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Salesforce Developer/administrator Resume

San Jose, CA

SUMMARY:

  • Over 7 plus years of experience in IT industry including more than 5 years of experience in Salesforce.com CRM platform.
  • Experience in Development, Administration, Configuration, Implementation, Lightning and Support of Salesforce CRM based on Apex language and leveraging Force.com Platform.
  • Strong Knowledge of SFDC standard Data structures and familiarity with designing Custom Objects and Force.com platform and Force.com Sites.
  • Experience in understanding business requirement to design the required entities like custom objects, creating the relationships and junction objects.
  • Developed Apex classes using other platform - based technologies like Visualforce.
  • Experience in use of Standard and Custom controllers of Visualforce in development of custom Salesforce pages as required by business requirements.
  • Proficient knowledge of Governor limits. Experience in optimization of existing code in accordance to the governor limits.
  • Highly proficient with Sales Cloud Service Cloud Service Max web service Force.com Community Portal Chatter Knowledge One and App-exchange on Salesforce
  • Experience in data migration from Excel, MS outlook and Legacy Systems using Data Loader, Import Wizard other integration tools like Informatics Cloud, Apex Data Loader and Cast Iron.
  • Involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement engineering, architecture design, development, enhancements, testing, deployment and maintenance of standalone, Multi-tier, web-based, and portals based object oriented enterprise applications.
  • Participated in all stages of Software Development Life Cycle (SDFC)i.e., System Analysis, Design, Development and Testing Expertise.
  • Experience in creating various Reports (summary reports, matric reports, pie charts, dashboards and graphics) and Report Folders.
  • Built Lightning Component Tab for Salesforce 1 Navigation and Custom Applications in Lightning Experience.
  • Used refined global search in Lightning by developing Apex classes and Controllers.
  • Setup and Implemented Salesforce marketing cloud 2.0 org.
  • Worked on Content builder to creating content templates.
  • Integrated with Salesforce by using Marketing cloud connector (V5).
  • Experience in using Data Loader for insert, update and bulk import or export of data from Salesforce.com Objects.
  • Designing and implementing standard based web application using Java and JavaScript
  • Worked on Lightning Process builder flows, Connect API, Chatter and quick Action.
  • Worked on Contact Center Integration to improve Sales and Services.
  • Experience in using declarative features like validation rules, workflows, approval process, dynamic approval process, sharing rules automation for satisfying complex business process automations.
  • Experience in implementing security and sharing rules at object, field, and record level for different users at different levels of organization, also created various profiles and configured the permission based on the organizational hierarchy.
  • Implemented the Web Services through WSDL in the Salesforce.com for outbound messaging.
  • Integrating Salesforce to other systems by exposing Apex class as Rest & SOAP Web service classes and by consuming web services of external system.
  • Maintained security around user accounts, sharing rules, user roles and profiles, field level security, group permissions and license assignment.
  • Experience developing data integration/imports to/from Salesforce.
  • Implemented the salesforce.com applications using Agile Scrum Methodology.
  • Expertise writing test classes& building triggers, batch classes, invokable and future methods for unit testing.
  • Fluent in Salesforce Query and Search Language (SOQL and SOSL).
  • Hands on experience in Administration setup like manage Users, Security Controls, Data Management, Creating Roles, Profiles and Integration with Salesforce web services.
  • Experience in Installation of Salesforce AppExchange Apps, configuration and maintenance of user security permissions in compliance with organizational needs.
  • Worked with Sales, Service Clouds Users, Code, and Processes.
  • A team player with strong work ethic, a positive attitude and ability to make the best use of individual resources. Committed to excellence, and a prudent developer with strong problem-solving, analytical skills and communication skills.

TECHNICAL SKILLS:

SFDC TechnologiesStandard objects, Workflow & Approvals, Apex Classes/Controllers, Apex: Triggers, Visualforce Pages, Data Loader, Reports, Dashboards, AppExchangeEclipse, Salesforce.com, Force.com IDE, Apex Data Loader

Configuration skills: Record Types, Field Level and Object level security, role hierarchies, sharing model, Workflow: time-dependent actions, field updates, email alerts, task creation. Reports, Dashboards, CTI Adaptors, Process builder, Formula Fields and Cross Object Formula Fields, Overall User Management Security and Sharing Model.

Languages: Apex, SQL & PLSQL,C,JAVA

Operating systems: UNIX, Windows 95/98/NT/2000/XP/2003, MS-DOS

Technologies: GitHub, JIRA, CPQ, SharePoint, Visio, GIT, Eclipse IDE

Web Technologies: HTML5, JavaScript, Java, CSS and Angular, power point, Share point,, MS Office

PROFESSIONAL EXPERIENCE:

Confidential, San Jose, CA

Salesforce Developer/Administrator

Responsibilities:

  • Data migration from external systems to sales force using Data Loader.
  • Worked on various salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards.
  • Created different Workflow rules and Approvals for various campaign processes.
  • Designed, and developed the Custom objects, Validation rules, Page layouts, Custom tabs, Components, Visual force Pages to suit to the needs of the application.
  • Created a user interface in Lightning using Aura components, CSS, Bootstrap for a user to enter case details and submit in to Salesforce.
  • Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
  • Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning app Builder and Lightning Component features.
  • Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers, packages for various functional needs in the application.
  • Performed Apptus CPQ related configuration for product setup, approval matrices, approval rules, process builders and flows.
  • Integrating on premise Mainframe Case, CPQ and reporting systems with Salesforce REST APIs and SOAP API.
  • Work with Asset Management marketing team, internal staff and production team to plan and execute development cycle.
  • Working with management and end-users to create and manage workflow rules, data validation, processes and flows
  • Developed and configured various Reports for different user profiles based on the need in the organization.
  • Created email templates and inbound emails using Visual force for the clients and customers.
  • Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards.
  • Works within established procedures to develop, test, implement, and maintain application software.
  • Experience in sales and service cloud implementations and customizations
  • Participated in the training sessions provided by the Salesforce team and support end users
  • Knowledge on creating Visualforce Dashboards, sharing rules
  • Managed users, hierarchical roles, profiles, security controls

Environment: Saleforce.com platform, Role Hierarchies, Sharing Rules, Email Templates, Lightning, Reports, Dashboards, CPQ, Custom Objects, Custom Tabs, Email Services, Security Controls, Approval process.

Confidential, Minnesota, MN

Salesforce Developer/Administrator

Responsibilities:

  • Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
  • Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
  • Worked with various salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports, Dashboards.
  • Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
  • Experienced in modifying visual force pages to be supported in Lightning Experience and good understanding of lightning mode and its features
  • Worked on supporting tickets in the following area: Roles, Profiles, Access Settings, Workflow Rules, Validation, creation and modification of fields and page layouts, upload of data
  • Created summary reports, matrix reports, Charts and Dashboards to assist the business team
  • Developed various Custom Objects, Tabs, Components and Visual Force Pages and Controllers
  • Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
  • Developed Custom Objects, Custom Reports, and dashboard and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
  • Created and deployed Several Reports using salesforce.com platform.
  • Implemented the Web Services through WSDL in the Salesforce.com for outbound messaging.
  • Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
  • Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the needs of the organization.
  • Utilizing Desktop Integration for Salesforce for Outlook.
  • Developed and deployed workflows and approval processes for opportunities and products / assets management.
  • Created and used Email templates in HTML and Visualforce.
  • Involved in Integration SAP PI with SFDC using the Enterprise WSDL.
  • Performed the roles of Salesforce.com Analyst/ Developer and Administrator in the organization.
  • Interacted with the Salesforce.com premium tech support team on a regular basis.
  • Experience using web API’s with XML, SOAP & REST.

Environment: Saleforce.com platform, Apex Language, Lightning, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Sales cloud, Sandbox data loading, Eclipse IDE Plug-in, Windows .

Confidential, San Diego, CA

Salesforce Developer/Administrator

Responsibilities:

  • Involved in SFDC application setup and customization to match the functional needs of the Company
  • Worked as Salesforce admin support governing user account creation, personal information setup, password reset, Roles & Profile creation, user group creation, updating company profile, Network access setup.
  • Involved in setting up field level access for each custom object created based on the user’s role within the organization.
  • Developed various Custom objects, Tabs, Entity-Relationship data model, validation rules, Components
  • Involved in the Data Transformation and Data Cleaning activities while transferring the data to the external system using Informatics on Demand.
  • Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
  • Implemented CPQ solution using Apttus CPQ & Contract Management (CLM) for various customers in industries.
  • Involved in field & page layout customization for the standard objects like Account, Contact, and Leads.
  • Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
  • Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
  • Involved in security levels and privileges by customizing Salesforce.com Profiles and Roles.
  • Involved in customizing custom objects, tabs, fields, page layout as per the business need.
  • Integrated Email with Salesforce.com for mass E-mail management and designed various custom E-mail templates.
  • Developed several custom reports like tabular reports, matrix reports and joined reports including data filters, groupings, and customized graphs to better assist managers and also Integration of Sales cloud with external information systems using SOAP, API web services
  • Maintained user roles, security, profiles, and workflow rules wherever necessary.
  • Experience in using declarative features like validation rules, workflows, approval process, dynamic approval process, sharing rules automation for satisfying complex business process automations.

Environment: Force.com, Apex, Data Loader, Import Wizard, CPQ, Custom objects, Layout, SOQL (Salesforce Object Query Language).

Confidential

Software Engineer

Responsibilities:

  • Gathered detailed design specifications and strategies which were utilized by the functional team and the development team for performing detailed development and testing on business applications. Involved in requirements, design, planning, and implementation and testing phases.
  • Coordinated with the users to gather and analyses the business requirements
  • Used various Core Java concepts such as Multi-Threading, Exception Handling, Collection APIs to implement various features and enhancements. Co-ordination with offshore team on development activities.
  • Worked actively with the Development team, providing assistance with programming issues and post production bugs.
  • Involved in Working with Standard Sales force features like Objects, Workflows, Record Types, Page layouts, Workflow Rules, Case Assignment Rules, and Escalation rules, Validation rules, Profiles, Roles, Reports and Dashboards etc.
  • Customized page layouts for Opportunity, Contacts, and Accounts depending upon user profiles and created permission sets where necessary.
  • Implemented REST messages for communication between web service client and service provider
  • Worked on Cascading Style Sheets and HTML pages to display static data content.

Environment: JSON, XML, JavaScript, JSP, HTML, 8, Soap UI, MySQL CSS and jQuery, Validation Rules, Workflow Rules, Approval Process, Custom Objects, Data Loader, Workbench, Escalation rule, Eclipse IDE, Change Sets.

Confidential

Software Engineer

Responsibilities:

  • Gathering client’s requirements and documents for PeopleSoft applications from the clients; and evaluating, analyzing and researching their requirements and preparing reports and documents and providing them solutions.
  • With structured analysis and planning, Technical documents are prepared containing process flow, its impact, pseudo code and objects to develop; and also identifying the flexibility of technology to meet the requirement.
  • Building, maintaining or modifying people-codes and SQLs using application designer and oracle SQL tool to meet technical specification and requirement; Creating batch programs, jobs, and scheduling them periodically to generate reports or synchronization of data.
  • Giving support to clients on the issues facing by clients in PeopleSoft in production phase by finding the source of issue, then analyzing the log and trace files ; and debugging the issues and finally fixing it.
  • Migrating programs to testing or production environment using migration tool such as STAT, and monitoring batch programs, jobs and performance of programs after implementation.
  • Providing post-release technical support to end users/other teams and making appropriate changes to the system based on the feedback, including debugging, improving application performance and enhancement of functionalities as per client’s scenarios.

Environment: PeopleSoft 9.1 Modules - GL, Travel and Expense, AP, AR, Integration, People code

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