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Benefits Advisor, Contract Resume

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PROFESSIONAL EXPERIENCE:

Benefits Advisor, Contract

Confidential

  • Driving sales and revenue to meet monthly sales and performance goals by assisting customers in making healthcare decisions
  • Handle and support customer complaints and/or client escalations, create cases and ta sks for escalated customer service inquiries, schedule/reschedule/confirm appointments
  • Generated an average of 5 enrollments per day out of company goal of only 2, maintained 97% quality compliance, adherence, and call efficiency.

Sales and Enrollment Agent

Confidential

  • Inbound call reception and outbound prospecting via phone and web chat support portal, sales presentations, and closing of prospective customers in a high - volume call center environment
  • Enrolled over 200 Medicare beneficiaries during open enrollment, a close rate of over 21% (average 6.5 sales a day out of company goal of 3); in top 10% of Medicare sales team of 22 agents; kudos calls, company recognition, and high quality/compliance scores.

Medicare and Retirement Advisor, Contract

Confidential

  • Medicare Advantage, Dual Special Needs, and Prescription Drug plan telesales and customer service under the UnitedHealthcare® brand for the Annual Enrollment Period and large employer retiree group benefit consultations regarding HRA fund allocations exceeding a minimum of five “positive outcomes” per day and meeting quality assurance goals.

Group Benefits Consultant

Confidential

  • Meeting monthly/annual sales targets by developing client relationships and executing strategic sales approaches to generate revenue via prospecting and field sales presentations
  • Reviewing and explaining benefit contracts, and data compilation to identify efficient processes

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