We provide IT Staff Augmentation Services!

Salesforce Developer/administrator Resume

SUMMARY:

I help clients implement CRM software effectively. I have 20 years of experience with Siebel and Salesforce implementations. I have experience with real - time and batch data integrations to legacy systems, GUI development, business analysis, technical design and numerous optional modules. I have worked with Sales, Marketing, Service, and Call Center functionality within CRM implementations. I have experience with both Waterfall and Agile methodologies.

SKILLS AND TOOLS:

Salesforce Development: Apex, DML, SOQL, Lightning Components, Visualforce, Process Builder, Cloud Flow, Mulesoft data integrations, and Salesforce Administration

Siebel Development: Siebel Tools, Siebel VB, Siebel eScript, Open UI, BI Publisher Reports, Assignment Manager, Proposal Generator, and Email Generation

Siebel Data Integration: Informatica, Siebel Confidential, Siebel EAI, Web Services, MQ Series Integration, Virtual Business Components, Workflow Processes, and Custom Business Services

PROFESSIONAL EXPERIENCE:

Confidential

Salesforce Developer/Administrator

Responsibilities:

  • Designed a Confidential App for planning and tracking group vacations.
  • Designed and developed Process Builder and Apex Trigger automation to simplify data entry.
  • Designed and developed multiple Cloud Flows to automate common processes.
  • Designed and developed a custom Expense tracking and reconciliation process with reporting.

Confidential

Siebel Design Lead

Responsibilities:

  • Responsible for multiple, simultaneous Dev and QA teams throughout more than 50 full project lifecycles.
  • Designed, built and tested custom reporting engine for querying data and writing to an Excel spreadsheet.
  • Designed custom dashboard for monitoring workflow automation.
  • Designed thousands of enhancements to existing custom views, business services, workflows and web services.

Confidential

Siebel Developer

Responsibilities:

  • Designed, built, and tested Insurance Verification process and Pharmacy Order process including data validation using custom Business Services, custom Workflow Processes, and custom eScript.
  • Designed, built, and tested nightly Confidential data load of Performance Metric statistics.
  • Designed, built, and tested multiple Siebel Views and related subcomponents including custom eScript based validation.
  • Designed, built, and tested Coverage Model system that allows users to communicate efficiently and easily share their workload.

Confidential

Siebel Developer

Responsibilities:

  • Designed, built, tested and supported 40 incremental Siebel 6.3 to Siebel 7.7 Confidential jobs using Informatica.
  • Designed, built and tested Call Queue Management (CTI based Call Center), Deal Validation, Order Validation and Order Processing services using Siebel eScript and Siebel VB Custom Business Services.
  • Designed, built and tested Workflow Groups, Policies, Actions, and Processes for writing Audit Trail records for updates from Confidential .
  • Designed, built, tested and upgraded (from Siebel 6.3 to Siebel 7.7) several views and screens including underlying Siebel eScript and Siebel VB to validate data.
  • Designed, built and tested custom Contract generation system using custom Siebel views, Virtual Business Components and custom Proposals via Proposal Generator.

Confidential

Siebel Developer

Responsibilities:

  • Designed, built and tested 45 MQ Series interfaces from Siebel to external systems.
  • Designed, built and tested a real-time, two-way interface to Dun and Bradstreet using the D&B Integration Toolkit and custom Siebel eScript Business Services.
  • Designed, built and tested Account Number, Credit Card Number, Credit Card Magnetic Stripe, Credit Scoring and Driver Id Algorithms using custom Siebel eScript Business Services.
  • Designed, built, tested and upgraded (from Siebel 6 to Siebel 7.5) several views and screens including underlying Siebel eScript to validate data.

Confidential

Siebel Developer

Responsibilities:

  • Designed, built and tested interface to import Inquiries from a website to Siebel database.
  • Modified existing reports and designed, built and tested new reports in Excel and Actuate.
  • Designed, built and tested a number of new views and screens including underlying Siebel VB to automate new process changes.

Confidential

Siebel Developer

Responsibilities:

  • Designed, built and tested real-time inbound and outbound MQ-Series interface to customer processing and equipment processing legacy systems using Workflow and EAI.
  • Designed, built and tested Equipment Profitability model and interfaced it real-time from an Excel file to Siebel.
  • Designed, built and tested automatic proposal creation using Proposal Generator and embedded Actuate reports.
  • Designed, built and tested three nightly Confidential batch interfaces to legacy systems.

Hire Now