TECHNICAL SKILLS:

Operating Systems: macOS Server, Windows Server, Ubuntu, Red Hat Enterprise Linux, CentOS, Fedora

Virtualization: VMware vSphere, ESXi, Fusion, Workstation, Parallels, Citrix Xenapp

Network Protocols: X.509, SSL VPN, 802.1X, HTTPS, iSCSI, SFTP, TCP/IP, DNS, SSH, SAN

WiFi & Networking: Aruba, Cisco, Meraki, Dell, SonicWall, D - Link, HP, Q-Logic, Netgear, Synology, QNAP

Programming: Python, PHP, Bash, Unix command line shell, Swift, AppleScript, PowerShell

D Confidential bases: MySQL, SQLite, Microsoft SQL Server, PostgreSQL, Oracle, OpenBase, FileMaker

Mail Servers: Kerio Connect, Google G Suite, Microsoft Office 365, Microsoft Exchange

Backups: CrashPlan Pro, Backblaze, Time Machine, Archiware P5, Retrospect

Lifecycle Management: Jamf Pro, Jamf Casper Suite, MaaS360, Munki, LANrev, Absolute Manage

Active Directory Integration: Jamf Connect, NoMAD, Confidential Enterprise Connect, Thursby ADmitMac, Centrify

Imaging: Mac Deploy Stick, Imagr, Confidential Confidential, DeployStudio, Jamf Imaging, NetBoot, PXE, AutoDMG

EMPLOYMENT HISTORY:

Confidential

Solutions Architect, Alexandria, VA

Responsibilities:

• Confidential consulting for government, enterprise and small business clients

Confidential

Systems Engineer, Reston, VA

Responsibilities:

• Collaborate with Directors and C-Level management on enterprise architecture, projects and budget
• Manage multiple onsite Windows Servers running Jamf Software Server (JSS) and MySQL
• Design and engineer Jamf Pro (Casper Suite) policies and configuration profiles for macOS and iOS
• Gather enterprise environment requirements and create test plans
• Implement Confidential Business Manger and Confidential Device Enrollment Program ( Confidential ) for macOS and iOS
• Implement Volume Purchase Program (VPP) for applications only available in the Confidential App Store
• Design software application packaging workflow and installation process
• Design software patching lifecycle and deployment process
• Design production roll out strategy
• Design imaging process using Mac Deploy Stick, Imagr and custom scripting
• Analyze, tune and troubleshoot macOS deployment configuration to achieve optimum performance
• Manage software licenses, software maintenance, annual budgeting and reporting for macOS and iOS
• Provide and guidance for Level I and Level II tech support team
• Share research, knowledge and best practices using Confluence and ServiceNow
• Maintain documentation of run books, procedures and policies
• Track engineering projects and tasks using Jira
• Provide root cause analysis for issues on macOS and iOS
• Script using Swift, Bash, Python and AppleScript
• Implement proxy server client using Zscaler
• Implement SSL VPN using Citrix NetScaler and Duo for multi factor authentication (MFA)
• Implement macOS login using Active Directory, Enterprise Connect, Jamf Connect, NoMAD and Duo
• Implement anti-virus, malware, firewall and host intrusion prevention using McAfee ePO
• Implement Carbon Black, Tanium and ForeScout endpoint security software
• Implement communication suite using Cisco Jabber, Jabber Voice and WebEx Meeting Center
• Implement Citrix Virtual Apps and Desktops using XenApp, XenDesktop, Workspace and Receiver
• Implemented 802.1X profiles on wired ethernet and wireless networks using Cisco Aironet WAP’s
• Rollout Microsoft Office 365 with Microsoft InTune integration
• Rollout upgrades from macOS 10.12 Sierra to macOS 10.14 Mojave
• Track end user tickets with ServiceNow ITSM

Confidential

Systems Engineer, Arlington, VA

Responsibilities:

• Managed Jamf Pro, Jamf Software Server (JSS) and MySQL on Windows Server
• Created configuration profiles and policies to implement Confidential settings on macOS computers
• Created customized packages using Jamf Composer, Packages and pkgbuild
• Configured 802.1X network authentication using Jamf Pro and Aruba ClearPass Policy Manager
• Integrated Single Sign-On using Microsoft Azure with Jamf Pro
• Migrating imaging workflow to Confidential ’s Device Enrollment Program ( Confidential )
• Managed FileVault full disk encryption with Jamf Pro

Confidential

Solutions Architect, Crystal City, VA

Responsibilities:

• Migrated Jamf Software Servers (JSS) running on macOS Server to Red Hat Enterprise Linux
• Implemented macOS PIV smartcard solution using Thursby ADmitMac PKI
• Configured X.509 s and integrated into Identity and Access Management solutions
• Managed FileVault full disk encryption with Jamf Pro and McAfee ePO
• Administered Jamf Pro policies to implement Confidential settings on macOS computers
• Configured Confidential NetInstall, Jamf NetSUS, and BSDPy for network image deployment
• Automated creation of macOS deployment images with AutoDMG and Jamf Imaging
• Configured McAfee Endpoint Protection and ePO Agent to manage anti-virus and firewall
• Created virtual machines running macOS and Red Hat Enterprise Linux for various testing scenarios
• Created customized packages using Jamf Composer, Packages and pkgbuild
• Used Atlassian JIRA Portfolio and JIRA Agile to plan, prioritize, and execute tasks from projects
• Used JAMA requirements management software to document test plans

Confidential

Senior Installation Specialist, Crystal City, VA

Responsibilities:

• Implemented PIV smartcard solution using Centrify DirectControl Smartcard Edition
• Configured macOS Server with DeployStudio to utilize NetBoot for network imaging
• Automated creation of macOS deployment images with AutoDMG and DeployStudio
• Integrated FileVault full disk encryption with Jamf Software Server (JSS)
• Created virtual machines running macOS and Windows Server for various testing scenarios
• Managed iPhone and iPads running iOS using MaaS360 Mobile Device Management (MDM)
• Met security guidelines and validated Confidential and Confidential security configuration settings
• Created customized packages using Jamf Composer, Packages and pkgbuild
• Used ServiceNow to manage tickets and provide Tier 3 ticket resolution
• Created project documentation

Confidential

Senior Systems Engineer, Washington, DC

Responsibilities:

• Configured macOS with DeployStudio to utilize NetBoot for network image deployment
• Automated creation of macOS deployment images with InstaDMG and DeployStudio
• Configured Active Directory to manage GPOs and authentication for integration with macOS and Linux
• Configured macOS Server with Profile Manager to customize ps and configuration profiles
• Configured McAfee Endpoint Security and ePO to manage anti-virus, application protection and firewall
• Integrated FileVault full disk encryption with WinMagic SecureDoc Enterprise Server
• Deployed WinMagic SecureDoc full disk encryption on Macs laptops
• Integrated Quest Management Xtensions into Microsoft SCCM for inventory and software patching
• Created customized packages using Jamf Composer, Iceberg and pkgbuild
• Met security guidelines and validated Confidential security configuration baseline settings
• Used Remedy to manage tickets and provide Tier 3 ticket resolution
• Created Standard Operating Procedures documentation

Confidential

Technical Account Manager, Reston, VA

Responsibilities:

• Closed Technical sales and led meetings with clients to present IT solutions
• Developed project plans based on client budget and led IT team through completion of projects
• Integrated Macs into Active Directory using DAVE, ADmitMac, Centrify, and Open Directory
• Responsible for system administration of VMware ESXi, macOS Server, Windows Servers and SAN
• Resolved technical issues involving network, hardware, software, and operating systems

Confidential

Systems Engineer, Washington, DC

Responsibilities:

• Installed and configured Windows and macOS laptops and desktops
• Installed and configured HP servers running Windows Server

Confidential

IT Manager, Washington, DC

Responsibilities:

• Supported mixed Mac and Windows environment, servers and backup system
• Upgraded Macs to the latest macOS version using Absolute Manage

Confidential

Server Engineer, Alexandria, VA

Responsibilities:

• Responsible for system administration of macOS Server, Windows Server and SAN
• Resolved technical issues involving network, hardware, software, and operating systems
• Resolved issues with servers, networks, routers, VPN remote access, backups, printers, and scanners

Confidential

Computer Field Technician, Morristown, NJ

Responsibilities:

• Responsible for system administration of Windows Servers and macOS Servers
• Resolved technical issues involving network, hardware, software and operating systems
• Troubleshoot servers, networks, routers, firewalls, backup systems, printers, and scanners

Confidential

System Administrator, Carlstadt, NJ

Responsibilities:

• Responsible for system administration of Confidential Xserve, Windows Servers, and SGI Origin Unix Servers
• Configured Apache, designed company website and intranet using Adobe GoLive and PHP
• Managed MySQL and FileMaker d Confidential bases.
• Created scripts using AppleScript and shell
• Managed onsite email server running Confidential Mail Server
• Customized web interfaces for clients using Xinet WebNative Venture digital asset management