SUMMARY:

• 10+ years of professional Software Development Experience with strong Object - Oriented Analysis, designing and programming technical skills including 6+ years of extensive experience in Salesforce .com CRM and Force.com platform with proficiency as aDeveloper and Administrator.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Actions, Tasks and Events.
• Experience in SFDC Development in implementing Apex classes, Triggers, Visualforce, Force.com IDE, S-Controls, SOQL and SOSL.
• Performed Validation Rules, workflows, e-mail services and approval processes using Customization & Apex classes.
• Extensive involved in all phases of Software Development Life Cycle Methodologies like Agile, Waterfall, Spiral and work accordingly to improve processes, systems, and methodologies.
• Worked on complete salesforce classic to lightning migration cycle
• Have knowledge on Lightning App Builder to develop apps visually, without code using Custom-Built Lightning Component.
• Developed lightning components and lightning apps to provide better and more interactive interfaces to end users, which help in sales enhancements.
• Involved in developing salesforce lightning Apps, Components, Controllers and events.
• Analyzed large-scale business systems, Business Requirements Documents, Business Overview Documents, Authoring Narrative Use Cases, Functional Specifications, Technical Specifications, reporting and testing plans.
• Expertise with Administration and Configuration of Salesforce .com CRM to populate and maintain data
• Managing IDM (Identity management) tools based on O Auth 2.0 and SAML (Security Assertion Markup Language) for SSO (Single Sign On).
• Experience working across various SFDC implementations covering Sales Cloud, Marketing cloud, Service Cloud, Call center, Chatter.
• Configured Sales Force Automation (SFA) for Campaign management, Opportunity Management, Account and Contact Management, Data Quality Management.
• Working knowledge of B2B / B2C e-Commerce applications and related protocols like EDI and XML
• Experienced in Creating Users, Roles, Profiles, Permission sets, Email Services, Page Layouts, Record Types, Lead processes, Sales processes, Support Processes, Workflow Alerts and Actions, and Approval processes, Lead and Case Assignment rules
• Proficient in security and sharing rules at object, field, and record level for different users at different levels of organization
• Expert in designing, creating and maintaining Salesforce .com Email Templates (HTML & Visual force Templates).

TECHNICAL SKILLS:

Salesforce Technologies: Apex Language, Apex Classes, Apex Triggers, Apex Scheduler, Workflow and Approvals,SOQL, SOSL, Visual Force (Pages, Components and Controllers), Custom Formulas, Validation Rules, Email Templates, Roles and Profiles.

Force.com Eclipse IDE Plug: in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform (Sandbox and Production).

Languages: C, Java, JSP, Servlet, Apex

Web Technologies: HTML,CSS, JavaScript, Visual Force

Databases: MS SQL Server, Oracle

Operating Systems: MS Windows, LINUX, MAC OS-9/10

Documentation Tools: Microsoft Office Suite

Methodologies: Agile, Scrum, Waterfall

PROFESSIONAL EXPERIENCE:

Salesforce Developer

Confidential, San Antonio, TX

Responsibilities:

• Implemented CPQ solution using Apttus CPQ & Contract Management (CLM) for various customers in industries.
• Deliver branded proposals without leaving sales cloud using Salesforce CPQ and Configure quotes with speed and accuracy.
• Integrating on premise CPQ and reporting systems with Salesforce REST APIs
• Good with Configure Price Quote (CPQ) product and pricing, also understand configuration settings as they relate to business requirements, also good with standard Quote/Proposal creation process.
• Sales cloud technical solutions using OOB Salesforce functionalities.
• Service cloud solutions using features such as Service Console (Classic & Lightning), Live Agent, Omni Channel, Web-to-Case, Email-to-Case, CTI adapters etc.
• Provide First and Second Level Support to End Users.
• Assist In System testing and various testing and verification activities
• Manage Salesforce instances according to accepted best practices
• Work with Project teams to fine tune deployments and perform deployments on production environment as per project needs and scheduled release.
• Maintain log of all environment related changes.
• Retrieved some data and its functionality from Third-Party API's and displayed within the lightning component.
• Handled outbound integrations from Salesforce to PeopleSoft using SOAP API.
• Used WSDL2APEX for inbound integrations to create records in salesforce.
• Developed reusable lightning components as a part of lightning application.
• We use Jenkins for deployment and if there are any failures had the capability to handle those
• We use Github to do the version Control.
• Used aura attributes, Client side and server side controllers for lightning development.
• Implemented different salesforce Communities for better interaction with the clients.
• Developed multiple inbound email services to create data in to custom objects from inbound emails.
• Performed Sandbox refresh from production as part of maintenance, Used Data Loader Pro to load all the data in to Objects.
• Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
• Used SOAP UI for XML testing which is generated from the Apex classes for integration.
• Overridden various standard buttons with visualforce controllers to apply custom logic.
• Used custom metadata type for various functional needs.

Environment: Apex Web Services, XML/XSD/WSDL, APEX Triggers, APEX Classes, Custom Pages, Custom Components, JavaScript, SOAP, Github, Jenkins, Lightning Components, Custom Objects, HTML, CSS, Workbench.

Salesforce Administrator

Confidential- San Antonio, TX

Responsibilities:

• Represented the business requirements in various alternative views such as analysis models, process flow diagrams and user stories.
• Analyzed business needs, distinguish between needs and wants, identify gaps between business needs and standard application functionalities pertaining to all functions of the CRM.
• Custom Quote & Order form development & Maintenance.
• Developed complex Visual force pages using Visual force components like Page Block, Page Block Section, Action Function, Action Support, Data Table, Repeat components, implemented AJAX functionality using action function and action support components.
• Worked on building a Self-services Portal for internal users where they will have ability to view cases and update their information and other sensitive data. It will integrate data from PeopleSoft Database (Oracle), (MySQL) through Web Services Integration.
• Built an application to interact with external users and to track all the Records and other information of customer's. It was salesforce customer Portal with SOAP based Web services for Data Integration and Custom Controller, Scheduled Class, Batch Job, XML and Triggers to handle the whole process in salesforce.
• Develop web services and callouts to send and receive data from external applications.
• Technical Knowledge about salesforce lightning schema builder, process builder, app builder, components and lightning connect.
• Designed and Developed Lightning Community Website for Marketing using Lightning community builder, Lightning Components, SLDS, Lightning Events, HTMS5, CSS, Lightning Controllers, Apex and developed Lightning partner community landing page with Lightning look-and-feel and provide a more interactive and modern user interface
• Working on building and embed lightning Components in Visualforce Page by using new lightning Out feature by event-driven programming, Where I write my handlers that respond to interface events as they occur. The events have been triggered by user interaction. This includes the lightning Component Framework and involved in building lightning Component using the aura framework.
• Member of the Production Support team responsible for Managing and fixing the production issues.
• Involved in end to end QA and UAT testing and validation of CPQ including Products, Pricing, Quoting, and Orders etc.
• Good understanding of Governor Limits, Best practices and implemented in Apex classes, triggers and Visual force pages.
• Worked with various version control tools like Intellij, AutoRabit, GitHub.
• Conducted Code Review sessions, KT sessions and end to end environment validations.
• Supported UAT users before and after production release.
• Involved in various Phases of the project, like requirement gathering, requirement analysis, documenting the functional and non-functional requirements.
• As a Salesforce admin managed user accounts by creating roles, profiles and user group, security controls, personal information setup, password reset, updating company profile setup.
• Implemented customizations using Apex classes, Triggers and Visual force pages.
• Worked on various SFDC standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Cases, Reports and Dashboards.
• Developed Custom Objects, Custom reports and configured Analytical Snapshots to dump the data into on a regular basis for sales performance and lead generation statics
• Developed Custom VF pages and Apex classes and have also written various visual force email templates and Implemented Bootstrap Frame work for Custom VF Pages for Optimization
• Involved in setting up field level access for each custom object created based on the user's role.
• Worked with custom field &page layout customization for the standard objects like account, contact and leads.
• Involved in migrating data into Salesforce application using apex data loader.
• Used JIRA Agile for management of team project
• Generated Reports and Dashboards for weekly and monthly reviews. Involved in business process reviews.
• Used various sandboxes for testing and migrated the code to deployment after testing
• Used Agile for software development life cycle, documenting and working through systems issues as part of a business analysis team
• Used Agile for software development life cycle, documenting and working through systems issues as part of a business analysis team
• Customized tabs for among different business users group and Business centers.
• Created the workflows for automated lead routing lead escalation, alerts and custom coaching plans.
• Developed various Custom Reports and Dashboards deployed them for different business user levels.
• Provided the training to the internal business users to use the application and develop their own custom reports.
• Assisted the project manager in creating detailed project plans and scheduling and tracking project timelines

Environment: Custom objects, Formula Fields, Validation Rules, Approval Process, chatter, Zuora, Workflows, Data Loader and Analytics.

Salesforce Developer

Confidential - Appleton, WI

Responsibilities:

• Worked on various Salesforce.com Standard objects like Accounts, Opportunities, Cases, Leads, Campaign, Events, Tasks, Dashboards and Reports.
• Developed multiple Custom Objects, Tabs, validation rules, Components with respect to business requirements.
• Developed custom Business logic using Apex Classes, Visualforce pages. Used Visualforce components like Page Block, Command Buttons, Action support, Action Function.
• Implemented custom Cascading Style Sheets (CSS) for Visualforce pages.
• Worked with SOQL, SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.
• Implemented Email-2-Case setups.
• Worked on Customer Portal and Salesforce Sites to develop a public facing portal to be used by several thousands of users.
• Created relationships among objects using Lookup and Master-detail relationships.
• Created various Profiles, Roles, Page Layouts, and Record Types and configured the Permissions based on the Organization hierarchy requirements.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response for automating business logic.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Developed several Custom Reports & Dashboards which are used by Business user and Managers.
• Integrated applications using Web Services by consuming the WSDL files for retrieving data from other applications.
• Implemented Data Loader through the Command Line Interface to extract the data from database.
• Created Email templates in Text, HTML and Visualforce necessary for the application.
• Developed Visualforce pages with JavaScript and Apex classes.
• Written Apex Test classes to Unit test Apex classes before moving to Production.
• Created and maintained the documentation for Design, Migration and Integration.
• Deployed applications from Sandbox to Production using Ant migration tool, Eclipse and Change Set.
• Interacted with various Business users for requirements gathering.

Environment: Saleforce.com CRM, Apex Classes, Controllers, Visualforce Pages, Custom Objects, Tabs, Email Services, Workflow & Approvals, Reports, Security Controls, Sharing rules, Web Services, Force.com IDE, HTML, CSS, JavaScript.

Salesforce Developer

Confidential

Responsibilities:

• Implemented Salesforce.com environment with Apex programming language at backend and Visualforce pages as user interface.
• Handled DML, XML query exceptions and List exceptions.
• Developed various Custom Objects using Schema Builder, configured validation rules on the objects, tabs, Components and Custom links.
• Worked with various Salesforce Data tools such as Data loader and Demand tools to export data into Oracle 10g to generate large data reports.
• Customized Visualforce pages with implementing Controller Extensions on Standard Controllers and Custom Controllers to extend the standard functionality and modify based on the organization needs.
• Integrated Web-to - Lead, Email-to-Case, and Web-to- Case functions in Visual Workflow.
• Developed Apex triggers using Bulk API and designed the Apex classes and methods in Apex Programming language to achieve custom functionality.
• Deployed the components in metadata API using change sets in Sandbox Environment..
• In charge of the deployment and complete setup in 2 production instances, used Eclipse IDE and Change Set for deploying.
• Processed validation rules, workflow rules and defined email alerts, field updates and tasks on the fields of Contacts, Accounts.
• Designed approval processes and auto response rules to automate the email responses to leads and cases by creating email templates.
• Implemented look up and master detail relationship using junction objects between various custom objects and designed custom dependent pick lists by formula fields and validation rules.

Environment: Salesforce Knowledge Base, Bulk Restful API, Apex Programming Language, Force.com platform, Visualforce framework, Change sets, Service Cloud, Case Escalation Rules, Apex Triggers, Classes, Standard and Custom objects, Exceptions.

Salesforce Administrator

Confidential

Responsibilities:

• Implemented Salesforce.com environment with Apex programming language at backend and Visualforce pages as user interface.
• Handled DML, XML query exceptions and List exceptions.
• Developed various Custom Objects using Schema Builder, configured validation rules on the objects, tabs, Components and Custom links
• Worked with various Salesforce Data tools such as Data loader and Demand tools to export data into Oracle 10g to generate large data reports.
• Customized Visualforce pages with implementing Controller Extensions on Standard Controllers and Custom Controllers to extend the standard functionality and modify based on the organization needs.
• Integrated Web-to - Lead, Email-to-Case, and Web-to- Case functions in Visual Workflow.
• Developed Apex triggers using Bulk API and designed the Apex classes and methods in Apex Programming language to achieve custom functionality.
• Deployed the components in metadata API using change sets in Sandbox Environment.
• Imported Comma Separated Values (CSV) files using the data loader and built reports (summary, tabular and matrix reports) and configured reports in report folders based on the data.
• In charge of the deployment and complete setup in 2 production instances, used Eclipse IDE and Change Set for deploying.
• Processed validation rules, workflow rules and defined email alerts, field updates and tasks on the fields of Contacts, Accounts.
• Designed approval processes and auto response rules to automate the email responses to leads and cases by creating email templates.
• Implemented look up and master detail relationship using junction objects between various custom objects and designed custom dependent pick lists by formula fields and validation rules.
• Implemented collaboration using GitHub.
• Worked integrating Service Cloud, supporting cases and monitored escalation rules, triggers to see unresolved cases.

Environment: Salesforce Chatter, Salesforce Knowledge Base, Bulk Restful API, Apex Programming Language, Force.com platform, Visualforce framework, Change sets, Service Cloud, Case Escalation Rules, Apex Triggers, Classes, Standard and Custom objects, Exceptions.