SUMMARY:

• Around 5 yearsof experienceas a SalesforceAdmin/Developer in evaluation, design, development, testing, maintenance and production support using SDLC process and AGILE methodologies.
• Having good experience in working with Sprint cycles and releases in Agile methodology
• Proficient in building data model by creating apps, objects, tabs, fields, establishing relationship using master - detail, lookup and many-to-many relationship.
• Strong exposure in implementing business logic using formula fields, cross object formulas, validation rules, roll up summary fields, field dependencies, etc.
• Proficient in implementing Salesforce security model by creating users, roles, public groups, queues, profiles, field level security, and permission sets. Strong at controlling record visibility using OWD and role hierarchy.
• Experience in automating business process by developing complex workflow rules, configuring immediate and time dependent workflow rule actions, configuring approval process, etc.
• Extensive experience in creating reports, scheduling reports, dashboards, setting up dynamic dashboard filters, and scheduling dashboard refresh.
• Ability to work independently and in a team under deadline pressure.
• Hands-on experience with all the levels of testing including Sanity, Usability, Functional, Integration, Regression, Re-testing, User Acceptance and System Testing .
• Good hand’s on Experience on Salesforce Marketing cloud Social Studio and SalesforceCPQ.
• Good knowledge in Product setup, Product Options, Product configuration & rules, Pricing, Discounting and Quote templates in Salesforce CPQ
• Good oral and written communication skills.

TECHNICAL SKILLS:

Programming Languages: HTML, XML, CSS.

Operating Systems: Microsoft Windows XP/Vista/7/8

MS Office Suite: MS Power Point, MS Project, MS Excel, MS Word, MS Visio.

Salesforce: Force.com platform, Sales Cloud, Apex Classes & Triggers, Visualforce pages, Workflow rules & Approval processes, Reports & Dashboards, Analytic Snapshots, Salesforce CPQ.

PROFESSIONAL EXPERIENCE:

SALESFORCE Admin/Developer

Confidential, DALLAS TX

Responsibilities:

• Attend regular meetingswith client to gather the requirements and documented them as per client’s business requirements document artifact.
• Worked on standard objects such as Accounts, Contacts, Leads, Opportunities, Products, and Price Books and created various custom objects per requirements.
• Managed users, security, roles, profiles, groups, page layouts, queues and other Salesforce.com setup options as needed for the Sales team.
• Automated client’s sales process using workflow rules and approval processes.
• Good Knowledge on Apex classes, triggers and Visualforce pages per business requirements
• After every sprint, deploy all the required components using Change Set to STAGE upon successful unit testing for UAT and then to PROD upon business sign-off.
• Design and Development is being done using Agile methodology.
• Work on Monthly releases and make sure that all the changes are implemented into Production without any bugs or issues.
• Working on Salesforce CPQ where my responsibilities include requirements gathering, Discussions with the business owner’s regarding the requirements on a weekly basis and documenting them.
• Worked oncreating Custom fields, Validation Rules and implementing the Approval processes as per the Business Flow.
• Good knowledge in Product setup, Product Options, Product configuration & rules, Pricing, Discounting and Quote templates in Steel brick CPQ.
• Managing the Discount percentage by using Term Discount Schedules.
• Defining the products based on the Renewal Term into Sub-Subscription and Non-Subscription Products.
• Worked on Quote Templates and helped in Customizations
• Created Configuration Rules to meet the business requirement
• Configured Price Rules and Product Rules to drive the data across the application.
• Created Option Constraint as per the business module

Environment: Salesforce.com platform, Salesforce CPQ, Visual Force, Record types, Custom objects and fields, Assignment rules, Workflow rules & Approval process, Process builders, Data loader, Reports & Dashboards

Confidential

PROGRAM ANALYST, DALLAS TX

Responsibilities:

• Gathered requirements, estimated LOE and created functional requirements for Salesforce implementation.
• Configured Salesforce including but not limited to validation rules, workflows, custom labels, custom settings, profiles, roles and permission sets.
• Used the Force.com plugin for Eclipse IDE to develop, enhance, test, and deploy applications on the Salesforce platform.
• Participated in KT sessions for business users and other associates working with SFDC.
• Met with customer operations manager to identify issues and areas of potential improvement

Environment: Salesforce.com platform, Workflow & Approvals, Custom objects and fields.

Confidential

QUALITY ANALYST

Responsibilities:

• Experience with AGILE methodology, involved in Daily Scrum calls, Story pointing and retrospective meetings.
• Participated in Business analysis and review meetings to understand the business requirements and system designing the test scenarios.
• Prepared test strategy, test plan and test case documents
• Involved in entire QA Life Cycle (SDLC) and wrote Test Documentation and Test Plan for the relational database, web and Client/Server.
• Derived test cases from the story(s) and design documents, defining the test strategy, test design and process.
• Involved in creating and reviewing Test cases, Test data and updating them as change in business and functionality.
• HP ALM tools were used to create of Automated Test Plans.
• Prepared Test Data for positive and negative test cases.
• Involved in executing test cases manually on different Release Iterations.
• Extensively created Data Driven Test scripts to read data from Text Files and check form validity of customer information and their accounts.
• Checked for Data boundaries/Limits, incorrect input of data.
• Performed Smoke testing, System testing, Backend and Regression testing of different prophit builds for project.
• Used Test Director for requirements, create and execute test cases, analyzing test results for Manual Scripts.
• Tested backend database using SQL commands.
• Actively gathered and updated the test cases as per change requests in Test Director.
• Defects logging, tracking and reporting to developers using Jira

Environment: Manual, HP Quality Center, SDLC, STLC, Waterfall, Jira, Windows7