Salesforce Administrator Resume

SUMMARY:

To be the driving force of great customer service by creating the best Salesforce.com applications.
To have a passion to continually improve my skills for the sake of my company and my personal growth.
Create custom fields - text, formula, picklist, currency, etc..
Create validation rules to ensure accuracy of data
Create new Sandbox instances
Create Custom Settings to assist in Approval Process
Create Approval Processes, Backups
Familiar with Apex Code, triggers, test classes, Visualforce pages
Create Custom Reports/Dashboards, Public Groups, Schedule Reports
Load data in bulk for Campaigns using CRM Fusion's People Import, Demand Tools
Support & Update templates generated with Conga Composer
Add/Update data with Data Loader
Create Flows to dynamically update fields and allow data entry
Manage all aspects of users including profiles, roles, permission sets, roles, role hierarchy, territory management, licensing, Lead Assignment rules, freeze, activate & deactivate users, password resets, sharing rules etc.
MS Office Proficient - Excel, Word, Outlook, Power Point, Access

EXPERIENCE:

Confidential

Salesforce Administrator

Responsibilities:

Work with consultants on deployment activities
Create/Deploy change sets on daily basis.
Maintain over 50 Salesforce sandboxes
Add/Update Custom Settings as needed
Add/Term users
Launched Live Agent
Wave Analytics - create lenses
Personal initiative - created systems to maintain Live Agent users, configurations, skilling

Confidential

Salesforce Administrator

Responsibilities:

Implemented new enhancements including creation of custom fields, workflows, page layouts, approval processes, queues, email alerts and templates
Performed all point and click configuration tasks
Followed standard update procedures and conventions throughout the update process
Created business requirement docs, technical design docs, test cases and documentation
Completed functional testing, user acceptance testing, change set creation and implementation
Demonstrated new features to users
Monitored Opportunities for duplicates to maintain report integrity
Created reports and dashboards to give management actionable reports that bring out business driver metrics as well as monitoring data integrity and data quality
Maintained report and dashboard naming conventions
Maintained email automation of reports
Gave support to over 1000 users - from resetting passwords to escalating the issue if needed
Gave immediate response or got back with user within 24 hours
Maintained Commission Estimation System in Salesforce.com
Used CRM Fusion's Demand Tools/People Import to load data in bulk for campaigns
Created new Objects in Salesforce.com as needed
Worked with D&B Data to update records
Maintained Production & Sandbox environments of Salesforce.com
Supported all Sales and Marketing initiatives
Created and facilitated data quality projects through ongoing data analysis, to improve record de- duplication and data quality
Maintained & implemented the project roadmap and strategic initiatives
Evaluated and implemented third party solutions
Developed materials and conducted sessions for end users
Created and facilitated data quality projects through ongoing data analysis, to improve data quality, reduce record duplication & storage management

Sales System Analyst

Confidential

Responsibilities:

Managed Territories across the nation
Managed Rewards System
Created Cost and Sales Reports
Migrated from Access base system to Confidential Sync Model
Managed Commission Estimation Process in Confidential

Sr. Purchasing Analyst

Confidential

Responsibilities:

Created Forecast Purchasing System using Confidential
Maintained Items and Rates in ordering system from multiple vendors
Created Standardization Processes
Participated in negotiations with vendors
Maintained national inventories

Purchasing Clerk

Confidential

Responsibilities:

Ordered Merchandise
Kept track of rates of vendors & assignments of vendors to our locations
Created Quarterly Orders

Vendor Add Auditor

Confidential

Responsibilities:

Add new vendors to the A/P System
Enforce vendor add rules
Consolidate vendor accounts when possible

A/P Auditor

Confidential

Responsibilities:

Process invoices for payment into A/P System
Audit invoices, verify of accuracy of data entry, approval signatures
Process expense reports, Verify compliance of expense rules, Verify approval signatures

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