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Systems And Technology Manager, Vp Resume

Cleveland, OH


Advanced Presentation and Communication Skills Advanced Command of Excel & Access Strong Communication Skills Data Gathering & Interpretation Process Improvement Advanced Data Manipulation Statistical Analysis Project Management Advanced Understanding of Consumer Lending Products Credit Risk Management


PowerPoint Excel/VBA MS Project CACS SharePoint MS Access SQL SAS Avaya PDS IVR MS Outlook Visio Tableau Loanserv Fiserv


Confidential, Cleveland, OH

Systems and Technology Manager, VP


  • Lead and manage the team
  • Establish effective relationships and channels of communication across various business segments
  • Provide strategic guidance in developing scalability of current processes
  • Manage FiServ Loanserv system releases and testing
  • Coordinate a number of technology and process improvement projects
  • Train team members on use of various reporting and data management systems
  • Assist with Regulatory Compliance Audits ( Confidential )
  • Ensure compliance with various regulatory servicing provisions
  • Oversee dialer reporting and campaign management
  • Oversee servicing transfer processes
  • Oversee default reporting
  • Understand and improve current processes
  • Oversee vendor management activities
  • Ad - Hoc Reporting
  • SAS EG, MS Access, Excel, Visio

Confidential, Cleveland, OH

Portfolio Analyst, AVP


  • Lead initiatives to develop reporting capability across Corporate & Institutional Banking
  • Lead the initiative to develop an effective Peer Comparison Model
  • Performed advanced data manipulation and statistical analysis using SAS EG and Excel
  • Build out reporting capabilities and processes
  • Provided static and Ad-Hoc reporting across various business segments
  • Provided analytic support in various business development initiatives
  • Lead junior analysts in development of reporting and data management initiatives
  • Collaborated with reporting teams across other business functions to insure congruence of efforts
  • Trained junior analysts in proper utilization of SAS, Access, Tableau and other reporting software
  • Establish working relationships and communication channels across business functions

Confidential, Cleveland, OH

Consumer Credit Officer, AVP


  • Served as a Project Lead in development of a Home Equity KPI/KRI Scorecards
  • Established a series of performance scorecards to ensure proper understanding of portfolio performance
  • Performed in-depth data statistical analysis of static and synthetic data (Excel, Access, SAS EG, and Tableau)
  • Served as a site administrator over Credit Risk Tableau Repository
  • Assessed/reviewed underwriting policies to eliminate backlog and improve cycle time
  • Reported project task estimates and resource planning forecasts to executive management
  • Developed flowcharts to improve process flow and ensure efficiency and resiliency
  • Continuously monitored portfolio KRI’s (LTV, FICO, DTI, Default, ets..)
  • Monitor underwriting exception process (Low/High Policy exceptions)
  • Participate in monthly Portfolio Performance Reviews sessions
  • Served as a liaison between various reporting teams and the line of business
  • Ad-hoc reporting utilizing various data sources

Confidential, Brecksville, OH

Compliance Analyst, Team Lead


  • Provided analytic support by developing/producing a set of reports in accordance with established practices
  • Served as a Project Lead and provide strategic guidance in the implementation of various compliance tasks such scorecards and new process review initiatives
  • Managed a team of five junior analysts conducting compliance audits and fieldwork
  • Develop, implemented, and maintained all databases utilized in daily audits, sampling, reporting, and various other audit related activities
  • Trained and developed a number of analysts
  • Worked with internal auditors to generate risk metrics and transpose audit results into coherent and presentable information
  • Monitored and tracked action plans/remediation efforts for any issues or risks identified as part of internal compliance reviews
  • Developed process and data flow diagrams (Visio & Excel)
  • Query LOB databases to extract loan level data necessary for review (SQL, Access, SAS EG)
  • Designed, developed, and managed various SharePoint pages and processes
  • Served as a liaison between business unit and IT resources
  • Designed and implemented new reports to address evolving management needs

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