Application Development Lead Resume

TECHNICAL SKILLS:

Areas of Expertise: Application development, Technical Leadership, Project Management, Business Analysis, Application Support, Process Development & Improvement, Systems Implementation & Support, Project Planning & Execution and Managing Teams

Technology Skills:: Certified and expertise in application development using IBM InfoSphere Datastage and PL/SQL. Additionally, have hands on experience in Talend, SSIS and Oracle 11g

SUMMARY

Highly motivated, goal - oriented professional with a passion for technology
8+ years of experience in SDLC - Analysis, Design, Development, Quality, and Production Support within the digital space of IT for CITI CARDS (Banking/Credit Card - Secure Messaging and Debt Restructuring) and TARGET (Retail- Point of Sales and Supply Chain)
4+ years of experience as a trusted leader managing high performing teams and applications with high traffic and transaction volumes
Managed multiple, large projects with various technology platforms and applications concurrently involving cross-functional teams and several vendors
Experience in leading teams in offshore/onsite model

PROFESSIONAL EXPERIENCE:

Confidential

Application Development Lead

Managed a development team to implement technology digital projects designed to ensure legal compliance, enhance customer experience, enhance customer benefits and services, reduce fraud losses, and build on competitive marketing initiatives within CITI CARDS providing leadership, management oversight and risk management throughout the project lifecycle
Excellent knowledge of how to use analytics to restructure the flow of data from legacy system to the new product and design the new functional modules as part of Debt Restructuring program. This helped to improve collection effectiveness and collector productivity by 20%.
With Strong communication and creative problem-solving skills, proposed a system that provides collections activity statistics for reporting that helps the client in evaluating the collection representatives.
Coordinated in decreasing the application maintenance cost by 10% and improving the overall performance and capacity by 40% with application server migration. This saved the maintenance cost by $300K year-over-year.
Implemented in reducing the Average Handle Time (AHT) of the Collections Representatives while servicing their customers. Reduction in AHT helps the customer agents to service more customers in a day which will eventually achieve more business to the client. The team I led, successfully achieved the expected goals by delivering quality product and exceeding the expectations.

Solution Engineer and Team Lead

Confidential

Designed and developed ETL modules to integrate systems across channels into a single, authoritative source for Business Partner information and thereby reducing manual work effort by 60%, increasing operational efficiency and eliminating manual errors
Lead Developer & Participant in all phases of project development cycle: Provided technical guidance to the business in definition phases of project, completing design documentation, performing hands-on development in the application code, unit testing, system integration testing, and support for user acceptance testing as well as implementation support
Assisted in leading a massive redesign effort to migrate applications into the SAP environment involving hands on development of data capture templates
Enhanced the performance of SQL server from 60% to 75% by scrutinizing and identifying blocks and deadlocks in the inefficient SQL query that required fine-tuning.

Volunteer Activities: Volunteered marathons across India and US, ‘Tour de Cure’ cycling event to bring awareness on diabetes.

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