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Salesforce Developer/admin Resume

Birmingham, AL

SUMMARY:

  • Around 8 years of extensive experience in design, development and implementation of variety of software applications that include web based intranet and client/server applications which includes experience with Salesforce.com CRM and on Java/J2EE technologies.
  • Experience in the complete life cycle of project development (SDLC) including System Analysis, Design, Development, Testing and Deployment.
  • Worked closely with Business Users to enable business process using SFDC.
  • Worked with various CRM applications like Salesforce.com, Sales cloud, Service cloud, and Community Cloud.
  • Experience in working with Salesforce developer toolkit (Apex, Visual force, force.com IDE, SOQL and Web Services/ Metadata API).
  • Experience in creating custom objects, fields, apps, profiles, Roles, Relationships, Tabs, Reports and Dashboards, Record Types, DML operations, Triggers, and Data loader.
  • Designed Junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
  • Implemented security and sharing rules at object, field, and record level for different users at different levels of organization.
  • Hands on Experience on Salesforce developer toolkit (force.com IDE), Triggers, and Visual force Pages.
  • Involved in Data modelling, Data management and writing complex SOQL and SOSL queries statements within custom controllers, extensions and triggers.
  • Good understanding of Salesforce.com Governor Limits with an ability to optimize code to respect those limits.
  • Proficient in Data Migration from Traditional Apps to Salesforce Using Data Loader Utility.
  • Deployment through Change Sets and ANT Tool.
  • Used Jenkins for deployment and continuous integration.
  • Worked with Source Tree to commit the code changes to GitHub.
  • Experience in using different tools like GitHub and Worked incidents and tasks through Service Now ticketing system.
  • Deployment/Packaging effectively using Metadata API, Change Set and JENKINS and limited knowledge on Using ANT Scripts to deploy.
  • Experience in HTML, JavaScript, CSS, JQuery and Knowledge on Angular.Js.
  • Having hands on experience in Lightning interface, Aura Framework.
  • Good hands on practice with the new Lightning System Design which helps to quickly and easily create modern enterprise apps using Lightning App Builder and Lightning Components Performed.
  • Hands on Experience on Salesforce Lightning for Customizing Reports and Dashboards for business use.
  • Experience in modifying visual force pages to be supported in Lightning Experience and good understanding of lightning mode and its features.
  • Good Knowledge on CTI integrations and trailhead knowledge on Wave analytics .
  • Service Cloud Implementations: Case Management with Agent Console and CTI integration for Global Call Centers, Customer Portal, Chat, Survey, and Entitlements and so on.
  • Flexible in data migrations, integrating Salesforce using Web Services and other Configuration tools
  • Effectively handled Meta Data Migrations in Salesforce using Sandboxes Worked with Restful web services along with SOAP and WSDL for third party Integrations
  • Worked with Auditing tools, Data Management tools, Data loader, reports & dashboards
  • Hands on experience in using the sandbox for testing and migrated the code to the deployment instance after testing.
  • Strong experience working in Agile, Scrum and Waterfall methodologies.
  • Developed Test Classes and Test Methods to ensure maximum Code Coverage (greater than 75%) in production instance.
  • Having good analytical skills and ability to handle multiple tasks and work independently as well as in a team.
  • Experience in organizing meeting with on shore and off shore teams, tussle in deadline drive environments.
  • Extraordinary inter - personal skills and magnificent presentation skills.

TECHNICAL SKILLS:

Salesforce.com: Apex, Visual force, SOQL, SOSL, Apex Triggers, Apex Controllers, Bulk triggers, Salesforce.com, Workflows and Approvals, AppExchange, Email Templates, DocuSign, Wave Analytics, Formulas, Validation Rules, app exchange, Eclipse, Apex Data Loader, SVN, Jenkins, Force.com IDE, web services

Web Technologies: JavaScript, PHP, Angular JS, XML, HTML, XHTML, XSL, CSS, AJAX, ASP

Force.com tools: Apex Data Loader, ETL, Data Extraction, Force.com Apex Explorer, Apttus, Force.com Migration Toll and Eclipse IDE PLUG-IN, FORCE.COM Explorer, GIT, Jenkins

Management tools: Outbound Messages, Workflow & Approvals, Field updates, Reports, Custom Objects, Custom Settings, Custom Labels and Tabs, Account Management, Contact Management, Email Services, Security Controls, AppExchange Package & Custom Application and Sandbox Data Loading, MS Visio, HP ALM, QC, JIRA

Windows Family, MS: DOS, UNIX, SOLARIS

Relational DB: SQL, SOQL, SOSL

PROFESSIONAL EXPERIENCE:

Confidential - Birmingham, AL

Salesforce Developer/Admin

Responsibilities:

  • Created several tables (Objects) and established relationship between them (Lookup and Master-Detail Relationships).
  • Worked on Customer Portal and Salesforce Sites to develop a public facing portal to be used by several thousands of users.
  • Configured customer portal to meet the business requirements
  • SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Record Types, Reports, Analytic Snapshots, Dashboards, Tasks and Events
  • Created Custom Profiles and Permission Sets to manage security and data access.
  • Created several Validation rules and Workflow rules to meet the business requirements.
  • Created several Visualforce Pages to customize the portal. JavaScript and HTML was also used in building the visual force pages.
  • Written Several Apex classes, triggers and batch classes to write the business logic.
  • Scheduled Apex Jobs.
  • Created the Custom fields for sales force CRM content management
  • Created Custom Components which will be used in the visual force pages.
  • Worked with several record types and page layouts.
  • Used Workbench, Data loader and data import wizard to import the data.
  • Used both eclipse and change sets to deploy the code to different sandboxes (QA, UAT etc.).
  • Used SOQL to retrieve the appropriate data.
  • Extensive work experience using Force.com Web services API for implementing web services in the application
  • Encrypted sensitive data with Encryption Fields feature
  • For access to data from different users.
  • Written Code such that governor limits are not hit.
  • Implementing CRM with other technologies stacks such as Java, Microsoft, Oracle or SAP
  • Written test classes for code coverage.
  • Worked on reports and dashboards
  • Maintained coding standards and achieved positive results from the Force.com Security Scanner.

Environment: Saleforce.com CRM, Apex Classes, Visual Force Pages, Custom Objects, Tabs, Email Services, Workflow & Approvals, Reports, Security Controls, Sharing rules, Force.com IDE, Customer Portal, Force.Com Sites

Confidential - Palo Alto, CA

Sr. Salesforce Lightning Developer

Responsibilities:

  • Involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement engineering, architecture design, and UI development using java script, HTML, enhancements and testing.
  • Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
  • Developed various Visual force Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.
  • Created Custom Objects and fields for transactional and contractual information.
  • Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
  • Created workflow rules and defined related tasks, email alerts, and field updates.
  • Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
  • Creating custom pages and giving access to customer community.
  • Experience in working SFDC Service Cloud implementation experience - Service Console, Live Agent and Communities.
  • Worked on customizing and development of Communities.
  • Implemented customer community and creating users, giving access of custom pages in customer community.
  • Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
  • Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
  • Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
  • Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization.
  • Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
  • Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
  • Experience in using Front End UI technologies such as HTML5, CSS3, AJAX, XHTML, JavaScript including popular JS frameworks such JQuery and JQuery UI.
  • Developed the UI for the client interactions to fill the required forms using HTML5, CSS, and JQuery.
  • Created Angular JS controllers, directives, models for different modules of the application.
  • Designed the front-end applications, user interactive (UI) web pages with dynamic and browser
  • Used field level security along with page layouts to manage access to certain fields.
  • Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
  • Also pulled policies from CMP DWH (Oracle) for the partners that have been loaded into SFDC using Power center.
  • Used Data loader to load the records on to the force.com platform.
  • Implemented Salesforce Development Cycle covering Sales Cloud, Service Cloud, Call Center, Chatter & App-exchange applications.
  • Made new feature enhancements on Service cloud console view and developed some Visual force components.
  • Created UI Pages using lightning app builder
  • Created reusable UI components with lightning component framework.
  • Experience in building reusable UI components with lightning component framework.
  • Hands on experience in using the Aura framework and Salesforce lightning Design System (SLDS)
  • Worked in developing various lightning components, events and applications
  • Performed the role of SFDC developer, lightning developer and interacted with various business user groups for gathering the requirements for salesforce.com, Lightning and CRM implementation.
  • Develop portal solution using Lightning Components.
  • Involved in Data Migration from Traditional Apps to Salesforce Using Data Loader Utility.
  • Performed Data Migration from home grown legacy system to Salesforce CRM.
  • Experienced in Unit Testing, for the customizations and developments done during the project.
  • Extracted the data from Salesforce.com application into the external databases for generating large data reports using the Informatica on Demand.
  • Implemented data migration using Informatica on demand and data loading using Data loader, import wizard.
  • Involved in the Data Transformation and Data Cleansing activities while transferring the data to the external system using Informatics on Demand.
  • Used the sandbox for testing and migrated the code to the deployment instance after testing.
  • Involved with Salesforce.com Premier Support and handled the support cases with the help Salesforce.com support.

Environment: Salesforce Lightning, Lightning Components, Sales Cloud, Apex, Angular JS, Workflow & Approvals, Reports, Custom Objects, WSDL, Custom Tabs, Eclipse/Force.com IDE, lightning App builder, services cloud.

Confidential - Lexington, KY

Sr. Salesforce Developer/Administrator

Responsibilities:

  • Collected requirements from the Salesforce users and responsible for project development and deployment.
  • Experience in analyzing business requirements, implementing them to Salesforce Custom objects, Junction objects, master-detail relationships and lookup relationships and also worked on customizing the standard objects and page layouts .
  • Provide CRM solutions by creating Customer and Partner portals using Salesforce.com.
  • Created visual wizards which reduces time consumption and make front desk employees more comfortable while gathering customer information.
  • Hands on Experience on third party integration of CTI adopters like Ring Central and in contact.
  • Experience with Anonymous Blocks by compiling them with web services API and system log console .
  • Analyzed the difference between Classic and Lightning and offered appropriate solutions for various scenarios
  • Hands on experience in converting existing visual force pages to Lightening user interface look and feel to access it with the Lightning Component Framework .
  • Gained basic knowledge on Lightning App Builder to develop apps visually, without code using Custom-Built Lightning Components.
  • Developed component using Lightning Aura Framework which also included client - side Angular JS.
  • Build Lightning Component Tab for Salesforce1 Navigation and Custom Applications in Lightning Experience.
  • Created Workflow rules to automate the email alerts, tasks, field updates and worked with validation rules to have out of box functionality achieved.
  • Developed Reports and Dashboards according of the business requirements and customized the existing reports as per the change requests.
  • Fulfilled Functional requirements by developing various interfaces apex classes, controller classes and apex triggers .
  • Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
  • Handled Salesforce Business flows which includes Lead, Case Managemen t and also worked with Web-to - Case and Email-to-Case to generate cases for Case objects.
  • Used Service console for case management an even enabled knowledge object in the organization.
  • Expertise knowledge in Salesforce Customization, Data Validation, Sales, Marketing, Customer Service and Support Development and Administration.
  • Effectively worked to integrate Salesforce with out-of-the-box applications available on App Exchange and also integrated with the custom languages such as Java, SAP through the Salesforce SOAP and REST API.
  • Experience in Unit testing, for the customizations and developments done during the project.
  • Used the sandbox for testing and migrated the code to the deployment instance after testing.
  • Involved in day-to- day SCRUM meetings to review and update them with the project Updates to have a thorough flow of the functionality of the project .
  • Communicated effectively and make sure that the business problem is solved.

Environment: Force.com declarative, Apex, Visual force, Workflow & Approvals, Reports, Custom objects, Security controls, data management Wizard, Lightning, AppExchange, Sales cloud and service cloud implementation, Web Services (SOAP, REST), Sandbox, Deployment.

Confidential - San Jose, CA

Salesforce Developer/Administrator

Responsibilities:

  • Involved in Salesforce.com Application Setup activities and customization to match the functional needs of the organization.
  • Developed a job portal using Site Concept in Salesforce by creating Visual force pages and Apex Classes allowing the jobseekers to register themselves and apply for the jobs.
  • Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
  • Worked with various salesforce.com objects like Accounts, Contacts, Leads, Reports, Opportunities, and Dashboards.
  • Written Apex Classes, Controller, Extension Controllers and Apex Triggers in the application for various Business/functional requirements.
  • Extensively implemented Visual Flows for automatic sales and service process in Sales, and Service Cloud.
  • Developed various Custom Objects, Tabs, Components and Visual Force Pages and Controllers.
  • Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
  • Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
  • Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
  • Developed and deployed workflows and approval processes for opportunities and products/assets management.
  • Scheduled Apex Batch jobs for processing large records.
  • Created and used Email templates in HTML and Visual Force.
  • Performed the roles of Salesforce.com Analyst/ Developer and Administrator in the organization.
  • Worked in Data Migration from Traditional Applications to Sales Force Using Data Loader Utility.
  • Used the sandbox for testing and migrated the code to the deployment instance after testing.
  • Interacted with the Salesforce.com premium tech support team on a regular basis.

Environment: SFDC platform, Apex Data Loader tool, Reports, Dashboards, Permission sets, Profiles, Sandbox, Formula fields, Testing, Visual Force development, Email Services.

Confidential

Salesforce Administrator/Developer

Responsibilities:

  • Worked with the user group for gathering requirements throughout the planning and implementation.
  • Involved in all phases of project like gathering and analysing the information, documenting the functional and non-functional requirements.
  • Worked on various sales force objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
  • Developed various custom objects, Tabs, components, visual force pages and controllers.
  • Developed various Apex classes, Controller classes and apex triggers for various functional needs in the application.
  • Created and used email templates in HTML and visual force.
  • Developed various validation rules using formula editor and JavaScript to validate the data.
  • Developed and configured various custom reports and report folders for different user profiles.
  • Developed and deployed Workflows and approval process wherever necessary.
  • Developed time dependent workflows as per the requirement.
  • Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
  • Created profiles and implemented object level, field level and record level security.
  • Integrated web services by generating the necessary stubs from the WSDL files for extracting the data from the home-grown applications by using the home grown web services.
  • Used the sandbox for testing and migrated the code to the deployment instance after testing.

Environment: Salesforce.com platform, Apex Language, Visual Force Pages, Components and Controllers, Data Loader, Workflow and Approvals, Reports, Custom Objects, Tabs, Email Services, Security Controls, HTML, JavaScript, Eclipse IDE Plug-in.

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