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Exchange Engineer Resume

Milwaukee, WI


  • 6+ years of experience within the Information Technology Infrastructure ranging from Designing to Implementation and support of technologies and configuration of Office 365, MS Exchange Server, Skype for Business, Lyn, System Center, Windows Server, Active Directory and Networking, VMware ESX/ESXi.
  • Extensive experience in configuring and managing. Troubleshooting physical, Virtual infrastructure in Cloud and on premise on Windows server, Active Directory, Networking, Storage, VMware, Hyper - V, AWS Cloud, Microsoft Azure (IAAS, PAAS, SAAS), MS Exchange, Office 365, PowerShell scripting and PowerShell.
  • Experience with multiple Microsoft products including Exchange 2013, 2012, 2010, 2007, 2003, Office 365, Lync, Skype, and Microsoft Office Suite.
  • Well-versed in configuring, maintaining and deploying Windows Servers (2000, 2003, 2008 and 2012).
  • Implemented the following roles in a Microsoft Exchange environment: Edge Transport, Mailbox, CAS Array, Hub Transport and Unified Messenger.
  • Designed, configured, implemented and maintained an enterprise messaging environment including Office 365, Exchange 2013 and Lync.
  • Implemented and maintained an Active Directory Environment, supporting end users within a Production Environment.
  • Management of Microsoft Clusters.
  • Test, Troubleshoot and Evaluate all Hardware, Operating systems, and Server-level applications associated with the Lync 2013 environment and recommend appropriate server products and services to meet customer needs.
  • Vast experience troubleshooting and resolving both client and server side issues.
  • Skilled at the installation and configuration of hardware and software components of networking environments including Cisco routers and switches, firewalls and VPNs.
  • Knowledgeable of backup and recovery solutions and planning for disaster recovery.
  • Proficient in PowerShell for scripting and process automation.
  • Proven experience implementing high availability solutions for Exchange and Lync.
  • Successfully deployed and transitioned Lync deployments to newer versions.
  • Disaster Recovery planning, designing and implementation experience in successfully leading and delivering disaster recovery processes and procedures to ensure the resumption of vital business functions without any interruptions.
  • Demonstrated proficiency in planning, deploying, and maintaining Microsoft Office 365 solutions.
  • Supported Offline Address book, Calendaring and free busy related issues.
  • Proficient in Public Folder creation, replication and rights assignments.
  • Proficient in message tracking and troubleshooting to resolve mail delivery issues.
  • Maintained a high level of server and network security to protect corporate resources from unauthorized access by implementing Group Policy’s (GPOs).
  • Versed in leading full scale migration to newer versions of Microsoft messaging technologies.
  • Versed in monitoring and managing database growth and white space in databases.
  • Configuration of Air Watch MDM by VMware to all Active Sync Users.
  • Expertise in gathering, analyzing and documenting business requirements and developing Business Requirement Documents and Functional Designs with in-depth knowledge of Software Development Life Cycle (SDLC) and various tools.
  • Working in a team to implement, migrate and deploy both MS infrastructure and MS Office 365.
  • Advanced knowledge of Microsoft Active Directory operations and Active Directory Federated Services (ADFS).
  • Worked with business units to in corporate Office 365 and cloud-based solutions into business operations.
  • Worked on a Migration Monitoring Dashboard to graphically enhance to migration monitoring process with pie and bar charts. These charts automatically updated every few minutes allowing the night time migration team member to easily monitor migrations while working on other items.
  • Worked on a Post Migration Dashboard for use by the migration team to easily view if all migration successfully migrated and all post migration task (Enabling Archive, Litigation Hold, etc.) had occurred per mailbox.
  • 24x7 Production support.


Servers: Windows Server NT 4.0/2000/2003/2008 R2, 2012

Messaging Environment: Lync 2010/2013, Exchange 5.5, 2000, 2003, 2007, 2010, 2013 and Office 365

System management tools: VCenter, SCCM, SCOM, DPM

Operating Systems: Windows NT, 2000, 2003, Windows XP, Vista, 7, 8.1, 10, Apple Mac OS

Virtualization tools: VMware vSphere 5.0, 5.1 ESX/ESXi, Hyper-V

Cloud: AWS, Microsoft Azure, Office 365



Confidential, MILWAUKEE, WI

Exchange Engineer


  • Worked on deployment of hybrid Office 365 environment with upgraded Exchange 2013 environment.
  • Did a discovery of Skype for Business and Exchange in Preparation for Office365.
  • Planned and implemented transition from Exchange 2013 to Exchange Online of a few hundred users.
  • Worked on verify configurations for Single Sign On.
  • Creating and deploying of Operating System template images using VMware Infrastructure client.
  • Creating and deploying of Operating System template images using VMware Infrastructure client.
  • Creating snapshots, P2V Migration, Configuring Data stores in case of space constraints.
  • Performance monitoring on the overall utilization of the cluster. Experience in implementation of Office Enterprise 365 E1, E3, E4 and E5.
  • Migrated (P2V, V2V) Servers by using VMware convertor and updating VMware tools on Guest.
  • Hands on experience installing, configuring, troubleshooting ESXi.
  • Managing day to day operations related to ESXi/Virtual center.
  • Implemented various Backup & Restore mechanisms using Power Shell and Stsadm command utility.
  • Knowledge in designing and implementing of Active Directory and Network Fundamentals Protocols such as TCP/IP, DNS and Group Policy.
  • Create user accounts, assign group rights, create distribution lists, maintain windows folder security, create group policies etc.
  • Troubleshoot server issues, participate in server builds & raid array configuration.
  • Manage and troubleshoot Lightweight Directory Access Protocol authentication for applications.
  • Configure and troubleshoot AD smart card authentication.
  • Pinpoint and diagnose directory problems using in-depth troubleshooting diagnostics available to domain administrators.
  • Respond to AD DS data calls from auditors.
  • Monitor audit changes to objects in the AD.
  • Virus sweeps using ESET Antivirus, ESET Smart Security, AVG, malware bytes, cc cleaner etc.
  • Install and configure users with VPN access & remote access Experience with System Center Configuration Manager (SCCM). Patching updates/ Application Inventory/ deploying software etc.
  • Knowledge of TCP/IP, DCHP and DNS issues/concepts.
  • Project entailed converting from custom in house JIVA developed to Blue BI Apps.
  • Migrated 450 user’s groups / roles & security from JIVA apps to Blue BI Apps.
  • Migration experience from On Premise Office 2010 to cloud.
  • Oversaw Tag/ Designed phase liaison between IT & business customer.
  • Coordination & Chaired production night activities.
  • Coordination with onsite team (15 members) in production support environment.

Environment: Office Pro Plus 365, Exchange online, Microsoft Exchange server 2007/2012/2013 , VMware ESX, Office Enterprise 365 E1, E3, E4 and E5, Windows Power Shell, ESX/Virtual center, Windows server 2008/2012, TCP/IP, DNS, Group Policy, IMAP, LDAP, AD DS, DNS, SCCM, DCHP.

Confidential, ATLANTA, GA

Exchange Engineer


  • Administration, Troubleshooting and Monitoring of Microsoft Exchange 2003, 2007 and 2010 mail servers, and Office Communication Server servers. The setup consists of about 50, 000 mailboxes across the globe.
  • Providing technical support for the Messaging level- 2 and 3 calls which get escalated from Level 1 as well as from different business partners and teams.
  • Executing Server health checks for proactive monitoring and maintenance of messaging infrastructure and monitoring.
  • Coordination with Windows team for Installation of Exchange 2003/2007/2010 patches released by Microsoft.
  • Administration, Troubleshooting and Monitoring of Microsoft Exchange 2010 Mail servers, Lync, Blackberry and Enterprise Vault servers and Office 365. The setup consists of about 20, 000 mailboxes across UK and US.
  • Performing Migrations from On-premise to the Cloud based Office 365 Environment and troubleshooting errors and problems encountered during migrations.
  • Providing Technical Support for Post ­Migration Issues/Issues faced by users in the Hybrid Environment.
  • Coordinating with different partner teams (Network, Active directory, Windows and other application support teams) whenever need arises for the resolution of infrastructure problems.
  • Providing technical support for the Messaging level- 2 and 3 calls which get escalated from Level 1 as well as from different business partners and teams.
  • Execute Server health checks for proactive monitoring and maintenance of messaging infrastructure.
  • Handling escalations and performing root cause analysis for problem resolution.

Environment: Microsoft Exchange 2003, 2007, 2010, Lync, Office 365, Active Directory, DNS.

Confidential, Minneapolis, MN

Systems Engineer


  • Provided project management, budgets and consulting in the areas of technology assessment, policy and information transformation
  • Engineered and Administered Exchange 2003 clustered and Load balanced servers w/Outlook 2003/2007 clients (OWA, journaling, archiving, POP, Simple Sync v4.8, SMTP, rightfax, Quest Active Roles Server and Message Stats, TrendMicro IMSS and Scan mail) performed backups and restores with NetBackup 6.5, ADIC Scalar, Iron Mountain for Offsite backups, monitored performance and did quarterly maintenance.
  • Supported AD 2003 R2 (GPO's, Sites, Trusts, IPSec, logon scripts (bat, vbscripts, replication), OS Security (IPSec, services, auditing), DFS, Business Applications (Assyst, Chase Insight). Used Varonis to archive infrequent data to storage and apply data retention policies.
  • Physical/virtual server Builds (IBM Blades HS20 8843), IBM BladeCenter, HP DL 360 D4p, and DELL 2950). Builds also included DHCP/File/Print Clusters, NLB, Exchange Clusters (supported smart hosts, journaling, mailbox restores, public folders, mail flow, migrating users' mailboxes, and mail relay, maintenance) and SQL 2005 Clustering within SAN environment. Engineered\Supported Virtual servers ESX 3.5 and VSphere 4, VDI (VMview), Daily tasks: Host\VM builds, P2V\Converter, Upgrade to VSphere 4, VCenter, DRS/HA, SVMotion, VMotion, Data stores, port groups, Templates, and Host Profiles.
  • Manage SQL 2005 2 node cluster (backup\restore\DB transfer, permissions) Project Lead on some core infrastructure and non-core infrastructure service changes.
  • Architect and Managed SMS 2003 and SCCM R2 on Windows 2008 platform (Packaged and deployed business applications, asset intelligence, integrated APP-V w/ SCCM, sequencing, reports, and patches), upgraded SQL 2000 to SQL 2005 for SMS, architect migration path from SMS 2003 to SCCM (Windows 7 OSD as a pilot and production, MDT, task sequence) in a primary and secondary site environment.
  • Support BlackBerry Enterprise Servers 4.5, DNS (support provided to all BU's), WSUS 3.0, Quest MessageStats, Certificates, IIS, Basic SAN administration: Brocade Switches, EMC (CX model, Clarion, Navisphere), and Supported LCS 2005 to OCS 2007 transition (Access Edge, Web Conferencing, Group Chat, F/E, Federation).
  • Incident\Change Management Process, Project planned and provided proof of concept for Exchange Disaster Recovery and other implementations that impacted business, Documentation (SOPs, Architecture, Project Planning, Visio, etc.), provided researched solutions to improve existing and implement new technology.
  • Engineered Windows Server 2003 R2 AD upgrade to Windows Server 2008/2008 R2 AD in development environment, (tested RODC, clustering, AppLocker, and other 08 features). Piloted Exchange 2007(CCR, SCR and transport rules in a dev) environment prior to transition in production.

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