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Sr. Salesforce Developer Resume

Owings Mills, MD

SUMMARY:

  • Almost 11+years of professional salesforce CRM experience as an Administrator, Consultant, business analyst
  • Experienced in working with clients to map out their existing Business Processes and providing system - based solutions that increase efficiency and reduce operating costs.
  • Experience in Scoping Phase, Gap Analysis, Testing and Implementation Phase.
  • Extensive experience in SFDC implementation and customization, and an In-depth understanding of SFDC CRM business processes.
  • Strong experience conducting Scrum and work in Agile methodologies.
  • Proficient with Sales Cloud, Service Cloud, Call Center, Force.com, Community Cloud,Chatter collaboration and App-exchange on Salesforce.
  • Designed junction objects for relationships (lookup and Master-detail) and implemented various advanced fields like Pick lists, Custom Formula Fields, Field Dependencies, Work Flows rules, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
  • Experience in data migration using Salesforce Data Loader and import wizard.
  • Experience in third party survey tools such as Qualtircs.
  • Experience in third party document generator and document authorization tools such as DrawLoop and DocuSign.
  • Have exposure in Customer Portal and Partner Portal.
  • Have good experience in Trigger, Test Methods, and writing SOQL and SOSL queries.
  • Worked on Migration tools for code migration using Force.com IDE, Eclipse, workbench, change set, packages from sandbox to production.
  • Part of Center of Excellence team to monitor quality of code and to maintain sandboxes and production.
  • Experience in SSO and SAML Configurations.
  • Proficient in business CRM processes like Forecasting, Campaign Management, Lead management, pipeline Management, Account Management and Case management.
  • Strong knowledge of SDLC process and experience working in teams implementing Agile Scrum Methodologies.
  • Functional knowledge of Investment Banking, Portfolio management, insurance industry
  • Understand, analyze and design business process and workflows with the objective of providing recommendations for the best use of technology for improvement.
  • Strong Requirement gathering experience using JAD sessions & conduct user interview for user story preparation with functional document like Use cases and flow diagrams.
  • Developed process enhancements through automations including Workflow, Approval Processes, and Escalation Rules.
  • Excellent communication and inter-personal skills, accustomed to working in both large and small team environments.
  • Expert in generating and analyzing custom reports and dashboard for management and various business unit personnel to provide detail information on key performance indicators.

TECHNICAL SKILLS:

SFDC Technology: Apex Custom Controllers and Extensions, JavaScript, Apex Triggers, VisualForce Pages, Force.com IDE (Eclipse), Agile Scrum, Migrations, SOQL, SOSL, Data Loader, Java, MS Windows 98/2000/XP/Vista, Drawloop, Docusign, Qualtrics, Auto Rabit, Workbench, ANT

PROFESSIONAL EXPERIENCE:

Confidential, Owings Mills MD

Sr. Salesforce Developer

Responsibilities:

  • Interacted with various business team members to gather the requirements and documented the requirements.
  • Participated in Requirement Gathering Sessions.
  • In charge of conducting the UAT with the Business users, and gathering feedback and providing the same to the Development team.
  • Reviewing the test cases provided by the QA team, and providing feedback.
  • Analyzed the Scope of the Requirements, and managed requirements to avoid Scope Creep.
  • Experience in handling multiple projects simultaneously and hands experience with project management tools like VersionOne, JIRA, CA Agile (Rally).
  • Part of COE team (Center of Excellence) to monitor sandboxes and maintain quality.
  • Customized tab worked with various standard objects including Accounts, Contacts, Leads, Campaigns and Cases.
  • Handson experience in salesforce classic to lightning
  • Created user Roles and Profiles and sharing settings.
  • Used field level security along with page layouts to manage access to certain fields.
  • Designed and deployed Custom tabs, Validation rules, and Auto-Response Rules for automating business logic.
  • Created workflow rules and defined related tasks, email alerts, and field updates.
  • Downloaded and installed AppExchange packages like Google Ad words for campaigns and UPS for shipping.
  • Developed a web-to-lead functionality to vertrue.com site which directs leads to Salesforce CRM.
  • Created various Reports and Report folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the needs of the organization.
  • Hands on experience in DupeBlocker on Contacts,Account object to stops to create duplicate records.
  • Created custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized people.
  • Hands on experience in configuration of community cloud and integrate Cases Object.
  • Maintenance of Salesforce sandboxes with pre-and post-activities and refresh sandboxes.
  • Worked on Agile and Scrum Methodology for Salesforce custom app implementation.
  • Created new custom objects, assigned fields, designed page layouts, custom tabs, components, custom reports
  • Experience in configuring third party tools for document generation and document authorization such as Drawloop, Docusign.
  • Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
  • Develop Visual Force Pages, Visual Force Custom Controllers Components, Advanced Search Functionality, Custom Objects, Analytic Snapshots, Tabs, Tags and Components.
  • Experience in survey app exchange products such as qualtrics to send surveys to external users and capture responses back in salesforce
  • Part of Center of excellence team to take the code backups, to verify the quality of code by running automated test classes to verify coverage
  • Experience in workbench, changesets, IDE eclipse and packages for deployments within sandboxes and production.
  • Monitor the sandbox for testing and migration of code to the deployment instance after testing.

Environment: Saleforce.com platform, Apex Language, Community Cloud, Visual Force (Pages, Component & Controllers), Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Drawloop, Docusign, Qualtrics, Auto Rabit, Workbench, ANT

Confidential, McLean, VA

Salesforce Admin & Developer

Responsibilities:

  • Responsible for full system development lifecycle in Salesforce cloud from the first day on till couple of major deployments.
  • Designed and implemented various Email templates for Auto-Response to customers.
  • Involved in identifying, planning and implementing new salesforce.com features and functions (new screens, workflow, force.com objects, and reports, apex code) to meet business requirements.
  • Experience in report automation to external users using app exchange products such as Loop Reporting.
  • Involved in creation of POC (Proof of Concept) for the application to demo business and provide guidelines for dev team.
  • Facilitated and led group discussion to elicit requirement in JAD sessions by communicating with business.
  • Developed Apex Classes, Apex triggers, Batch apex classes, Scheduled apex classes to define more automation process.
  • Experience in salesforce communities in customer portal
  • Designed and implemented various Email templates for Auto-Response to customers.
  • Responsible for maintenance and creation of sandboxes
  • Worked with Setup Audit Trail to gather information about client usage and then Migrated Accounts, Leads, Contacts, Opportunities and sales data from external systems into Salesforce.com instance using Data Loader.
  • Deployed, configured and supported the prototype application for its demo/UAT for various line of business from various cities, prepared deck for UAT.
  • Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
  • Liaison between business and technology team.
  • Design wireframes for dev team to understand the requirements
  • Worked with Community Cloud and Salesforce premier support to short out technical challenges and governor limits
  • Worked on Standard objects like Product, Quotations and Order.
  • Created prototype using html and CSS.
  • Created various Custom objects, Tabs, Workflows, Reports, Apex triggers and validation rules for the application.
  • Created Email templates in Text, HTML and VisualForce necessary for the application.
  • Defined various Validation rules to validate the data in the application.
  • Customized Page Layouts for Salesforce.com Standard and Custom objects.
  • Created custom report types and generated report using the report types.
  • Created workflow rules and defined related tasks, email alerts, and field updates.
  • Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
  • Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation Rules and formula fields to the custom objects.
  • Used field level security along with page layouts to manage access to certain fields.
  • Developed Various Visual Force pages as per organization requirements.
  • Developed several custom reports to better assist managers and report folders to provide report accessibility to appropriate personnel.
  • Used Eclipse IDE for Deployment.

Tools & Technologies: Saleforce.com platform, VisualForce (Pages, Component & Controllers), Apex Language, DML statements, SOQL, SOSL, JavaScript, Community Cloud, Data Loader, HTML, Workflow & Approvals, Reports, S-controls,Custom Objects, Custom Tabs, Sandbox data loading, Eclipse IDE Plug-in, Windows, Custom Fields, Triggers, Workflows Rules, Validation Rules Drawloop, Docusign, Qualtrics, Auto Rabit, Workbench, ANT.

Confidential, New York, NY

Salesforce Administrator

Responsibilities:

  • Designed and modified Approval processes and created Approval steps which used email alerts and field updates.
  • Created Custom objects and fields- Leads, Marketing, Compaign, Dashboard, Sales, Account etc.
  • Configured security and organizational hierarchy for sales for salesforce implementation.
  • Customized page layouts for Salesforce standard and custom objects.
  • Configured Reports for custom objects and associated them to Dashboard.
  • Involved in Design and development of Workflows rules, triggers, validation rules and other customizations with Salesforce.
  • Administered Salesforce CRM applications for Sales, Marketing and Support Departments. Involved in creating multiple analytical reports, with varying degreee of complexity.
  • Created APEX triggers, classes, test methods and visual force pages to implement custom functionality.
  • Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for integrity of the data.
  • Used SOSL and SOQL queries during the data migration and custom development.
  • Developed S-Controls to manage sales plan call sheets within salesforce, capturing prep data and call activity.
  • Customized agile methodology in a service based, reverse mortgage specialized for seniors.
  • Analyzed the business processes for the three divisions in the organization that are using sales force.
  • Redesigned the old sales force architecture to new design based on best practices.
  • Organized business and end user meetings for discovery, business needs gathering and gap analysis.
  • Focused on Cycle time reduction during the process between the leads through opportunities, processing, funding, underwriting and till post-closing.
  • Set up visibility securities like roles, profiles, field level securities.

Tools & Technologies: Saleforce.com platform, VisualForce (Pages, Component & Controllers), Apex Language, DML statements, SOQL, SOSL, JavaScript, Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Sandbox data loading, Eclipse IDE Plug-in, Windows, Custom Fields, Triggers, Workflows Rules, Validation Rules.

Confidential, New York, NY

Salesforce Developer/Admin

Responsibilities:

  • Analyzed the business requirement and developed app using Java and Mozilla XUL.
  • Performed the roles of Salesforce.com Administrator in the organization.
  • Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaign
  • Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, and Components, to suit to the needs of the application.
  • Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
  • Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
  • Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
  • Involved in field & page layout customization for the standard objects like Account, Contact, and Leads.
  • Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
  • Use case, design - class, sequence diagrams. User Interface design
  • Data Modeling - logical and physical models
  • Used document generation and document approval AppExchange products such as drawloop and docusign
  • Requirements gathering- Proto-typing, Walk-through to business groups and gap analysis
  • Understand the business aspect of the application and converted into requirements document.
  • Create POC for first time patterns and vendor integrations.
  • Code review with the developers and delivery team
  • Co-Ordinate and manage Global Delivery teams at offshore locations.
  • Schedule and organize weekly or daily stand up meeting with the whole development teams both onshore and offshore.
  • Create Unit Test Documents as part of code deliverables
  • Participate and represent the Integration team in defect triage meeting with channel partners and provider systems
  • Business process review and modeling
  • Data modeling and ER diagrams
  • Develop Functional Requirements Specification (FRS)
  • Business process review and modeling
  • Involved in writing SQL queries for the application in Teradata database.
  • Create or involve in Implementation planning with Project Manager.
  • Support Production install and validations

Tools & Technologies: Saleforce.com platform, VisualForce (Pages, Component & Controllers), Apex Language, DML statements, SOQL, SOSL, JavaScript, Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Sandbox data loading, Eclipse IDE Plug-in, Windows, Custom Fields, Triggers, Workflows Rules, Validation Rules.

Confidential, Washington D.C.

Salesforce Admin/Business Analyst

Responsibilities:

  • Coordinating with QA for testing
  • Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow & Approvals.
  • Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
  • Responsible for enabling network-based security and organization-wide list of trusted IP address.
  • Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.
  • Created the workflows for automated lead routing, lead escalation and email alerts.
  • Developed User Manual and Installation Manual
  • Track project delivery commitments and ensure the adherence to schedule
  • Establish and maintain project communications with onshore and offshore divisions
  • Business process review and modeling
  • Data modeling and ER diagrams
  • Develop Functional Requirements Specification (FRS)
  • Business process review and modeling
  • Requirements gathering- Proto-typing, Walk-through to business groups and gap analysis
  • Use case, design - class, sequence diagrams. User Interface design
  • Data Modeling - logical and physical models
  • Mitigate technical risks and issues
  • Create POC for first time patterns and vendor integrations.
  • Code review with the developers and delivery team
  • Co-Ordinate and manage Global Delivery teams at offshore locations.
  • Schedule and organize weekly or daily stand up meeting with the whole development teams both onshore and offshore.
  • Create Unit Test Documents as part of code deliverables.

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