SUMMARY:

• IT professional with around 20 years of experience in the IT and Tax fields with a commitment to excellence and the implementation of best practices in the Automobile, Banking, Real Estate, and Accounting industries.
• Ability to quickly grasp new business & technology concepts & become the subject matter expert.
• Good organizational skills with the ability to manage several projects simultaneously
• Outstanding production customer support and interpersonal skills for interacting with all stakeholders
• Excellent verbal and written communication skills & the ability to manage relationships and communicate technical & non - technical information to all levels, including senior management, in calm, accurate & timely manner with in-depth analysis of the problems, and strategies & ETAs for resolution.

PROFESSIONAL EXPERIENCE:

Confidential, Jersey City NJ

Provided production support and release management

• Tier-1 global risk technology team supporting Market and Credit risk functions.
• Team used a Reconciliation Process to validate the accuracy and data quality of trade data sent to Credit Risk and Collateral Reporting platforms from SORs by utilizing existing Sub-ledgers as an independent validation, in ARCTIC and other trading applications.
• Ran reconciliations and reports in MS SQL environment to meet SLAs.
• Performed ETL; ran SQL queries in production db for users. Acted on email alerts by checking error and process log files. Investigated problems related to database & server issues. Created test cases and tested code changes.
• Ensured compliance requirements regarding production db & UI access, archiving of data files.
• Experienced with Tibco, Autosys, Excel, SQL Server management Studio (SSMS), SQL Server Agent/Job Monitor
• Experience with MS Import Wizard, S/FTP, SSIS packages; scripting in MS-DOS; Familiarity with Unix.
• Managed access to production database and UI.
• Interacted with a variety of stakeholders: Senior front & middle office users, vendors, Dev teams, offshore support, data stewards and other technology teams.
• Took ownership of problem resolution, documented trouble tickets and kept vendors & customers abreast of developments while working alone or in a team.
• Worked closely with the development team, QA testing team and BA Team to ensure that project is developed, tested, and deployed to Production in a timely and accurate manner.
• Did Releases in coordination with the development team using HP DMA product.
• Extensively used the Nexus & Remedy ticket logging systems.
• Familiarity with ITIL protocols and best practices.

Confidential, New York NY

Provided project management and business analysis

• MFA Financial, Inc. is a real estate investment trust (REIT) investing in residential mortgage assets.
• Lead Analyst- Involved in project lifecycle right from inception to requirement gathering to execution as well as support.
• Worked with end users, developers, testers and managers to successfully accomplish projects.
• Created Business Requirement Document (BRD) and Functional Requirement Document (FRD), use cases, and process flow charts to define the business process.
• Documented high-level business rules, issues, areas in scope and out of scope, assumptions, etc.
• Translated Business requirements and functional specifications into Scenarios to help developers understand the requirements.
• Developed test plans and test case scenarios to guarantee the changes to the system design meets business requirements.
• Provided user documentation, user training, and post implementation support.
• Did research for long term system wide projects and presented it to senior technology management.

Confidential, Stamford CT

Provide Income Tax & IT support

• Prepared individual, corporate, partnership & estate returns.
• Learnt tax code pertaining to personal & corporate entities and its applicability in various situations.
• Extensive client interaction in order to elicit any pertinent information which may impact their tax situation.
• Provided book-keeping and bank reconciliation services for small businesses.
• Sole responsibility for efiling system from inception to last position where 85% of returns were efiled.
• Helped move filing of all tax forms from paper to electronic or online options.

Confidential, New York NY

General Motors Asset Management

• Lead team of software developers in supporting OPUS, Infinity, Quantum and FNX products and third party settlement and data feed vendors like Citibank and Chase.
• Lead business analyst for a fully integrated treasury management system which handled trade entry, settlement, accounting and reporting for foreign exchange contracts and options, interest rate swaps and options, bonds and standard cash management instruments.
• Supported trading in hard & soft currency foreign exchange contracts & options covering a $500 m exposure.
• Supported risk management, soft currency hedging program and a centralized foreign exchange management for GM Latin America.
• Part of team that effected a successful $2.5 million transition, within budget and deadlines to Quantum.
• Analyzed and documented enhancements internally and to third party vendors such as SunGard and Citibank; these change procedures met CMM (Capability Maturity Model) Level II compliance.
• Assisted in customization of portfolio management system PORTIA for the $22 billion in US equities at GM’s pension fund.