PROFESSIONALSUMMARY:

• Strategically - minded Development expert capable of working independently and as part of a diverse team to customize Salesforce.com environments based on business needs.
• Having strong Force.com, Apex and Lightning development capabilities.
• Developed both in Agile and Waterfall models .
• Organized and a logical professional, able to quickly yet concisely understand Business, translate business needs into technical feasibility docs. Work with Business leaders to finalize approvals.
• Work with various teams to complete the business needs.
• 7+ years of IT experience in Development(Solution Design)of Salesforce CRM that, Configuration, Implementation, Development , Support activities and release management.
• Extensive knowledge of methodologies,development, process re-engineering, proposal development, functional testing, software metrics & other quality assurance techniques.
• Extensive experience with lightning and lightning components.
• Implemented lightning components, Sales-Path, flows and community .
• Hands on experience on Salesforce classic to lightning frame work migration .
• Profound problem solving skills allowing rapid assimilation and resolution of complex problems.
• Experience designing and architecting scalable solutions to business needs.
• Consult with sales and marketing executive leaders to improve the corporate Salesforce instance
• Consult with clients to identify technical and business needs, and sales processes to drive business results.
• Maintain productive customer relationships with program management
• Extensive problem solving and documentation skills
• Can work in large environments and guide development or work in small environments and provide development solutions too.
• Experience providing overall data integration, migration and managing its security.
• Work with the Business Intelligence and Reporting teams to identify KPIs, dashboards and reports.
• Experience with integrating Dashboards through API integration for dynamic dashboards like google charts.
• Worked with Sales force marketing cloud. This helps to target various category of customer. This will give the show you the Geo location of your potential customer. Configured sending message based on location of customer
• Experience in Solution Architecture for SFDC development using Apex classes, Triggers, Visual Force, S-Controls, Force.com IDE, SOQL, SOSL .
• Strong salesforce administrative skills with creating/customizing Profiles, Roles, Users, Lookup filters, Page Layouts, Search layouts, Validation rules, Email Services, Workflows, Approval process, Assignment, Escalation rules, Reports, Dashboards.
• Experienced in data modeling using Salesforce standard/custom objects using Lookup, Master-detail, and Junction objects relationships.
• Hands on experience in designing, developing and implementing applications like Sales, Marketing, Partner Portal, and Service and Support modules .
• Maintain, support and conduct for over 500+ users on multiple SFDC instances
• Possess knowledge of CRM processes like Sales, Marketing, Customer Service and Customer Support, Business processes and recommended solutions to improve their processes using salesforce.com in the Service cloud.
• A good team player with a strong work ethics, a positive attitude and ability to make the best use of resources.
• Excellent communication, analytical, interpersonal and presentation skills. Using Salesforce, I have automated the lead capturing, marketing, sales acquisition and service processes which maximized user efficiency and increased revenue and sales growth. With the use of integrations, custom objects, triggers and automated processes , I was able to streamline processes and build environments to better serve our clients and internal company to achieve their business goals.
• Excellent Interpersonal skills and ability to play a role from a technical expert to a Project manager.
• Working closely with business and IT to satisfy the business needs
• Extensive ability to both design and develop solutions
• Experience on Salesforce classic to lightning frame work migration
• Adept at administration of mobile and desktop versions
• Implementation advocacy cross-departmentally
• Analytical perspective toward optimum architecture
• Classifying requirements into Admin and development activities
• Able to provide either development or administration solutions myself
• Update latest release functionalities to achieve organization goals.
• Tactical awareness derived of marketing experience
• Excellent communication skills
• Patient and relatable personality
• Understanding of workflows and processes
• Detail and deadline oriented
• Conducting Business readiness meetings
• Well versed with classic version as well as lighting version’s configuration and development

TECHNICAL SKILLS:

Salesforce Technologies: Apex, SOQL, SOSL, Visualforce (Pages, Component & Controllers), Triggers, Custom Object, Salesforce Lightening & Web services, Eclipse Force.com IDE .

Salesforce Integration: SOAP, REST API (Veeva CRM, Pardot, Force.com Apex Explorer, Evernote, Work, Force.com Migration Tool, Informatica, Vertical Response, Conga Composer, DupeBlocker)

Web Technologies: HTML5, CSS3, XML, AJAX, Java Script, jQuery, Bootstrap

Data Migration Tools: Salesforce Analyst Skills

Data Loader, Salesforce Import & Export Wizard, Workbench, Dataloader.io: Design Documentation and Specification, Workflow Diagrams, Use Case diagrams, Change Management, Business Process Modeling, Data Modeling, Requirement matrix, Requirement Prioritization, User Stories, Impact Analysis, Client Interaction, Team Coordination, UAT, Test Cases

Databases: MS Access, Oracle 9, SQL Server 2005/2008, MySQL

Operating Systems: Windows Server 2000/2003/2008 , Linux, Unix

Java Technologies: Java, Spring, Servlets, JSP, JDBC, JSTL, JMS.

Other Tools: MS Excel, MS Word, MS PowerPoint, MS Project, MS Outlook, MS SharePoint, MS Visio, JIRA, Rational Clear Case.

WORK EXPERIENCE:

Confidential, Miami, FL

Salesforce Developer

Responsibilities:

• Gathered user and functional system requirements via workshops, interviews and workflow storyboards and Working with stakeholders and project teams to prioritize collected requirements.
• Tracked the status of requirements throughout the project lifecycle, and redefining them as necessary, Communicating changes, enhancements and modifications to project managers, sponsors and other stakeholders.
• Worked with business to understand their requirements, gathered them, arranged them in a logical flow, discussed with them to get a clear understanding of the requirement flow and interact and interference with others' requirement. Documented the same.
• Got the business users with interfering requirements to a common platform and helped negotiate a mutually acceptable business requirement.
• Worked on SOAP Based integration for migrating the data from legacy system, Used SOAP UI tool.
• Migrated data from MS Excel / CSV files to SFDC using Data Loader.
• Customized application business logic using declarative programming like Formula fields, Validation rules, Workflow rules, Approval process, Record Type, Picklist, Dependent Pick lists, List views.
• Established objects relationships between various objects using Master-Detail, Lookup, self and Junction objects.
• Performed admin activities like creating Users, Profiles, Roles, Field-level security and sharing rules.
• Developed Workflow rules, Approval Processes and developed related actions like Tasks, Email alerts and Field updates.
• Created Process Builder for the following actions
• Called Apex class fromprocess builder
• Created task
• Updated parent and child fields from process builder
• Used Data Loader, Command Line Interface, ETL tools for loaded data into salesforce.
• Developed complex Reports, Dashboards against Opportunity, History objects and other custom objects.
• Facilitated data imports/exports, data cleansing, Data categorization and data integrity projects.
• Developed ad-hoc reports as requested by user groups or stakeholders or portals and performs analysis on data as required.
• Developed various Visual Force Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages .
• Developed iCal functionality Via VF page for sending meeting invitations from Sales force.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked on various AppExchange products according to the needs of the organization.
• Customized Chatter now for profiles for different users and configuring with Facebook and Twitter.
• Created Reports and Dashboards as per the customer requirements. Worked on Record Types, Validation Rules, Triggers and Page Layouts.
• Created many Approval Process needed in the different stages of the application .
• Developed many Report Types and created various Reports (summary reports) using the Report Builder according to the need of the organization.
• Communicated regularly with the SFDC designated super users to support them in their role and provide information and on new features and functionality.
• Provided consulting and to IT teams on effective use of the Salesforce application.
• Created and updated help desk knowledgebase articles for the help desk team.
• Manage the software testing process, which includes devising test plans, creating test cases, establishing protocols and appropriate testing environments and coordinating actual software testing.
• Help develop managed packages using Agile scrum Methodologies on Salesforce.com platform.
• Has good knowledge and experience working in Agile environment

Confidential, Cincinnati, Ohio Area

Sr. Salesforce Developer

Responsibilities:

• Support and provide recommendations to the COO, CTO, VP of Sales, and VP of Services on the usage of Salesforce and its apps to better serve the business needs.
• Quick turnaround on satisfactory of business needs by tailoring Salesforce.com to meet agile business needs.
• Recommended, designed and implemented a Marketing process in Salesforce to help automate communications between Sales and Marketing, associate campaign influence to opportunities for ROI reporting, and to provide real time status on campaign members.
• Advised the salesforce team with time efficient methods and ideas.
• Conducted weekly staff meeting to know the status of the team.
• Actively participated in code optimization and review process.
• Prioritize the requirement based on resource availability and urgency of the business and then assigning the tasks to the team.
• Designed, and developed Apex classes, Apex Triggers for various functional needs in the application.
• Developed apex classes using dynamic query and schema classes and methods.
• Created Trigger framework and implemented apex sharing.
• Always created logic less trigger.
• Performed all the action in handler and helper classes.
• Maintained the custom settings for turning off/on trigger events.
• Created Workflows and Approvalprocesses and developed validationrules.
• Implemented Apex Triggers, Apex REST Services and custom Apex Controllers.
• Client was having 100 chatter licenses and he wanted to use standard objects for those user for data creation. For Overcoming this scenario we have designed following solution:
• Created VisualForce pages for creation of Lead, Account, contact, opportunity with some Auto calculation.
• Integration with Payment gateway(Authorize.net)
• Customized VisualForce pagefor Send Email functionality for sending mail for chatter user so that they can select the email template and email body can auto populate in email compose box.
• For uploading data of Accounts and contacts developed excel parser functionality.
• Implemented Test Classes with adequate Code Coverage.
• Generated WSDL from sales force using partner WSDL.
• Worked on Various Integration flow:
• Connected with Java/J2EE application with rest API via oAuth 1.0 process and parsed the XML response and performed upsert operation for creating invoices.
• Developed Web services which was consumed by Java Application.
• Created integration with Microsoft azure for sending the document as Salesforce
• Returned to the business with recommendation for changes to accommodate technical needs and ease of implementation
• Created email templates and customized inbound emails using email-to-case.
• Worked on feasibility study of this finalized requirement
• Design and develop prototypes to work with business
• Worked with the impacted business users and negotiated alternate methods where specific business logic was not easy to implement as is in SFDC.
• Provided prototypes of the finalized requirements.
• Migrated the traditional Individual Sales process application to salesforce application (sales cloud).
• Cleansed duplicate data and defined dupe blocking parameters to maintain data integrity using Dupe Blocker.
• Implemented some robust functionalities like Round Robin, Approval process, Email notification for automated notifications to Sales Reps.
• Standardized sales reps reports, installed and trained users in Cirrus Insight to track Sales appointments for call reports.
• Migrated existing visual force pages UI to lightning UI.
• Developed Custom lightning component using lighting Data service.
• Developed excel parser functionality to upload data and create records for parents and child record.
• AppExchange Products:
• Dupe Catcher (Later replaced by matching rules)
• Conga Composer (For document generation)
• DocuSign (for E-Signature)

Confidential, Chicago, IL

Salesforce Developer

Responsibilities:

• Managed daily information technology department needs and served 58 employees through hands-on computer and applications usage assistance.
• Adoption of new releases and updating systems in timely manner.
• Created triggers using trigger framework and centralize trigger turn On/Off functionality.
• Developed rest web service for other application for consuming data from salesforce application for displaying in report in another application.
• Worked with Saleforce.com customer reps to resolve un-resolved issues with organization
• Trained employees in all existing, updated and new computer technologies and software.
• Ensured systems were 100% operational through organization-wide through system checks
• Trouble shooted and provided quick fixes to some of the user configuration issues or tickets.
• Involved in migrating configuration changes through various sandboxes.
• Responsible for coordinating JAD sessions with business users to analyze, gather and define the key performance indicators, document and present the requirements specifications.
• Responsible for sandbox refresh after releases.

Confidential, Washington, DC

Salesforce Developer

Responsibilities:

• Configuration and customization of Salesforce.com for enterprise-wide implementation for over 100 users.
• Managed help desk for daily troubleshooting, user assistance and reconfigurations.
• Consistently provided solutions to workflow issues and structured environment for ease of use.
• Designed data management efficiencies leading to annual administrative support cost reduction of $420,000.
• Developed best practices for pipeline management and call strategies/ materials for sales reps as well as tracking measurements for department-wide and individual performance. Managed all aspects of Sales from orientation through closing.
• Implemented campaign management.
• Created Campaign in the Salesforce and customized application for sending
• Messages through SMS services.
• Used Mass email services for sending bulk email to contact and lead.
• Provided 100% organizational onboarding 35 days ahead of deadline and $22,500 below budget.
• Interfaced with business users to prepare and update Business Process Requirements (BPR) and Software System Requirements (SSR).
• Implemented Apex Triggers, Apex REST Services and custom Apex Controllers.
• Developed batch Apex classes for the below scenarios:
• Created a batch class which can send email to contact on their birthdays and Anniversary.
• Created a Scheduler to send the request on authorize .net if the request was failed on button hit.
• Integrated with external system to create accounts and contacts. After receiving the response by JSON parsing created records in sales force.
• Developed Visualforce pages and Standard Apex Controllers.
• Customized Reporting Management: Consumed data from 4-5 objects which were not connected with each other. Developed VF page for showing all the data. Implemented lightning CSS for styling.
• Connected with other application using oAuth 2.0.
• Created Batch class for sending request to another system and upsert data back in SFDC.
• Issued callout from triggers using future callout.
• Developed apex classes using dynamic query and schema classes and methods.
• Actively participated in code optimization and review process.
• Created Roles, Profiles, Access Settings, Workflow Rules, Validations, creation and modification of fields and page layouts, upload of data.
• Exposed Lightning community for sales rep as sales rep is the person responsible for generating lead and integrity of sales-path.
• Created input form in lightning for creating data in Salesforce in different related objects.
• Implemented Sharing rule by apex so that peer reps cannot see data of each other.
• Created view to see all the records which is created by logged In user and Implemented pagination in lightning component.
• Implemented one page architecture for traversing on next page.
• Exposed lightning component in VF page for internal users.
• Created email page for sending email for composing email to sending customer.
• Exposed standard lightning view of record page and placed lightning component for invoking API calls.
• Implemented Test Classes with adequate Code Coverage.
• Designed and deployed the Custom objects, Entity-Relationship data model, Formulas, Validation rules on the objects, Page layouts, Custom tabs, Components, Roles, Profiles, Public Groups, Permission Sets, Custom Settings and Labels to suit to the needs of the application.
• Created prototypes and/or mockups for the requirements at hand.
• Responsible for guiding the developers in implementing new features in the software and ensuring that they understand and fully comply with data quality standards.
• Effectively articulated reasoning for data model design decisions and strategically incorporated team member feedback to produce the highest quality data models.
• Prioritized outstanding defects and system problems, ensuring accuracy and deadlines were met.
• Acted as a liaison between the customer and development team regarding software functionality, throughout the development lifecycle.
• Documented workflows and results of business analysis and obtain sign-off from customers on the specifications.
• Adapted newly released Salesforce functionalities to achieve organization goals.
• Involved in migrating configuration changes through various sandboxes
• Ran the Business readiness meeting to figure out the gaps.