SUMMARY:

• Degreed computer business professional with a combined 20+ years of Management Operations, Systems Analyst, Technical Support, Development, Web Programming and Project Life Cycle experience.

Software and Computer Skills:

• MS Word, Excel, Visio, MS Access, PowerPoint. SharePoint, Business Objects: Web Intelligence, ASP, Java - Script, VB-Script, ASPX (ASP.Net VB 2.0, AJAX), XHTML, DHTML, SQL server (Stored Procedures), DB2, Oracle 12c, SQL plus, Sybase, Crystal Reports, Unix, Beyond Compare, Photoshop, Dreamweaver, MS Visual Studio, Homesite, Corel Paint Shop Pro, PVCS Tracker, ALM, JIRA, Change Management Version Manager, Agile and Waterfall project methodology, Confluence Wiki sites

PROFESSIONAL EXPERIENCE:

Sr. Systems Business Analyst (Contract)

Confidential

• Provided leadership, guidance and system process improvement for the dotcom team
• Worked with the business unit gathering requirements, SIT testing and implementing successful projects using project systems development life cycle ‘SDLC’
• Reviewed options and associated risks with the business partners. Participated in the design and testing of the solution.
• Worked with technical staff (Linux and Development team) on current and new system modifications
• Actively participated in meetings to collect requirements from the business and answered end-user questions
• Developed and executed test scripts in ALM based on project requirements
• Participated in meetings to develop solutions among end users and technical staff

Sr. IT Business Analyst

Confidential

• Provided leadership, coaching and development of the Product Control IT team.
• Completed analysis and documentation of current and future state business processes, with a focus on systems analysis, productivity and efficiencies. Documented these processes using Confluence Wiki sites.
• Developed functional requirement documents (FRD) and present these in order to obtain timely sign-off by management, stakeholders, and the development team.
• Actively participated in and contributed to all phases of the Waterfall project lifecycle.
• Established strong working relationships and built partnerships with our business partners, key stakeholders and the development team.
• Lead UAT preparation, test cases, execution and managing issue resolution using ALM and JIRA.
• Perform business analysis to help define solution options and recommendations for each regulation, including pros/cons and rationale for recommendation.
• Maintained a thorough understanding of the knowledge required to provide effective technical application support and analysis (includes understanding of the batch job feeds, reference data problems, system interfaces, business rules).
• Worked closely with traders, middle office staff, operations and product control in resolving business related issues where SME or IT BA expertise was required.

Sr. Technical Systems Analyst (Sr. TSA)

Confidential

• Contributed to the overall success of projects as they move through the different phases of the Project Life Cycle. Researching and developing Technical Design Documents, assisting business unit members with the project design documents and to comply with business requirements.
• Providing leadership and guidance to Support Specialists and ensuring essential Application/System documentation and support tools are in place and kept up to date. Responsible for leading project activities related to Client Server Applications and System Support as a Subject Matter Expert.
• Participated in the design, development, implementation and support of mission critical web applications and financial tools (Loan Center and One Degree)
• Strong understanding of SQL relational database; created SQL Queries into excel reports for Management, Audit and Business Unit Members.
• Created Crystal Reports for customer based letters and internal business reports.
• Connected across IT with assigned business lines to assess, research, and analyze business, technical and system needs in order to resolve business systems issues by recommending technology solutions that meet sponsor/stakeholder needs.
• Researches the technical requirements for a specific project/function. Conducts technical design analysis, creates detailed design specifications, and performs software product evaluation, coding, testing, implementation and/or maintenance development for assigned initiatives and application domains
• This position is accountable for developing, enhancing, and maintaining multiple applications. Knowledgeable in systems analysis and design with the ability to convert functional requirements into detailed technical designs and efficient and logical code, utilizing industry software engineering best practices. This position is expected to have the ability to pass acquired technical knowledge and information on to others within the organization. This is a senior level development position. The incumbent is expected to display a senior level technical proficiency as well as senior level leadership and supervisory skills, and the ability to lead multiple development initiatives.

Programmer Analyst

Confidential

• Developed internal web applications for their Intranet, developed and supported internal and external company websites
• Ensure application integrity according to industry accepted standards and practices
• Understand the technical and business functionality of assigned systems
• Manage and escalates issues, risks and technology related problems appropriately
• Maintain and promote project methodologies and tools for improving project quality, change tracking, costs, and timelines.
• Ensures recommended system design by Application Development & Support meets the business units expectations.
• Programming Languages and Development Software used: ASP.Net(VB), ASP, JavaScript, VB Script, SQL server 2000, ASPX, MS Visual Studio 2005, Homesite 5.5, Corel Paint Shop Pro X, PVCS Tracker, PVCS Version Manager
• Participates in consulting services between IT and business partners on strategic and new initiatives by: assessing, researching, analysing business and system needs exploring alternative options with the goal to recommend business/ technical solutions that fill the Business Unit/Managers needs

Web Developer

Confidential

• Development software Dreamweaver 4 and MS Visual Studio 6.0
• Programming Languages used ASP, JavaScript, VB Script, SQL
• Designed and Developed Dynamic Intranet web sites, Win NT/XP SQL server 7.0
• Working with Senior Management, Department Managers and others to assist in project planning, problem solving, support, design and other duties as needed.
• Member of the Technology Support Group (TSG)

Programmer Analyst

Confidential

• Worked with HP-Unix, WinNT, Exceed platform and Oracle database (SQL)
• Supported a Web Interface (used Netscape Enterprise Server software)
• Deployment of GUI application onto Unix servers, tested users accounts
• Maintained Databases Globally (worked with DBA's) made sure that all the data transferred to all the databases and were all up and running
• Worked in a 24x7x365 production support environment with rotating on-call responsibilities

Systems Analyst IBM

Confidential

• Maintain functionality of web site (E-Sites) and the databases/servers
• Made sure that all the code propagated from staging environment to production
• Solved defects, missing images, broken code and crontab jobs for the web site
• DB2, SQL, UNIX, Perl scripts, WinNT, HTML