Experienced Certified Salesforce.com administrator and Certified Salesforce.com Service Cloud Consultant with some project management experience. Over 12 years of experience with all aspects of Administering, configuring, and implementing Salesforce.com for small to medium businesses, Confidential 500 companies, Non - Profits, and Government Agencies.
AREAS OF SPECIALTY INCLUDE:
- Advanced level of proficiency with Microsoft office products (Excel, Word, Powerpoint, and Publisher)
- Project Coordination, budgeting, scheduling, and reporting
- Requirements Gathering and User stories
- Training and documentation.
- Sales Cloud Setup and Implementation
- Service Cloud Setup and Implementation including Live Agent, Omni Chanel, Salesforce Service console, call center setup and configuration.
- Salesforce Lightning experience UX configuration, customization, and branding.
- Field Service Lightning setup, configuration and customization
- Salesforce communities (Customer, Partner, and Employee) setup, design, and configuration using Salesforce Community templates.
- Salesforce Financial Services Cloud setup, configuration, and customization
- Salesforce Visual Workflow.
- Document creation, management, and digital signature applications:
- Conga Composer/Conga Sign
- Milestones PM
- Salesforce Action Plans
- Calendar Anything
- Demand tools