ServiceNow Consultant Resume

PROFESSIONAL SUMMARY:

Results - driven enterprise SaaS solutions professional with extensive consulting and Confidential experience for both public sector and commercial organizations of all sizes. In-depth experience in ERP Financials/Supply Chain, PPM/PM/EVM/CPIC, ITSM, eCommerce and BI/Analytics applications including comprehensive knowledge of business best practices. Expertise in software development lifecycle (SDLC) methodology including hands on experience in business process analysis, requirements definition, solution design, configuration, testing, user and documentation utilizing Agile/Scrum, PMO and PMBOK best practices.

PROFESSIONAL EXPERIENCE:

ServiceNow Consultant

Confidential

Responsibilities:

Support ServiceNow consulting partner by delivering customized demonstrations for Confidential (Project Portfolio Management/Agile) solutions across a broad range of business use cases
Deliver requirements analysis and scoping estimates for ITSM & PPM implementation utilizing best practices

Confidential

Project Manager/Senior Business Analyst

Responsibilities:

Led rapid implementation (90+ days) of ServiceNow ITSM - Incident/Problem/Change, Knowledge, Service Request solution (Istanbul release hosted on MS Azure) for Confidential
Led successful implementation ServiceNow PPM - Request/ Project Management solution (Istanbul release hosted on MILCOUD) for DCMA ($1M+ budget)
Completed Service Now CMDB/AM/SW & Discovery (Phase I) Requirements workshops, Business Process Guides, User Stories, UAT and integration (Flexera) plans
Delivered program/project management for Apptio’s Technology Business Management ( IT Cost Management, Bill of IT) solutions for Confidential and Confidential
Supported Federal Services practice PPM implementation as SME by delivering PPM/PM Dashboards and standardized reporting for leadership incorporating Project Management best practices
Completed System Admin, ITSM and Agile Requirements, PMP Candidate

Confidential

Tech Sales Specialist

Responsibilities:

Led Confidential effort on customer wins for Confidential and Performance Bike in their transition to Commerce on Cloud platform (1M+ deals)
Lead delivery of functional/technical proposal effort for Universal Studios engagement win ($2M+)
Delivered customized demos and POCs for customers and partners for Commerce on Cloud solutions ( B2C/B2B) across a broad range of business use cases
Configured eCommerce scenarios and created detailed B2B demonstration scripts for the North American Technical Solutions Team
Supported Quarterly Mid Atlantic User Group providing new release demos, product roadmap presentations, emerging industry trends and soliciting customer enhancements
Supported Mid-Atlantic team as SME for the Commerce on Cloud platform including capabilities, operations, support and implementation

Confidential

Solutions Architect

Responsibilities:

Led Confidential effort on customer engagement win for IRS to assist in identity and fraud mitigation for individuals on the IRS customer portal ($5M+ multi-year deal)
Supported successful engagement for HHS to significantly reduce fraud ($5B+ per month) for Medicare/Medicaid provider applicants (doctors). The solution provided identity screening/verification by combining data (financial, public, ) with predictive analytics to determine proper applicant eligibility and minimize losses from application fraud
Lead delivery for Investigative solution proposal and won pilot for Confidential as part of their Continuous Monitoring initiative for DoD security clearances. The solution provided advanced analytics and visual analysis capabilities (relationship diagrams) by using various data sources (financial, employment, public records) to uncover patterns and determine connections for individual relationships to aid in investigative and adjudication processes
Delivered joint partner proposals for the VA to assist in the prevention of homelessness and potential suicide of veterans. The solution proposed advanced analytics by using various data sources (financial, employment, social media) to uncover patterns to aid in identification of individuals in need of help

SERVICENOW Solutions Consultant

Confidential

Responsibilities:

Led Confidential effort for largest ITSM customer win for MeadWestvaco in Mid-Atlantic region ($750K+)
Delivered customized demonstrations and POCs for customers and partners for IT Service Management (ITSM) & Confidential (PPM/Agile, Cost Management) solutions across a broad range of business use cases
Delivered Mid- Atlantic Confidential Team mentoring for new consultants
Configured PPM solution scenarios and produced detailed demonstration scripts for the North American Solutions Consulting Team
Supported PPM Product Management as an SME providing customer requirements, emerging industry trends and best practices

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