SUMMARY:

Business Systems Analyst with an extensive Technical Writing background. Business/Functional requirements gathering through as per Agile/Scrum Methodologies, Emphasis on Technical Documentation creation, Regression/Validation/Load testing experience through Selenium/Python, Network Engineering/Systems Administration, and Security Modernization. Domain knowledge in following - IT healthcare, Financial, Hospitality, Utilities, Pharm, Mental Health and Education. Certifications in Scrum and Microsoft Enterprise Suite. Currently, working on my MSc. /Doctoral in Systems Engineering. Current Security Clearance-Public Trust/US Citizen.

TECHNICAL SKILLS:

VCAAS: Virtualized Cloud as a Service

VMware: Implementing/ Configuring/ Administering

Mobile App configuration/ implementation of functionalities: IOS, Android

Microsoft Enterprise Suite: SharePoint/ Visio/Azure/PowerPoint/Office 365

Coding/Testing: Python/ Selenium Integration with Cucumber Behavior Driven Dev/IBM Rational S/W Architect-Model Driven Dev

Google Apps/AWS/Apache Open Office/Version One/TFS/MS Project/QC ALM/Jira/Confluence/Trello/NoSQL/ SQL Server Management Studio (SSMS)/Sparx EA/IBM Rational S/W Architect MDD Dev/Business Process Mapping/Hyperion/MongoDB/ServiceNow/Tableau/MSBI/Python/R Studio/Deep Learning/Machine Learning

PROFESSIONAL EXPERIENCE:

Confidential, Baltimore, MD

Performance/Business Analyst

• Implemented Business Intelligence applications for the Exelon/BGE backend development-Operational Analysis, Matrices, Human Factoring/Performance.
• Utilized excellent understanding of business processes and concepts of business process re-engineering, requirements development, document development/publishing, and management processes. Demonstrated ability to present, explain the processes, requirements, and developments.
• Developed a comprehensive understanding of current business processes to maximize efficiency and effectiveness of technology solutions and to streamline requirements defining a process for ongoing application development. Applied Agile Development Process and acted as a proxy product owner for projects going into maintenance.
• Facilitated business processes redesign efforts to identify operational improvements and to maximize the technology assets. Documented new processes and worked with the stakeholders to implement all change flows.
• Developed, validated, and tested experimental KPIs and predictive models with the Hyperion reporting tool. Generated procedures, and process flow for statistical methods. Analyzed the interacting effects of the experimental model's predictive variables for incident management.
• Developed and tested SOB data step programs to calculate the specificity and sensitivity of an experimental predictive model.
• Researched predictive modeling procedures for maintaining, installing packages for evaluating utility maximum energy usage models and their statistical methods. Research current data and report findings for a linearized functionality.
• Created, evaluated, and tested experimental neural network diagrams with simulated data for predictive modeling analysis.
• Utilized excellent understanding of business processes and concepts of business process re-engineering, requirements development, document development/publishing, and management processes.
• Developed a comprehensive understanding of business processes to maximize efficiency and effectiveness of technology solutions and to streamline requirements defining a process for ongoing application development.
• Facilitated business processes redesign efforts to identify operational improvements and to maximize the technology assets. Documented new processes and worked with the stakeholders to implement all change flows through technical writing and documentation.
• Monitored and reviewed reports and records of activities to ensure progress is being accomplished toward specified program/project objectives and recommend changes in methodology as required to attain business objectives.
• Make recommendations based on data for process improvement and strategic business decision making.
• Created reports and data-driven presentations with impact - identified trends and occurrences in data and translated findings into various mediums including text, charts, graphs, displays, tables. Investigated and performed root cause analysis of complex nature reporting. Compiled executive level reporting as required. Ability to build reports from scratch, generate mock-ups, queries, formatting and maintaining customized reporting.

Confidential, Woodlawn, MD

Business Systems Analyst/Technical Writer

• Collaborated with Confidential SMEs on documentation of Technical requirements to support the SSA projects with its Major System Upgrades and Releases to close out the SSA ITSSC I Contract.
• SSA Health IT contract consisted of re-alignment and transformation of all LUI based systems to easy to manage GUI based systems. Consisted of implementing complex data extractions and transformations that were more appropriate for reporting within the new Databases.
• ETL processes were used to copy data from the operational LUI mainframes and transport to staging areas of designated “Data Warehousing” solutions to Data Marts, that are accessible to the new GUI based application. Mongo DB was used as a “reservoir” to hold newly created queries, and this in-turn created auto-generation of previously ran queries to shorten the process of re-running the same queries and other data generation.
• As part of the scrum team, all BAs were backup product owners and ran all project essentials-generated, updated, modified highly detailed/visible documentations for the knowledgebase that maintained the product.
• Ensured compliance and enforcement tokenization solutions to help secure personal information for State, Federal, and regulatory policies, and procedures.
• Project team technical writer and editor for multi-person teams developing start-up and shutdown procedures for the SSA projects/applications and training materials for major system upgrades and implementations using PowerPoint, Adobe, Photoshop, Visio and Camtasia.
• Implemented Business Intelligence applications for the SSA backend development-Operational Analysis, Matrices, Human factoring, and Long-Term DevOps fusion abilities.
• Collaborated with clients to create task-based policies and procedures for the Online Electronic Guides, which were implemented in the public/client facing websites.
• Generated easy-to-understand PPP “cheat sheets” for the user interface, online help guides and developer guides and updated web-page development that accessed the SSA mainframes for querying SSN information via Microsoft ASP and PHP scripting/coding for the SSA content, community, and commerce, and for a better understanding of the “back-end” and the Client-facing aspects of the systems through tools like Camtasia and Visio.
• Experience in working with diversified stakeholders and understanding the need of the project and creating and conveying a knowledgebase to allow the stakeholders to get a thorough understanding and “buy-in” into the scope of the project.
• Evaluated information from multiple sources; decomposing high-level information into detailed; abstracting low-level information; distinguishing requests vs. needs; distinguishing requirements from solutions; and classifying, synthesizing, and prioritizing requirements through SharePoint.
• Additionally, facilitated all sprint reviews, in creating the product backlogs and retrospectives at the end of each sprint.
• Developed technical stories, as per the requirements, to create, assimilate, and convey technical materials in a concise and effective manner, by utilizing the Scrum framework. Assisted the product owners to create a prioritized list of the product backlog and Requirements Traceability Matrix based on Business Requirements. Collaborated with Validation teams to test beta functionalities and feature sets. Produced the acceptance and smoke testing criteria. Initiated and closely formulized the Unit/BDD/TDD testing protocols with the development/coding teams. Brought the code failure/retest rate to 15% from a high rate of 32%.
• Facilitated meetings, findings and collaborated with the customer/client to directly understand their needs and translate these needs into clear descriptions, through thorough documentation, that our development, analysts, and validator teams can create work estimates and start working on using formatted standardized templates to document through user stories, mock-ups(Visio and IBM Rational S/W Architect for systems structural code) and specific business rules and specifications through Version One Management.
• Communicated with a client for realignment of the Online Help Guide. Wrote HTML coding to better focus and update all aspects of the Online Guide formatting and Technical Documentation.
• Generated TRD/SRD/POC documents including As-Is and To-Be business processes, screen mock-ups, and technical stories. Documented and diagramming current state business processes, then deriving and documenting/ diagramming desired/future state high-level business processes; and creating user stories leading to use(test) cases.
• Drafted BI roadmaps and managed end-to-end implementation of multiple projects using SDLC and agile methodologies.

Confidential -Alexandria, VA

IT Business Systems Analyst/Technical Writer

• Communicated with stakeholders and held Joint Application Development (Preparing and leading workshops) sessions to solicit user and business requirements.
• Generated Software Development Lifecycle documents including As-Is and To-Be business processes, screen mock-ups, training guides, user story development, and re-addressing.
• Conducted Gap Analysis, Data Mapping and developed Data Conversion specifications to modernize legacy systems. Capable of translating BRD to TRD to convert it into a working document for the development team.
• Developed presentations in MS PowerPoint and conducted briefings for project stakeholders. Provided ideas and support to meet the growing social media needs.
• Documented meeting minutes; held interviews and generated meetings and interview documentations
• Utilized Application Lifecycle Management Tools-Version One, Etc., Customer Relationship Management tool, and Enterprise resource planning.

Confidential, Tampa, FL

Business Infrastructure Consultant

• Acted as a Business Infrastructure Consultant with Wyndham Properties to reinitiate a custom PMS system (Brilliant/MSI’s WinPM Solution) to realign with new protocols within the PCI DSS/DR/CRM/ERP arena. Liaison between the business units, technology teams and support team member. Facilitated Loyalty Program initiation. Supported Customer Service and Marketing team with PMS Applications installing and updates. Including Websites, Loyalty Systems, third party customer relations, and Social Media Marketing.
• Maintenance of highly visible projects where infrastructure management, service delivery of cross-functional teams to manage large project was made possible.
• Provided feedback and advice to senior management to bridge the gap between business objectives and technology capabilities.
• Resourceful and independent with minimal supervisory collaboration and team building skills.
• In-depth knowledge of Rational Unified Process (RUP); risk engineering; data modeling and mapping; and design using UML(MagicDraw), Rational Rose, and Visio.
• Develop and lead redesign initiatives, guiding project and cross-functional teams across the business. Creation and documentation in project migration using Visio and Sparx EA Systems.
• Review and implement new procedures to adapt to new regulations. Mitigate risk and fix issues identified by the government agencies
• Provide analytical support to the process design teams, including definition, planning, and implementation of various initiatives to achieve process design goals. Generated initiative flowcharts using Visio/Sparx EA and presented to C-Level executives
• Used Sugar and later Salesforce tools to monitor performance, measure customer satisfaction, tracked the reservations’ processes and shared feedback with department leaders. Allowed us to organize, automate, and synchronize every facet of customer interaction from marketing, sales, customer service, and support. Internally, these tools were used to optimize communication and collaboration, by taking advantage of CRM social media connectivity, we were able ensure that customer with concerns are quickly connected with someone who can provide a solution.
• With Salesforce, we were able to utilize their “Marketing Cloud” and “Service Cloud” infrastructures to significantly reduce our overall cost per customer; in terms of, expenses to a 20 percent reduction as compared to conventional efforts.
• Created requirements for an implementation of portable smart devices, which included business case scenarios, feature-set requirements, vendor recommendations/proposals/POCs, policy implementation, training requirements, implementation timeline and responsibilities in user groups/Dev teams.
• Created migration protocols to implement smart devices with client facing sites through “buy-ins” of key stockholders and the implementation of processes to converge mobility in an enterprise environment seamlessly.
• Comprehensive range of Safety, Security and Technology solutions comprising of vendor contracts, local/state compliances, franchise affiliation management via district managers. Utilized the different CRM toolsets to work in-conjunction with Property Management Systems. Technology services such as Electronic Access Control, In-room Safes, RFID Locks, Magstripe Locks, Online Systems, Energy Management Systems, Minibars, Mobile Access, and Mobile Keys and other such hospitality attributes.
• Utilized Custom/COTs outsourcing of vendors to integrate the EMM (enterprise mobility management) through managed devices to initiate short- and long-term solutions for BYOD, data security, application availability, data management and datacenter management and functionalities.
• Utilized excellent understanding of business processes and concepts of business process re-engineering, requirements development, document development/publishing, and management processes. Utilized Agile methodologies for software development life cycle.
• Held User accepting meeting with customer service analyst, front desk analyst, CSR analyst to aid the best product and service platform development process.
• Leveraged exceptional analytical skills to convey the project into component parts, developing requirements from multiple perspectives. Gain feedback from diverse stakeholders and develop iterative discussion cycles, to refine business expectations/objectives and validate requirements.
• Aided and assisted in updating the “Present State” PMS module to “Future State” PMS module by providing continued support in the gap analysis, gathering requirements, elicitation, interviewing and documenting the requirements-NovaPlus/GuestView systems/Calling Accounting.
• Developed a comprehensive understanding of business processes to maximize efficiency and effectiveness of technology solutions and to streamline requirements defining a process for ongoing application development using agile methodologies.
• Performed and documented manual testing via Selenium/Web-Driver to assess the Security of systems and Web sites. Assisted Validation/QA Test teams to test functionalities and feature sets in pre-production versions. Initiated and closely assisted the Development/Coding team to formally write test data via unit testing for all coding lines per processes, then initiate the “actual” code.
• Utilized WCM/ECM/CMF (Web/Enterprises/Frameworks) to administer/ manage / create frameworks web content, via Capterra.
• Addressed the Developer/Test Teams to understand the Understanding of security, process and internal and external audit compliance, business continuity and disaster recovery requirements, etc.
• Implemented the RUP-Rational Unified Process to mitigate and control change. The predominant objective was a clearly defined series of phases through Version One, Etc. that included a combination of textual, but also a visual representation of what is being built.
• Implemented all procedures and policies pertaining to the US Section 508 Compliance Laws. Installed standards and toolkits, roles and regulations, shared guidance. Implemented Key performance indicator tools to establish matrices for workloads, scheduling, and projects indices and timelines of completion.
• Facilitated business processes redesign efforts to identify operational improvements and to maximize the technology assets. Documented new processes and worked with the stakeholders to implement all change flows through technical writing and documentation.
• Actively developed the processes and automation required to scale rapidly growing Digital Projects solutions and platforms. Designed and maintained proxied network infrastructure to meet increasing digital demand (internal and external). Utilized excellent understanding of software quality assurance concepts and proficiency with writing requirements, and test cases and performing system integration testing, user acceptance testing, functional and non-functional testing.
• Gathered requirements from clients and designed the Functional Specifications documents and test plans documents for the Hospitality PMS. Worked in an Agile Team of Eight
• All the documentation was gathered and translated into viable requirements, which were uploaded into a centralized database for the creation of a Business Requirements Document, System
• Maintained and distributed all SLA to junior staff members for proper implementation. Daily interaction with users in response to submitted requests for technical assistance and problem calls logs.
• Quick response through support and service resulted in low turnaround times for change requests and “bug” issues. Customer and client-side involvement ensured proper deployment occurred through all facets of installations.