SUMMARY:

• 7+ years of IT experience in all phases of Software Development Life Cycle (SDLC) which involves requirement gathering, analysis, design, development, implementation & enhancement of projects in Salesforce.
• Certified Salesforce Admin and Developer with 5+ years of Salesforce application development.
• Good experience with salesforce out of the box data model and modeling in salesforce by creating Custom Objects, Formula Fields, Rollup Summary Fields, Field dependencies, creating new relationships using Lookup, Master - Detail and Junction Objects.
• Followed Agile Methodology, created user stories based on the product backlogs items and added to different sprint cycles depending on the severity by utilizing JIRA tool.
• Designed, Implemented Service Cloud with various custom-built Page layouts, Custom tabs, Custom Apps to suit to the needs of the application
• Hands on experience with Inbound and Outbound Integration of salesforce with external systems by developing custom Apex SOAP, RESTful classes for inbound class and written Apex callout for invoking outbound applications.
• Experience in Veeva CRM and Veeva Vault Content Management applications.
• Experience on creating Users, Profiles, Permission Sets and Roles & designing Reports and Dashboards and managing Communities.
• Part of a team, responsible to Migrate existing applications, visual force pages, and users from Salesforce Classic Org to Lightning Experience, to utilize all the features of salesforce.
• Proficient with understanding of CRM business processes like Account, Contact, Opportunity, Lead, Campaign and Case Management.
• Strong salesforce development experience with Apex Classes, Apex triggers, Batch Apex, Schedule Classes.
• Good experience with Steel brick.
• Extensive experience in writing SOQL, SOSL queries, relationship queries in Apex Triggers, Controllers and used Statements and Database methods for performing DML operations.
• Worked extensively in developing, customizing of Visualforce pages with Visualforce components, Custom, Extension controllers and developed dynamic components.
• Good experience in rollout of Saleforce1 for mobile and customized visualforce pages with Aura components.
• Worked on embedding the wave dashboards into Visual Force pages and lightning using lightning components and App Builder.
• Experience working across various SFDC implementations that are covering Sales cloud, Service Cloud and Apttus CPQ (Configure price quote).
• Proficient with Object Oriented Programming and development web-based applications using Java Technologies: HTML, DHTML, CSS, XML, JavaScript, and J2EE.
• Proficient in building business logic using salesforce declarative programming like Validation rules, Formula Fields, Workflow Rules, Approval process and its actions Field update, Email alert, Outbound message and Creating Task.
• Experienced in handling the functionalities related to the Sales Cloud, Service Cloud and Marketing Cloud. Strong experience in implementing salesforce new features like Process Builder and performed actions Creating Records, posting a Chatter post, Email Alert, Invoking an Apex Class.
• Integrated with Omni-Channel marketing to different communication channels that use to communicate with customers.
• Created engaging omni - channel digital experiences across web , mobile , AR/VR, voice, gesture, IoT, and video .
• Performed data analyst roles and used tools: Apex Data Loader, Informatica, Demand Tools, Import Wizard, Workbench and Excel for data analysis, transforming, importing and exporting.
• Deployed salesforce components from Sandbox to other Sandboxes and Production instances using Force.com Migration tools (Ant based), Change Set and Eclipse IDE.
• Extensive experience in building Reports, Dashboards, Analytics Snapshot using Standard and custom Report types for the business users, management for higher visibility.
• Extensive experience in creating Visualforce pages and integrating with external source by developing SOAP, REST, Apex Web Services and Force.com API.
• Expertise with salesforce.com administrative activities: Creating Profiles, Roles, User, Permission Sets, Record Types, Page Layout assignment, Search Layouts, Field-Level Security, Custom Tabs, Validation rules, Formula Fields, Email Services, Workflows, Approval Process, Reports and Dashboards.
• Worked on Salesforce Marketing cloud Connector V5.
• Extensive experience with different methodologies like Agile and Waterfall.
• Interacted with Customers in requirements gathering, brainstorming sessions, preparing, BRD, Technical Solution Design (TSD) for Salesforce.com implementations.
• Good experience in developing salesforce Apps, Components, Controllers and Events.
• Excellent Communication skills, good team player with ability to work as a part of both large and small teams.
• Developed Salesforce Lightning Apps, Components, Controllers, and Events.

TECHNICAL SKILLS:

Salesforce Technologies: Force.com Web Services API, Apex Classes, Apex Trigger, Visual Force, SFDC Eclipse Plug-ins, Force.com IDE for Eclipse, Apex deployment Tools, Force.com Explorer, Data Loader, Salesforce.com customizations like Workflow Rules, Role Hierarchy, Validation Rules, Formulae, Custom objects, Page Layouts, Record Types, Process Builder, Translation Workbench, Lightning, Apttus.

Operating Systems: Windows 98/2000/XP/2003/vista/2007.

Salesforce Tools: Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Excel Connector.

Web Development: XML, HTML, CSS, Visualforce, JavaScript.

Languages: C, C++, Java Script, SQL, Apex

Version Control Tools: VSS, CVS, GIT.

Databases: Oracle 10g/9i, SQL Server 2008/05/2000 , MYSQL.

PROFESSIONAL EXPERIENCE

Confidential, HOUSTON, TX

SR SALESFORCE LIGHTNING DEVELOPER

Responsibilities:

• Worked on various Salesforce.com standard objects like Accounts, Opportunities, Leads, Campaign, Events, Tasks, Contacts, Cases, Reports and Dashboards.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response for automating business logic.
• Agile Development Methodology was followed for the implementation
• Managed Salesforce integration with existing systems and third-party providers.
• Perform detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like Visualforce, Force.com IDE
• Developed Various Reports & Dashboards by using tabular/summary/matrix for Reports and Horizontal/Vertical /Line /Pie /Donut / Funnel/Scatter Charts, Metric, Table and Visualforce Page for Dashboards.
• Extensive experience on Visualforce pages and Page layouts according to the Business requirements
• Developed Lightning apps using Lightning Components and made them compatible with salesforce1 mobile app.
• Developed Visual Force pages to change the entire look and feel, tabs and views of the Salesforce.com UI in accordance with the company requirements.
• Created various Custom Objects, Tabs, validation rules, formula fields.
• Developed custom Business logic using Apex Classes, Visual force pages and Lightning components. Used Visual force components like Page Block, Command Buttons, Action support, Action Function.
• Implemented custom Cascading Style Sheets (CSS) for Visual force pages.
• Worked on the Service channel of work items that are received from organization—for example, cases , chats and leads .
• Customized the Omni - Channel records and console integration with Omni-Channel API objects and console methods .
• Configured the External Routing for Omni-Channel and Integrated third - party routing with Omni-Channel to give the support team more routing options for the tasks
• Constant involvement in exploring apex change apps and using the apps wherever necessary. Used apps like Apttus, target, Cloud Converter, Chatter un-follow rules, Field Trip, Conga Composer, AKARD, DocuSign etc.
• Experience in creating Lightning Components and used Lightning Design System to convert existing Visualforce pages to lightning components.
• Interacted with various Business users for requirements gathering.
• Worked with SOQL, SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.
• Triggered interface events by user interactions, which includes Lightning Component framework and involved in building Lightning Components using the aura framework.
• Used Chatter REST API to integrate mobile apps, intranet sites, and 3rd party Web applications with Salesforce.
• Used SOAP API to implement custom functionality for solving complex business process
• Involved in using Lightning, Process Builder and Workflows. Worked on customization of visual force to have Lightning Experience for desktop and mobile applications.
• Created relationships among objects using Lookup and Master-detail relationships.
• Created various Profiles, Roles, Page Layouts, and Record Types and configured the Permissions based on the Organization hierarchy requirements.
• Managed and deployed Salesforce.com CRM solution to multiple departments within the organization.
• Performed data cleanup and/or Data migration to/from salesforce.com
• Implemented CPQ solution using Apttus CPQ & Contract Management (CLM) for various customers in industries.
• Worked on Apttus Advanced Workflow approvals, Apttus order management, created agreement wizards, validation rules and contract templates.

Environment: Saleforce.com platform, Apex Language, Visualforce Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Lightning design system (LDS), Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential, KANSAS CITY, MO

SALESFORCE DEVELOPER/ADMIN

Responsibilities:

• Performed the roles of Salesforce.com Developer in the organization.
• Interacted with various business user groups for gathering the requirements for Salesforce.com CRM implementation.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Active contributor to Salesforce MVC Communities.
• Updated and repaired outdated SQL database.
• Responsible for JIRA and Salesforce Administration.
• Worked in creating relationship models in Salesforce based on Current Siebel data model used.
• Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards.
• Cloudcraze development and Salesforce backend development + APEX & Visualforce
• Worked with Angular-Js during the time of development environment.
• Worked towards explaining the capabilities of Veeva IMS to the business in layman's terms while also being able to be "hands-on"
• Implemented CPQ solution using Apttus CPQ & Contract Management (CLM) for various customers in industries.
• Integrated with Salesforce by using Marketing cloud connector (V5).
• Developed Lightening Components, Lightening apps using Lightening Design System (LDS) to provide more interactive interfaces to end users on Marketing Cloud.
• Development of SFDC B-2-B solutions using Cloud craze, Marketing Cloud & Service Cloud Infrastructure.
• Worked on the omni-channel Financial services and configured customer data from all sales channels to provide superior customer service while engaging customers at every touch point.
• Implemented Live Agent feature to provide customer assistance, utilized Omni-Channel to divert the customer enquiries to respective users, queues depending on the types of enquiry/request.
• Worked within the Lightning Service Console for the organization through Omni - Channel .
• Worked on Apttus Advanced Workflow approvals, Apttus order management, created agreement wizards, validation rules and contract templates.
• Maintaining the Salesforce Applications and Veeva Instances for various operations.
• Have built custom user interfaces using Lightning components and also used Lightning Components to create stand-alone applications that are hosted on Salesforce.
• Used Siebel data mapper to map external IO to Internal IO for web service calls.
• Perform detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like Visualforce, Force.com IDE.
• Maintained user roles, security, profiles, and workflow rules wherever necessary.
• Involved in Developing Lightening pages using Aura, implemented lightening Controllers, Components using Lightening Design system (LDS) for Lightening Community builder.
• Developed a Human Resources Service Cloud and customer community.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Expertise working on Visual force pages, HTML, CSS, JavaScript and JQuery.
• Worked on the different requirements from user on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Interacted with the Salesforce.com premium tech support team on a regular basis.
• Built a custom app with Lightning experience for sales to monitor their performance close details.
• Used Angular JS as the development framework to build a web-page
• Build a salesforce1 lightning app for different business groups in the organization and used sales force lightning designed systems style.
• Experience with Apttus CPQ for subscription, billing, invoicing and can take control of sales process from Quote to Cash. Implemented in Pricing Configuration and Product Configuration into Apttus CPQ using Salesforce Principles.
• Responsible for setting up new instances of JIRA, data import, customization, and backup
• Developed various Custom Objects, Tabs, Components and Visualforce Pages.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Designed and developed user interfaces using JSP, HTML and CSS.
• Working experiences on Salesforce.com intranet sites and Salesforce external sharing.

Environment: Saleforce.com platform, Apex Language, MuleSoft, Cloudcraze, Siebel, Apttus CPQ, Visual force Pages, JIRA, SQL, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Lightening design system (LDS), Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential, AUSTIN, TX

SALESFORCE DEVELOPER

Responsibilities:

• As a SFDC developer interacted with various business areas to gather requirements and develop data model to suit complex business needs.
• Worked closely with project managers, architects, team leads and stakeholders to gather project requirements, to get approvals for completed work, and to know future vision of the project.
• Involved in Service cloud and Sales cloud for Implementation/Customization.
• Developed APEX triggers, classes, Test methods & Visual Force pages to implement the custom functionality.
• Customized standard salesforce objects like products, price books, case management and solutions.
• Administered Salesforce.com SFA setup, which involved modifying roles and profiles, creating/modifying dashboards/reports and managing users.
• Created Use case scenarios, custom work flow and Business logic.
• Performed new release evaluation with Business owner & managed new functionality roll outs.
• Worked with customers and the Apttus Product Management team to define client specific pricing solutions. Integrating external applications with Salesforce using REST API's.
• Worked extensively on managing Products, Categories, Product Attributes, and defining Product Visibility for Apttus CPQ package.
• Developed a custom application for data validation and check for data discrepancies.
• Configured security and organizational hierarchy for sales for Salesforce implementation.
• Developed solutions on the Force.com platform, strong understanding of Apttus Contract Lifecycle Management (CLM) and Apttus Configure Price Quote (CPQ).
• Integrated Salesforce CRM and the legacy system using Cast Iron Integration Systems.
• Worked extensively Apttus CPQ and CLM, pricing configurations and customizations.
• Providing business assistance in identifying, evaluating and developing systems and procedure, as a recognized expert in configure, price and quote (CPQ) processes and methodologies. Implemented visual force pages with custom controller, standard controller, controller extension and standard set controller.
• Worked on Service Cloud & Marketing Cloud communities for sharing business process.
• Developed a system through Omnichannel that would improve the overall customer experience to integrate information across channels in the way to improve the customer experience in customer settings.
• Part of the Omni - Channel Technology team responsible for enterprise order management , fulfillment and return management systems .
• Built new micro services platform on the Cloud to create highly scalable enterprise services for our customers and enterprise.
• The first functions tapped with each prospective assignment to inform and develop strategy to integrate with our brand experience and creative teams and offered true omni - channel marketing to our customers .
• Considered all forms of media and the data used to guide placement, assess performance and optimize campaigns.
• Maintained users with Service Cloud to communicate with customers and partners.
• Evaluated Salesforce.com support module for call-center and help desk application.
• Created many Lightning Components and server-side controllers to meet the business requirements. Experienced in migrating the standard and custom objects in standard experience to lightning experience.
• Responsible for migrating code from one sandbox to another sandbox using Force.com IDE tool and Change Set
• Configured Data Loader and uploaded data in CSV files into Salesforce, checking for the correctness of the data.
• Worked on MS SQL Server for CRUD operations on database
• Performed code review of the application to make sure the source code confirms to industrial coding standards and followed good programming practices.
• Used the Sandbox for Development and Testing and Migrated the code to the deployment instance after testing.

Environment: Salesforce.com platform, Workflow & Approvals, Reports, Dashboards, Custom Objects, SOQL, SOSL, Custom Tabs, Change Sets, Security Controls, Apttus CPQ, Apttus CLM, Service Cloud, Lightning, Apex Data Loader

Confidential, PHILADELPHIA, PA

SALESFORCE DEVELOPER/ADMIN

Responsibilities:

• Created relationships among objects using Lookup and Master-detail relationships.
• Worked on various Salesforce.com Standard objects like Accounts, Opportunities, Leads, Campaign, Events, Tasks, Contacts, Cases, Reports and Dashboards.
• Created various Profiles, Roles, Page Layouts, and Record Types and configured the Permissions based on the Organization hierarchy requirements.
• Implemented Data Loader through the Command Line Interface to extract the data from database
• Created workflow rules and defined related tasks, Email alerts, and field updates.
• Created and maintained the documentation for Design, Migration, Integration and Training.
• Involved in deploying applications from Sandbox to Production.
• Developed Custom Reports and Dashboards as per given requirements.
• Created Custom Formula fields and Validation rules.
• Imported/Exported data from various resources/Org like spreadsheets, emails, and databases with tools: Data Loader, Data Import Wizard, DML Statements, Data class method and Batch Apex.
• Created Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards.
• Performed Gap Analysis using AS - IS process flow document and TO-BE process flow document with respect to gathered details to understand what needs to be achieved and developed User Stories.
• Developed an application extensively for Case Management utilizing salesforce out-of-the-box functionality with the combination of Force.com platform components such as Apex Classes, Triggers, and Visualforce Pages.
• Created/Developed Apex triggers to check/verify/identify errors, record updates and alert users / administrators /developers to perform corrections/changes for effective results.
• Involved in Service cloud, Sales cloud & Marketing Cloud for Implementation/Customization.
• Implemented Quote-to-Cash solution using APTTUS CPQ, Involved in CPQ (Configure, Price& Quote) design and mapped to the Salesforce custom objects and involved in Apttus Advanced Workflow Approvals.
• Implemented Live Agent customer service and customized chat windows, buttons, and pages.
• Developed new custom functionalities in Global Customer Connect application (SFDC Service Cloud) and integrated the same with Salesforce Cloud.
• For Code Repository, Version Control utilized Bit Bucket, JIRA and Collaborated with the team through, Outlook, Slack and GoToMeeting.
• Project planning and coordination with offshore team for various project deliveries.

Environment: Force.com IDE, Apex Classes, Apex Triggers, Visualforce pages, Validation Rules, Formula Fields, Data Loader, Reports and Dashboards, Workflow & Approvals, Web Services.

Confidential

JAVA DEVELOPER

Responsibilities:

• Played an active role in the team by interacting with welfare business analyst/program specialists and converted business requirements into system requirements.
• Developed analysis level documentation such as Use Case, Business Domain Model, Activity & Sequence and Class Diagrams.
• Conducted Design reviews and Technical reviews with other project statehood Implemented Services using Core Java.
• Developed and deployed UI layer logics of sites using JSP.
• Struts (MVC) is used for implementation of business model logic.
• Worked with Struts MVC objects like Action Servlets, Controllers, and Validators, Web Application Context, Handler Mapping, Message Resource Bundles and JNDI for look-up for J2EE components.
• Developed dynamic JSP pages with Struts.
• Used built-in/custom Interceptors and Validators of Struts.
• Developed the XML data object to generate the PDF documents and other reports.
• Used Hibernate, DAO, and JDBC for data retrieval and medications from database.
• Developed JUnit Test cases for Unit Test cases and as well as System and User test scenarios
• Involved in Unit Testing, User Acceptance Testing and Bug Fixing.
• Worked on AngularJS controllers, views, and services for new website features.
• Created DHTML pages, used JavaScript for client-side validations and AJAX, AngularJS
• Developed user interface using HTML, CSS, Java Script, Ajax and JQuery.
• Implemented mid-tier business services to integrate UI requests to DAO layer commands.

Environment: HTML 4.x, CSS2.x, JavaScript, JQUERY, AJAX, JSON, XML, Eclipse, Sub Version. MS Office, MS Project, JIRA, Agile, Sprint Cycles, Product Backlogs, EPICS, User Stories, Gap Analysis, AS-IS Process, BRD, Backlog Grooming, SQL.