PROFESSIONAL SUMMARY:

• Over 5 years of experience in the IT Industry as Salesforce Developer and Salesforce Administrator.
• Experience in implementing Apex Classes, Triggers, Batch Apex, Test Classes, Visual force pages, Web Service APIs etc. to achieve complex business functionalities.
• Experience in Administration, Configuration, Implementation (Soap API, Rest API and Meta data API as Call in and callout services) and Support of Salesforce CRM applications.
• Experience in modifying Visualforce pages to support the Lightning Experience and good understanding of lightning mode and its features
• Strong experience in writing/manipulating salesforce.com platform data using SOQL, SOSL queries and worked with large data volume manipulations.
• Worked with Salesforce Process Builder and consolidated existing workflow rules with process builder.
• Developed Lightning Component Framework and built Lightning component using aura framework.
• Involved in estimation and analysis for migration from classic to lightening.
• Experience in developing client - specific solutions on force.com platform using Apex classes and Triggers, Visual Force, Force.com IDE, SOQL, SOSL.
• Responsible for design and code review, and release management.
• Creating and managing custom fields, page layouts, Visual Force pages, triggers, search layouts, record types, workflows, approval processes and validation rules
• Experience in integration of Salesforce.com Applications with Other applications with an emphasis of the Web Services/XML.
• Well versed with current releases of Salesforce and hands on experience in new features such as lightening and Communities.
• Experience in working across various SFDC implementations like Sales cloud, Service Cloud, Chatter, SDLC process in Agile Scrum methodology.
• Experienced in integration of Salesforce.com with external applications by using Web Services API, Metadata API, SOAP.
• Well acquainted with all phases of Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC) with expertise in Requirement gathering, Analysis, Designing, Development and Testing.
• Experience in working with Debug Apex Scripts using Debug Logs and System Log Console to catch Exceptions and execute Governor Limits.
• Performed administration activities for SFDC including System Configuration, Analytics Reporting, Data Migration, User Acceptance Testing, End User Development& Delivery and System Testing

TECHNICAL SKILLS:

Salesforce Technologies: Apex Classes, Test Classes, SOQL, SOSL, Visual Force, Lightning pages (Pages, Component & Controllers), ETL, Triggers, Custom Objects, Web services, Validation Rules, Work Flows, Dashboards, Reports, Sandbox development and Testing

Eclipse, Force.com Eclipse IDE Plug: in, Force.com Explorer, Force.com Data Loader, ANT, Force.com, Excel Connector, Force.com Platform (Sandbox, and Production), Workbench, Offline Edition, App Exchange

Programming Languages: C, Java, Java Script, jQuery, SQL, UML, HTML, XML, XHTML, DHTML, CSS, BOOTSTRAP, AJAX, C#, CSS Dreamweaver, PHP, Servlet, Bootstrap.

Web Design Tools: SQL Query Analyzer, SQL Profiler, Adobe Photoshop, Dreamweaver, MS Office, Adobe Acrobat Pro.

Operating Systems: Windows NT / 2000 / XP Pro / Vista/7, Windows Server / 2008, Linux, Macintosh, Unix.

Version Control Tools: CVS, Clear Case, Subversion, VSS

Web Services: SOAP, WSDL, XML, JSON, REST

Databases: MS SQL Server 7.0, Oracle 10g/9i/8i, MS Access

PROFESSIONAL EXPERIENCE:

Confidential, Madison, WI

Salesforce Developer

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Written complex relationship SOQL, SOSL queries in Apex Classes, Batch Processes Triggers to retrieve data from standard and custom objects.
• Developed Apex Custom, Extension Controller classes, Triggers, Visualforce pages in the application for customizing Lead Conversion, Campaign, Opportunity and Custom objects.
• Created many app pages, home pages integrating the custom components for salesforce lightning and salesforce1 mobile app and responsible for developing Salesforce.com custom application using Apex, Visual force and AppExchange.
• Deployed Salesforce components using meta-data API across various sandbox and production instances with Change Set.
• Implemented Salesforce Service cloud and Opportunity Management (Case management, Entitlement management, Product & price book, High volume customer portal, Partner portal, Visual force sites) for business support and technical support for its channel customers.
• Customized standard Salesforce objects in service cloud like Accounts, Contacts, case management and solutions.
• Created Dashboards and Dashboard Components and implemented multiple levels of Dashboards and scheduled Dashboard refresh.
• Developed several Custom Reports & Dashboards that are used by Business user and Managers.
• Worked on release management items i.e. component tracking, pre-deployment activities, Code backup, Data backup, code migration through change-sets and Force.com IDE and post deployment activities
• Responsible for the Release Management, migrating code from development, UAT to production
• Involved in onsite offshore coordination, the daily handover of tasks etc.
• Strong knowledge database and data manipulation skills using SQL. Worked in SQL Server and Salesforce database structure.
• Expertise in development of Apex Classes, Triggers, Visualforce pages, Components, Email Services, S-Controls using Force.com IDE.
• Configured Single Sign-On (SSO) for user authentication using SAML 2.0 and using my domains.
• Implement Salesforce.com Communities and on-board users utilizing standard profiles and objects.
• Having experience of Build & Deployment phase and usage of Continuous Integration (CI/CD) tools, build configuration, automation & smoke test processes, managing, configuring, and maintaining source control management systems.
• Extensive knowledge on Application Security concepts such as SSO, Authorization(OAuth), Authentication(IDP) and managed the static resources.
• Involved in end to end QA and UAT testing and validation of CPQ including Products, Pricing, and Quoting etc.
• Strong knowledge of Salesforce configuration, data migration, system integration and familiarity with Visualforce (Pages, Components, Controllers) MVC architecture and Apex (Classes, Controllers&Triggers).
• Responsible for Unit testing and performance testing of SFDC API/Web Service.
• Involved in integrating Salesforce Cloud with web analytics tools like Web trends, Google Analytics.
• Extensive experience working on Salesforce Lightning Process Builder, Lightning UI/UX, app builder and creating Visual Workflows, Salesforce Support, communities and Chatter groups.
• Worked on Visual flow for automating the user actions and displayed appropriate information on the screens.
• Worked on Process Builder for calling the apex methods for updating the contact information with zip code.
• Upgraded some Apps from Salesforce Classic to Lightning experience to develop rich user interface and better interaction of pages.
• Worked on designing part like enabling Aura frame work- migration from standard salesforce static to lightning for better UI purpose. Build Lightening controllers with the AURA framework.
• Used custom metadata type for various functional needs.
• Extensive experience in Integration of Data from Traditional Applications to Salesforce using REST/SOAPAPI, and bulk API.
• Used JIRA tool for tracking the stories and creating tasks. Worked in Agile environment with Scrum Methodology.

Environment: Lightning, Aura framework, Apex Coding, Live Agent, Zuora, Sales Cloud, Integration, Visualforce, Triggers, Workflows, SOQL, SOSL, Data Loader, Jitterbit Data Loader, Service Cloud, App Builder, Case Management, Email Alerts, Force.com IDE, Developer Console, Java Script, HTML, WSDL, SOAP, REST.

Confidential, Harrisburg, Pennsylvania

Salesforce Developer

Responsibilities:

• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and other platform-based technologies like Visualforce, force.com API, and web services.
• Developed and created various Custom Objects, Tabs, Entity-Relationship data model, Reports types for custom reports, reports and dashboards validation rules on the objects and tabs, Components and Visualforce Pages.
• Designed and developed SFA based Application on force.com platform in salesforce.com environment with Apex programming language at backend and Visual-Force pages as user interface.
• Created several workflows by defining rules, approval processes and related actions which include creating related and time triggered tasks, email alerts, filed updates to automate the business process
• Implemented Salesforce Chatter for internal users to share the deal information and status updated on various activities Worked on the Eclipse IDE with Force.com plug-in environment for writing Business logic in Apex Programming Language, testing and deploying.
• Worked with Dynamic Apex to access Objects and Field values based on user inputs, execute dynamic SOQL, SOSL and DML queries.
• Worked on Account and Contact Management, Opportunity Management, Contract Management, Product Management, Price Books, Asset Management, Territory Management, Security, Roles and Hierarchy. Experience on marketing cloud connect for integration purposes.
• Automated the process of syncing the Salesforce data with marketing cloud using data streaming.
• Integrated the Web services by generating the necessary stubs from the WSDL files for extracting the data from the homegrown applications by using the homegrown web services.
• Developed lightning Application using custom and standard lightning components, followed salesforce lightning design system, styling using CSS. Experience using GIT and JIRA.
• Worked on integration of two instances using Apex REST API call-outs and parsed JSON responses provided by third-party systems connected via REST inside Apex Classes.
• Experience on CPQ tools such as Apptus and Steelbrick.
• Experience with Marketing cloud on Pardot and ExactTarget.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.

Environment: Saleforce.com platform, Service Cloud, Apex Classes and Triggers, Validation rules, Apex Language, Apex Scheduler, Visual Force (Pages, Component & Controllers), Workflow & Approvals, Data loader, Reports, Custom Objects, Reports, Users Roles and Profiles, ANT, Custom Tabs, Integration, Oracle Database, Soap API, Lookup and Maser Details Page, Email Services, Security Controls, HTML, Java Script, Java, Web Services, Sandbox, Informatica, Eclipse IDE Plug-in.

Confidential

Salesforce Developer

Responsibilities:

• Worked in creating custom controllers which can display a list of items that are retrieved via callout to an external web service and perform operations like validating, inserting etc.,
• Wrote SOQL and SOSL statements within custom controllers, extensions, and triggers.
• Migrated Accounts, Leads, Contacts, Opportunities and sales data from external systems into SFDC.
• Designed various Web Pages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Reviewed the code and other components developed by the team and also performed functional Testing.
• Utilized User Authentication, Network based security such as restricting IP Addresses and Session security to achieve platform security.
• Migrated data from external sources and performed insert, delete, upset, and export operations on millions of records.
• Created Ant Scripts for performing migration from the Sandbox environments to the Production Environment.
• Worked on Employee app and Case Record App for different End users in salesforce.com.
• Defined Permissions set for different users according to business needs who need special permissions to view data. Created Test classes for all the apex Triggers and as well as the Visual force pages.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects. Used it to read, extract and load data from comma separated values (CSV) files.
• Test and QA of enhancements/changes to SFDC deployment using Salesforce.com sandbox.
• Supported custom Business Services to query the data based on search criteria sent by SSDP and return the data as HTTP response in XML format.
• Designed VisualForce pages with XML, HTML along with custom controllers and controller extensions.

Environment: Force.com platform, Apex Language, Triggers, Visual Force Pages, Components & Controllers, Chatter, Data loader, Force.com API, Workflow & Approvals, Reports, Custom Objects, Email Services, Security Controls, HTML, Java Script, Web Services, WSDL, Eclipse IDE Plug-in.

Confidential

Salesforce Administrator

Responsibilities:

• Proficient in security and sharing rules at object, field, and record level for different users at different levels of organization.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Created many Report Types and created various Reports (summary reports) using the Report Builder according to the need of the organization.
• Resolved the Cases and support the team on urgent bases, implementation and working with real-time troubleshooting.
• Responsible for all the activities related to configuring Workbench, Data Loader uploading data in CSV files into salesforce.com and downloading data for analysis, checking for the correctness of the data.
• Able to perform all tasks related to the day-to-day operations including managing users, handling data migration, maintenance and installation and support of AppExchange applications.
• Implemented Picklists, Dependent picklist, Lookup, Junction Objects, Master-Detail Relation- ships, Validation Rules and Formula fields to the Custom Objects.
• Managing customer data: Data duplication identification and resolution, ongoing audits to uncover and resolve data integrity issues, bulk imports of data, batch reassignment of accounts and opportunities based on organizational changes.
• Good at analyzing information system needs, evaluating end-user requirements, custom designing solutions, integrating with other software's and troubleshooting any problems in the process.
• Performed system configurations like setting profile, roles based on hierarchy, permission sets, work flows, process builder, visual flows, email templates, and parallelly did security managements as well like OWDS, sharing settings

Environment: Saleforce.com platform, Apex, Visual Force, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, SOQL, SOSL, Email Services, Security Controls, Sandbox data loading, Data Loader, SQL, Eclipse IDE, Force.com Sandbox, JavaScript, Controllers, Sharing Rules.