SUMMARY:

• Over 3 Years of IT experience working on Salesforce.com CRM Platform and SharePoint Online.
• Proficient in administering the organizational setup.
• Experience in working with Salesforce developer toolkit (Apex, Visualforce, force.com IDE, SOQL and Web Services/ Metadata API).
• Experience defining and managing custom Objects, creating page layouts, developing field validations, campn Management, list Views, formulas and workflow rules using Salesforce.com.
• Experience on designing custom fields, role - based page layouts, custom Tabs, folders, report extractions to various formats, design of Visualforce Pages.
• Expertise creating Custom Reports, Dashboards and using formulas.
• Expertise using Data loader and Import wizard using API.
• Experience developing apps using Lightning App Builder and Lightning components.
• Experience to sync Google and outlook calendars used across organization with salesforce to log calls, tasks and create new contacts.
• Proficiency across Service Cloud, Marketing Cloud and Sales Clouds.
• Experience using Lightning Communities and connecting them with standard and custom objects tabs.
• Created Components and Apps in salesforce lightning and Salesforce1 Mobile experience.
• Experience implementing security and sharing rules at object, field, and record level for users at various levels of organization. Profile creation and configuration of permissions based on the organizational hierarchy.
• Expertise using sandbox for testing and migrating code to deployment instance after testing.
• Experience in creating Workflows, Web parts, Site Columns and InfoPath forms using SharePoint.
• Experience in configuring Security for SharePoint Sites and Lists.
• Experience creating Content types and configuring them based on the requirements.
• Experience working on Content Editor and Script Editor for aspx pages.

SKILL:

• Apex
• MS Word Online
• Apex Class
• Office 365
• Apex Data loader
• Pages
• Apex Trigger
• PMO
• AppExchange Package
• Process Builder
• Custom Labels
• Profile Level Security
• Custom labels and Tabs
• Project Management processes
• Custom Metadata Types
• Record Level Security
• Custom Objects
• Reports
• Custom settings
• Role Hierarchy
• Custom Tabs
• Sales Cloud
• Dashboards
• Salesforce Partner Community
• Data loader
• Sandbox
• Eclipse IDE Plug-in
• Schema Builder
• Email Services
• Service Cloud
• Email Templates
• SharePoint Designer
• Field updates
• MS Excel Online
• Flows
• SharePoint Office 365
• SOQL
• SharePoint Online
• Force.com Excel connector
• Testing techniques
• Force.com Migration Tool
• Visio
• Import Wizard
• Visualforce
• Infopath
• Windows
• JavaScripts
• Work flows
• Lightning App Builder
• Workflow & Approvals
• Lightning Communities
• Workflow 2010 & 2013
• Mac OS
• Custom permissions enhancements
• Microsoft Onedrive
• Visual force (Pages, Component & Controllers)
• SharePoint Designer workflows 2010 & 2013

TECHNICAL SKILLS:

Salesforce Technologies: Apex Language, Apex Trigger, Apex Class & Apex Web Service, Partner WSDL Enterprise WSDL and Visualforce (Page, Component & Controllers)

Custom Integration: Outbound Messages, Workflow & Approvals, Field updates, Reports, Custom ObjectsCustom settings, Custom labels and Tabs, Email Services, Role HierarchyDashboards, Security Controls, AppExchange Package & Custom Application and Sandbox data loading

Force.com tools: Apex Data loader, Apex, Force.com Migration Tool, Force.com Excel connector and

Force.com Eclipse IDE Plug: in

Platforms: UNIX, Windows, and Mac OS

Microsoft Technologies: SharePoint Office 365, InfoPath 2010, Flows.

Design Tools: SharePoint Designer workflows 2010 & 2013

PROFESSIONAL EXPERIENCE:

Confidential, Wixom, MI

Salesforce Administrator/Developer

Responsibilities:

• Interacted with business teams, and stakeholders to identify, analyze and document requirements.
• Identified commonalities between businesses and designed wireframes based on requirements.
• Designed prototypes and project proposals and presented them to CEO and CFO for approvals.
• Created a Sandbox environment specifically for app development.
• Created home page using visualforce to show the total number of projects and also to start creating a new project.
• Used Master detail and lookup relationships between custom objects and standard objects.
• Created multiple Custom Objects and Tabs and restricted their visibility to users by profiles.
• Developed Visualforce pages and used apex classes to perform designated actions and trigger events.
• Worked on Lightning App Builder to place lightning components into page layouts.
• Used Process builder, workflows to trigger formulas and actions based on user actions and profiles.
• Created custom reports and dashboards per requirements and used them on page layouts.
• Packaged custom objects, visualforce pages, profiles, rules, reports and dashboards and created an app package.
• Used Data Loader and Import Wizard to upload large sets of data into the app for testing and also for deleting, updating.
• Involved in functional testing and system testing before finally packaging the app also tested code coverage.
• Interacted with salesforce partner community representatives and discussed business plan and security plan before migrating the app to Salesforce Appexchange.
• Created plans for Service cloud utilization for the app and Lightning community page to present the app.

Environment: Salesforce.com platform, Apex, Visual force Pages, Data Loader, Workflow & Approvals, Process Builder, Schema Builder, Import Wizard, Reports, Dashboards, Custom Objects, Custom Tabs, Email Services, Security Controls, Eclipse IDE Plug-ins, Sandbox, Salesforce Partner Community, Lightning Communities, Lightning App Builder, Sales Cloud, Service Cloud.

Confidential, Monroe, MI

SharePoint Administrator/Developer

Responsibilities:

• Developed a SharePoint site for La-Z-Boys Project Management Life Cycle.
• Involved in business meetings to identify all the processes currently under use in the organization.
• Identified Business requirements and designed multiple wireframes for better visualization of requirements to management.
• Identified over 50 processes used in the organization and sorted out inactive processes.
• Involved in recreation of process documents and templates to be used across the organization by all the business units.
• Identified gaps between existing PMP processes and coordinated with PMO to design solutions.
• Coordinated with PMs and Business verticals across the organization to design PM Processes.
• Used SharePoint online to provide best UI experience to users and also reduced user interactions to 2 clicks to get to their needed location.
• Identified processes that are eligible for capitalization and audit purposes.
• Worked under the direct supervision of CIO and Directors by providing them with project progress reports for decision making.
• Assigned user permissions and access restrictions based on the user role hierarchy.
• Provided documents and also trained users in using the site.

Environment: SharePoint Online, Visio, SharePoint Designer, MS Word Online, Infopath, MS Excel Online, Microsoft Onedrive, Project Management processes, PMO.

Confidential, Van Buren Township, MI

SharePoint Administrator/Developer

Responsibilities:

• Created a SharePoint Confidential site to run an approval process that’s initiated by system users.
• Created multiple Lists and Task Lists with content types different from each other.
• Created Site columns and Content types commonly used across the site.
• Creates list columns and customized them as per the requirements.
• Created SharePoint 2013 Workflows using SharePoint Designer and initiated Approval process for an Item created in the Lists.
• Created Web Part page and added the List web parts on to the page and customized them using web part properties.
• Created Site groups and added users to the groups based on the organization user list.
• Used Site level permissions to assign permissions levels to the groups through which users in the groups get permissions to access the system. Site level permissions provide CRUD permissions to users along with approval permissions.
• Created web part page and restricted users to view the items created to them or assigned to them.
• Created Web part page to enable users to view items or requests created by others related to their current item or request and used it as History page.
• Involved in Business Requirements gathering and creation of Mockups to view the sample screens of the system using My Balsamic.
• Created Design Document based on the requirements and used Draw.io to frame the process and system architecture.

Environment: SharePoint Online, Office 365, SharePoint Designer, Workflow 2010 & 2013, InfoPath 2010.

Confidential, Duluth, GA

Salesforce Developer / Administrator

Responsibilities:

• Maintain Communication between multiple divisions responsible for streamlining system configurations.
• Create and maintain all development code in SFDC including APEX, VisualForce, JAVA, CSS, and HTML.
• Designed and developed Validation Rules to maintain data quantity and data consistency.
• Implemented Salesforce Service Cloud & Opportunity Management (Case Management, Entitlement Management, Product & Price Book, High Volume Customer Portal, Partner Portal, VisualForce Sites) for business support and technical support for its channel customers.
• Worked with SOQL, SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.
• Worked on writing Apex Triggers & Apex Classes, Batch Apex and Scheduled Apex.
• Experienced in designing UI using Visual Force Pages. Wrote Test Scripts for various scenarios.
• Migrating Metadata from one sandbox to another sandbox using Force.com IDE tool.
• Implemented Email-to-Case, Web-to-Case for automation of the case creation.
• Performed Unit, Integration, Regression and User Acceptance Testing.
• Managing user accounts and security - including new user account creation, Profile and Role Management, sharing rules, and security controls.

Environment: Salesforce.com platform, Service Cloud, Sales Cloud, Apex Language, Visual force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in.

Confidential, Herndon, VA

Salesforce Developer

Responsibilities:

• Worked as Salesforce admin governing user account creation, rmation setup, password reset, Roles & Profile creation, user group creation, updating company profile, Network access setup.
• Involved in setting up field level access for each custom object created based on the user’s role within the organization.
• Developed various Custom objects, Tabs, Entity-Relationship data model, validation rules, Components
• Involved in the Data Transformation and Data Cleaning activities while transferring the data to the external system using Informatics on Demand.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Involved in field & page layout customization for the standard objects like Account, Contact, and Leads.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Involved in security levels and privileges by customizing Salesforce.com Profiles and Roles.
• Involved in customizing custom objects, tabs, fields, page layout as per the business needs.
• Integrated Email with Salesforce.com for mass Email management and designed various custom Email templates.
• Maintained user roles, security, profiles, and workflow rules wherever necessary.

Environment: Salesforce.com Platform, Data loader, Work flows, Force.com, Custom Objects, Reports, Profile Level Security, Sandbox data loading, Eclipse IDE Plug-in, Record Level Security, Dashboards.