SUMMARY:

• 8+ years of overall professional IT experience with extensive experience in Salesforce.com CRM CPQ and Force.com platform. Involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement gathering, development, enhancements, testing, and maintenance of standalone object - oriented enterprise applications.
• Good working experience in various capacities such as Salesforce developer, Salesforce Administrator, Force.com developer and business analyst and involved in various phases of entire project from requirement gathering, architecture development, implementation, training the end users
• Experienced in Administration setup like manage Users, Security Controls and Data Management.
• Expertise in developing, deploying and integrating Salesforce.com CRM solutions.
• Experienced in Salesforce.com Service Cloud Development including SDLC, standard and custom objects, Apex, and Visualforce pages.
• Proficient knowledge on Apex development in creating Custom Objects, Custom Tabs, Custom Fields, Triggers, Bulk Triggers, Apex Classes, Master-Detail relationships, Validation rules, Workflows, Standard Controllers, Custom Controllers and Controller Extensions.
• Experience in working with salesforce.com sandbox and production environments.
• Designed junction objects and implemented various advanced fields like Picklist, Controller/dependent picklist Custom Formula Fields, Field Dependencies, Validation Rules, Einstein Analytics, Work Flows, sharing rules, Approval Processes and SFCC (Salesforce Cloud Commerce) for automated alerts, field updates, and Email generation according to application requirements.
• Developed Visual force pages, Visual flow, Lightening and Custom Objects using Apex Programming on Force.com Platform.
• Extensively worked on multiple Lightening components complex Integrations and Data Migration between salesforce.com and legacy systems (CRM/Non-CRM) by using Force.com data loader, web-based import wizards, and experience on SOAP and REST, Tooling API's, Apex controllers, Web Services Endpoints, Metadata, Einstein Analytics etc.
• Experience in SFDC Development in implementing Apex classes, Triggers, Visual Force pages, controllers, extensions, J-Query, SOQL and SOSL.
• Experience in Lightning Component and Lightning App Builder.
• Proficient in creating Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Experienced in building Custom Applications that includes administration, configuration, implementing and support experience with Salesforce.com platform.
• Experienced in Sales cloud, Service cloud, marketing cloud Custom cloud, Chatter and App Exchange applications.
• Good understanding of SAAS, PAAS and IAAS cloud computing services
• Excellent understanding of Org hierarchy, Roles, Profiles, Users, object level security, field level security, record level security and sharing rules.
• Experienced working with Salesforce.com Sandbox and production environments, also with Eclipse IDE Force.com Plug-in environments.
• Hands on development experience in creating Lightning Applications on Salesforce1.
• Excelled in working with various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Forecasts, Reports and Dashboards.
• Experienced working with various App exchange products or CPQ products like Salesforce CPQ (formerly Steel Brick CPQ), IBM sterling CPQ, APPTUS CPQ, Conga Composer and DocuSign
• Experience with tools like Apex Data Loader, Eclipse IDE and Force.com IDE.
• Hands on experience in integrating Salesforce with other local servers using Informatica cloud.
• Worked with SOQL, SOSL, Visualforce, APEX, ETL, SOAP API Force.com and Web services API.
• Strong Database (RDBMS) development experience in writing queries, functions, stored procedures, triggers, and views in Oracle, SQL, PL/SQL and MS Access.
• Expertise in SFDC Software Development Lifecycle (SDLC). Experience in ExactTarget, Buddy Media, Radian 6 and Social Studio in different projects. Experienced in using Eclipse IDE, Force.com ANT, Developer console for development and debugging and query.
• Experience in using the Workbench tool for SOQL queries, SOSL and the REST Explorer.
• Experience in using the Force.com Explorer to browse data model schema, custom objects, fields, build and test SQL queries.
• Interacted with Customers for requirements elicitation and created BRD for Saleforce.com implementations.
• Expertise in Object Oriented Programming involving Analysis and Design and Development of web-based applications using Java technologies and UI skills HTML, DHTML, CSS, XML, JavaScript, and J2EE.
• Proficient in web technologies like HTML, XML, CSS, JavaScript, Bootstrap and databases such as SQL Server and Oracle.
• Extensive experience in developing enterprise applications using Java technologies such as JSP, Servlets, Spring MVC, XML, JDBC and CSS.
• Highly organized and dedicated with a positive attitude, capable of producing results immediately on hire.
• Great involvement in creating salesforce Lightning Apps, Components, Controllers and Events.
• Altered existing Visualforce to adjust to salesforce new Lightning UI encounter.
• Customer centric with effective interpersonal, organizational and problem-solving skills.

TECHNICAL SKILLS:

Force.com: Salesforce CRM, Salesforce SFA, Apex Language, Apex Classes, Apex Triggers, SOQL, SOSL, Visual Force (Pages, Components & Controllers), S-Controls, Veeva CRM, Apex Web Services, AJAX, Workflow & Approvals, Apex Data Loader, Dashboards, Reports, Analytic Snapshots, Custom Objects, Force.com, Eclipse IDE Plug-in, Case Management Automation

Business Process: Service Requests and Activities, Opportunities, Quotes and Proposals, Order Management, Campaign Management, Case Management, Contract Management, Lead Management, Content Management, Customer Service/Case Management, Pricing, identity management, Approval, Partner Deal Registration, Data Cleansing and De-duplication, Agreements and Entitlements, Incident Management, capacity planning, Dashboard/Report development, Release management, Change Management through BMC Remedy, BMC CMDB, Remedy

Salesforce Integration Tool: Apex Data Loader, SOAP, web Services, WSDL, Eclipse Force.com IDE Plug-in, Connector, Informatica Cloud Data Wizard, Data loader, Force.com Apex Explorer, Workbench, Composite, Scribe, Force.com Platform (Sandbox and Production), Oracle CPQ (Big Machines), Maven Connector with Salesforce, Ant Connector with Salesforce, Force.com Excel Connector

Visual Force: Custom Visual Force Pages

Database: Microsoft SQL Server, MS Access, Oracle 8i/9i/10g, MySQL, UDB DB2, PL/SQL, RDBMS

Methodologies: Agile, Scrum, RAD, Waterfall.

Web: HTML, XML, CSS, JavaScript, Angular JS, Bootstrap, SKUID

Platforms: Windows, Windows Server, Linux.

Tools: Force.com Data Loader, Force.com Workbench, Eclipse IDE.

Operating Systems: Windows 2003/XP/2000/NT/98/95, MS-DOS, UNIX

Documenting Tools/Analytics: MS Office, Microsoft Project & Visio, Rational, Smart sheet, Rally, Jira, Basecamp, and Google Apps (Docs & Sheets), UML, SFDC Wave, SSRS, Tableau

Web Design Tools: SQL Query Analyzer, SQL Profiler, Adobe Photoshop, Dreamweaver, MS Office, Visio 5.0, Adobe Acrobat Pro, Adobe Flex Builder, MS Excel, MS-Project 2000 Reporting Services Excel, SQL Server Reporting Services, Crystal Reports, Business Objects

PROFESSIONAL EXPERIENCE:

Confidential, San Diego, CA

Salesforce Administrator/Developer

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the applications to match the functional needs of the organization.
• Interacted with various business team members to gather and documented the requirements.
• As a part of business requirement, I have worked on standard Salesforce Objects (Lead, Account, Contacts, etc.) along with custom features which includes custom design and development of fields, buttons, page layouts, Visual force page, apex classes and apex triggers.
• Implemented the requirements on Lightning components Salesforce.com platform and Force.com IDE Plug-in using Eclipse and also worked on HP QC/ALM .
• Closely worked with Salesforce.com teammates while implementing the solutions for the requirements.
• Developed several Triggers, Apex classes and Visual force pages as part of the application development.
• Worked on ETL and data migrations and various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.
• Defined Assignment rules/ Queues in configuring Leads & Lead conversion. Implemented Web to Lead to capture various leads from different locations to Salesforce
• During the design and analysis phase I have suggested and later implemented various business automation processes which included workflow and approval process for automating the Sales process which eventually reduced time for delivering product to market.
• For improving the communication between the sales and marketing teams I have created various email templates for respective business user hierarchy & divisions & included them in Email alerts using workflow rule and developed the 3-tier approval process.
• Performed all data mapping operations from existing Mainframe system to Salesforce . Used Apex data loader for all data loading operations wherever possible. For scheduled data loads, I had joined the team in scheduling data jobs using CLI (Command Line Interface data loader). These jobs will periodically fetch records from server location & load into Account object. Avoided duplicate records using External Id.
• Created Reports & Dashboards to satisfy the business needs of Organization higher roles. Joined/ Matrix/ Summary reports with dynamic dashboards in Salesforce home screen.
• Customized the Dashboards to track usage for productivity and performance of business centers and their sales teams.
• Also implemented Salesforce Service cloud and Opportunity Management (Case management, Entitlement management, Product & price book, High volume customer portal, Partner portal, Visualforce sites) for business support and technical support for its channel customers.
• Introduced to Wave Analytics and worked with prebuilt Dashboards and Wave app for data isolation , Salesforce Cloud Commerce to create custom reports, and opportunity development as per business requirement.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application.
• Created Custom Objects, Einstein Analytics and worked on lightning components
• defined lookup and master-detail relationships on the objects, and created junction objects to establish many-to-many relationship among objects.
• Created various profiles and configured the permissions based on the organizational hierarchy requirements
• Customized tabs for different business users’ groups and business centers.
• Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.
• Experienced in the use of Data Loader and scheduling timely data backup operations using Apex scheduler .
• Implemented escalation rules, automatic case generation and their escalation to call center representative, and generated email alerts for quick issue resolution.
• Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and Visual-Force pages as user interface
• Used Sales Force Automation (SFA) for Sales Lead Management, Opportunity Management, Account and Contact Management, Data Quality Management, and Approvals and Workflow
• Used Force.com IDE for Eclipse 3.3 for creating, modifying, testing, and deploying Force.com Application
• Used Salesforce Chatter to provide real time notifications of changes in accounts, leads and opportunities to help sales and service teams to be more efficient.
• Developed Lightning apps using Lightning Components and made them compatible with salesforce1 mobile app.
• Installed the Call Center Applications and Allowed the end users to maintain a track history of customers complaints
• Experience in creating Lightning Components, customizations and used lightning Design System to convert existing Visualforce pages to lightning components.
• Performed the role of support engineer for the internal users , helped them in getting used to the application, Einstein Analytics generated reports, and saved them for further access to the users.
• Integrated Salesforce CRM and the legacy system using Cast Iron Integration Systems.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Customized the entire Salesforce.com applications to in corporate the business requirements, which involved creating Web Forms and processing the data in SFDC with the extensive usage of Web services API.
• Installed and maintained AppExchange apps such as Experian QAS, Smart sheet and Zuora.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Involved with Salesforce.com Premier Support and handled the support cases with the help of salesforce.com support.
• Provided the training to the internal business users to use the application and develop their own custom reports.
• Strong Experience in testing, SFDC platform fundamentals including security and sharing model

Environment: Saleforce.com platform, Apex, Visual Force (Pages, Component & Controllers), Apex Languages, Apex Triggers, Custom Email Templates, DML Statements, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Data Loader, SF Explorer and Eclipse IDE Plug-in, AppExchange apps, Flows, SOAP and REST API.

Confidential, Minneapolis, MN

Salesforce Administrator/Developer

Responsibilities:

• Worked as enhancement team member and performed the roles of Salesforce.com Developer and Administrator in the organization.
• Provided development, implementation, and updating focusing on PRM Sales cloud Service cloud and marketing cloud.
• Worked on CPQ SFA & Data Migration testing Salesforce.com Standard Objects such as Accounts, Contacts, Opportunities, Campaigns, Cases, and Solutions asper Client Requirements.
• A lead working with business analysts, developers and stakeholders to implement, integrate and maintain the Salesforce.com platform.
• Worked on Classic to lightning Migration.
• Extensively worked on VF pages to Lightning Components , url buttons to quick actions, lightning Record, Home, App pages, lightning Tabs.
• Worked with datamigration Lightning Design System, Lightning App Builder, Lightning Component Framework, Lightning customizations, Lightning CSS Framework.
• Experience in Salesforce Lightning Inspector Chrome Extension and chrome dev tools.
• Working on team building and project management skills.
• As an Administrator, implemented various advanced fields like Picklist Fields, Master-Detail Fields, Custom Formula Fields, and defined Field Dependencies for custom picklist fields.
• Experience in Powerful command-line interface (CLI) removes the complexity of working with your Salesforce org for development, continuous integration, and delivery using Salesforce DX.
• Managed ongoing support requests and administrative needs of users .
• Administered, configured, maintained Salesforce.com application user profiles, roles, Einstein Analytics, assigning Permissions, generating security tokens, validation Rule, upgrade installation.
• Defined objects and Field Level Security for different profiles.
• Worked on Apex Triggers for Automated actions.
• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements. Designed the solution by customizing various standard objects of Salesforce.com
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards
• Designed and deployed the Custom objects, Custom tabs, Entity-Relationship data model, Validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visualforce Pages to suit to the needs of the application.
• Worked with business process owners to understand their requirements for Salesforce Marketing Cloud application.
• Developed and executed marketing campaigns using Marketing Cloud's Email Studio.
• Used Journey builder in running more than 50+ different campaigns along with Automation Studio and Contact Builder.
• Used HTML, CSS, AMP Script and other technologies to build customized solutions that support critical business functions.
• Built validation rules and workflows to support business processes and maintain data integrity.
• Created journeys and also implemented marketing campaigns using marketing cloud tools like Journey Builder, Email Studio and Automation Studio.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Customized page layouts for Opportunity, Contacts and Accounts depending upon user roles and groups.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects. Used it to read, extract and load data from comma separated values (CSV) files.
• Developed and configured various Apex, Visualforce and Einstein Analytics Reports and Report Folders for different user profiles based on the need in the organization.
• Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields.
• Distributed version control system that makes it easy for you to collaborate with your team using GitHub, Salesforce Cloud Commerce, Worked with Trello Ticket handling system.
• Worked on creating Validation Rules, Workflow Rules and Approval Process
• Enhanced Apex Class and Visual Force Page to create a custom Related List, showing activities for selected contacts or clients.
• Worked in different sandboxes for development and testing, and involved in migrating the code to production instance by using Change Set.
• Responsible for weekly and monthly data export, updates, and backup for the organization.
• Used Apex Data Loader to Inset, Update, and Import data from Microsoft Excel into Salesforce.com.
• Experienced in web technologies like HTML, XML, CSS, JSP, JavaScript, WSDL, and SOAP.
• Used Services cloud to manage Cases and Entitlements.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Used SLDS and Bootstrap for the design of Lightning components.
• Proficient in Data Migration from Traditional Applications to Sales force Using Data Loader .
• Executed various levels of Unit, Integration, Regression and User Acceptance (UAT) using test cases to prove that system conform to specifications of business and quality requirements.

Environment: Salesforce.com, Force.com Sites, Apex, Visualforce (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, CSS, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in, Apex Data Loader, Import Wizard, visual studio, Trello Ticketing, Salesforce DX, Controllers, Visual Force Pages, XML, Triggers.

Confidential, Mahwah, NJ

Salesforce Developer

Responsibilities:

• Worked in a large team, on new enhancements into tools and speaking with Business partners and designing solutions.
• Working as enhancement team member and performing the roles of Salesforce .com Administrator and Developer in the organization
• Involved in Salesforce .com Application Setup activities and customized the apps to match the functional needs of the organization.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization and Data migration from Legacy Salesforce.com to new CPQ platform on Salesforce.com .
• Worked on SFA & Data Migration mapping testing and various salesforce .com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards
• Designed the solutions for business and technical requirements by customizing various standard objects of SalesForce .com (SFDC).
• Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Trigger s for various functional needs in the application.
• Designed various Webpages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups.
• Implemented the requirements on Salesforce .com platform and Force.com IDE Plug-in using Eclipse.
• Implemented web-based case management automation - Web-to-Case and Email-to-Case (on Case Object) to track and solve customer's issues.
• Used SOQL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Involved in data mapping and migration of data from legacy systems to SalesForce .com Objects and fields.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce .com objects. Used it to read, extract, and load data from comma separated values (CSV) files.

Environment: Salesforce.com platform, Eclipse IDE, Controllers, Visual Force Pages, Data Loader, Workflows, Triggers, Web Services API, Force.m Explorer

Confidential, Tampa, Fl

Salesforce Developer

Responsibilities:

• Involved in Salesforce .com Application Setup activities and customized the apps to match the functional needs of the organization.
• Interacted with various business team members ( JAD Sessions ) to gather the requirements and documented the requirements.
• Worked with various salesforce .com objects like Accounts, Contacts, Leads, Opportunities, Reports, Dashboards
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Developed and deployed workflows and approval processes for opportunities and products/ assets management.
• Implemented the requirements on Salesforce .com platform and Force.com IDE Plug-in using Eclipse.
• Successfully established a new lead follow-up procedure which shortened the response time to qualified leads and generated more meetings for the account executives.
• Created and used Email templates in HTML and Visual Force.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home-grown applications by using the home-grown web services.
• Create dashboard and reports for the business users.
• Performed the roles of Salesforce .com Analyst/ Developer and Administrator in the organization.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce .com, checking for the correctness of the data.
• Worked with Salesforce .com team to make application certified.
• Reviewed code to eliminate XSS security threats.

Environment: Saleforce.com platform, Visual Force (Pages, Component & Controllers), Apex Language, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP

Confidential

Java Developer

Responsibilities:

• Responsible from requirement gathering to design, development, testing and release.
• Responsible for creating the presentation logic which was implemented in JSP, CSS .
• Used Bugzilla for Task/issue tracking.
• Responsible for quality and fix of issues/bugs.
• JQuery was used for the client-side validations.
• Used EJB as the entry point of the service and also handles the transactions.
• Implemented Ajax calls in some places start background functionality, while user enters data.
• Responsible for creating tags for each release.
• Written procedures, functions, triggers and views.
• Used MVC framework for the development of multitier J2EE application.
• Used Web services (SOAP) for transmission of large blocks of XML data over HTTP.
• Design and Modify UI and adding functionality using HTML, JSP, JQuery, JavaScript .
• Used tiles framework to design the JSP pages.
• Database design and SQL creation as needed in project development.

Environment: JSP, Servlets, EJB, Webservices, HTML, XML Beans, Java script, Maven, XML Schemas, Weblogic 10.3, JUnit, Spring DAO SQL and Oracle