Customer Service Associate Resume VA - Hire IT People

SUMMARY:

Extensive experience in retail as a manager, supervisor, salesman, and associate. Managed operations which included cash registers, planogram, and salesfloor management. Knowledge of computer networking protocols and security measures. Data entry, customer and sales support, teamwork, and management operations.
Cash Till/Register operations
Cash, Check and Credit card transactions
Data Entry
Computer operating systems
Networking protocols (windows/Apple IOS)
Cash Till/Register operations
Relationship management
Customer communication
Internet and catalog ordering

PROFESSIONAL EXPERIENCE:

Customer Service Associate

Confidential, VA

Appliance Manager

Confidential, Herndon VA

Oversaw appliance department and showroom
Hit sales metrics for sales and other quotas measurements for department
Handled data entry of internet orders and parts orders for consumer products within store
Performed opening and closing operations which included securing the store for opening and closing operations and business functions of store
Commissioned sales in appliances, hardware and tools and lawn and garden

Appliance Manager

Confidential

Managed appliance sales and display room management
Operated cash register till and used Point of Sale machine cash and credit transaction
Answered customer queries about appliance products
Performed credit transactions which also included opening new lines of credit within Point of Sale
Supervised multiple associates and trained associates on appliance selling process

Sales Associate

Confidential

Commissioned sales in Home Improvement and Home Appliances
Provided customer service and hit sales quotas
Performed data entry into computers, cash register Point of Sale, and PDA’s and tablets

Kitchen and Bath Associate

Confidential

Performed customer service and sales in Appliance, Kitchen, and Bath Departments
Received recognition and customer service awards
Handled inventory preparation work
Ordered internet and catalog products

Sales Specialist

Confidential

Box Office Ticket Sales

Confidential