Salesforce Developer/Administrator Resume

SUMMARY:

I help clients implement CRM software effectively. I have 20 years of experience with Siebel and Salesforce implementations. I have experience with real - time and batch data integrations to legacy systems, GUI development, business analysis, technical design and numerous optional modules. I have worked with Sales, Marketing, Service, and Call Center functionality within CRM implementations. I have experience with both Waterfall and Agile methodologies.

SKILLS AND TOOLS:

Salesforce Development: Apex, DML, SOQL, Lightning Components, Visualforce, Process Builder, Cloud Flow, Mulesoft data integrations, and Salesforce Administration

Siebel Development: Siebel Tools, Siebel VB, Siebel eScript, Open UI, BI Publisher Reports, Assignment Manager, Proposal Generator, and Email Generation

Siebel Data Integration: Informatica, Siebel Confidential, Siebel EAI, Web Services, MQ Series Integration, Virtual Business Components, Workflow Processes, and Custom Business Services

PROFESSIONAL EXPERIENCE:

Confidential

Salesforce Developer/Administrator

Responsibilities:

Designed a Confidential App for planning and tracking group vacations.
Designed and developed Process Builder and Apex Trigger automation to simplify data entry.
Designed and developed multiple Cloud Flows to automate common processes.
Designed and developed a custom Expense tracking and reconciliation process with reporting.

Confidential

Siebel Design Lead

Responsibilities:

Responsible for multiple, simultaneous Dev and QA teams throughout more than 50 full project lifecycles.
Designed, built and tested custom reporting engine for querying data and writing to an Excel spreadsheet.
Designed custom dashboard for monitoring workflow automation.
Designed thousands of enhancements to existing custom views, business services, workflows and web services.

Confidential

Siebel Developer

Responsibilities:

Designed, built, and tested Insurance Verification process and Pharmacy Order process including data validation using custom Business Services, custom Workflow Processes, and custom eScript.
Designed, built, and tested nightly Confidential data load of Performance Metric statistics.
Designed, built, and tested multiple Siebel Views and related subcomponents including custom eScript based validation.
Designed, built, and tested Coverage Model system that allows users to communicate efficiently and easily share their workload.

Confidential

Siebel Developer

Responsibilities:

Designed, built, tested and supported 40 incremental Siebel 6.3 to Siebel 7.7 Confidential jobs using Informatica.
Designed, built and tested Call Queue Management (CTI based Call Center), Deal Validation, Order Validation and Order Processing services using Siebel eScript and Siebel VB Custom Business Services.
Designed, built and tested Workflow Groups, Policies, Actions, and Processes for writing Audit Trail records for updates from Confidential .
Designed, built, tested and upgraded (from Siebel 6.3 to Siebel 7.7) several views and screens including underlying Siebel eScript and Siebel VB to validate data.
Designed, built and tested custom Contract generation system using custom Siebel views, Virtual Business Components and custom Proposals via Proposal Generator.

Confidential

Siebel Developer

Responsibilities:

Designed, built and tested 45 MQ Series interfaces from Siebel to external systems.
Designed, built and tested a real-time, two-way interface to Dun and Bradstreet using the D&B Integration Toolkit and custom Siebel eScript Business Services.
Designed, built and tested Account Number, Credit Card Number, Credit Card Magnetic Stripe, Credit Scoring and Driver Id Algorithms using custom Siebel eScript Business Services.
Designed, built, tested and upgraded (from Siebel 6 to Siebel 7.5) several views and screens including underlying Siebel eScript to validate data.

Confidential

Siebel Developer

Responsibilities:

Designed, built and tested interface to import Inquiries from a website to Siebel database.
Modified existing reports and designed, built and tested new reports in Excel and Actuate.
Designed, built and tested a number of new views and screens including underlying Siebel VB to automate new process changes.

Confidential

Siebel Developer

Responsibilities:

Designed, built and tested real-time inbound and outbound MQ-Series interface to customer processing and equipment processing legacy systems using Workflow and EAI.
Designed, built and tested Equipment Profitability model and interfaced it real-time from an Excel file to Siebel.
Designed, built and tested automatic proposal creation using Proposal Generator and embedded Actuate reports.
Designed, built and tested three nightly Confidential batch interfaces to legacy systems.

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