Business and Documentation Support Resume

SUMMARY:

Highly accomplished manager, technical writer and IT specialist of deadline - driven technical publications, as well as creative documentation. Motivated team leader with the ability to successfully manage multiple projects simultaneously. Recognized for being well-organized and detail-orientated, with exceptional communication and administration skills.

AREAS OF EXPERTISE:

Advanced MS Excel, Word, PowerPoint
SharePoint, SnagIt, Adobe Professional
Web Design & Social Media
Metrics, Statistics, & Analysis
Professional Writing & Editing
Leadership & Staff Management

PROFESSIONAL EXPERIENCE:

Confidential, Annapolis, MD

Business and Documentation Support

Responsibilities:

Design and write copy for advertisements, print mailers, email blasts, menus, and other promotional material
Maintain restaurant Web sites, manage social media pages, and respond to customer inquiries
Manage OpenTable content, settings, and communications
Responsible for administrative functions, including QuickBooks, Micros configuration, online banking, and payroll

Confidential, Annapolis, MD

Business Analyst

Responsibilities:

Edited all final process and analysis documentation for content, grammar, usability, and Confidential regulation compliance.
Maintained team SharePoint Web spaces and tracked all documents through internal, technical, and program review states.
Developed & managed Integrated Master Schedule (IMS), Work Breakdown Structure ( Confidential ), and Resource Breakdown Structure (RBS); Produced Cost Performance Reports, Formats 1-5
Liaised with corresponding business units from an operational standpoint to define reporting requirements, metric standards, and troubleshooting.
Conducted resource in-processing activities and granted access to secure Web tools and programs.
Prepared detailed metrics for senior management and other operational business segments, identified issues and trends in order to spearhead problem resolution, and defined data models for current business needs.
Determined and measured performance as compared to support requests for new metrics, and consistently identified high-level reporting requirements.

Confidential, Lanham, MD

Director of Political News Operations

Responsibilities:

Managed a reporting department with a combined in-house and contract workforce of 75, including off-shore and foreign-language contractors.
Responsible for growing relationships and building strategic alliances with a broad client spectrum
Analyzed the editorial importance of planned and breaking news events and delegated daily workload, making key coverage decisions.
Prepared transcripts in response to deadline-driven news requests from major media and government outlets, and ensured appropriate tracking and reporting.
Developed billing rates and procedures for clients; approved payments to contractors and streamlined company-wide SOPs with regard to invoicing.
Served as project manager for various new products, coordinating all aspects with production, technical staff, vendors, clients, and distributors.
Created standards for transcription, editing, and administrative processes.
Designed metrics for measuring improvements in department performance and conducted analysis of competitor services

Lead News Editor & Court Reporter

Confidential

Responsibilities:

Served as the lead editor for all news transcription coverage.
Edited documents in real time to ensure that Morningside transcripts were the first available to the media from any transcription outlet.
Attended congressional hearings, monitored audio recordings, and documented hearing content for official House of Representatives committee records.

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