SUMMARY:

• Around 9+ years of IT experience in all phases of Software Development Life Cycle (SDLC) which involves requirement gathering, requirement analysis, design, development, implementation & enhancement of projects using Salesforce.com CRM and Java/J2EE technologies and followed Agile(SCRUM)&Waterfall Methodologies. Involved on salesforce configuration, customization, integration, deployment, communities and classic to lightning migration, lightning component, lightning design system.
• 5+ years of extensive knowledge of Salesforce.com CRM and its Development Life Cycle as a Developer / Administrator and 4 years on Java/J2EE technologies.
• SFDC Configurations, Customizations and integration with external systems - as Administrator and Developer.
• Develop User Interface, Page Layouts, Tabs, Custom fields, Custom objects, Validation Rules, etc.
• Salesforce CRM platform and environment of SFDC such as Sales Cloud, Service Cloud, Call Center, Force.com and Chatter.
• Good understanding on Partner portal (Partner Relationship Management).
• Creating custom Objects and Tabs, designing Custom Fields, assigning Validation Rules and Field-Level Dependencies, Approval Processes.
• Experience on translating business process into Custom Objects and creating Lookup Relationships and Master-Detail Relationships.
• Implement Security/Sharing Rules, Configure Permission sets, Field Level Security, Record Level Security, Profiles, Roles & Resource monitoring at different Hierarchical Levels of the organization.
• Administrative tasks like User Management, Creating Profiles, Roles & Permission Sets, Workflow, Tasks & Events, Email notification &Templates, Reports &Dashboard, Metadata & Metadata API.
• Used data migration tools such as Apex Data Loader, Salesforce Import and Export Wizard.
• Implementing Apex Classes, Visual Force Pages, Apex Components, Controllers, Triggers, Scheduler, Batch Apex, Analytic Snapshots, Migration Tool, Web Services API and working with Force.com IDE. Exposure in Customer Portal and Self -Service Portal.
• Experience in Trigger, Test Methods, and writing SOQL and SOSL queries.
• Expertise in web technologies like HTML5, XML, CSS, JSP, JavaScript, jQuery, AJAX, WSDL, REST API, SOAP API, BULK API, Force.com Callouts, Batch and Apex Programs Schedule.
• Email-to-Case , Web-to-Case , Web-to-Lead , Tracking Field History , Set-up Logging History , Set-up Audit Trail & Data Migration .
• Understanding and functionality of Web Services for SOAP API and REST API.
• Write Business logics in APL using Eclipse IDE with Force.com Plug-in environment.
• Worked with Migration tools GearSet, Force.com IDE, Eclipse and have knowledge of Change set migration code and configuration from the Dev Sandbox to Production.
• Administered, Configured and maintained Salesforce.com application User Profiles, Roles, Assigning Permissions, Generating Security Tokens, Validation Rule and Upgrade Installation.

TECHNICAL SKILLS:

SFDC Technology: Apex Classes, Controllers and Extensions, Triggers, Visual Force Page, SOQLSOSL.

SFDC Tools: Apex Data Loader, Connect Outlook, Force.com IDE (Eclipse), My Eclipse.

Languages: Apex, Java/J2EE, SQL, PL/SQL.

Web Technologies: HTML, JavaScript, AJAX, CSS, XML, WSDL, REST, SOAP, jQuery.

Databases: MS SQL Server, My SQL, Oracle 10g/9i, DB2, MS Access.

Operating System: Windows, Unix, Linux.

PROFESSIONAL EXPERIENCE:

Confidential, Waukegan, IL

Salesforce Developer/Lightning Developer

Responsibilities:

• Responsible for requirements gathering from business users and prepare technical requirement specification document Implemented Agile Methodologies in developing SDLC.
• Used to Lightning Components access at the user, profile, and organization level.
• Created Impressive designs with Custom styling to bring dynamic versions of the components when setting up in Lightning App builder.
• Created many Lightning Components and server-side controllers to meet the business requirements. Experienced in migrating the standard and custom objects in standard experience to lightning experience.
• We used to Lightning Components for Community Builder, and the new consumer-based UI instead of having to use other frameworks (like Bootstrap).
• Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better. Leveraged APEX Controller to make a call for external requests to retrieve data from various API's and displayed them on to the component.
• Through tight integration, with Confidential Connectors, contact centers were improved and call management enabled to full computer-telephony-integration (CTI) functions using the Salesforce user interface, including agent login, desktop phone controls, caller identification, and screen pop. In facilitating the integration with the Salesforce application, a CRM adapter was loaded on the agent desktop.
• According to the business user’s requirement, creating Reports and Dashboards.
• Working with Administration activities like Users, Profiles, Permission Set Role, OWD settings and Sharing Rules. Designed and Developed Service Cloud and Integration.
• Developed a landing page using the Visual force. Worked as a legacy for creating new roles and profiles in the organization.
• Developed integration between salesforce and DocuSign for signing ceremony, viewing signed documents and update salesforce data based on user actions.
• Interface Designing using Visual force page and their supportive Controller Classes. Automate the functionality by writing Triggers and Apex Classes.
• Developed various Custom Objects, Tabs, Components and Visual Force Pages and Controllers.
• Developed and deployed workflows and approval processes for opportunities and products/ assets management.
• Worked with various salesforce.com objects Lead, Account, Contact, Opportunity, Campaign, Cases, Solutions Standard objects & Custom Objects.
• Worked on Salesforce.com Sales Cloud functionality, including Account Planning, Sales Forecasting, Opportunity Management, Lead Management and the Configure/Price/Quote (CPQ) processes.
• Created Objects, Page Layouts, Record Types, Relationships, Validation Rules, Workflows and Approval Process.
• Using Data Loader and Import Wizard for Data Export, Updates and Backup for the organization.
• Created workflows for automated Lead Routing, Lead Escalation, and Alerts & Custom Coaching Plans.
• Implemented Single Sign-On with SAML on force.com
• Created Public Groups, Queues, Permission Sets, Profiles, Users & Security Settings based on role hierarchy. Involved in Data Migration from three Legacy Systems to Salesforce.
• Implemented Salesforce Service Cloud & Opportunity Management (Case Management, Entitlement Management, Product & Price Book, High Volume Customer Portal, Partner Portal, Visual Force Sites) for business support and technical support for its channel customers.
• Worked with SOQL, SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.
• Designed dynamic and browser compatible pages using HTML , CSS , JQuery and JavaScript .
• Carried out performance tuning both on Informatica side and database side.
• Worked on writing Apex Triggers & Apex Classes, Batch Apex and Scheduled Apex.
• Experienced in designing UI using Visual Force Pages. Wrote Test Scripts for various scenarios.
• Migrating Metadata from one sandbox to another sandbox using GearSet tool.
• Used Web Services like SOAP API and Rest API to integrate with external systems.
• Implemented Email-to-Case, Web-to-Case for automation of the case creation.
• Performed Unit, Integration, Regression and User Acceptance Testing.

Environment: Force.com, Apex, Visual Force (Pages, Component & Controllers), Data Loader, HTML, JavaScript, Workflow & Approvals, Reports, Lightning, Import Wizard, Eclipse IDE, Security Controls, GearSet, Triggers, Informatica, Custom objects, Layout, SOQL (Salesforce Object Query Language).

Confidential, San Jose, CA

Salesforce Developer/Lightning Developer

Responsibilities:

• Interacted with various business team members to gather the requirements and documented the requirements.
• Experienced in migrating the standard and custom objects in standard experience to lightning experience.
• Experience in aura framework, Lightning Components and Salesforce Lightning Design System (SLDS).
• Worked on Salesforce Lightning Process Builder to easily automate Business Processes. Developed re-usable UI Components with Lightning Component Framework.
• Used Lightning framework to integrate with legacy systems like SAP, Microsoft and oracle.
• Involved in Agile methodology, Scrum that dramatically improved productivity and reduced errors.
• Implemented Apex Triggers with SOQL queries and created workflows like email alerts and field updates.
• Wrote an Apex Trigger on Contact for cross-object field update for reporting purposes.
• Wrote several SOQL and SOSL queries in the apex coding with consideration to Governor Limits for data manipulation needs of the application.
• Created custom VF pages using HTML, CSS, JavaScript and JSP to leverage the functionality of displaying the information on community portals from different objects and update them on the same page.
• Developed various Custom Objects, Tabs, Components and Visualforce Pages and Controllers.
• Created email templates and inbound emails using Visualforce for the clients and customers.
• Created Users, Roles, Public Groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
• Designed and deployed dynamic workflows, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Worked on data integration, data clearing, data transfer from third party API’s with requested permission sets using APEX data loader.
• Working with Salesforce data tools such as Data Loader and Eclipse Force.com IDE for data migration.
• Experience integrating salesforce.com with other apps.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on detail pages.
• Case Management by Configuring Email-to-Case for the end user to submit a case through Outlook.
• Used to enabled standard quotes in Salesforce to support the field sales team, auto generate quotes during customer visits.
• Used Apex Data Loader to migrate data such as accounts, campaigns from different legacy systems.
• Worked with Integration and web services. Integrated Salesforce with legacy systems using Apex Web services and outbound messaging.
• Performed inbound, outbound integration with websites using REST API, SOAP Web services API (WSDL).
• Used REST API callouts / WSDL (SOAP API) for connecting to the services hosted by third party companies to perform an action by connecting to their respective repositories and sending the request on demand.
• Enhanced the existing portal functionality and moved to Community cloud for more functionality including chatter, employee portal, customer portal, channel sales community, and customer support community.
• Identified usability and develop functional and smooth, easy-to- operate and eye-catching web applications using AngularJS and ReactJS.
• Experience in configuring price quote(CPQ) with Apttus.
• Involved in Test configuration Apttus within Sandbox environments to ensure that once users are granted access, all the aspects are fully functional.
• Worked on different Sandboxes for development & testing; Involved in migrating the code to production instance in installments using Change Set.
• Implemented Salesforce Development Cycle covering Sales Cloud, Service Cloud, Call Center, Chatter & App-exchange applications.
• Experienced in Unit Testing, for the customizations and developments done during the project.

Environment: : Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Lightning, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Ant tool, Windows XP.

Confidential, Dallas, TX

Salesforce Developer/Administrator

Responsibilities:

• Worked with Business System Analyst to provide recommendation and designed the Best Solutions for implementing new business ideas.
• Development, implementation and update focusing on Sales cloud and Service cloud .
• Worked on Service cloud module such as web-to-case, Escalation rules, and Assignment rules.
• Developed SharePoint site with number of pages and integrated with salesforce.
• Developed various Custom Objects, Tabs, validation rules, Components.
• Developed and deployed workflows and approval processes for custom objects for different request types as per the requirement.
• Reengineered APEX code already in production to optimize trigger-based transactions for performance and speed as well as to work seamlessly with governor limits.
• Enhanced Apex Class and Visual Force Page to create a custom Related List, showing activities for selected contacts or clients.
• Managed ongoing support requests and Administrative needs of users.
• Worked on Salesforce.com Standard Object s such as Accounts , Contacts , Opportunities , Campaigns , Cases and Solutions .
• Administered, Configured and maintained Salesforce.com application User Profiles, Roles, Assigning Permissions, Generating Security Tokens, Validation Rule and Upgrade Installation.
• Created and maintained Reports and Dashboards to provide fast access to key business metrics.
• Implementation of Apex Triggers , Apex Class for automation of the business process on Account, Contact, Opportunity and Custom Objects.
• Implementation of Batch Classes, Scheduled Classes as part of the Business Requirement.
• I worked in Marketing cloud (Exact Target) quoting team to implement Apttus CPQ and built applications using lightning.
• Creating custom pages and giving access to customer community.
• Performed Apex Callouts from Salesforce to the same external system to get tracking information of an order.
• Integrated Salesforce.com with external systems like Oracle and SAP using SOAP API and REST API.
• Responsible for Unit testing and performance testing of SFDC API/Web Service . Responsible for Agile methodology testing package upgrades in sandbox org and deploying in production org.
• Visual Force Pages using Standard Controllers, Custom Controllers, Extension Controllers & Web Services API. Creating new User Interface using JavaScript, HTML and CSS in Visual Force Pages.
• Created Page Layouts to organize Fields, Custom Links, Related Lists & other Components on Record Pages.
• As an Administrator implemented various advanced fields like Picklist Fields, Master-Detail Fields, Custom Formula Fields and defined Field Dependencies for Custom Picklist Fields.
• Case Assignment Rules to direct the case to appropriate group such as Stories & PCS Central Support.
• Created and configured Email templates which were used by PCS Central users for approval processes and other field updates.
• Used AngularJS http service to interact with RESTful web services and JSON to manage list of PoCs for creating, updating and deleting PoC items on the page.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Configured Chatter to track emails from Outlook to Salesforce by following a user.
• Used Apex Data Loader to Insert, Update and Import data from Microsoft Excel into Salesforce.com.

Environment: Salesforce.com, Apex Classes, Lightning, Controllers, CPQ, Triggers, Visual force, Force.com, Dashboards, Sales Cloud, Service Cloud, Data Migration, Informatica, Angular JS, SOQL, SOSL, Workflow & Approvals, Data Loader, Java Ant, Custom Reports, Oracle, Windows.

Confidential

Salesforce Developer

Responsibilities:

• Interacted with users to understand complex business requirements and documented the requirements.
• Experienced in Designing, Developing and Data Modeling of the application and ensured that they are within the Salesforce Governor Limits.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Designed and developed Visual Force pages based on the business requirements.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and Visual Force Pages.
• Developed integrations to Integrate Data from Salesforce.com using SFDC APIs.
• Developed SOQL query to pull data from salesforce.com instance to Right90 application. The process is set to run by default every 20 min and pull information that is changed since last successful sync run.
• Deploy using Force.com IDE tool, Changesets& Eclipse for the andbox to production environments.
• Created productive documents which will be used by rest of the team to have a better understanding of the related system; Salesforce.com CRM.
• As a part of Administrative tasks, Created custom objects, custom Fields, Validation Rules and Formula Fields. Wrote scripts to load Forecast Data fromSalesforce.com.
• Created Visualforce pages, Apex Triggers, Apex Classes, Test Methods and Workflows.
• Analyzed Integration flow and helped developers in implementing Service Max App within the organization.
• Created Page Layouts to organize Fields, Custom Links, Related Lists and other components on Record Pages.
• Implemented various advanced fields like Picklist Fields, Master-Detail Fields, Custom Formula Fields, and defined Field Dependencies for custom Picklist fields.
• Implemented Case Assignment Rules to direct the case to appropriate groups such as Stories and PCS Central Support.
• Wrote Case Escalation Rules to escalate cases depending on timeframe and difficulty of case issues.

Environment: Salesforce.com, Force.com, Data Loader, Controllers, Visual force, Informatica, Sales Cloud, Service Cloud, Data Migration, SOQL, Apex Classes, SOSL, Workflow & Approvals, Triggers, Java Ant, Custom Reports, Dashboards, Oracle, Windows.

Confidential

Salesforce Developer

Responsibilities:

• Using SFDC created detailed analysis of business and technical requirements and created solutions by customizing various standard objects along with Visualforce, Force.com API and web services.
• Developed and implemented workflows, field updates, email alerts, custom tabs, validation rules, approval processes.
• Developed and customized visual force pages using standard controllers, controller extensions, and custom controllers.
• Developed various visual force pages according to the needs of the application using different visual force components.
• Deployed SFDC package from organization to organization.
• Worked with various Salesforce.com objects Account, Contact, Leads, Opportunity, Cases, Order standard objects.
• Customizing the Application version using Apex triggers, Visualforce pages and SOAP API for Veeva online.
• Worked on Validation Rules, Workflows and Approval Processes.
• Integration using Web Sphere Cast Iron and Informatica cloud for data migration into the cloud.
• Created Reports and Dashboards to track Opportunity pipeline/Stages for Management visibility.
• Created triggers to enforce constraints on the fields and schedule tasks.
• Performed data migration into Salesforce App using Data loader with CSV files.
• Participated in Code review and suggested better ways of doing it.
• Used SOQL and SOSL conceding the governor limits to achieve the required result .

Environment: Salesforce.com, Force.com, SOQL, SOSL, Apex Classes, Controllers, Visual force, Sales Cloud, Service Cloud, Data Migration, Triggers Informatica, Data Loader, Workflow & Approvals, Java Ant, Custom Reports, Dashboards, Oracle, Windows.

Confidential

Java Developer

Responsibilities:

• Involved in analysis and design of the application architecture based on MVC Architecture, used open source Struts framework and Database with new field updates added to the legacy system.
• Wrote and customized several Java Programs for the spend management system at SBI to streamline the process of procurement.
• Web Tier was developed by using Struts Frame Work.
• Involved in Application development with IDE Tool Eclipse and web server Tomcat.
• Designed and developed User Interfaces, Menus using HTML, CSS, DHTML, JSP, JavaScript and client-side&server-side validations.
• JavaBeans have been developed for using them among various modules of the application.
• Created front-end screens for the module by using JSP’s.
• Used PL/SQL, Stored Procedures and table level and system level triggers for handling database processing and for generating analysis reports from MS SQL Server.
• Involved in writing XML parser handlers for parsing XML files and filling JavaBean Objects.
• Used SVN for Source Control and Version Management.
• Involved in Module and Unit Level Testing with JUnit, Participated in database tuning.

Environment: Java/J2EE, J2SE, Struts 1.1, XML, DOM, SOAP, Eclipse, SVN, WebLogic 8.1, TomcatMS SQL Server, PL/SQL, Ant, JUnit, UNIX.