, Tabs, Components and Visual Force Pages .
  • Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization .
  • Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics .
  • Involved in various activities of the project, like information gathering, analyzing the information, documenting the functional and non functional requirements .
  • Created anddeployed Several Reports using salesforce.com platform .
  • Developed and deployed workflows wherever necessary . Used java(jQuery and JavaScript) for different integrations.
  • Developed Executive Team dashboards; these dashboards consisted of current month sales, forecast, and activity, YTD sales, YTD open forecast- Marketing effectiveness by campaign, forecasted sales by campaign .
  • Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services and used bootstrap for Styling .
  • Maintained data cleanliness and accuracy by adding custom validation rules , custom formulas, reports and dashboards .Used SOQL and oracle SQL for Database.
  • Developed email templates and inbound emails using Visual force for the clients and customers . To avoid unwanted actions we used process builder.
  • Used the sandbox for testing and migrated the code to the deployment instance after testing . worked in agile/scrum environment.
  • Provided ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflows .
  • Interacted with the Salesforce.com premium tech support team on a regular basis .

Environment: Salesforce.com platform, Force (Pages, Component & Controllers), Apex Language, Visual Pages, Data Loader, Workflow & Approvals, Reports,Informatica, MuleSoft 3.7.0, HTML, HTML5, DHTML, Java Script, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in, Security Controls, Windows XP.

Confidential, Detroit, MI

Salesforce Developer/Admin

Responsibilities:

  • User Interface landingpage’s design and developments using VF pages with CSS and Java Script and standard dashboard components.
  • Run APEX data loader to import/load the data in to Salesforce object after these files are successfully transferred
  • Used sales cloud to Maintain Leads, contacts and opportunities. Used service cloud for maintaining cases and customer support.
  • Developed email templates and inbound emails using Visual force for the clients and customers .
  • Designed SFDC Data Model and record types to provide SFDC functionalities as solutions to (CRM) requirements
  • Developed various Custom Objects, Triggers, Components and Visual Force Pages and Apex Controllers, Custom Controllers, and Bach Apex.
  • Used Ajax action tagsforrefresh particular field in a page.
  • Worked on Partner Portal where partners can do business. Minor Participation and helping DeveOps framework reconstruction.
  • Administrated SFDC communities, created Case Management Process including creating support process, record types.CreatedVisual flowto automate process.
  • Developed reports, dashboards, and processes to continuously monitor data quality and integrity. Hands On experience on Salesforce1 Application.
  • Data Migration from Siebel/SMART to SFDC , data extracted with SQL Stored Procedures and populated into a staging area to enable transformation .
  • Maintained users, roles, profiles, sharing rules and public groups as part of managing security on SFDC .
  • Maintained users, roles, profiles, sharing rules and public groups as part of managing security on SFDC. Had Knowledge on buildinglightning pages for mobile platform.
  • Created various Profiles, Roles, and Page Layouts and configured the Permissions based on the Organization hierarchy requirements. Hands on experience on using languages like HTML,DHTML,HTML5 in attaching page content like data, images and videos.
  • Worked on Sharing Rules, Sharing Reasons, and Apex Sharing for sharing End Customer Accounts with Channel Partners which are in their particular Country Group and Country.

Environment: Salesforce.com platform, Service Cloud, Apex Script, Visual Force Pages, Controllers, CSS, Workflow & Approvals, List Views, Email Templates, Custom Objects, Confidential -SQL, Custom Tabs, Page Layouts, Email Services, HTML, Java Script, Reports, Dashboards, Windows7.

Confidential, ATLANTA GA

Salesforce Developer/Admin

Responsibilities:

  • Experienced in SFDC development using Apex classes and Triggers, Visual Force, Force.com IDE, SOQL, SOSL.
  • Worked on Salesforce.comsetup & configurations, Data migration and conducting end-user s.
  • Experienced in developing Apex Triggers using the Apex programming using Apex Editor.
  • Extensive experience on Visual force pages, Page layoutsaccording to the Business requirements.
  • Worked on Assigning creating Roles Hierarchy, Profiles and Securitysetup within the organization.
  • Created the Dashboards, Reporting Tabs and Pages based on the available data.Hands On experience on Salesforce1 platform for building mobile UI using bootstrap and jQuery Ui.
  • UsedMuleSoftCRM to Salesforce CRM integration templates make it easy to consolidate, synchronize and migrate CRM and file data into Salesforce from multiple Salesforce instances.
  • Experienced in creating the Work Flow Rules in the Approval Process.
  • Experienced writing the technical specification documents. Oracle SQL data base.
  • Responsible for Creating the Validation rules for email and other custom fields.
  • Custom development using Apex and Visual Force Pages.
  • Installed the Call Center Applications and allowed the end users to maintain a track history of customer’s complaints.
  • Performed data cleanup and/or Data migration to/from salesforce.com.
  • Integrated Salesforce CRM and the legacy system using Cast Iron Integration Systems.
  • Developed Formulas, Validation rules to maintain the quality of the data.
  • Worked with Apex Data Loader tool to perform DML operation using CSV files
  • Experienced in creation of Queues and Assignment Rules.
  • Implemented groups in salesforce.com for the sales and support user groups based on the user requirements.worked in agile/scrum environment.
  • Experienced to maintain, enhance and create workflows and validation rules.
  • Build the Role Hierarchy System in Salesforce.com and created Profiles setup according the Profiles.
  • Responsible for setting up Filed Level Security.
  • Developed custom Workflows and Assignment Rules for case escalation.
  • Implemented Field Level security for sensitive data holder fields.
  • Created different Record Types, Page Layouts, Formula fields, Workflows.

Environment: Force.com, Apex, Data Loader, Import Wizard, Informatics, MuleSoft3.2.0,Eclipse IDE, Controllers, Visual Force Pages, XML, Triggers, Security Controls.

Confidential, Philadelphia, PA

Salesforce Developer /Business Analyst

Responsibilities:

  • Enabled Partner relationship management (PRM) and Customized Partner portal pages using visual force to allow partner users to log in to web portal rather than through salesforce.com.
  • Worked jointly with Business Analysts in gathering requirements and implementing new functionalities and reports for scholastic.com
  • Communicated with accountants, product managers and I/ Confidential staff regarding data requirements and business requirements involving new reports or applications.
  • Maintained and provided support for existing tools and applications used in the analyses of information
  • Worked with administrators to extract data as requested, performed analysis with the sales and marketing team to understand the company and sales growth
  • Interfaced regularly with the senior management to produce timely & valuable results
  • Documented detailed user needs and program functions
  • Developed Program Plan against Agile principles, for multiple simultaneous projects.
  • Analyzed the business requirements, business logics and rules and translated them to use cases.
  • Developed business models, designed the transactions, data flow and use case diagrams for website enhancements using Storyboarding.
  • Reviewed the change requests and new requirements, ensure the business documents are updated.
  • Reviewed test plan and developed test scenarios to ensure that the business scenarios are covered.worked in agile/scrum environment.
  • Participated in Joint application development (JAD) sessions
  • Added alarm system to the dashboard to indicate the failures on the website
  • Extensively worked with MS Office, MS Visio and MS Project for documentation; Assist with coordination, planning and scheduling during the project development and implementation phases
  • Created data migration document for import/export of data from Salesforce.com environment.
  • Analyzed performance reports, point out the problem areas and troubleshoot the issues.
  • Coordinated with Administrators, Business Analysts, Subject Matter Experts and QA Team.
  • Used ServiceMax to provide perfect service delivery process, drive revenue growth to the customers.

Environment: Saleforce.com platform, Apex, Visual force, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Eclipse IDE Plug-in, Windows XP.

Confidential, San Jose, CA

Sales Force Admin/Developer

Responsibilities:

  • Worked as Salesforce admin and performed roles including user account creation, rmation setup, password reset, Roles & Profile creation, user group creation, updating company profile, Network access setup.
  • Created profiles and implemented Object and field level security to hide critical information on the profile users.
  • Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
  • Performed setting up field level access for each custom object created based on the user’s role within the organization.
  • Worked with page layout customization for the standard objects like Account, contact, Leads.
  • Involved in customizing custom objects, tabs, fields, page layout as per the business need.
  • Established lookup and master-detail relationships on the objects and designed junction objects between objects.
  • Imported accounts and contacts data through Import Wizard.
  • Implemented custom Visual force page and controller extension for Contact open activities filter based on activity type based on Location records. Used HTML-5 for including videos in a page.
  • Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
  • Used Rational ClearCase for SCM for sound and video integration using integration strategies.
  • Involved in security levels and privileges by customizing Salesforce.com Profiles and Roles.
  • Used the sandbox for testing and migrated the deployment instance after testing.
  • Integrated Email with Salesforce.com for mass E-mail management and designed various custom E-mail templates.
  • Performed the roles of Salesforce.com Analyst/ Developer and Administrator in the organization.

Environment: Saleforce.com platform, Apex, Visual force, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Eclipse IDE Plug-in, Windows XP.

Confidential

Java /J2EE Developer

Responsibilities:

  • Designed and developed web based UI using JSP using struts&JSTL Tag libraries, display tag, HTML.
  • Used Struts framework to develop the application. Developed Controller classes, extending Struts Action classes, to route the incoming request to various business components depending on the business rules.
  • Used spring beans with the concept of inversion of control for injecting the class beans.
  • Used HQL, Criteria API to retrieve / update the data from / to Database, JDBC calls.
  • Involved in designing hibernate mappings for the service layer.
  • Used JNDI to load the session attributes and database connections.
  • Developed various java script function and events using JQuery to perform validations, also used different JQuery plugins like form, modal, data table.
  • Implemented Web Services and associated business module integration for getting status of claim report.
  • Developed Modal pop-ups with Angularjs Platform for responsive web design on Mobile devices. Developed unit test cases, functional test cases and test clients with JUnit.
  • Used Angular JsFramework for java Scripting .
  • Used shell scripting to perform UNIX commands and check the logs to find out the run time errors and debugging issues.
  • Used Log4J for tracking the logs for errors, warnings and info. Used Apache ANT for automating software build process.
  • Developed SQL queries to manage data and scripts to create tables. Used SVN as version control system for source code and project documents, bug fixing, and tracking is done by Quality Center, used JIRA to tack requirements and time.Used Hudson For Data Integration.
  • Tested the application in development and test environments and deployed onJBoss.

Environment: Saleforce.com platform, Apex, Visual force, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Eclipse IDE Plug-in, Windows XP.

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