PROFESSIONAL SUMMARY:

Result focused and self - motivated professional with 16 years of experience in Software Consulting with last 10 years focused on cloud technologies like Salesforce.com (Sales cloud, service cloud, marketing cloud, wave analytics, lightening, Heroku etc), Workday, ServiceNow, Siebel CRM On Demand as Sr. Architect.

TECHNICAL SKILLS:

LANGUAGES: Apex, Ampscript, Ruby, Pearl, Java, UNIX, JavaScript / DHTML, Microsoft Dot Net, Python, Visual Basic, Apex, Visual Source, and Visual C++

APP EXCHAGE APPS: Foundation Connect, Apttus, GridBuddy, Zurora, Firepond, SDocs, Docusign, Conga Composer, Form Assembly, Poll Daddy, Change scout etc.

DESIGN TOOLS: Rational Rose, Microsoft Visio, and Select Component Architect

FRAMEWORKS: Ruby on Rails, Force.com, Struts Framework, spring, Tapestry

METHODOLOGIES: OOD / OOP, UML, Rational Unified Process (RUP), Agile MethodologySCRUM

MQ PRODUCTS: MQ Series, Web Sphere Business Integrator, and Step Server Propriety Messaging Framework of Wisconsin Court Systems

DATABASES: Postgress, Sybase, MySQL, Oracle10g, IBM DB2, and Microsoft SQL server, Nosily

CONFIGURATION: Subversion, Microsoft Visual Source Safe, CVS, and Rational Clear Case.

PLATFORMS: Force.com, SFMC/ExactTarget, Windows, Linux

SERVICENOW: Issue Management, Catalog, Integration, Script, Workflow, business process, update set, Reports etc

SAP SYSTEMS: Concur Expense system

OTHER: TensorFlow, API.AI, IBM BlueMix, Cloudant, ChatBot

WORK EXPERIENCE:

Confidential

Solution/Technical Architect

Responsibilities:

• Architect Salesforce Service cloud enhancement with implementation of new features and integration
• Architect and develop Live Agent customization including VF page, Confidential classes, Console APIs etc
• Architect and build integrations using Dell Boomi Atom for Cloud to Cloud integration
• Architect re-writing of VF pages into Lightening
• Architect and design Salesforce Community Cloud implementation
• Architect and implement integration between ServiceNow and Salesforce and other third party software using REST based web services
• Architect and develop various re-useable lightning component for Salesforce and Salesforce Community
• Architect NodeJS application to leverage Salesforce data using Heroku Connect
• Design and develop integrations with survey tools using SOAP and REST APIs
• Integration using Dell Boomi with Salesforce to Survey Gizmo, Key Survey, Mail Chimp, etc using REST API etc
• Architect and design different batch processes for claim management and processing in Salesforce
• Implement Salesforce marketing cloud (Exact Target) using Email, Web, Mobile channels
• Architect design and implement customer community cloud
• Design, build, and support SFDC Wave Analytics apps, datasets, and dashboards using declarative in Wave Analytics
• Implement Live Agent for Support cloud
• Re-engineer existing applications build in Java and DOT Net and develop in Salesforce
• Development of complex custom functionalities using Visualforce, Components, Confidential, Trigger, SOQL, SOSL, SOA and REST based web services etc.
• Work on maintaining custom quoting tool (CPQ) built on Force.com platform using Visual Flows, Confidential Triggers, Confidential Classes, custom objects etc.
• Integration with Oracle Financials for invoicing and financial integration
• Review code and implement best practices
• Resolve production issues
• Mentor junior technical developers and BA

Confidential

Technical Architect

Responsibilities:

• Capture metadata requirements needed for the new org
• Define technical architecture and approach needed for org split
• Perform splitting of metadata from parent org using Copado and ANT script
• Create data sync processes using Heroku, Heroku Connect, and Postgress
• Over 45 different metadata types were identified for split and then migrated
• Architect data migration approach for split org using Heroku and Postgress
• Setup integration
• Support UAT and post-production issue

Confidential

Marketing Cloud Architect

Responsibilities:

• Architect and implement Service cloud features
• Architect migration of Right Now to Salesforce Marketing Cloud
• Create Data Extension, List, and load data in Salesforce Marketing Cloud
• Architect and create Automation Studio, Contact Builder, and Journey Builder flows in Salesforce Marketing Cloud
• Implement Ad Studio for Marketing Cloud
• Implement Social Studio
• Configure SF Commerce Cloud UI, features, and load data
• POC on Salesforce commerce cloud and API
• Develop custom activity for Journey Builder using NodeJS, Express, Postgress etc
• Design Change Management within the ServiceNow Development instance. Change Management processes will include Standard, Normal and Emergency requests and workflows.
• Experience designing service now business rules, client scripts, UI policies and actions
• Integration of web services leveraging the ServiceNow API’s including integrations and web services
• Use Sync Salesforce Data Extension in Journey Builder
• Configure Contact builder
• Architect and design custom activity in Heroku and Node JS
• Implement social share in the email templates
• Create and maintain Ampscript
• Build and provide production support to Automation studio processes

Confidential

Solution/Technical Architect

Responsibilities:

• Architect Salesforce Service cloud enhancement with implementation of new features and integration
• Architect and develop Live Agent customization including VF page, Confidential classes, Console APIs etc
• Architect and build integrations using Dell Boomi Atom for Cloud to Cloud integration
• Architect re-writing of VF pages into Lightening framework
• Integration architect
• Integration with multiple integration backend and external systems
• Design and perform mapping for interface
• Build and test integration
• Resolve production issues
• Developing new pages using lightening
• Architect and implement integration between ServiceNow and Salesforce and other third party software using REST based web services
• Integration using Dell Boomi with Salesforce to SurveyGizmo, MailChimp, etc using REST API etc
• Architect and design different batch processes for claim management and processing in Salesforce
• Implement Salesforce marketing cloud (Exact Target) using Email, Web, Mobile channels
• Architect design and implement customer community
• Implement Live Agent for Support cloud
• Re-engineer existing applications build in Java and DOT Net and develop in Salesforce
• Development of complex custom functionalities using Visualforce, Components, Confidential, Trigger, SOQL, SOSL, SOA and REST based web services etc.
• Work on maintaining custom quoting tool (CPQ) built on Force.com platform using Visual Flows, Confidential Triggers, Confidential Classes, custom objects etc.
• Integration with Oracle Financials for invoicing and financial integration
• Review code and implement best practices
• Resolve production issues
• Mentor junior technical developers and BA

Confidential

Technical Architect

Responsibilities:

• Architect Sales and Service cloud features
• Implement Service Console and Live Agent
• Architect and develop LiveAgent configuration and customization
• Live Agent customization including pre-chat, chat, post-chat forms, web services etc.
• Data migration from SQL database into Salesforce using RJ Integration
• Data migration from on-premise database to Salesforce using Informatica on Demand
• Build Email and write Ampscript for Marketing Cloud Email
• Create Data Extension, List, and load data in Salesforce Marketing Cloud
• Create Automation Studio, Contact Builder, and Journey Builder flows in Salesforce Marketing Cloud
• Run report and load data from external sources into Salesforce Marketing Cloud
• Architect and design different batch processes for claim management and processing in Salesforce
• Implement Salesforce marketing cloud (Exact Target) using Email channels
• Create project templates and work on project workbench feature of Project Management application in ServiceNow.
• Build templates using Conga Composer and S-DOCS
• In Conga, configure different options for downloading, storing and delivering your output files
• Batch generation of documents using Conga Composer
• Use Template Builder in Conga Composer to build templates
• Create Conga templates to generate Word and PDF documents
• Architect design and implement customer community
• Implement Live Agent for Support cloud
• Solution architect and implement Sales and Operations business processes
• Re-engineer existing applications build in Java and DOT Net and develop in Salesforce
• Development of complex custom functionalities using Visualforce, Components, Confidential, Trigger, and configuration
• Architect and develop Visualforce pages etc.
• Architect and develop community for external users to manage account and license information
• Use APPTUS Proposal Management and APPTUS PRODUCT Management for quote and products
• Architect and build integration using Mulesoft ESB, Cast Iron Studio, Web Services
• Architect and build integration using Dell Boomi
• Architect and build integration with Workday HR system for Payroll and HR data
• Resolve production issues
• Mentor junior technical developers and BA

Confidential

Technical Architect

Responsibilities:

• Architecting custom Salesforce.com app development that includes:
• Object model for the support organization
• Integration with Oracle to receive claim and order information for different business areas
• Community for clinic staff and physicians to collaborate and resolve claims
• Apps for external vendor Genpact to login in Salesforce and help resolve the claims
• Tools for admin to perform security analysis
• Design and development of community
• Implement Live Agent
• Design email templates using Ampscript in Salesforce marketing cloud
• Integrate Salesforce Marketing Cloud with external systems using Fuel API
• Load data from multiple sources like SQL, Salesforce etc into Salesforce Marketing Cloud
• Provide business improvement suggestions and implement them technically
• Resolve day to day business and technical operational issues
• Create proof of concept for new functionality
• Mentor team of developers and admin
• Review code and provide technical solution

Confidential

Enterprise Salesforce.com/Workday Technical Consultant

Responsibilities:

• Solution architect Siebel CRMOD data migration and conversion to SFDC
• Migration of service cloud from CRMOD to Salesforce.com
• Architect and design custom customer portal for case management for external customers
• Design conversion and integration between SFDC and Oracle R12 Customer Data Hub
• Design integration with Firepond, custom DOT Net quoting application, Oracle 11i for quoting using Informatica on Demand (IOD)
• Perform document reviews and engage with clients
• Manage team of developers, admins, and BAs
• Provide business improvement suggestions
• Integrate with executives to get buy-ins to the changes and solutions,
• Re-design enterprise architecture using middleware’s like Dell Boomi, Cast Iron, Webservices, and Informatica on Demand.
• Resolve day to day technical issues
• Evaluate Workday for HCM solution
• Work with Workday for HCM proof of concept
• Lead team of developers and functional analysts
• Integrate WorkDay HCM Data with Salesforce.com

Confidential

Solution Architect

Responsibilities:

• Design and manage implementation of grant making system built on salesforce.com.
• Manage program for the NPower’s foundation connect app for OSF
• Capture requirements for grant making system.
• Solution design for the Salesforce custom development around FoundationConnect app.
• Integration design with cast iron, applications hosted in Amazon Cloud and NetSuite.
• Integration of Conga Merge, Docusign app etc. with the product.
• Migration from Oracle/Siebel CRM on Demand to Salesforce support and Sales cloud.
• Migration of articles, solution, and knowledge to Salesforce Knowledge.
• Integration with Oracle 11i, quoting etc.
• Integration with Oracle 12i for quoting and customer data hub (CDH).
• Custom design of Salesforce Customer Portal to work with service module.
• Confidential component design and development using controllers, extensions, and custom settings, visual force pages etc. n SAP Hana.

Confidential

Architect

Responsibilities:

• Defining and controlling the integrated enterprise application landscape to ensure optimal integration for the business processes and aligning this with the Technical Lead and Team.
• Interact with Project Sponsors, Project Stakeholders and multiple business and technical teams to define and deliver complex features.
• Ensure architectural policies and standards are defined and ensures adherence by development project teams and maintenance teams.
• Strategically plan, design, and coordinate the implementation of strategic projects and assess the effectiveness of the operational activities for the end users and support staff.
• Produce solution design documentation for complex enterprise applications implementations, custom application development projects and integrating complex solutions with client legacy and SOA environments.
• Practical experiences in the entire SDLC from solution definition, solution architecture definition to design, development and testing of the SFDC application.
• Applied knowledge of the solution definition, design, layout and configuration of the SFDC implementation and related applications.
• Develop practical solutions and methodologies; develop point-of-view, delivery methodologies, etc as related to SFDC.
• Analyze and improve the existing business processes and create best practices through active participation in business process management teams.
• Analyze business requirements and identify risks/problems in meeting system requirements.
• Maintain awareness of technological advancements/make recommendations for integration where appropriate.
• Work with Technology Services Manager and Solution Architects to build implementation and staffing plans and timelines for larger projects.
• Drive the Sales Force Automation (SFA) project team through development and release cycles.
• Review and support materials for accuracy in functionality and business process.
• Leading larger initiatives across several teams, process and quality of service improvements, strategic planning, project management for software within the teams, and management of resources across teams.
• Manage the day-to-day activities of the engineering team within an Agile/Scrum environment.
• Work closely with the engineers to architect and develop the best technical design and approach.
• Build and maintain integrated project schedules that account for internal/external dependencies, differing SDLC approaches, numerous constraints, and adequately factors in some contingency for some unplanned delays while still be aggressive.

Confidential

Architect

Responsibilities:

• Responsible for architecting and managing small, medium, and large web and client-server applications across cross platform Salesforce, J2EE, Java, Ruby on Rails, Saleforce.com, and client-server software projects.
• Salesforce: rack and report project status on a weekly basis to ensure project timelines and deliverables are being met and project is on track.
• Oversees process management, process mapping and business communications to ensure the operations is positioned to efficiently handle the demands of changing customer needs, unpredictable environmental conditions and corporate policy changes
• Creating functional business requirements.
• Perform detailed analysis of business and technical requirements.
• Involve in Salesforce.com Architecture, Design, Development, and Administration
• Use Force.com developer toolkit - Confidential, Visualforce, Force.com IDE, Force.com Migration Tool, and Web Services/SOA & Metadata APIs.
• Experience with the Confidential data loader.
• Experience configuring, customizing and programming in Confidential, Visualforce, Confidential classes and triggers, Confidential web services, and API - Integration experience, including different business systems and integration tools.
• Communicate\Collaborate effectively with analysts to design integration solutions delivered using Informatica, Force.com, and Adobe Flex.
• Create Visualforce pages and create custom applications for internal users.
• Involve in setting organization wide profiles and groups.
• Debug\Resolve system integration related issues.
• Collaborate with other developers on best practices.
• Develops test cases based on available business and system documentation and specifications.
• Follow and implement Salesforce best practice and software development practices.
• Train users and mentor developers.
• Experience with the Confidential data loader.
• Map client requirements with CRM application functionality identifying areas for customizations/custom development.
• Serve as a technical expert for implementing customizations that require coding and as a point of contact for gathering, reviewing, and implementing look and feel changes on out of box Salesforce CRM system.
• Responsible for creating & delivering in a timely and accurate fashion CRM and workflow solutions
• Evaluate cloud integration of SAP CRM and Informatica with Salesforce.
• Understanding of CRM domain.

Confidential

Consultant

Responsibilities:

• Management of maintenance and new software development projects.
• Gather and review functional requirements.
• Effectively partner with executive level clients to identify and assess strategic business issues and potential solutions.
• Review and monitor agile development methodology followed by vendors for project management.
• Worked with various business units to get their products online through various e-commerce initiatives.
• Involve in the software development and requirements management.
• Help in System Integration testing, User acceptance testing (UAT), regression testing, and Functional testing.
• Handling customer requirements and manage timelines.
• Manage end-to-end Software Development Life Cycle using Waterfall model.
• Create prototype and system blueprint documents.
• Lead an IT and user team for achieving optimal project delivery and support.
• Create and manage prototype projects on Ruby on Rails.
• Responsible for leading and coordinating the technical work in the integration with data warehouse systems.
• Design framework for sharing data with partners and cross platform systems.
• Live demonstration at customer premises and presentations.
• Mentor employees and consultants.
• Establish organization wide architectural standards.
• Develop standards and process documents for web application development.
• Create prototype and system blueprint documents.
• Create design documents for development and maintenance projects.
• Integrate change requests in software development process

Confidential

Consultant

Responsibilities:

• Work with management, software, and infrastructure team to provide IT solutions to become Sarbanes-Oxley compliant.
• Gather and review functional requirements.
• Structure and plan deliverables for multiple phases of web projects.
• Act as the main point of contact between many levels of business and technical groups.
• Lead team of developers located across different countries.
• Collaborates with VP and client manager to mitigate and address technical issues and provide technical expertise and solution.
• Plan and deliver Sarbanes-Oxley (SOX) compliant web application.
• Contribute to the business development process by participating in sales calls, assisting/leading proposal development efforts and delivering client presentations.
• Experienced in coordinating and motivating consultants and offshore resources in support of time line and IT project deliverables.
• Assessed project feasibility, gathered business requirements, and executed project plans for various business groups that were part of the organization wide IT initiatives.
• Create deployment methodologies.
• Architect data sharing framework with SAP ERP system.
• Analyze user requirements and create architect documents.

Confidential

Team Lead

Responsibilities:

• Onsite coordinator for offshore developed projects.
• Work on complete SDLC process.
• Impact analysis of applications and re-engineering
• Review functional requirements.
• Create high level and detail design documents.
• Create high level and detail design documents
• Designed and developed UML diagrams Use Cases, Activity Diagrams, Class diagrams, Sequence Diagrams .
• Write the unit test plan, integration test plan, and system test plan
• Support and maintenance of applications
• Mentoring and team members.
• Write the unit test plan, integration test plan, system test plan and scripts.