SUMMARY:

• Serving smiles and satisfaction globally enriching end engineers' user experience every day by addressing or solving concerns, questions or issues with enterprise level software suites specialized in managed secure file transfers, end to end business monitoring and data flow governance.
• Well experienced working in a challenging and changing environment, that enlightens my skills and provides opportunities for me to help in the organization's growth besides building my professional career.
• I have worked hard gaining a multitude of rich experience in the software services industry for more than a decade.
• I've recently acquired PMI - CAPM certification and I would like to venture into leadership or management roles for effective contribution to my profession.

EXPERIENCE:

Confidential

API Technical Lead Developer, Phoenix, AZ

Responsibilities:

• Analyze, design, build, test and launch of IMS DB/DC API on COBOL batch.
• Extract and create loads for Java Spring boot batch application uploads.
• Data model analysis using ProtegreSQL.
• Lead Scrum meetings.
• Apply knowledge of JCL, COBOL, IMS, DB2, TSO, SPUFI, Delta IMS and ZOS.
• Manage the project documenting requirements, design, test and implementation plan.
• Use Changeman and Service Now for managing packages and releases.
• Apply tools such as IntelliJ, Eclipse IDE, GIT, etc. for Agile development.

Confidential

API Gateway Engineer, Phoenix, AZ

Responsibilities:

• Provide support for API Gateway at the enterprise level.
• Develop, test and implement integration of Appdynamics with API Gateway machine agent and Java agent over SSL to enable live monitoring of the health of multiple servers and JVMs.
• Provide technical explanation for issues identified by business.
• Lead the patching and maintenance of servers hosting the applications.
• Deploy API applications, services, methods, Fed, Environment and KPS objects using API Gateway.
• Identify root causes for technical issues in API Gateway.
• Work with backed teams to reach resolution of issues.
• Develop and debug Linux/Unix bash shell scripts.
• Monitor the services, methods, traffic and exceptions on a regular basis using API Gateway Dashboard, Monitoring and complex queries in Splunk.
• Install API Gateway, Manager, Portal and Policy Studio from scratch.
• Develop policies using filters for throttling, authentication, etc.
• Register, configure and Publish APIs on API Gateway Portal with features added that are provided by the Gateway.
• Handle incidents and changes using HP Service Manager (HPSM).
• Participate in Disaster Recoveryexercises.
• Application of ContinuousIntegration/Continuous Deployment /DevOps toolslike GIT and Jenkins.
• Apply expertise on REST/RESTful, SOAP API, WSDL, JSON, WebServicesas a part of supporting API Gateway.

Confidential

Enterprise Application Integration Developer, Phoenix, AZ

Responsibilities:

• Significant contribution to the critical upgrade and migration from Confidential Gateway Interchange to Confidential including Sentinel, Passport and Composer by drafting step by step procedure using iterative testing.
• Design new interface prototypes utilizing Pesit-E, FTP/S and SFTP for transferring files of different EDI standards.
• Architect and implement end to end monitoring solution for interface transactions (~1 million end to end transactions a week) of the enterprise through web dashboards on Sentinel.
• Enable Mobile or Smart device/phone monitoring of business intelligence required for different groups - Developers, Application users, Operations team, End users and Business partners.
• Design, Build and Provide warranty support for backend Oracle database PL/SQL stored procedures and functions.
• Automate collection and transformation of enterprise data from systems, applications, files and database on different platforms into centralized ETL (Sentinel) repository.
• Customer’s advocate for numerous product issues and challenges by acting as a liaison in opening and following through technical cases until closure.
• Strive to keep the enterprise MFT site SSL certificates up to date and recommending multiple guidelines for FIPS, SOX and HIPAA compliance throughout my tenure.
• Design, Build and Support fully functional calendar dashboards for SLA adherence of interfaces.
• Device and configure role based and facility/region/application context based access management using multiple identity stores, entities, roles and groups in Passport along with Active Directory for different levels of enterprise users, external users and administrators.
• Automate shell scripting using Excel for junior developers to follow.
• Collaborate with other teams including Network/Firewall, System administrators, Database administrators, SAAS, Storage etc. along with usage of tools such as ServiceNow for requests and incident resolutions.
• Advice on configuration of HA proxy / F5 for High Availability and High Capacity load balancing.
• Deploy war filesor web application and Install/ConfigureJetty and Apache Tomcat.

Sr. Services Consultant

Confidential, Phoenix, AZ

Responsibilities:

• Explore how well our products are used in the customer's infrastructure and applied for their business case.
• Recommend any changes such as configuration updates, upgrades, installs or solutions that can help utilize the product better.
• Demonstrate recommendations using working prototypes.
• Act as a liaison between customer and the internal support services by raising and following up on cases as and when required.
• Maintain up to date information on the Confidential software and solutions and answer customer's questions on different product features.
• Perform health checks to ensure optimum usage of the product and ensure operational efficiency.
• Analyze, design, build, develop and implement custom solutions as well as architecture to bridge gaps between customer's needs and product limitations.
• Partner Onboarding on Confidential and Sentinel Health Check with BCBS, TX.
• Custom development of Web Services API in CSOS (same family as of Confidential and Interchange) using Java for DEA approval to accept orders with Cardinal Health, OH.
• Assistance for Sentinel upgrade and Health Check with Confidential, AZ

Sr. Technical Support Engineer

Confidential, Phoenix, AZ

Responsibilities:

• Solve customer concerns, both written and over the phone in a professional and empathetic manner, representing the company in a positive and proactive manner.
• Provide troubleshooting assistance, problem replication / duplication and documentation to QA and product development to assist in root cause analysis and resolution of customer issues.
• Document all customer contacts and activities in the CRM system or as advised by management.
• Create knowledge base articles based on department guidelines to support customer self-help and call avoidance strategies.
• Work on diverse platforms including Unix flavors - Sun Solaris, IBM Aix, Linux, HP-UX, Windows, JVM, Mainframe Z/OS and AS/400.
• Diagnose issues with advanced troubleshooting skills by analyzing Confidential traces, system logs, process dump and core files.
• Application of in-depth knowledge on protocols used for secured file transfers and EDI such as FTP/S, HTTP/S, SFTP, AS1, AS2, AS3 and PGP to solve issues at enterprise level transfers.
• Work with multiple databases such as Oracle, MySQL, MSSQL and DB2.
• Walk to the edges by cloning customer's entire system to replicate true customer experience and application behavior.
• Create and share tools using programming skills to automate test effort for load testing and results collection to reproduce issues specifically related to performance in real production environments.
• Support a variety of Managed File Transfer, Monitoring and Central Governance products such as Confidential Secure Transport, Gateway, B2Bi, Interchange, CSOS, API, Secure Relay, Secure Client, Transfer CFT, Passport, Composer and Sentinel.
• Interview candidates for technical aptitude and core competencies as well as provide induction for new hires.
• 24/7 on call support for system production down situations.

Level2 Technical Lead

Confidential, Phoenix, AZ

Responsibilities:

• Provide consultancy for various business partners transferring files with Amex at an enterprise level with Confidential options by applying the best of client interfacing skills.
• Provide Level 2 technical support for any file transfer issue.
• Application of in-depth knowledge in enterprise standard Confidential protocols like FTP/S, HTTP/S, SFTP, EDI AS2, and Connect Direct.
• Implement, manage& support Confidential solutions for various file transfer partners.
• In-depth application of knowledge onAxway/Tumbleweed Secure Transport & Sterling Commerce Connect Direct product.
• In-depth application of knowledge on various platforms - Mainframe Z/OS, Linux, UNIX, OS/400, DOS/Windows & VOS for handling files.
• Solution for automated creation ofhuge number of file transfer profiles applying Mercury Quick Test Professional (QTP).
• Report status &migration of file transfer setups from NAN Stratus to Confidential platform.

Technical Test Architect

Confidential, Phoenix, AZ

Responsibilities:

• Involved in creating multiple test environments for Confidential .
• Analyzed & designed thesolution for multiple MQ infrastructures to support multiple Confidential environments.
• Report & resolve issues related to the test environment by raising tickets & involving appropriate groups.
• Extensive communication with various groups ( Confidential, Enterprise Middleware Infrastructure, Mainframe Gaithersburg Team, server administrators, database administrators, N/W group,and application teams) to create & manage test environments.
• Stress/Load testing by generating & simulating real time process using automation programs written in COBOL and REXX.

Business System Analyst

Confidential, Salt Lake City, UT

Responsibilities:

• Involved in creation of automated reports for Confidential Sbusiness intelligence on various grounds like sales, compliance, anti money laundering, product distribution, etc.
• Requirements gathering &M1-documentation by working closely with the business partners & stake holders.
• Engaging and communicating with various technology groups appropriately.
• Application of knowledge on the ETL tools, Ms Microstrategy, AB intio and IBM DB2 stored procedures.
• Status updates with follow up on issues related to the project progress.

Mainframe Application Programmer

Confidential

Responsibilities:

• Application development & support for various modules within Confidential .
• Application of knowledge on COBOL, IBM DB2, IMS DB/DC, REXX, JCL, TSO, File Aid, SPUFI, OS/390, Z/OS, Java, Ms office andIBM Websphere MQ Series API.
• Analyze, design, build, test, promote & provide warranty support for various modules across Confidential .
• Experience with Amex SLDC processes like Method-1, Incident Management,Change Management, etc.
• Involved in migration of Confidential applications from Salt Lake Citymainframe to Phoenix mainframe & various six sigma projects.
• Created numerous tools to automateanalysis, build, test using simulation & data migration activities in REXX & COBOL.