SUMMARY:

• 9+ Years of Professional Experience in IT Industry.
• 6+ Years of Experience in Salesforce Platform.
• Experience in User Interface and Application Design, Customization Development, Support for Sales and Service Platform, Force.com platform, Web - based applications, Salesforce Customer Portal, Apex, SOQL, Visual Force, Eclipse IDE, Data Loader, Reports and Dashboards.
• Experience in Administration, Configuration, Implementation, Lightning, and support experience with Salesforce platform.
• Force.com development experience, with a strong focus on Apex, Visualforce development, Lightning, and APIs: Apex Language, Apex Triggers, Apex Scheduler, Batch Apex, Apex Classes & Apex Web Services.
• Development experience Service and Sales Cloud implementation experience using Live Agent, Omni Channel, CTI Adapters and API Integrations.
• Worked on Lightning Process builder flows, Connect API, Chatter and Quick Action.
• Integration Methodologies, different API, Trigger framework, Recursive Triggers, VF Remoting, Asynchronous Framework & options.
• Experience developing custom mobile apps using the Salesforce SDK and Salesforce iOS NDK.
• Experience with syncing with large data volumes both inside Salesforce and through integrating with External Objects and Apex Call Outs.
• Creating Custom Apps, Custom fields, Profiles, Applying Sharing Rules, Handling Page Layouts, Search Layouts, and Related List and defining Field Dependencies, custom buttons, Validation Rules, workflows, approval processes.
• Ensured data integrity through the appropriate use of de-duping, loading, and exporting tools, for bulk of data using Data Loader, Work Bench, Admin Garage, and Lexi Loader.
• Created and updated U sers, Reports and Dashboards to track pipeline/stages for management visibility, while integrating Apex (applications) to Salesforce accounts such as Conga Merge and Outlook.
• Extensive experience with various Salesforce deployment methodologies including Change sets, Force.com Plug-in environment, Ant Migration, Jenkin Migration, Perforce tool kit and Eclipse.
• Expertise in maintaining the functional areas of Data Management, Campaigns, Leads, Forecasting Accounts, Contacts, Opportunities, Quotes, Activities, Dashboards and Reports.
• Strong Knowledge in AppExchange Applications for integrating with third party applications.
• Strong knowledge of SFDC standard data structures and familiarity with Force.com Explorer, Data loader and Import Wizard.
• Build scalable solutions that will focus on Sales and Service Processes to support both the B2B and B2C businesses.
• Experience in troubleshooting performance issues and ability to analyze salesforce event monitoring logs.
• Best Practices around of Salesforce transactional governor limits, monitoring of API calls from external systems.
• Analyzed current processes and made recommendations for automated notifications to Sales Reps when maintenance renewals are due and when outstanding invoices need attention, standardized sales reports, installed and trained users in Cirrus Insight to track Sales appointments for call reports.
• Motivated individual who works collaboratively within a team culture and thrives in an environment of multiple demands, shifting priorities, and constant change.
• Knowledge of change control process and “Change Management” and Exposure to Manage new releases of SFDC and efficiently roll out new features.
• Experience in SFDC Integration using Web Service that interact with Salesforce via the SOAP or REST APIs and also interacting with external systems via Salesforce Callouts and Apex Programming, App-Exchange Packages & Custom Applications, Salesforce.com Service Cloud expertise.
• Salesforce development with UI skills and knowledge of Salesforce Sales Cloud and Salesforce Service Cloud, Customer Community.
• Extracted the data from salesforce.com application into the external databases like SQL, DB2 for generating large data reports.
• Excellent Communication Skills, problem solving and analytical skills across customer, business landscape and as well ability to frame issues clearly for less technical colleagues and customers.
• Knowledge of solution designing using REST API, Audience Builder, Contact Builder, Journey Builder and Mobile Push in Salesforce Marketing Cloud.
• Experience with Office365 Administration , ActiveDirectory on Azure , and SSO through federation services and SAML.
• Ability to create Salesforce Test Classes, Test Scripts, Test Data and Test Results.
• Knowledge of Campaign Optimization, Salesforce Customization and Campaign Testing.
• Experienced in scripting languages like HTML, HTML5, JavaScript, Angular JS, XML, Xpath, Junit, CSS, JSP, WSDL, SOAP, AJAX, JSON, APEX Web Services API development and Web Services-Axis.
• Knowledge in JavaScript, jQuery, AngularJS, JavaScript Frameworks making an eye to Customer, Business Landscape.
• Experience in Salesforce Customization, Security Access, Workflow Approvals, Data Validation, Data Utilities, Sales, Marketing, Customer Service, and Support Administration.
• Experience and Knowledge in Configuration Management Tools like Git, Bitbucket, Bamboo, GitHub, SourceTree, GitKraken and TFS and Exposure to version control, managing sandboxes and using automated deployment tools. knowledge of Salesfoce.com object model and experience with CPQ data, SFDC Data loader, Excel, MuleSoft.
• Experience in CPQ Steelbrick object model and functionality, Data Migration projects.
• Experience with defining the required functions (data mappings), interfaces and detailed technical plan including data formats, data extraction, data cleanse, and data migration from source systems to target systems.
• Involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement engineering, architecture design, development, deployment and maintenance of standalone, Multi-tier, web-based and portals-based object-oriented enterprise applications.
• Worked Developer and as well as a Business Analyst for full-cycle projects, to complete consulting projects on time, and deliver outstanding consulting services to salesforce.com clients.
• Knowledge and Experience of the Salesforce platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, Connected Apps and other content of intermediate complexity.
• Knowledge of Salesforce Identity and Access Management, create new user profiles and monitor access levels.
• Skilled in backup, disaster recovery, performance tuning, troubleshooting and application monitoring tools like Own Backup, SQL server, Postgres backup and restore.
• Experienced in deploying salesforce code using Ant Migration tool and Changesets.

PROFESSIONAL EXPERIENCE:

CRM BA/Jr. Salesforce Developer/Admin

Confidential, Philadelphia, PA

Responsibilities:

• Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components for use in Salesforce1 mobile platform to make Lightning Application mobile.
• Retrieved some data and its functionality from Third-Party API’s and displayed within the lightning component.
• Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
• Leveraged APEX Controller to make a call for external requests to retrieve data from various API’s and displayed them on to the component.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Minimized code in JavaScript Controllers by adding reusable functions in Helper Component.
• Updated the APEX Controller and Helper functions regularly making the Component Context Aware as per business requirement.
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Tested apps by appending multiple components to a Lightning Application thereby deployed Applications from Sandbox to Production.
• Used refined global search in Lightning by developing Apex classes and Controllers.
• Implemented Service Cloud and Sales Cloud using Live Agent, Omni Channel, CTI Adapters and API Integrations
• Supported new and existing Salesforce user base with questions and issues in Sales Cloud, Service Cloud.
• Experienced using Force.com IDE for creating, modifying, testing, and deploying Force.com Applications.
• Used SOQL and SOSL statements within Governor Limits for data manipulation needs of the application using platform Database Objects.
• Maintenance of installed Managed Packages in Lightning using Apex. Experienced in using Data Migration tool called Data Loader.
• Provided technical guidance and Tier 3 support on Salesforce projects and its functionality.
• Worked with Source Code control systems such as VSCode/MavensMate to maintain the Code Repository.
• Visualforce Pages for Lightning Experience, Alternates for Java Script Codes, Sharing Visualforce pages between Classic and Lightning.
• Worked on Lightning Process builder flows, Connect API, Chatter and quick Action.
• Built Lightning Component Tab for Salesforce 1 Navigation and Custom Applications in Lightning Experience.
• Used field level security along with page layouts in Lightning to manage access to certain fields.
• Implemented the Web Services through WSDL in the Salesforce.com for outbound messaging.
• Worked on Integrating SAP and Salesforce systems using SOAP and REST API's.
• Involved in daily standup meetings, Scrum. This resulted to bring good solution to the business requirement.
• Set up and configure Sales Cloud applications, including products, price books, schedules, and quotes.
• Developed and managed Marketing CRM roadmap to drive omnichannel and integrated marketing strategy.
• Penetrated omnichannel campaign management through Salesforce tool
• Troubleshooted performance issues and analyzed salesforce event monitoring logs .
• Performed post refresh activities on Sandboxes.

Confidential, Jefferson City, MO

Sr. SFDC Developer/Admin.

Responsibilities:

• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Created Visualforce pages with fields, buttons and using various components to invoke methods.
• Using controllers and embedded JavaScript and HTML as needed.
• Implemented web based case management automation - Web to Case (on Case Object) to track and solve customer's issues.
• Designed various Web Pages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Involved in data mapping and data Integration from JD Edwards ERP to Salesforce.com.
• Installed Pervasive Data Integrator from the AppExchange for two-way integration with a JD Edwards ERP system.
• Designed, and developed Apex Classes, Controller Classes, and extensions for various functional needs in the application.
• Wrote SOQL and SOSL statements within custom controllers, extensions.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization and implementing Exact Target process.
• Experience in selecting and implementing Packaged Software Solutions and AppExchange apps and configuration management.
• Installed Instant Service Chat and Email from the AppExchange to let agents click to create cases from chat and email.
• Designed and developed User Interfaces for Sales Force users as per requirements.
• Worked with Source Code control systems such as Jenkins to maintain the Code Repository.
• Deployed Envox's Phone Link, a computer telephony integration solution from the AppExchange that adds screen pop and click-to-dial capabilities to Salesforce CRM.
• Used force.com IDE for developing custom applications.
• Wrote Test Plan and Test Case. Involved directly with Test Team and did bug fixing using Clear Quest.
• Created Managed Package using Eclipse. Migrated from sandbox to production using FORCE.IDE
• Support new and existing Salesforce user base with questions and issues in Sales Cloud, Service Cloud.
• Set up and configure Sales Cloud applications, including products, price books, schedules, and quotes.
• Acted as a deployment wave focal point for data objects in scope for CPQ migration
• Lead data analysis for the current CPQ system, document the data definitions, data flow in confluence.
• Set up the environment for the migration for dev, QA testing and production migration set up.
• Responsible to drive migration activities such as cleansing, additional fields mapping, loads, documentation.
• Responsible for developing a Data Migration Test Plan to support validation of extracted/ transformed data by stakeholders and manage the plan prior to delivery of data for any mock migration or cutover activity.
• Applied the transformation rules using tools like Excel, SFDC data loader.
• Write complex queries on the source data for data analysis and quality and apply transformation to load the data into the new objects.
• Involved in UAT execution/ownership and defect resolution coordination for object.

Confidential , Virginia Beach, VA

Sr. Salesforce Developer / Admin.

Responsibilities:

• Worked on various standard Objects like Leads, Accounts, Contact, Opportunities, Products and contracts that helps the company to maintain their information and make sales of the product.
• Created many of Roles and Profiles for the organization, which helps them in maintaining the Security for different individuals who are working in the organization.
• Developed Validation Rules for the Custom Objects and Approvals for some fields.
• Implemented field level Security, Profile, and audit trail setup.
• Customized several Formula fields, Workflow Rules, Validation Rules, Triggers, Apex classes.
• Created several Validation Rules, Custom buttons, and links on custom and standard objects.
• Create many of the custom controllers and custom Buttons which are used in the salesforce Visualforce pages.
• Developed APEX class, Controller class and APEX Triggers for various functional needs in the application.
• Created the many of the Reports and Dashboards, which helps the sales team in marketing their product.
• Created Visual Force pages and Components used repeatedly in Visual Force pages to reduce the case of overabundance whenever needed.
• Implemented Service Cloud including: Service Console, Customer Portal & Communities, Case Feed, and Knowledge Base & Entitlements.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Created Visual force pages in page layout of the custom objects, which helps us to describe the details of some of the standard objects, which are used in project.
• Scheduled Apex Batch jobs for processing large records.
• Involved in Data mapping specifications to create and execute detailed system test plans. The data mapping specifies what data will be extracted from an internal data warehouse, transformed, and sent to an external entity.
• Worked on data migration from databases to SFDC using Data Loader.
• Worked on Data Loader, which helps us to perform CURD operation with the help of CSV files.
• Created email templates and inbound emails using Visual Force for customers and clients.
• Setup, maintained and optimized Email marketing campaign utilizing Exact Target.
• Designed and configured complex journeys using activities within the Journey Builder and launched in the production after thorough testing.
• Leaded to develop Campaigns on Salesforce Marketing Studio / Exact Target.
• Used Sandbox migrated the code and deploying inbound and outbound change sets instance after testing.
• Collaborated with GitHub to access and share data from database.
• Worked with Source Code control systems such as Salesforce Migration Tool, Stash and Jenkins to maintain the Code Repository.
• Implemented the salesforce.com applications using Agile Scrum Methodology.
• Created Custom dashboards displaying data used in research through which process is observed and verified.
• Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.
• Performed a software build using a build system like Apache Maven or Gradle, executed a shell script using Jenkins.

Confidential, North Brunswick, NJ

CRM BA/ Jr. Salesforce Developer/Admin.

Responsibilities:

• Performed the roles of Salesforce.com Admin, Salesforce.com Developer, and Business Analyst in the organization.
• Interacted with various business team members to gather the requirements and document the requirements.
• Developed various Custom Objects, Tabs and Entity-Relationship data model, validation rules on the objects, tabs, Components and Custom links.
• Configured Sales Force Automation (SFA) for Campaign management, Opportunity Management, Account and Contact Management, Data Quality Management.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Used Salesforce Automation Process (SAP), Created workflow rules and defined related tasks, time-triggered tasks, email alerts, field updates to implement business logic.
• Worked on Salesforce.com Application to Setup activities and customized the apps to match the functional needs of the organization.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards, and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization.
• Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and Visual-Force pages as a user interface.
• Developed complex workflows and approval processes for automating business logic
• Used Force.com platform for developing feature-rich and user-friendly Visual force pages for enhancing Sales Force UI.
• Used Salesforce.com developer toolkit including Apex Classes, Controllers and Triggers, Visual force, Force.com, Migration Tool
• Inserted and Updated data using Data Loader.