Sr. IT Project Manager/Scrum Master, OIT Resume

SUMMARY:

V ersatile, results - driven, and strategic Project Management and Business Intelligence Professional with over 15 years’ experience and success managing and leading business analysis, software solutions, business intelligence and reporting initiatives for Confidential and providing consulting for major companies such as Georgia Pacific, Delta Airlines, Emory University, Autotrader.com. Proven track-record of success in coordinating the implementation of technology solutions while focusing on business objectives and tracking progress to ensure milestone achievements. Progressive and innovative, highly valued for expertise interpreting company vision and strategy, translating objectives into actionable plans, and providing decisive leadership to multi-functional project staff. Domain experience include education, healthcare (Medicaid), government, transportation (airline and railroad).

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Georgia Institute of Technology

Sr. IT Project Manager/Scrum Master, OIT

Work with ServiceNow engagement and service delivery teams on the implementation of ServiceNow platform to centralize IT service delivery across campus.
Facilitate daily Agile Scrum standup meetings and problem resolution.
Responsible for design and execution of end-to-end User Acceptance testing for Incident, Change, and CMDB modules.
Participate in product backlog and grooming sessions.
Develop burndown chart to track sprint performance and ensure completion of stories.

Confidential

Business Intelligence Manager, Institutional Research

Directed team of developers and training specialists in BI delivery and training initiatives. Managed university-wide reporting solutions developed in Oracle Apex, Tableau, PL-SQL, SQL, HTML and JavaScript.
Collaborated with DBA team to implement upgrades of Oracle Application Express.
Redesigned enterprise reporting solutions and upgraded over 200 Oracle APEX reports and dashboards.
Implemented metadata and search tool to allow users to search, track reports, data column definitions and usage.
Developed web application to manage assessments, reviews and reporting of GSU’ core courses.
Implemented best-practices for delivering business intelligence solutions.

Georgia Pacific

Consultant

Served as Sr. Business Intelligence Analyst/Scrum Master for production manufacturing analytics reporting solution to monitor and reduce machine downtimes and improve production capacity across manufacturing plants.
Lead dashboard designs and implementation of phase 1 business intelligence reporting solution in Excel, Power BI, Tableau and SSRS.
Developed Tableau and Power BI dashboards using SSAS cubes and other data sources.

Confidential

Consultant

Served as Business Intelligence Business Analyst/Project Manager for proof-of-concept cohort Marketing Intelligence solution.
Defined high-level business and use cases and external marketing data source options.
Lead design and implementation of a data warehouse and reporting proof-of-concept using Teradata as EDW and Tableau as data visualization.