SUMMARY:

• Dynamic professional that leverages exceptional business acumen with broad technological expertise; adept at improving strategies, technology, solutions, infrastructure, R&D, process and operational effectiveness that profitably impact the bottom - line for companies that span a broad range of industry verticals.
• Outstanding history of driving cost efficiencies and delivering strategic enterprise solutions and services delivery with increasing responsibilities in systems support, data center management / network infrastructure.
• Demonstrated great depth in business-driven technology design, delivering agile, flexible, and scalable solutions.
• Architecture ~ IT ~Strategic Planning~ Operations ~ Security ~ Analytics ~ Solution ~BI ~ Development ~Infrastructure ~ Product Dev. ~Process
• General leader work closely with the IT executive staff and decision makers in other departments to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization assuring uninterrupted core IT functions.

TECHNICAL AREAS:

Automation Tools: Load runner, WinRunner

Tools: Microsoft Office, VISIO, Project, Niku, ABT

Application Tools: RUP, Agile, (XP) SCRUM, Waterfall, SAS, TSO, RICS

GUI: Visual Basic

Languages: C, C++, JavaScript, Cobol, HTML, VB, PickBasic, XML, VBScript

Databases: MS-Access, Informix, DB2, dbase, SQL Server, OLAP, Oracle

Utilities/Tools: ASP, TCP/IP, UI, System Error, Human Factor, UAT, ETE

Application Servers: Websphere, JAVA, SAP, Weblogic, Apache, .Net, Vista, CISCO, Tomcat, Cobol, SharePoint, SCO, SQL

Bug Tracking Tools: Test Director, Robust, JitterBug, Clarify, Siebel, TSO

Systems: Windows 2000/2003/ NT/98/95/XP/VISTA, SaaS, Mac, UNIX, Ms Dos, IBM, AIXPICK, MVS, CICS, Oracle R8i, 11i, R12, JDEdwards, and SAP

PROFESSIONAL EXPERIENCE:

Confidential

IT Executive

Responsibilities:

• Direct responsibility for the development of programs with budgets ranging from $25m to $150m+. Negotiate contracts; oversee contract and vendor management.
• Oversee large-scale programs, 25 or more at a time; Onsite/Offshore teams 150 plus; 35 direct reports, up to 35 teams simultaneously with 150 plus per team.
• Proven experience managing budgets (capital and expense) and the acquisition of equipment, maintenance and services, with a critical eye toward cost management
• Responsible for large scale global initiatives in Engineering/IT/Operations from inception through completion
• Responsible for end to end implementation/development teams
• Responsible for driving business development for key accounts and the engagement lifecycle from inception to completion inclusive of client relationship.
• Managed vendor, global /offshore, outsource, contractor and subcontractor relationships including creation of RFP’s, SOW, contracts and transition plans.
• Managed Program Scope, Risk Management, Change Management, Program Protocol (QA, quality assurance, communication plan), Resource management, Administration, Track and Control and Status Reporting.
• Oversee the planning for the architecture, engineering, administration and support of computer, network and telephony systems to ensure secure and stable operation.
• Increased revenue 35% by creating a Project Management Office and implementing new project management disciplines on all projects.
• Managed the resources and workload of entire program to ensure operational stability, infrastructure renewal and improvement.
• Strong leader work collaboratively with diverse functions and levels within the organization
• Responsible for the development resources
• Responsible for the design, implement, and support complex business processes for ERP/BI, etc.
• Strong leadership skills in guiding and developing a global team
• Planned and implemented additions, deletions and major modifications to the supporting infrastructure company-wide in coordination with corporate leadership. Anticipated future needs, identify proactive solutions to satisfy needs.
• Oversee the design, building, testing and deployment of components required for successful system solutions.
• Designed and implemented short and long term strategic and tactical plans to ensure infrastructure capacity meets existing and future requirements.
• Experience with the ITIL framework and other process management for the effective building of world class IT framework. Proven experience in designing, managing and measuring the performance of infrastructure support functions.
• In-depth knowledge and success with leading efforts and understanding of BI applications-based solutions, development, implementation and support of BI application-packaged solutions; Data Analysis; Analytics
• Lead the Infrastructure cross-functional team through planning and projects, and organize and negotiate the allocation of IT Operations and Support resources.
• Responsible for the contract, cost, schedule and technical performance of major programs.
• Experience with interaction design, creating high-level design concepts
• Work with stakeholders to define operational and systems requirements for new technology implementation
• Responsible for the end-to-end implementation of ERP Oracle, SAP, Siebel, PeopleSoft, BI, etc.
• Delivered IT and general management expertise to clients in CPG, telecommunications, insurance, public health, healthcare, retail, finance, supply chain (i.e.) to achieve corporate savings / cost avoidances by introducing systems and supporting applications to meet business objectives.
• D eveloped, re-engineered, integrated and managed large scale CPG, healthcare, retail, business, finance, supply chain, billing, web based and telecommunication systems
• Supported increased client sales revenues by $3.5M by introducing CRM technology and process controls across the enterprise.
• Strong abilities and success with the SFDC product leading technical development efforts and off-shore development resources
• Strategized w it h C-level and VP’s to plan, road-map for long term plans, and coach teams, in a disciplined Systems Engineering planning and execution process model and methods to deliver upgrades.
• Oversee all reports and documentation related to Service Desk, Desktop, Operations, Security, Network and systems operations
• Identified security risks and oversee the implementation of IT security globally; security solutions such as IPS/IDS, End Point Security, Database Security, Firewalls, Cloud Proxy, Network Admission Control and Network Segregation.
• Worked collaboratively with diverse functions and levels within the organization
• Developed maintenance schedules for network and systems equipment
• Directly responsible for BIG DATA, PMO Development; ERP Implementations, Healthcare, Ecommerce, BI, Analytics, Data Warehouse/Supply Chain Mgt.
• Executive leadership in developing and managing portfolio, aligning IT projects with various business segments objectives, leading PMO activities on a grand scale, timely and efficient project level reporting, mange budgets and forecasts, and manage key project tool sets. Designed, implemented and executed PMO
• Work close with all business units/divisions to review and develop detail process improvements; resolve any existing systems issues or process issues.
• Design and execute High-level initiatives or process improvements with Sr. Executives.
• Key strategy contributor in the design, planning, development, implementation and optimization of infrastructure services components (Linux, Windows servers, EMC, Citrix, VMWARE, Active Directory and LDAP, Security monitoring and protection services, software distribution and automation, patch management, Microsoft Exchange, desktop platform selection, desktop image and standardization, Anti-Virus, desktop security packages, desktop policy and compliance and mobile computing/PDA standardization, Telephony, MPLS, Internet).
• Responsible for SWOT analysis, governance and compliance.
• Reviewed and approved equipment maintenance contracts, carrier contracts, SLAs, annual budgets and personnel evaluations.
• Ability to lead the selection of a Global Unified Communication platform and to implement it resulting in savings and improved productivity
• Achievement of performance excellence through with a firm commitment to individual empowerment through ownership team development
• Extensive knowledge and success with leading teams to generate a vision, to establish direction and motivate members, as well as create an atmosphere of trust, leverage diverse views, coach staff, to encourage improvement and innovation.
• Recommended processes controls and equipment improvements, process improvement, and provide appropriate financial picture, ROI layout concepts for workflow improvements, BPR, and security.
• Proven ability to lead IT organizations through change, critical growth, and continuous improvement while ensuring stability in times of transition

Environment: J2EE, JavaScript, Java, Flash, ERP, SAP, Cerner/EPIC/Informatics/Antrim, Windows XP/VISTA, Unix, Linux, MVS, Cassandra, Hadoop, Lucene/Solr , data grids RUP, SCADA, Agile, Rally, (XP) SCRUM, Waterfall, Test Director, WebSphere, CLOUD, Amdocs, SFDC, Oracle, B17.0, Oracle R12, Hyperion, EBS, GreatPlain, Plainview, Epic, Cerner, Activity Director, LDAP, PeopleSoft, AIX, WinRunner, WebLogic, db2, access, Informix, clarify, siebel, SAP, BI, unix, linux, .net, HTML, SQL

Confidential

Program Manager-Operations

Responsibilities:

• Oversee large-scale $135m+budget IT Programs from inception through completion.
• Direct responsibility for all aspects of programs, 25 or more at a time; Onsite/Offshore team 150 plus; 35 direct reports, 35 teams simultaneously with 150 plus per team.
• Responsible for driving business development for key accounts and the engagement lifecycle from inception to completion inclusive of Client Relationship.
• Responsible for end to end implementation JDEdwards (4), Oracle (5), SAP (5), ERP 15, Financial (8), PeopleSoft (3) Systems (6) SFDC
• Responsible for building PMO, including formalization of methodology, process, and best practices
• Managed vendor, global/offshore, outsource, contractor and subcontractor relationships including creation of RFP’s, SOW, contracts and transition plans.
• Responsible for Program Scope, Risk Management, Change Management, Program Protocol (QA, quality assurance, communication plan), Resource management, Administration, Track and Control and Status Reporting.
• Recommended processes controls and equipment improvements and provide appropriate financial picture, ROI layout concepts for workflow improvements, BPR, process improvement, and security.
• Responsible for the end-to-end implementation ERP systems SAP, Siebel, JDEdwards, Oracle, PeopleSoft, etc.
• Developed, re-engineered, integrated and managed large scale CPG, healthcare, retail, business, finance, supply chain, billing, web based and telecommunication systems
• Managed projects for control system software and hardware upgrades and network enhancements including SOP development and training in Automation Systems.
• Designed, implemented & supported complex business processes for ERP/Oracle/SAP/etc. environment.
• Identified and implemented continuous improvement through system upgrades.
• Managed, documented and implemented upgrades through change control procedures.
• Recovered $300,000 in aged receivables and reduced write-offs by improving invoicing strategies
• Managed projects of $200M plus, including client, program, financial and contracts management.
• Proven experience managing budgets (capital and expense) and the acquisition of equipment, maintenance and services, with a critical eye toward cost management.
• Designed, built, tested, and deployed the technical components required for successful ERP/Oracle/SAP/etc. solutions
• Recruit teams and manage strategic planning, client relations and job scheduling for state-of-the-art networking projects.
• Designed, managed and measured the performance of infrastructure support functions.
• Implemented improved methods and tools for the troubleshooting and researching of problems .
• Responsible for PMO Development; ERP Implementations, Ecommerce, BI, Data Analysis, Analytics, Data Warehousing/Supply Chain Management.
• Reviewed and approved equipment maintenance contracts, carrier contracts, SLAs, annual budgets and personnel evaluations.
• Responsible for the contract, workforce management, cost, schedule and technical performance of major programs.
• Responsible for SWOT analysis, governance and compliance.
• Troubleshoot, analyze and resolve control system issues.
• Managed the review, design and development documents including all system life cycle documentation for automation and control systems.

Environment: J2EE, JavaScript, Java, Flash, ERP, SAP, Cerner/EPIC/Informatics/Antrim, Windows XP/VISTA, Unix, Linux, RUP, Agile, (XP) SCRUM, Waterfall, Test Director, WebSphere, AIX, DataCenter, WinRunner, WebLogic, SCADA, MVS, CICS, IBM, CISCO, db2, dbase, access, Amdocs, Informix, WinRunner, VB, Oracle, Epic, SFDC, PeopleSoft, Hyperion, Plainview, SQL, C, C++, GreatPlains, ERP, BI, unix, linux, clarify, siebel, HTML

Confidential

Sr. Project Manager

Responsibilities:

• Responsibilities included overseeing the development, testing (integration, acceptance, regression) rollout of Financial Software Releases (Budget, Payroll, AP/AR/GL-Finance, Tax and Utility), installation, integration and implementation in Ohio and Kentucky for City Municipalities and Counties. Performed IT Audits.
• Developed operating processes and procedures and training manual for end users.
• Oversaw all business functions including budgeting, accounts receivable / payable, staff training and system troubleshooting.
• Developed and implemented financial strategies (organizational and operational accounting), budgets, processes, internal controls procedures, financial reporting and inventory processes.
• Managed teams consisting of both Technical resources and Data Engineers.
• Responsible for governance and compliance.
• Managed projects that designed, implemented and managed multiple call centers.

Environment: Pick, PickBasic, UNIX, SCO, Windows, Linux, MS-Dos, and Unidata