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Business And Documentation Support Resume


Highly accomplished manager, technical writer and IT specialist of deadline - driven technical publications, as well as creative documentation. Motivated team leader with the ability to successfully manage multiple projects simultaneously. Recognized for being well-organized and detail-orientated, with exceptional communication and administration skills.


  • Advanced MS Excel, Word, PowerPoint
  • SharePoint, SnagIt, Adobe Professional
  • Web Design & Social Media
  • Metrics, Statistics, & Analysis
  • Professional Writing & Editing
  • Leadership & Staff Management


Confidential, Annapolis, MD

Business and Documentation Support


  • Design and write copy for advertisements, print mailers, email blasts, menus, and other promotional material
  • Maintain restaurant Web sites, manage social media pages, and respond to customer inquiries
  • Manage OpenTable content, settings, and communications
  • Responsible for administrative functions, including QuickBooks, Micros configuration, online banking, and payroll

Confidential, Annapolis, MD

Business Analyst


  • Edited all final process and analysis documentation for content, grammar, usability, and Confidential regulation compliance.
  • Maintained team SharePoint Web spaces and tracked all documents through internal, technical, and program review states.
  • Developed & managed Integrated Master Schedule (IMS), Work Breakdown Structure ( Confidential ), and Resource Breakdown Structure (RBS); Produced Cost Performance Reports, Formats 1-5
  • Liaised with corresponding business units from an operational standpoint to define reporting requirements, metric standards, and troubleshooting.
  • Conducted resource in-processing activities and granted access to secure Web tools and programs.
  • Prepared detailed metrics for senior management and other operational business segments, identified issues and trends in order to spearhead problem resolution, and defined data models for current business needs.
  • Determined and measured performance as compared to support requests for new metrics, and consistently identified high-level reporting requirements.

Confidential, Lanham, MD

Director of Political News Operations


  • Managed a reporting department with a combined in-house and contract workforce of 75, including off-shore and foreign-language contractors.
  • Responsible for growing relationships and building strategic alliances with a broad client spectrum
  • Analyzed the editorial importance of planned and breaking news events and delegated daily workload, making key coverage decisions.
  • Prepared transcripts in response to deadline-driven news requests from major media and government outlets, and ensured appropriate tracking and reporting.
  • Developed billing rates and procedures for clients; approved payments to contractors and streamlined company-wide SOPs with regard to invoicing.
  • Served as project manager for various new products, coordinating all aspects with production, technical staff, vendors, clients, and distributors.
  • Created standards for transcription, editing, and administrative processes.
  • Designed metrics for measuring improvements in department performance and conducted analysis of competitor services

Lead News Editor & Court Reporter



  • Served as the lead editor for all news transcription coverage.
  • Edited documents in real time to ensure that Morningside transcripts were the first available to the media from any transcription outlet.
  • Attended congressional hearings, monitored audio recordings, and documented hearing content for official House of Representatives committee records.

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