PROFESSIONAL EXPERIENCE:

Confidential, GA

Project Manager/Business Analyst

• Ensure mortgage Lending guidelines are following company's portfolio and investor requirements.
• High level of knowledge in Mortgage Lending programs, products and its parameters
• Strategic comparative analysis of company's product and program guidelines against competitor guidelines
• Support mortgage lending operations to achieve it strategic objectives by providing project deliverables, data analysis and risk management information
• Document the trends and findings using statistics and perform profitability analysis
• Analyse defects, issues by performing prioritization and impact assessment, provide appropriate solution for the identified complex problems
• Elicitate business needs, gather requirements and offer solutions by collaborating with stakeholders of Origination, Servicing, Secondary Marketing, Mortgage Lending Administration, Enterprise Risk Management, Model Risk Management, Internal Audit, external auditors and consultants
• Prioritize and analyse exceptions, findings, reports, processes, controls and technology for increase in profit and to reduce the risk
• Direct, execute and coordinate project, analyses, and reporting requirements across a geographically dispersed team, under the direction of senior leadership
• Maintain appropriate documentation of reporting requirements, statuses, issues and milestones
• Monitor profitability and provide recommendations for growth and/or contraction to improve profitability
• Identify opportunities to reduce costs across the mortgage company
• Prepare KPI and KRI metrics by competitive industry studies
• Prepare in - depth cause and effect analyses on complex financial, operational and credit issues
• Effectively summarize and present findings and project results to Mortgage leadership team
• Coordinate with SMEs, business partners, technology group and others to develop clear and accurate reporting and process maps
• Aid as a key business partner supporting technology senior management and other internal stakeholders with financial insight, operational support and analysis
• Analyse mortgage data to develop insights and make recommendations on areas for optimization

Confidential, NY - Onshore

Project Manager/Business Analyst

• Liaison between Country Business and Global GCCO, Model Production and Model Development teams
• Communicate and manage status tracking of regional timeline for all submission cycle specific activities
• Review and reconcile data submitted
• Facilitate finance and risk balance and mapping reconciliation process
• Coordinate regional risk results review meetings
• Coordinate data re-submission as required
• Prepare presentation with regional results
• Reviewing current data validation processes and controls used by the country/cluster data providers to ensure complete data integrity checks are completed.
• Support regional data validation processes and resolution of data issues between Global FRA and local teams
• Coordinate and manage regional CCAR14Q and FDIC quarterly processes per global schedule deadlines. Ensuring timely submissions by Communicating schedule and requirements to countries
• Provide and analyse Data Quality reports, request further review as necessary to identify possible data anomalies (deviations, data errors, processes changes)
• Support and consolidate finance-risk reconciliation reports. Establishing corrective action plans to avoid error recurrence
• Document FDIC and CCAR14Q process evidences as needed for possible audit trails, MCA reports and global oversight
• Coordinate historical CCAR14Q restatement submissions as required
• Support, facilitate and coordinate evidence submission process during internal and external (FRB) audits
• Support data and report validation process as part of RRTS implementation

Confidential

Project Manager/Business Analyst

• Initiate, plan, manage, control and execute deliverables as per project or initiative within the agreed scope, time, and cost, quality and ensure high levels of communications to all internal and external stakeholders at times.
• Obtain concept from business, investigate, get figures, fact finding expedition
• Prepare business case based on the above information that must be signed off
• Present business case to Group Change Council for approval and funding.
• Perform further planning by researching, requesting quotes, vendor engagements
• Prepare Business Charter based on information obtained from sponsor or business
• Prepare Business requirement document (BRD) and a high-level design document based on this information
• Prepare Business Systems Specification (BSS) to inform about the IT requirements, functionality, environment, delivery platform required
• Recruit project team including internal resources by logging requests and requirements on Navigator
• Ensure that master source agreement is in place and adhered to according
• Ensure that resources have access to the Bank systems by Technical Service Request (TSR) or Oasis
• Ensure that risk assessments are done and agreements are in place
• Set up governance structure with project team and relevant stakeholders as documented in the project plan
• Prepare project schedule through workshop and meetings to obtain a better understanding of time limits and the dependencies, resource requirements
• Plan communication, quality, risk, HR, procurement by identifying other resource requirements
• Prepare deployment plan to give details of system release by coordinating arrangements with Release Management
• Facilitate and attend regular project progress and status meetings to discuss project status and progress, steering committee meetings
• Prepare regular documents for distribution including status report, EPO report, meeting minutes’ reports, steering committee presentation
• Ensure good stakeholder management including one on one discussion, conference calls, and meetings
• Perform people management functions such as workforce and recruitment demand planning, recruitment, talent management and succession planning, mentoring and coaching, management of discipline and grievances, performance development, reward and recognition management, training and development
• Review and update project organisation structure and role profiles regularly
• Ensure that Code of Good Practice targets are met for the team
• Ensure satisfactory service delivery and equal distribution of workloads in the teams
• Manage cost within approved budget
• Ensure compliance to the Bank policies, legislation and regulations and that staff compliance training and attestations are in place

Confidential, North America

Transition Manager

• Liaison with pre-sales team to provide input (Transition Plan, Timelines, Risks, etc.) to a transition solution that will address the client’s needs, involving the completion of proposal
• Provide RFP response presentations/client meetings
• Interview and Identify Due-Diligence team
• Ensure Ramp-up/Ramp down plans are prepared and adhered to
• Track and progress transition team formation
• Responsible for transition activities and publish transition dashboard
• Ensure Sales to Transition/Delivery handover
• Ensure proper communication with Key stakeholders and establish linkage
• Set expectations to transition team and distribute appropriate templates
• Identify and create communication plan/schedule, escalation plan/timelines
• Conduct Kick off Meetings for Due Diligence, Transition and conduct weekly status meetings
• Validate and ensure client sign-off on BCP documents
• Validate As-Is & To-Be process and get client sign-off on changes
• Track client feedback through CSAT, VOC and implementation feedback/suggestions
• Review and provide inputs on contract documents, SOW contents
• Create and distribute Transition Org Chart
• Review and get customer sign-off on SOW, SOP and Operational Manual update

Confidential, AR, OH, KY

Transition Lead

• Produce detailed project plans from design through to successful operational adoption and ensure that these plans are delivered
• Track and report on milestone tasks/secondary support activities
• Review and approve transitional/operational metrics
• Review SLA and conduct impact analysis on SLA breaches
• Validate existing process and get internal sign off on to be process procedures
• Ensure knowledge base is updated
• Identify topics/areas where transition team needed additional help/missing documentation
• Ensure transition of In-flight projects as part of Transition activity