Senior CRM Specialist Resume Los Angeles, CA - Hire IT People

SUMMARY:

15 years of Software Life Cycle experience in System Analysis, Design, Development, Implementation, and Testing in various domains like Insurance, Re - insurance, Auto, Financial and Communication verticals.
10 years of experience in the Salesforce.com CRM Platform as Administrator, Developer, Data Migration specialist and Senior principal consultant.
Proficiency in administrative tasks like creating Roles, Profiles, Users, Email Services, Page Layouts, Workflow Alerts, Actions, Reports and Approval Processes.
Exposure in building an App with Lightning App Builder and Lightning components. Developed re-usable UI components with the Lightning Component Framework.
Developed and configured various Dashboards, Custom Reports and Report Folders for different user profiles based on the need in the organization.
Experience in Administration, Configuration, Implementation and Support of sales force CRM in a project full cycle.
Experienced developer in Sales cloud, Service cloud, Apex Classes, Apex Triggers, Integration, SOQL and Force.com API.
Conducted many Business Process Reengineering (BPR) sessions for gathering information from customers’ perspective.
Migrated data from Global to Domestic salesforce instance and successfully moved foreign characters (Italian and Japanese) using Informatica to Salesforce.
Customization of tools: Sales cloud, Service cloud, Informatica, OwnBackup, Conga Mail Merge, Adobe, DocuSign, Colleague, Perceptive images, Form Assembly & Demand tools.
Self-motivated and capable of rapidly learning new technologies and processes, and successfully applying them to projects and operations.
Excellent communication, documentation and presentation skills.

PROFESSIONAL EXPERIENCE:

Confidential

Senior CRM Specialist, Los Angeles, CA

Responsibilities:

Migrate data and attachments daily to Perceptive images and colleague database using Informatica cloud.
Use Visualforce pages to send out decision made based on programs, term and year.
Create documents in Adobe and DocuSign for student’s agreements
Dedupe data using demand tools and maintain data backups using Own backup.
Created and maintain multiple Form assembly forms for inquires, recommendation, cases and activities.
Customization of Objects, Users, Profiles, Apex, Visual Force pages, Workflows, Triggers, System Security, etc.
Agile and Scrum Methodology for Salesforce Implementation
Liaison between business leaders and technical team

Tool: Implementations on daily basis are Sales cloud, Service cloud, Informatica, OwnBackup, Conga Mail Merge, Adobe, DocuSign, Colleague database, Perceptive images, Form Assembly, Data loader & Demand tools

Confidential

Senior principal consultant/ BA, Los Angeles, CA

Responsibilities:

Acted as a liaison with executive managers and decision makers to understand CRM business requirements and translate into Salesforce.com design. Setup SFDC application and customized to match the functional needs of the organization
Used Sales Cloud Territory Management to group records by geographical location, the industry vertical and Account size.
Performed a role of BA, Administrator, Data migration specialist and developer as need per project
Strong communication skills and an energetic team player.
Experience in coordinating offshore teams.
Wrote SOQL and SOSL statements within custom controllers, extensions and triggers.
Managed API integrations and web services.

Environment: SalesForce.com, Informatica cloud, Apex Data loader, SQL Server, DBAMPS, CastIron, Amazon workspace

Confidential

Salesforce Admin/Developer, Los Angeles, CA

Responsibilities:

Experience with administering and configuring Salesforce.com application.
Enabled Sales Forecasting and used to forecast data for better analysis.
Created various profiles and configured the permissions based on the organizational hierarchy.
Retire Informatica Cloud and migrate all the workflows to Informatica Powercenter 8.6.
Managed monthly sales data all across 8.6 million members in eight regions
Developed code, custom objects, reports, dashboards, workflows and assignment rules.
Maintained user roles and profiles, security settings, access settings etc. (User Profiles, Role Hierarchy, Sharing Rules and Security).

Environment: Salesforce, Informatica Cloud, Informatica Powercenter 8.6, Apex Data Loader 20.0, SQL Server 2008, PL/SQL, SSIS, MS Office, Access

Confidential

Informatica Architect

Environment: Informatica PowerCenter 8.6, IBM DB2, UNIX, Erwin, Mercury Quality Center

Confidential

Sr. Informatica Consultant

Environment: Informatica PowerCenter 8.6, Oracle 10g, SQL Server,AS400, PL/SQL, Toad

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Senior Crm Specialist Resume

Los Angeles, CA

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