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Business Development Representative Resume

SUMMARY:

Energetic professional looking for a challenging roll, utilizing my 6+ years of customer service and acquired analytical experience. High level in client management and attention to detail.

TECHNICAL SKILLS:

Communication Responsive MS Office Proficiency Customer Service Efficiency Adaptability Project Evaluation Time Management

PROFESSIONAL EXPERIENCE:

Business Development representative

Confidential

  • Identify and qualify the key aspects of a potential lead, including need, budget, time frame and decision - making responsibility.
  • General knowledge of the IT industry, with the capacity to learn about individual systems and products quickly, and accurately, for marketing efficiency.
  • Manage client database utilizing MS Dynamics and SalesForce.

Business analyst (intern)

Confidential

  • Managed 19 client (associations) relations using Microsoft Dynamic Customer Relations Management (CRM) system, maximizing client communication.
  • Collaborated with team of 7 to build, maintain, and test system functions with use cases that support the various scenarios expected and association needs when using the system.
  • Developed custom business process models for each association using Bizagi, efficiently increasing customer satisfaction and business process knowledge.

Data Analyst (contract)

Confidential

  • Answered helpdesk phone lines of Medicaid Reps, troubleshooting Medicaid applications via (Access Systems)
  • Monitor clients, responding quickly and effectively, consistently increasing customer’s satisfaction.
  • Collaborated with team members to facilitate the best possible solutions to accommodate clients.

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