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Senior Process Engineer Resume

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Alexandria, VA

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PROFILE:

Senior Change and Configuration Manager with a track record for implementing ITIL and CMMI Processes throughout an Information Technology arena. Effective in implementation of business engineering processes and standards within a firm. Over 10 years of business and technical experience in the financial and consulting services industry. Effective communicator, bilingual in English and Spanish, both written and orally, proven successes with developing rapport with all staff levels, colleagues, and general public. Broad background in Information Technology processes, Administration and General Management. Demonstrated ability to create and implement processes by providing metrics to improve IT processes and standards.

EXPERTISE INCLUDES:

  • Change Management
  • Asset and Inventory Management
  • Budget Management
  • ITIL and CMMI Processes
  • Disaster Recovery
  • Process Improvement
  • IT Risk Management
  • Configuration Management
  • Schedule Management
  • Incident and Problem Management

PROFESSIONAL EXPERIENCE:

Confidential, Alexandria, VA

Senior Process Engineer

Responsibilities:

  • Creating, and implementing ITIL processes throughout the Solutions Assurance Team and Infrastructure Teams.
  • Providing direction in project management efforts focused on the rollout of configuration and change quality initiatives, which included the CM procedures, processes, and audits.
  • Involvement in Organization Change Management (OCM) Team in creating and disseminating communication throughout the various Information Technology departments within Confidential .
  • Supporting BeyondTrust rollout efforts, and providing superior customer service to clients.

Confidential, McLean, VA

Production/Operational Manager

Responsibilities:

  • Directing and managing the firm wide Email system, UNIX, database, windows environments, Oracle systems, quality management departments, and enforcement of processes, policies, and procedures.
  • Supported 22,000 employees over multiple locations, domestic and international.
  • Managed a budget of $200,000 - $750,000 with a department of 15 direct reports.

SENIOR CONFIGURATION MANAGER

Confidential

Responsibilities:

  • Collaborated and coordinated closely with the Service Desk in the integration of an Asset and Inventory Management Process.
  • Tracking the complete life cycle of the assets. Determining the costs associated to each asset and providing audits to verify and validate
  • Currently classes are held on a bimonthly basis.
  • Created key processes and procedures including the IT Operational Procedures, Operations Guide, and a Process Review Board to discuss approval of IT processes
  • Documented configurations and audited the Data Center in order to regulate the environment for Sarbanes Oxley (SOX) compliance
  • Created and executed the following infrastructure (IT) processes within the firm, producing monthly metrics for the business to review
  • Change Management
  • Configuration Management
  • Release Management
  • Turnover
  • Patch Management
  • Communication
  • Problem Management
  • Virus Process
  • Increased availability of the Confidential firm wide Email system from 80% uptime to 99.9% uptime within two weeks
  • Initiated and implemented a Disaster Recovery Plan for the firm wide Email, and database systems
  • Stabilized the Firm’s Oracle System from 75% uptime to 99.9% uptime within a month
  • Created and implemented a Change Management Process which included roll out of a Change Control Board ( Confidential ); metrics for improvement of process; and implemented the Telelogic tool to automate the process
  • Developed and implemented the Systems Acceptance Process that assisted project managers apply a system/application in the production environment
  • Successfully developed a testing lab by reusing previous laptops and hardware resulting in no additional cost

Confidential, Rockville, MD

Business and technical analyst

Responsibilities:

  • Responsible for implementation of Confidential options trading, documentation, incorporating, enforcing of standard policies, procedures, and processes.
  • Provided metrics to senior management for process improvement; focusing on change and configuration management processes to ensure disaster recovery capabilities were in place.
  • Supported 15,000 employees with a budget of $350,000 and 8 direct reports.

SENIOR BUSINESS OPTIONS ANALYST

Confidential

Responsibilities:

  • Implemented, developed, and managed a group of Change and Configuration Management professionals to capture changes made configurations to the infrastructure.
  • Included developing, writing, implementing a Change Management Process and executing a communication plan of changes to Confidential ’s business
  • Documented all processes and provided monthly metrics to ensure streamlining improvements to the processes
  • Documented, incorporated, and approved standards, while managing an IT Standards Board
  • Implemented the trading of Confidential Options

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