Senior IT Manager Resume Long Island City & Bronx, NY - Hire IT People

SUMMARY:

Complete Operations Management Skill Set.
Manage critical 24/7 IT Operations, including best - practice security, systems, processes, metrics and project management.
led multiple facility/systems transitions and large scale projects, and managed hardware, software and service vendors - all during extreme growth and downsizing periods.
Exceptional Project Management Track Record of on-time, on-budget high-visibility projects supporting 24/7 support operations.
Led Confidential ’s Plant technology and IT Support transition to new 700,000 sq. ft., state-of-the-art distribution facility.
Emphasis on planning, resource alignment, risk and scope management, reporting, budgets and relationship management. Adept at navigating high-change environments and developing contingency plans to keep projects on track.
High-performance Leadership with focus on developing/aligning solid skill sets, setting clear objectives and a shared vision, and accountability. Recognized as a leader who brings out the best in teams even in high-stress, high change settings.
Respected Business Partner. Collaborate across senior business leaders, development teams, vendors and clients. Forge consensus among stakeholders and maintain balance between client desires and IT team needs.

AREAS OF EXPERTISE:

IT Operations Management Organizational Transition Legacy Migration Change Management
Project Management Budgeting/Cost Control Team Leadership Performance Management

TECHNICAL EXPERIENCE:

Active Directory Office 365 SharePoint MS Exchange Mobile Device Management DNS / DHCP
MS Project Service Desk Systems LAN/WAN Architectures/Protocols WIFI Networks/Security Servers
SAP Kronos Audio/Video PLC & Control Systems Python Visio

PROFESSIONAL EXPERIENCE:

Confidential, Long Island City & Bronx, NY

Senior IT Manager

Responsibilities:

Managed transition from old facility/systems to new facility/systems requiring extreme learning ramp up of leadership and staff.
Context included scant warehouse documentation, growing pains related to not-yet-optimized fulfillment systems and low morale given announcement of no raises in 2018/no compensation adjustment for increases in travel expenditures to new facility.
Facilitated $1.6M transition, including developing end user requirements and technical solutions, vendor options and purchases, and transition to a sustainable support model.
Minimized permanent staff expenses by sourcing, hiring and 10 temp contractors.
Added value to the overall support team by developing Runbooks for new 1-hour delivery facilities, allowing staff to support both corporate and plant service requests.
Led Windows 7 to Windows 10 migration on 200+ plant computer systems.
Selected new scalable, Tangent hardened workstation solution, increasing performance at less than $600 per unit.
Guided $1.5M deployment of delivery fleet mobile devices to Panasonic tablets/android platform. Shifted to Verizon carrier, and upgraded to latest Airclic delivery confirmation and Telogis fleet management apps on 750+ devices.

IT Manager

Confidential

Responsibilities:

Led IT Support organization transformation, merging IT and ERP Operations into a single unit capable of delivering efficient 24/7 coverage. Gained buy-in from support and leadership groups during phase-out of ERP manager role, saving company $95k annually.
Saved company $190k annually in outsourced vendor fees by assuming control of 24x7 monitoring tasks for 250+ Windows and Linux systems.
Collaborated intensely with ERP team, updating 200+ Windows workstations and 100+ mobile devices with SAP gui v6.20, ensuring continuous operation of plant confirmation processes.
Played key role in $1.2M upgrade of Transportation Airclic Fusion scanners to true rugged, mobile devices, improving delivery and tracking of customer orders while reducing operating costs.
Designed new pick-to-light infrastructure.
Managed build/deployment of 135 mobile pick-to-light carts and Samsung tablets on aggressive timeline to increase order capacity and reach company milestone of fulfilling 12,000 orders/day.

IT Supervisor

Confidential

Responsibilities:

Managed migration of plant operations workstations/systems from trusted domain to main company domain. Improved content sharing and reduced widespread printing issues throughout the organization.
Upgraded asset tracking and replacement parts management, mitigating risk of prolonged systems downtime.
Saved thousands of dollars in repairs/losses by implementing a new facility wide Mobile Scanner checkout process.

Project Manager

Confidential

Responsibilities:

Upgraded Confidential server to SAPConsole, providing central management and user access to multiple SAP clients.
Developed troubleshooting procedures and SOPs for supported systems and processes.
Reduced turnover and improved employee morale by creating staff rotation schedules to provide 24/7 support while allowing for a 40-hour work week and consecutive days off.