PROFESSIONAL SUMMARY:

• Seasoned Product Owner/Business Analyst with 10 years of experience in Systems Analysis, User Acceptance Testing, Requirements Gathering, Data Analysis and Reporting, Market Research in various industries, such as Mortgage, Financial, Retail, Wealth Management, Insurance, HR, Banking & Healthcare.
• Experience in managing project life cycle, project resource estimation, project schedules and process requirements. Tracking and reporting all project aspects such as project status, costs and project issues and facilitating Functional Specifications with programmers, QA and testing needs
• Highly proficient in process modeling using UML, Flow Charts, Task Diagrams, Sequence Diagrams, and Activity, Swim - lane Diagrams. Dexterous in writing user stories, creating Use Cases, Collaboration Diagrams, and Class Diagrams by adhering BPMN 2.0 Specifications
• Coached team members on Agile principles and provided general guidance on the methodology. Continuously learning of Agile/Scrum techniques and shared findings with the team.
• Strong leadership skills; able to prioritize, delegate tasks, and make decisions quickly while maintaining a focus on the bottom line. Co-ordinate with the team leads to ensure smooth delivery of project

TECHNICAL SKILLS SUMMARY:

• JSON, XML, UML, SQL Workbench J, Redshift, Hadoop, Jupyter Notebooks, Hive (Stampy, Horizon, Voyager), ETL, ServiceNow, Studio 3T, MongoDB, NoSQL, HP Service Manager, Primavera, Rally, Version One, JIRA, VSTS, Confluence, Atlassian Suite, SharePoint, Visual Basic, Metadata Manager, GitHub, Core Java, C & Data Structures, Salesforce, Tableau, MicroStrategy, DQ Analyzer, DB Visualizer, Wikis, Pivot Tables, Macros
• Agile Methodology, Scrum & Kanban, Agile Metrics, Forecasting, Gap Analysis, Risk Assessment and Management, UAT, BPMN 2.0, Dashboards and KPIs, Budgeting, Vendor Management, CRM, JAD, Project Artifacts and Documentation, Use Cases and Diagrams, Epics and User Stories, BRDs & FRDs, Change Management, UX Research

PROFESSIONAL EXPERIENCE:

Confidential, Irving, TX

Product Owner

Responsibilities:

• Liaise with SMEs to understand the business rules for mapping requirements and create prioritized Product Backlog Items for development team.
• Create, maintain and prioritize the Product Backlog, release plans and sprint backlog on VSTS by logical work groupings and sequence based on business priority and product improvement by CI/CD processes
• Gather data from source systems such as Oracle, SQL Server, MongoDB for analyzing and reporting and identify the data quality issues in source, transformation process & business rules. Update Business Process Flows, DI Tool Functional Frameworks using Microsoft Visio.
• Conduct user acceptance testing and test defect resolution. Prioritize bugs and hot fixes to align with overall product metrics and objectives
• Participate in Agile Ceremonies to receive/provide project health status and generate weekly/monthly project status reports to the leadership.

Environment: REST APIs, Microservices, Spring Boot, React JS, Cosmos DB, Mongo DB, Studio 3T, IBM ODM, IBM BPM, VSTS, ServiceNow, SQL, HERMIT

Confidential, San Jose, CA

Product Owner/Senior Business Analyst

Responsibilities:

• Analyzed and documented a Cashflow and General Ledger reconciliation process for North Americas and Europe business areas involving Confidential, BrainTree, American Express, VMD and corresponding banks.
• Used Redshift to analyze the ~20 million daily transactional data and identify patterns and logic required to reconcile transactions, vendor invoices, settlements, and bank statements from various processors, banks and financial institutions in multiple currencies. Also, for determining the root cause of data discrepancies and issues.
• Created and delivered Business Requirements Documents (BRDs) for each system integration and system enhancement needed to ensure end to end data accuracy across the environment.
• Build Product Backlog with epics, user stories, functional and system requirements and process flow diagrams using Visio. Groom user stories/requirements and clarify the business flows to agile teams. Created and maintained system design documentation, process and data flow analysis and documentation for the end to end solution.
• Facilitate weekly/monthly sync-up meetings with various project stakeholders to provide project health status and work through inter-project risks, dependencies, issues and changes.
• Coordinate with the business, functional and development teams on a daily basis to ensure that the solution design is in line with the requirements documented.
• Facilitate User Acceptance Testing (UAT) with vertical application owners for each application and log/resolve issues. Also, support development integration, quality assurance and releases for testing.
• Establish project plan, change management plan, risk management plan; summarize and publish weekly status reports and monthly release notes using CA PPM. Prepare decks for Business Council, Steering Committee meetings with program/project stakeholders.

Environment: Amazon Redshift, SQL Workbench/J, Hive (Stampy, Horizon, Voyager), Jupyter Notebooks, Slack, GitHub, Rally, MS Visio, Mongo DB, Jira, Confluence, SAP HANA, Bank Analyzer, CA PPM, Axure RP 8

Confidential, Roanoke, VA

Senior Business Systems Analyst/Scrum Master

Responsibilities:

• Facilitating conversation with senior managers, executives and interviewing the business stakeholders from different business areas to understand the current applications/systems, pain points, documenting them in the business requirement document and prioritize their business needs
• Working with SMEs, Program Manager, Stakeholders and Solution Architects to design solution for gaps and prioritizing implementation of solution within the aggressive timeframe.
• Created Business Requirement Document, Data Specifications Document, Data Mapping document and System Requirement Specification Documents for around 40 integrations between various host systems such as PeopleSoft/Workday, AS400, EDW, BI, SQL databases to Reflexis SaaS platform.
• Developed epics, user stories, functional and system requirements and process flow diagrams using Visio. Groom user stories/requirements and explain the business flows to development and testing teams.
• Partner with the Project Manager and work as a team to ensure completion of project deliverables and projected deadlines to ensure successful delivery of the project
• Review and validate requirements, technical designs documents with Development and Quality Assurance (QA) teams

Environment: Reflexis SaaS Platform, SharePoint, BPMN 2.0, Agile, Kanban, AS400, EDW, PeopleSoft, Workday, Microsoft Test Manager, TFS, Snag it, DbVisualizer, DQ Analyzer, MS Visual Studio 2012, Atomic (UC4), JIRA

Confidential, St Louis, MO

Senior Business Analyst/Product Owner

Responsibilities:

• Elicit and document Epics, User stories, Acceptance Criteria and business requirements across all stakeholder groups and developed acceptance criteria using Version One tool and communicate with team to define priority of stories as per business needs. Participate/lead process discovery sessions, product backlog items grooming sessions
• Author business analysis documentation to define requirements and project scope including Business Requirement Documents (BRDs), use cases, mock up screens, help text, reporting requirements, spreadsheets, etc.
• Negotiate solutions for the user stories gathered and prioritize the same to provide the highest business value
• Document, track and monitor progress on key project milestones. Lead/participate in business calls to discuss the impact of production issues
• Support User Acceptance Testing (UAT) and collaborate with the Test team to develop test scripts, test scenarios, test cases and test data to be used in testing. Also, involve in defect identification, prioritize, track and resolve using HP Quality Center/ALM tool
• Coordinate the resolution of clean-up of production issues and provide off-hour validation and post implementation support. Facilitate/present system changes to sales channels and operations stakeholders

Environment: IBM BPM Process Designer V8.5.7, VersionOne, SharePoint, BPMN 2.0, Agile, Kanban, IBM MQ

Confidential, Richardson, TX

Lead Business Analyst /Scrum Master

Responsibilities:

• Acted as a liaison between the business partner and other Systems Department areas, other development centers as well as various vendors of Confidential
• Worked on data related requirements and conducting data/requirement validation and verification by querying through SQL statements from databases e.g. SQL server/Oracle DB etc.
• Data mapping, logical data modeling, created class diagrams and ER diagrams and used SQL queries to filter data within the Oracle database.
• Created documentation including detailed requirements, user stories based on BDD, acceptance criteria, feature description PowerPoint decks, user guides, requirements mapping, data elements, business rules and process flows as well as all agile artifacts for project tracking and budgeting.
• Served as Point of Contact for implementation activities and coordinated with implementation team to create plan, determined impacts and formed resolutions. Performed change management activities using HP Service Manager and signing off the document after the changes were approved.
• Served as escalation point and coordinate risks, issues and dependencies and change requests as well as own and track the resolution, furthermore, assist in removal of roadblocks impeding team progress
• Supported User Acceptance Testing (UAT) and collaborated with the QA team to develop test plans, test scenarios, test cases and test data to be used in testing. Also, documented the evidence of tests.
• Organize and facilitate all scrum ceremonies such as project planning, daily stand-up meetings, reviews, retrospectives, sprint, release planning, demos, and other Scrum-related meetings.

Environment: JIRA, Confluence, SharePoint, MS Visio, HP Service Manager, UML, BPMN, Primavera, Lotus Notes, OneNote, TRAC, SQL, MEGA HOPEX, BDD, IBM Doors, Scrum, Kanban, Salesforce,

Confidential, Jersey City, NJ

Business Analyst

Responsibilities:

• Elicited requirements through various gathering techniques from stakeholder groups and analyzed workflows, UI specifications and created mock-up screens.
• Organized requirements into High Level Use Case and Low-Level Use Case specifications and modeled them into User Interface documents. Intricately involved in Business Process Flow development, Business Process Modeling, and Analysis
• Worked on SQL queries and PL/SQL stored procedures for QA testing and data validation of Metric Reports as well as construct and analyze SLA report weekly.
• Created and owned SharePoint Sites as Power user to store and help the organization of projects, business analysis activities and document management. Intricately involved in Business Process Flow development, Business Process Modeling, and Analysis
• Communicated with team using Team Foundation Server (TFS) for project and issue tracking to improve quality, speed development process as well as store reports and workflows
• Facilitated Change Management meetings and met with stakeholders, decision makers, systems owners, and end users to define business and operational application requirements along with system goals.

Environment: IBM Rational Rose, Rational DOORS, Rational Requisite Pro, Rational Clear Quest, IBM InfoShpere, Business Process Manager, Business Objects, BI Tools, JIRA, Java, XML, Salesforce, Primary Research, Secondary Research.

Confidential, Warrenville, Illinois

Business Analyst

Responsibilities:

• Developed precise documentation of prioritized functional requirements that can directly be converted to test plans, use cases, and system conceptual designs to meet performance targets and development project plans.
• Assisted in the analysis and design of new business processes around requirements definition, information gathering, and consistent documentation methodologies. Write and Execute SQL queries to test data and update the queries as required
• Working with operational management to monitor, trend, and report on operational metrics such as appropriate levels of inventory, sales forecast, production lead times and effective cross functional team inventory planning and enabling leadership to make sound decisions.

Environment: MS Share Point 2007, MS Visio, MS Project, My SQL, MS Publisher, HPSM, Agile, Kanban, JIRA, IBM DOORS, MS Excel (Macros)