SUMMARY

• Over 7 years of IT experience that includes 5 years of experience in Salesforce CRM Platform and around 2 years of experience with Java and other programming languages. Good knowledge in all phases of SDLC including requirements gathering and analysis through project Design, Development, Testing, Implementation, Deployment and Maintenance.

TECHNICAL SKILLS

• Good experience in developing Salesforce Lightning Apps , Components , Controllers and Events.
• Have extensive experience in implementation of Custom Objects, Custom Tabs and Role based Page Layouts and Record Types.
• Implemented Security setting across the organization using Roles, sharing settings, Profiles and Permission sets, setting login hour, and IP ranges.
• Extensive knowledge in implementing various advanced fields like Pick lists, Custom Formula Fields, Sales process, Lead process, Record types, Look up and Master - Detail relationships.
• Hands on experience in implementing Validation Rules, Assignment Rules, Work Flows, and Approval Processes for automated alerts, field updates & Email generation according to application requirements.
• Excellent understanding of CRM business processes like Campaign Management, Lead Management, Account and contact Management, Case Management, and Call Center.
• Excellent understanding on Object oriented concepts and have experience working on Java to Salesforce Integration using WSC.
• Strong Database (RDBMS) development experience in writing queries, functions, stored procedures, triggers, and views in Oracle, SQL, PL/SQL and MS Access.
• Experience in modifying visual force pages to be supported in Lightning Experience and good understanding of lightning mode and its features.
• Experienced in integrating Salesforce and other applications using SOAP and REST API Web services and outbound messaging.
• Performed data analysis for data migration , integration to Salesforce from other Data bases using Data Loader, Import/ Export Wizard .
• Written apex unit test classes for Trigger , Apex classes to meet 75% of code coverage to migrate to Production instances.
• Good working experience with Eclipse IDE, Force.com Plug-in, Developer console and Force.com Explorer environment.
• Strong experience in deploying Salesforce components across various sandbox and production instance using Change Sets, Force.com Migration tool and Eclipse.
• Experience in web technologies like HTML, XML, CSS, JSP, JavaScript, Angular JS, WSDL and SOAP.
• Used Visual force, Apex, Java, JavaScript and other technologies to build customized solutions that support critical business solutions.

PROFESSIONAL EXPERIENCE

Confidential, Woonsocket, Rhode Island

SR Salesforce Developer

Technology: Salesforce, Sales Cloud, Service Cloud, Visual Force, Apex, JavaScript, Web Services.

Responsibility:

• Developed Lightning components and Lightning apps to provide better and more interactive interfaces to end users, which help in sales enhancements.
• Design and develop Integrations between Salesforce.com (SFDC) and other applications/systems such as Datawarehouse, JDE, custom applications, and other applications.
• Experienced in migrating the standard and custom objects in standard experience to lightning experience.
• Created multiple Lightning Components , added CSS and Design Parameters that makes the Lightning component look and feel better.
• Extensively worked on VF pages to Lightning Components, URL buttons to quick actions, lightning Record, Home, App pages, lightning Tabs.
• Implemented Salesforce Lightning Components for small set of users within the organization.
• Used field level security along with page layouts in Lightning to manage access to certain fields.
• Developed single page Applications using Lightning Homepage, Lightning record page, lightning Application page with lightning app builder .
• Used eclipse Force.com toolkit for creating Apex classes and Apex Triggers .
• Extension Classes to support Visualforce pages development, Test Classes for Unit testing and Apex Triggers for various functional needs in the application.
• Used SOQL&SOSL for data manipulation needs of the application using platform database object.
• Created Visual force and HTML Email templates to be sent to the customers depending on the action they perform after they log into the portal.
• Used REST API callouts / WSDL (SOAP API) for connecting to the services hosted by third party companies to perform an action by connecting to their respective repositories and sending the request on demand.
• Worked with Chatter which helps the users to communicate with the organization easily and quickly.
• Used Salesforce1 simulator during the development to test if the lightning components works properly on the mobile device.
• Involved in Data Migration Activities to handle bulk loads using APEX Data Loader.
• I had experience in accessing of Database using Linux commands.
• Used SVN and migrated to GIT as the version control tool.
• Created test scenarios on Sandbox environment and migrated code to deployment upon successful testing.

Confidential, New York City

Sr Salesforce Developer

Technology: Salesforce, Sales Cloud, Visual Force

Responsibility:

• Designed, developed and deployed Apex Classes , Controller Classes and Apex Triggers for various functional needs in the application.
• Implemented Inbound Email Handler interface for creation of records in Salesforce based on the Email received using Apex class.
• Developed various Batch Apex classes and scheduled those using Apex Schedulable classes on hourly basis.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
• Developed Visual Force Pages to show customized content for certain things according to client need.
• Written complex relationship SOQL , SOSL queries in Apex Classes, Batch Processes Triggers to retrieve data from standard and custom objects.
• Integrated external applications with Salesforce.com both Inbound and Outbound by writing Apex SOAP and REST Web Services and Apex Callouts.
• Handled data flow between salesforce and multiple external systems through integrations and data imports/exports.
• Worked on data integration, data clearing, data transfer from third party API's with requested permission sets using APEX data loader .
• Experience in upgrading some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Upgraded functionalities from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Configured Chatter to track emails from Outlook to Salesforce by following a user.
• Created custom Dashboards for manager's home page and gave accessibility to dashboards for authorized people.
• Involved in daily standup meetings, Scrum. This resulted to bring good solution to the business requirement.
• Used Debugger making use of Breakpoints to monitor data movement and troubleshoot the mappings.
• Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer's cases in Cases Tab.
• Used Eclipse IDE with Force.com plug-in for setting up Sandbox and deploying the changes to Production.
• Worked with various CRM applications like Salesforce.com, Sales Cloud , Custom Cloud, Reporting and Analytics of Sales, Service and Custom Cloud , Application on Code backup.

Confidential, Tempe, Arizona

Salesforce Developer/Administrator

Technology: Salesforce, Service Cloud, Visual Force

Responsibility:

• Worked with standard salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, and Campaigns etc.
• Designed and developed the Custom Objects, Page Layouts, Custom tabs, Components based on the requirements.
• Configured Creating Roles, Security Access, Profiles, Email Services, Page Layouts, Workflow Alerts, Actions, and Approval Processes.
• Used Data Loader (insert, update more than 50,000 records) and bulk import or export of data from Salesforce.com objects to create custom layouts as per client requirements.
• Override a standard Salesforce page layout with Visualforce Page by using Apex Code.
• Created APEX custom controllers implementing complex code for retrieval from Sales Force to VF pages.
• Developed APEX triggers, Classes, Test methods, Visual Force pages to implement the custom functionality.
• Developer Visualforce Page with standard and custom controllers also developed Apex triggers to update fields and objects.
• Used SOQL and SOSL with in governor limits for data manipulation needs of the application using Force.com Explorer.
• Maintained an E-mail to Case system with auto-notifications sent to users when a case is created for their respective department.
• Design and Development of the ETL jobs for the application to load data within the organization to Salesforce.com to track opportunities, events, forums, and activities.
• Handled SOAP/Restful Web services consumption for fetching content from the Internal Web server.
• Migrated complex Excel validation rules in regular expression into Salesforce validation rules.
• Followed Agile methodology for the execution of day to day work related activities.
• Developed a custom Chatter app used by top-level executives to collaborate, share and secure contents.
• Created different type fields like formula, checkbox, picklist, Date/Time, checkboxes, Numbers, currency depending upon customer needs also troubleshoot the formula fields using different tools.

Confidential, Edison, New jersey

Salesforce Administrator

Technology: Salesforce, Objects, SOQL, SOSL, SalesForce.com CRM Application Platform

Responsibility:

• Administered organization’s salesforce CRM focusing on data integrity, user support and training for 40+ users.
• Streamlined call center workflows by redesigning the call logging screen & creating a manger’s reporting dashboard.
• Utilized sharing rules, groups and roles to open up data restricted via OWD settings. Modified object/field permissions to restrict user visibility.
• Created record types and page layouts to accommodate unique views of the data based on department feedback.
• Responsible for creating Queues, Workflows rules and tasks to share and automate work to the users in the Queue.
• Utilized the Process Builder to bypass the inability to use Workflow Rules to create Events after certain criteria have been met on a record.
• Extensively using Data Loader for insert, updates, and bulk import for Accounts, Contacts, Leads and Opportunities.
• Developed various picklists , formula fields, master-detail relationships, lookup relationships and custom report types.
• Using Apex Data Loader mapped data sources and loaded data into Call Center application.
• Added users to the call center application and also integrated Softphone CTI to the users which was developed by developers.
• Configured and used standard reports, custom reports and custom report types. Used dashboards and dashboard components to display data for users.