TECHNICAL SUMMARY:

• Having 14 years of total experience in SAP, primarily focused on SAP CRM, BRIM and ABAP.
• Worked as SAP CRM SME in Confidential & Confidential .
• Have strong Technical & Functional knowledge in SAP CRM.
• Having depth knowledge of tolling industry backend processes.
• Worked on six Implementations & two Upgrades SAP - CRM Projects
• Experience in SAP CRM 7.0, CRM 6.0 & CRM 5.2 in Sales, Service, Marketing and Interaction Center Scenarios, BRIM, CRM Middleware
• Expertise in CRM customization, Action Profile, Web UI Configuration, ABAP and Object-Oriented Programming
• Full-life cycle experience with SAP CRM Implementations and prepared functional & technical design specifications documents
• Knowledge of SAP Hybris Billing & Hybris C4C for Sales.
• Worked as Subject Matter Expert of SAP CRM Web UI
• Excellent communication and ability to work individually, as well as in a team environment with good team spirit
• Strong Problem Identification and debugging skills
• Worked with Batch jobs and Performance tuning

TECHNICAL SKILLS:

• Master Data & Transaction Data configuration for SAP CRM and SAP FICA including Business Partners & Contract Accounts replication from CRM into ECC & CC.
• Provider Contract integration with CRM, FICA and CC
• CRM integration with Convergent Charging for Recurring Charges
• Master Data & Transaction Data configuration
• Action Profile Configuration
• Business Roles configuration, Navigation Bar Customizing.
• One Order Framework, Genil & BOL Programming.

EXPERIENCE:

CRM / BRIM SME

Confidential

Responsibilities:

• Defined, planned, executed and tackled all the activities involved with integration
• Created business process design document for Customer Account management for Tollway industry (based on BRIM solution).
• Created Functional designs for account creation, contract creation and payment posting
• Configured Customer Account master data in CRM and Middleware set-up for Business partner & Business Agreement.
• Design and developed credit card processing custom interfaces with FirstData & Vantiv.
• Estimated technical efforts for CRM objects.
• Design and developed complex CRM complex objects like pin pad integration with CRM, Web UI enhancements for Provider Order
• Synced CRM Accounts with Business Partners in FICA, and Subscriber Accounts in CC.
• Synced CRM Business Agreements with Contracts & Prepaid Accounts in FICA, and External & Prepaid Accounts in CC
• Synced CRM Provider Contracts with Provider Contracts in FICA and CRM
• Developed interface in ECC for equipment goods movement.
• Developed FICA interfaces in ECC for financial document posting.

Environment: SAP CRM 7.0 EHP3 (BRIM)

Senior SAP CRM Consultant

Confidential

Responsibilities:

• Analyze new business requirement.
• Design and develop new custom SAP CRM Web UI Objects.
• Performance tuning of existing functionality.
• Business Process improvement.
• Review design documents of other team members.
• Conducted User s.

Environment: SAP CRM 7.0 Sales & Interaction Centre

Confidential

Cell Lead

Responsibilities:

• Designed and developed critical CRM Web UI developments.
• Various BADI implementations for Target Group Segmentation.
• Custom Enhancements on Promise to Pay, Installments plan Web UI screens.
• Created custom function modules for validating & fetching Premise, POD, Connection Object data and corresponding contract information.
• Team management and responsible for team deliverables.
• Involved in interaction with the client. Prepared technical design and Test script documents of the CRM objects.
• Provided estimation for SAP CRM objects.

Environment: SAP CRM 7.0 Utility Implementation

Senior CRM Technical Consultant

Confidential

Responsibilities:

• Requirement gathering and estimation.
• Client interaction and off shore co-ordination.
• Created custom assignment blocks in account & contract screens to read data from custom tables.
• Action profile configuration and logic for sending email automatically (for different business scenarios).
• Custom component developments.
• Business Role configuration: Creation of new roles, assigning of navigation bar profiles, layout profiles, Function profiles and Technical profiles.
• Customizing of Navigation Bar: Creation of custom work center link groups and direct link groups.
• Enhanced screen layout and logic using AET tool. Custom modification on screen like adding button, hyperlink etc.
• Utilized the UI configuration tool to make customizing layout changes such as renaming label, changing field positions, hide and display the fields in several views in Web UI.
• BADI Implementation for different scenarios like Order Save and Partner Determination.
• Prepared Functional & Technical Designs.
• Used component controller and custom controllers.
• Modified result List views by adding new columns.
• Involved in Project Quality Process.
• Reviewed Technical design & Unit Test Documents.

Environment: SAP-CRM Upgrade from Version 5.0 to 7.0

Confidential

CRM Lead

Responsibilities:

• Responsible for understanding the Business requirements.
• Involves interaction with the client and preparing functional design.
• Mapped customer requirements & scenarios with standard functionality provided in SAP CRM.
• Client presentation and discussion on Interaction Centre business scenarios.
• Prepared Functional and Configuration documents for Interaction Centre.
• Estimation for CRM objects development.
• Coordinated with offshore technical team.
• Validated technical feasibility for business requirement.

Environment: SAP CRM 7.0 Utility Implementation

Technical Team Lead and Functional Consultant

Confidential

Responsibilities:

• Created custom components, views for various custom business scenarios.
• Enhanced the Opportunity sales pipeline report according to customer requirement.
• Designed and enhanced views - overview, search, result list and general.
• Added custom logic to validate Sales Order & Opportunity using Order save Badi.
• Used Easy Enhancement Workbench (EEWB) in order to add z fields to the standard tables.
• Added custom buttons, fields and corresponding logic.
• Configuration of Opportunity Types, Confidential Relationships, Org Structure, Text Management, Partner Functions, Partner Determination Procedures, Status Profile, Date Profile, etc.
• Configured Transaction launcher for Web UI to access SAP GUI transaction.
• Prepared Functional Designs for the Enhancements.
• Interaction with client for requirement gathering and testing.
• Responsible for team deliverables and Project matrix.
• Reviewed Technical design & Unit Test Documents.
• Involved in Project Quality Process and audits.
• Trained and groomed new team members.

Environment: SAP CRM 5.2 CRM Implementation

Developer

Confidential

Responsibilities:

• Built LSMW conversions programs for master load of Business Partner, Activity, and Marketing Attributes.
• Worked on Interactive Adobe Forms.
• Added new fields Business Partner overview page.

Environment: SAP CRM 5.2 Implementation

Developer

Confidential

Responsibilities:

• Worked as HR- ABAP developer on below topics:
• Reports (classical, Interactive and ALV) on HR Benefit module.
• Interfaces
• Logical Database
• User Exit
• Prepared Technical Design, Unit Test Plan documents.

Environment: SAP-HR Implementation

Developer

Confidential

Responsibilities:

• Worked as ABAP developer with SD, MM & FI SAP modules:
• Worked on Reports (classical, Interactive and ALV), Interfaces (Outbound & Inbound), and BDC programs, Conversion, ALE, IDOC Enhancement, Smart Forms and User Exit.
• Improved performance of existing Reports.
• Worked on Service Pack to upgrade SAP System.
• Prepared Technical Designs and Unit Test Plan documents.
• Groomed junior resources.

Environment: SAP 4.6C R/3 Maintenance