SUMMARY:

• Created and maintained project documentation, as stated in the Systems Development Lifecycle (SDLC) Methodology, Agile Development, Scrum Framework, including all deliverable documents, checklists, templates, requirements traceability matrix (RTM), gate review documentation, and others as needed
• Created and maintained project schedules tracking planned and actual start/finish dates, cost, and resources
• Maintained Project Communication Plans and Project Plans, as needed
• Conducted process improvement activities in accordance with SEI - CMM/CMMI methodology. Developed, maintained, and reviewed processes and procedures.
• Developed process flow diagrams using MS Visio.
• Applied Human Centered Design Methodology to research and understand systems and interactions to improve operation and processes for users
• Assisted with developing meeting agendas, presentations, scheduling, meeting minutes, creation of flow charts, proof reading material, organizational charts, and ordering office supplies
• Review websites, documents, storyboards, wireframes, projects, and project documentation for completeness, accuracy, usability and functionality. Report any issues found to management and/or Help Desk for solution and resolve all reported issues
• Assist with functional requirements gathering, define scope, and determine resources; create and maintain the Requirements Traceability Matrix (RTM), Functional Requirements Documents, Communications Plan, WireFrames, Action Items and other project and developmental documentation. Worked within a team to develop Business Process Management diagrams using BPMN 2.0 diagraming standards
• Review of all CR’s and closing them as they are resolved in the CM application.

TECHNICAL SKILLS:

SOFTWARE EXPERIENCE: Adobe Acrobat, Adobe Illustrator, Adobe PageMaker, Deltek Cobra, Deltek Open Plan, Clarity PPM, DOS, MS Excel, MS PowerPoint, MS Word, MS FrontPage, MS Publisher, MS Visio, MS Outlook, MS Project, WebTrends Enterprise Reporting, Lotus Notes, Corel Office Suite, PaintShop Pro, LiveImage, Macromedia Dreamweaver, cc:Mail, Groupwise, HTML, Web Page Design, MS Internet Explorer, Netscape, Paradox, Oracle, MS Access, 4th Dimension, Harvard Graphics, WordPerfect, Mainframe, PVCS Dimensions, ITIL, PVCS Dimensions, SAP MM, Support Soft, Sharepoint 2.0/3.0, Axosoft OnTime2006, EMC Documentum, HOTS, CLEO, MS Project Server (PWA), ALM, VersionOne, JIRA, FTP, ServiceNow, Google Docs (Docs, Sheets, Slides, Drive), Adobe Acrobat DC Pro, Atlassian Confluence, Skype, WebEx, Citrix, DropBox, MS Office 365

PROGRAMMING: HTML 3.2, HTML 4.0, Excel Pivot Tables

METHODOLOGIES: Project Management Institute, CMMI, SDLC, Agile, Scrum, Six Sigma, UML, ITIL, RUP, BPMN 2.0, Recruiting

WORK EXPERIENCE:

Confidential

Business Process Re-engineer

Responsibilities:

• Acquired knowledge of Confidential healthcare system for Veterans and shared the knowledge gained to the team and stakeholders
• Develop Sharepoint site for team documentation
• Create and maintain Atlassian Confluence page for Human Centered Design (HCD) Team documents and reference documentation
• Report and track application issues via JIRA
• Maintain and Update project documentation using IBM Rational Team Conference and Rational DOORS
• Document business processes using BPMN 2.0 Methodology
• Effectively recommend and implement continuous improvements to business and data architectures
• Active team member in multiple teams for the VA client
• Complete all client required training
• Peer review deliverable documents for correct spelling, grammar, information and other issues
• Operate in an Agile development environment in researching and developing of deliverables
• Participate in Scrum Daily Standup meetings
• Use Adobe Acrobat DC to conduct Accessibility Testing of all deliverable documents
• Conduct 508 Compliance audits of all electronic documents and correct issues to make them compliant and pass Accessibility Testing
• Led research and documenting of all Federal and Department and Veterans Affairs Digital Standards
• Consistently deliver all deliverable documents to the customer as scheduled
• Experienced working remotely via VPN
• Report all work conducted on weekly status reports, client and customer timesheets.
• Attend all team and customer meetings weekly and monthly and ad-hoc meetings
• Currently possess active Public Trust clearance, VA PIV Card and VA clearance
• Assist in other areas, as needed

Confidential, Vienna, VA

Portfolio Integrator

Responsibilities:

• Contractor working onsite at the Department of Interior, Bureau of Safety and Environmental Enforcement ( Confidential ) in Sterling, VA
• Maintain multiple high priority project schedules
• Report on ITIL project activity monthly to the customer
• Peer review deliverable documents to correct spelling, grammar, information and other issues
• Participate in IT Operational meetings and discuss any dependencies on current projects
• Assist with IT Quality Assurance activities, when needed
• Report project and IT issues via ServiceNow
• Telecommute three days per week
• Work with new processes to maintain and track IT projects

Confidential, McLean, VA

Sr. IT Project Coordinator/Implementation

Responsibilities:

• Supported the Information Technology Modernization contract with Confidential
• Responsible for coordinating and tracking all project activities
• Maintain project schedule using MS Project on a weekly basis
• Track resources and task assignments
• Prepared weekly, monthly and ad-hoc reports for Project Status and Deliverables
• Created and presented presentations and briefings on project activity to management and customer
• Assisted in project requirements gathering and documenting all findings in Requirements Traceability Matrix (RTM)
• Participated in team working groups to identify, document and investigate current business processes and needs of the Confidential Budgeting Office
• Agile development used in development of processes and deliverables
• Capture all meeting minutes and distributed to all meeting attendees
• Assigned to various teams within the project such as Quality Assurance Team and Functional Requirements Team to solicit, capture, document and peer review of functional requirements, process diagrams, presentations for the project
• Monitored all weekly team timesheets to ensure accuracy and reporting to the customer; and reported timesheet issues to management and resolved in a timely manner
• Maintained document repository both onsite and at client site
• Assigned as Scrum Master to facilitate, manage and report on team activities for the design, development, and implementation of the software solution to the customer
• Facilitated Peer Review Meetings to ensure all documents and deliverables are accurate and free of any grammar, spelling, and information errors before submitting to the customer. Experienced in reviewing of functional requirements documents and identifying formula errors, missing information and other discrepancies
• Review budgets to ensure accuracy and within planned budget
• Created and maintained functional and technical Business Process Management diagrams using BPMN 2.0 standards
• Submit Monthly Management Report with all inputs to client on-time every month

Confidential, Tampa, FL

Sr. Project Coordinator

Responsibilities:

• Maintain California and Texas Project Tracker spreadsheet tracking task progress
• Participate in daily and weekly project meetings
• Created and revised Adobe PDF documents of text books to meet the needs of end-users and quickly navigate through the document
• Contact both internal project managers and outside vendors to obtain task status
• Organize and upload pertinent project documents in to Documentum eRooms, as required
• Peer review deliverable documents to correct spelling, grammar, information and other issues
• Assist with the gathering and distributing Bookmaps and other publishing documents using propriety software applications such as HOTS and CLEO
• Use SAP application to search for publishing products and asset identification numbers to distribute book publishing electronic files
• Assist customer with editing of book publishing and online products using Adobe Acrobat Professional, MS Word, CLEO, File Transfer Protocol (FTP), Google Docs and other tools.

Confidential, Orlando, FL

Project Analyst

Responsibilities:

• Peer review deliverable documents to correct spelling, grammar, information and other issues
• Maintained the Global Product Development ( Confidential ) Organizational Chart using MS Visio and listing all resources and their information on a separate spreadsheet for all Confidential Resource Managers
• Created a report to track the number of projects of 139 Project Managers and their planned effort hours, and actual hours for those projects on a weekly basis.
• In addition, maintained an accurate head count of all resources both Contractors and Full-Time Permanent Employees within Confidential and reported to the Confidential Vice President
• Attended Project Review Board and Governance Meetings in the approval of new project concepts and projects

Confidential, Reston, VA

Project Scheduler

Responsibilities:

• Provided expert understanding of the Earned Value process and standards as related to the project
• Received and processed weekly installation reports into the IMS
• Built the Work Breakdown Structure (WBS) based off of the Basis of Estimate (BOE) and any contract modifications
• Maintained the work breakdown structure (WBS) and coordinate/communicated with Project Control Analysts on charge codes for all planning packages and work packages
• Loaded resources such as labor hours and materials/subcontractor costs into the IMS
• Maintained the WBS Dictionary
• Peer review deliverable documents to correct spelling, grammar, information and other issues
• Provided support to the Confidential Project Management Office (PMO), when needed
• Attend project meetings and updated project plan based on new tasks as necessary
• Updated Control Account Manager (CAM) Notebooks on a weekly and monthly basis on Sharepoint Site
• Supported any special project; such as assembly of documents for validation and audits

Confidential, Fairfax, VA

Project Coordinator

Responsibilities:

• Provided weekly meeting minutes and action items, weekly project reports including earned value analysis such as cost variance, schedule variance, and burndown charts
• Provided training and guidance on Agile Software Development Method
• Conducted Scrum Daily Standup meetings
• In addition to working as a team with Agile Development also identified, developed documentation, wireframes of web-based applications being developed with the user experience as the main focus
• Met with the client at the end of each Sprint and demonstrated the application functionality developed within the Sprint and obtained immediate feedback
• Implemented Earned Value Management (EVM) reporting for all active projects
• Created numerous spreadsheets for both budget and security related issues using MS Excel
• Responded to Security Data Calls as needed in accordance with National Security Act, Confidential and FISCAM standards
• Assisted with requirements and scope determination, communications plans, RTM
• Assisted Web Development team with User Acceptance Testing (UAT) of newly developed web-based applications and test for usability, following established Use Case Plan tested the Graphical User Interface (GUI), and standard look and feel of the application
• Peer review deliverable documents to correct spelling, grammar, information and other issues
• Worked in developing wireframes for the new web application and also captured those requirements in meeting minutes
• Administered Sharepoint® site such as creating and designing new sites, posting documents and collaborating
• Excellent communications skills in coordinating with the customers, developers, management

Confidential, Houston, TX

IT Analyst

Responsibilities:

• Received and analyzed all incoming calls/issues including escalating to other departments as needed
• Replicated software issues/defects in order to determine source of issue/defect
• Determined customer requirements based on issues and conveyed to the Business Analyst in developing of application upgrades
• Managed Change Control Requests ( Confidential ) submitted for software application fix or data fix.
• Reported all incoming Confidential at the weekly Change Control Board ( Confidential ) meeting for approval before implementing the fix to the production environment
• Completed the inventory and asset management of software, hardware and license agreements

Confidential, McLean, VA

Process Engineer

Responsibilities:

• Assigned as the PMB Chief Librarian for the Process Asses Library (PAL) responsible for managing enterprise-wide, office and project artifacts on the PAL SharePoint site
• As the Web Content Administrator (WCA) responsible for coordinating and ensuring all new or revised web content (including review of HTML code) was conducted in accordance with the Web Team policy and standards
• Worked with development team and project team in developing WCA designed for the end-users
• Tasked with Asset Management activities to account for all hardware, software and licenses within the division on the SAP enterprise-wide application
• Assisted the Enterprise Configuration Management Working Group ( Confidential ) in organizing, coordinating, and formulating policy, plans and standards
• Completed Executive Weekly Reporting as the Backup Coordinator, where I gathered weekly statuses from over 100 employees and produced a consolidated status report of all activity in a timely manner. In addition, reviewed all information to ensure accuracy and completeness of information
• Provided weekly metrics reporting on process improvement requests to management
• Developed and updated process, procedure and template documents as well as enterprise-wide project management templates and flow charts
• Participated in the Infrastructure Services Process Group ( Confidential ) weekly meetings to determine the plan of action on various processes/procedures and continuous improvement initiatives
• While in AES Branch assisted with maintaining development documentation such as Responsibility Traceability Matrix (RTM), Functional Requirements Documents, Change control documentation, and auditing of components within the CICS Mainframe.
• Assisted with Integrated Learning Management System (ILMS) in development of training material for onsite and offsite training sessions.
• Peer review deliverable documents to correct spelling, grammar, information and other issues
• Performed Technical Recruiter duties such as sourcing, contacting, scheduling interviews of Information Technology positions within the company and at the client site for a period of over one year