SUMMARY:

• To be the driving force of great customer service by creating the best Salesforce.com applications.
• To have a passion to continually improve my skills for the sake of my company and my personal growth.
• Create custom fields - text, formula, picklist, currency, etc..
• Create validation rules to ensure accuracy of data
• Create new Sandbox instances
• Create Custom Settings to assist in Approval Process
• Create Approval Processes, Backups
• Familiar with Apex Code, triggers, test classes, Visualforce pages
• Create Custom Reports/Dashboards, Public Groups, Schedule Reports
• Load data in bulk for Campaigns using CRM Fusion's People Import, Demand Tools
• Support & Update templates generated with Conga Composer
• Add/Update data with Data Loader
• Create Flows to dynamically update fields and allow data entry
• Manage all aspects of users including profiles, roles, permission sets, roles, role hierarchy, territory management, licensing, Lead Assignment rules, freeze, activate & deactivate users, password resets, sharing rules etc.
• MS Office Proficient - Excel, Word, Outlook, Power Point, Access

EXPERIENCE:

Confidential

Salesforce Administrator

Responsibilities:

• Work with consultants on deployment activities
• Create/Deploy change sets on daily basis.
• Maintain over 50 Salesforce sandboxes
• Add/Update Custom Settings as needed
• Add/Term users
• Launched Live Agent
• Wave Analytics - create lenses
• Personal initiative - created systems to maintain Live Agent users, configurations, skilling

Confidential

Salesforce Administrator

Responsibilities:

• Implemented new enhancements including creation of custom fields, workflows, page layouts, approval processes, queues, email alerts and templates
• Performed all point and click configuration tasks
• Followed standard update procedures and conventions throughout the update process
• Created business requirement docs, technical design docs, test cases and documentation
• Completed functional testing, user acceptance testing, change set creation and implementation
• Demonstrated new features to users
• Monitored Opportunities for duplicates to maintain report integrity
• Created reports and dashboards to give management actionable reports that bring out business driver metrics as well as monitoring data integrity and data quality
• Maintained report and dashboard naming conventions
• Maintained email automation of reports
• Gave support to over 1000 users - from resetting passwords to escalating the issue if needed
• Gave immediate response or got back with user within 24 hours
• Maintained Commission Estimation System in Salesforce.com
• Used CRM Fusion's Demand Tools/People Import to load data in bulk for campaigns
• Created new Objects in Salesforce.com as needed
• Worked with D&B Data to update records
• Maintained Production & Sandbox environments of Salesforce.com
• Supported all Sales and Marketing initiatives
• Created and facilitated data quality projects through ongoing data analysis, to improve record de- duplication and data quality
• Maintained & implemented the project roadmap and strategic initiatives
• Evaluated and implemented third party solutions
• Developed materials and conducted sessions for end users
• Created and facilitated data quality projects through ongoing data analysis, to improve data quality, reduce record duplication & storage management

Sales System Analyst

Confidential

Responsibilities:

• Managed Territories across the nation
• Managed Rewards System
• Created Cost and Sales Reports
• Migrated from Access base system to Confidential Sync Model
• Managed Commission Estimation Process in Confidential

Sr. Purchasing Analyst

Confidential

Responsibilities:

• Created Forecast Purchasing System using Confidential
• Maintained Items and Rates in ordering system from multiple vendors
• Created Standardization Processes
• Participated in negotiations with vendors
• Maintained national inventories

Purchasing Clerk

Confidential

Responsibilities:

• Ordered Merchandise
• Kept track of rates of vendors & assignments of vendors to our locations
• Created Quarterly Orders

Vendor Add Auditor

Confidential

Responsibilities:

• Add new vendors to the A/P System
• Enforce vendor add rules
• Consolidate vendor accounts when possible

A/P Auditor

Confidential

Responsibilities:

• Process invoices for payment into A/P System
• Audit invoices, verify of accuracy of data entry, approval signatures
• Process expense reports, Verify compliance of expense rules, Verify approval signatures