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Salesforce Administrator Resume

SUMMARY:

  • To be the driving force of great customer service by creating the best Salesforce.com applications.
  • To have a passion to continually improve my skills for the sake of my company and my personal growth.
  • Create custom fields - text, formula, picklist, currency, etc..
  • Create validation rules to ensure accuracy of data
  • Create new Sandbox instances
  • Create Custom Settings to assist in Approval Process
  • Create Approval Processes, Backups
  • Familiar with Apex Code, triggers, test classes, Visualforce pages
  • Create Custom Reports/Dashboards, Public Groups, Schedule Reports
  • Load data in bulk for Campaigns using CRM Fusion's People Import, Demand Tools
  • Support & Update templates generated with Conga Composer
  • Add/Update data with Data Loader
  • Create Flows to dynamically update fields and allow data entry
  • Manage all aspects of users including profiles, roles, permission sets, roles, role hierarchy, territory management, licensing, Lead Assignment rules, freeze, activate & deactivate users, password resets, sharing rules etc.
  • MS Office Proficient - Excel, Word, Outlook, Power Point, Access

EXPERIENCE:

Confidential

Salesforce Administrator

Responsibilities:

  • Work with consultants on deployment activities
  • Create/Deploy change sets on daily basis.
  • Maintain over 50 Salesforce sandboxes
  • Add/Update Custom Settings as needed
  • Add/Term users
  • Launched Live Agent
  • Wave Analytics - create lenses
  • Personal initiative - created systems to maintain Live Agent users, configurations, skilling

Confidential

Salesforce Administrator

Responsibilities:

  • Implemented new enhancements including creation of custom fields, workflows, page layouts, approval processes, queues, email alerts and templates
  • Performed all point and click configuration tasks
  • Followed standard update procedures and conventions throughout the update process
  • Created business requirement docs, technical design docs, test cases and documentation
  • Completed functional testing, user acceptance testing, change set creation and implementation
  • Demonstrated new features to users
  • Monitored Opportunities for duplicates to maintain report integrity
  • Created reports and dashboards to give management actionable reports that bring out business driver metrics as well as monitoring data integrity and data quality
  • Maintained report and dashboard naming conventions
  • Maintained email automation of reports
  • Gave support to over 1000 users - from resetting passwords to escalating the issue if needed
  • Gave immediate response or got back with user within 24 hours
  • Maintained Commission Estimation System in Salesforce.com
  • Used CRM Fusion's Demand Tools/People Import to load data in bulk for campaigns
  • Created new Objects in Salesforce.com as needed
  • Worked with D&B Data to update records
  • Maintained Production & Sandbox environments of Salesforce.com
  • Supported all Sales and Marketing initiatives
  • Created and facilitated data quality projects through ongoing data analysis, to improve record de- duplication and data quality
  • Maintained & implemented the project roadmap and strategic initiatives
  • Evaluated and implemented third party solutions
  • Developed materials and conducted sessions for end users
  • Created and facilitated data quality projects through ongoing data analysis, to improve data quality, reduce record duplication & storage management

Sales System Analyst

Confidential

Responsibilities:

  • Managed Territories across the nation
  • Managed Rewards System
  • Created Cost and Sales Reports
  • Migrated from Access base system to Confidential Sync Model
  • Managed Commission Estimation Process in Confidential

Sr. Purchasing Analyst

Confidential

Responsibilities:

  • Created Forecast Purchasing System using Confidential
  • Maintained Items and Rates in ordering system from multiple vendors
  • Created Standardization Processes
  • Participated in negotiations with vendors
  • Maintained national inventories

Purchasing Clerk

Confidential

Responsibilities:

  • Ordered Merchandise
  • Kept track of rates of vendors & assignments of vendors to our locations
  • Created Quarterly Orders

Vendor Add Auditor

Confidential

Responsibilities:

  • Add new vendors to the A/P System
  • Enforce vendor add rules
  • Consolidate vendor accounts when possible

A/P Auditor

Confidential

Responsibilities:

  • Process invoices for payment into A/P System
  • Audit invoices, verify of accuracy of data entry, approval signatures
  • Process expense reports, Verify compliance of expense rules, Verify approval signatures

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