EXECUTIVE SUMMARY:

• Confidential is a Salesforce Architect, Lead Analyst & Senior Developer with emphasis on ERP and CRM implementations for clients, revenue ranging from couple of Millions to $ 14 Billion Business.
• Compassionately communicating with Business Leaders and Users to understand their pain - points, productivity goals, collaborations and ROI
• Increasing User Adoption right from pre-sales, demo and walk-throughs
• Continuous Value addition to the Solutions by having multiple collaborative design and development sessions
• Engaging SME s, business users and transforming them as trainers to train others
• Establishing offshore and onsite development team, deployment team and support team right from the interview process to the Sprint deliverables by aligning them with best practices continuously
• Onboarding Agile Development Methodologies and conducting Scrum calls daily
• Engaging Salesforce Accelerator wing with the development team specifically in Lightning Experience
• Enforcing TEST DRIVEN DEVELOPMENT methodologies
• Elucidating Custom Fields Naming convention, Class Naming convention, Lightning component, Class & Trigger construction best practices and making the team to adhere strictly
• Embedding Bulkification in development
• Reviewing codes to work well in multi-tenant architecture with Quality checklists
• Advocating Performance encapsulated programming
• Ensuring reusability, readability, maintainability and scalability
• Cleansing and accuracy measured orchestrations and Data conversion
• Security enforced Solutions
• Experience in Lightning Experience(LEX), Salesforce Classic, creating range of profiles, permission sets, User creations in bulk, permission set assignment - single/bulk, OWD, Sharing settings, Data Modelling: constructing Custom Objects, creating custom fields, relationships, Validation Rules, Data Security, Custom Settings - org wide data - email recipients, web tab for integrating SAP Reports and Dashboards, email communication templates, workflow, Approval process Flows, Lightning Flow, Page layouts, Record Types, Salesforce-to-Salesforce: Connection, publish & Subscribe, Remote Site Settings, Connected App, Site, Multiple currencies, Fiscal Calendar definitions, Customer portal/Customer community, Partner Portal/Partner Community, Lead Queues, Public Groups - Account & Deliverable Accesses, Deployments using package manifest, ANT and change sets
• He has been analyzing requirements by engaging business users from National Accounts, Commercialization Team in various workshops, process standardization, global rollout plans, translating the requirements in to Process Flow diagrams, Data Flow Diagrams, ERD, JAD, Technical Specifications, testing involving off-shore teams from India, creating test plans, testing, deployments, Data Migrations, integration interfaces, solution evaluation, enhancements, Strong hands-on experience in Apex, VF & Web Services and handling issues.
• Expert at business process reengineering, performing and directing - CRM setup, configuration and deployment, CRM to back office integration, CRM customizations specific to Salesforce.com, Salesforce Org consolidation, Salesforce Org split.
• Ability to setup, customize and deploy Salesforce.com from the ground up for large user groups, perform hands on customizations using Apex, Salesforce.com Web Services API & Visualforce and train end users.
• Well versed with different Force.com platform add-ons like Up2Go, Import2, Conga Merge, ProofPoint, DreamFactory, CloudPDF and Cloud9 Analytics.
• Expertise includes all Oracle Products, several BI tools, over 10 years of PL/SQL experience, forms, reports along with experience in using cutting edge ETL tools like Cast Iron, Informatica 8.x, PowerCenter, SAP BODS, SAP BOBJ, Salesforce.com Connectors, and a host of other applications.
• Experienced in leading teams through all stages of SDLC and expertise in Process Re-Engineering, Maintenance, Enhancements, Development, Data Interface projects and Data Conversion projects
• Expertise in On-site co-ordination USA from/to India & Philippines, production support, testing and documentation of application.
• 10 Years of experience in ensuring development standards, writing, reviewing, code inspecting, modularizing, Performance Tuning and Testing Stored Procedures, Functions, Database Triggers, and Packages.
• Worked in Salesforce.com implementations, APEX, Visual Force, customizations, integration for sales, forecasting, marketing and call center using informatica and Cast Iron.
• Work in Process, Shipping, Inventory, Bill of Materials, Purchase Order, Application Object Library, Order Management, Advanced Supply Chain Management, Demand Planning
• Sound experience in tuning application design, SQL queries and PL/SQL programs for better performance. Used Index - B*Tree Index & Bit Map Index, Cluster, Hints.
• Team player, self-starter, ability to work in multiple business features, detail oriented and good communication skills. Experience includes working with big consulting firms, international deployments and proficiency in 3 languages.

TECHNICAL SUMMARY:

• Salesforce.com
• Oracle, MS SQL Server
• PL/SQL, T-SQL
• TOAD
• Integration
• Cast Iron, Informatica
• Enterprise Architecture
• Business Analysis
• Data Modeling
• SOA
• ETL
• Unix
• Apex
• Interbase
• Business Intelligence
• MS Visio
• Systems Analysis
• Web Services
• SAP Hana
• SAP BODS
• FRD, TDD
• Software Project Management
• Requirements Analysis
• HTML
• JavaScript
• Agile Methodologies
• Testing
• VisualForce
• Solution Architecture

PROFESSIONAL EXPERIENCE:

Confidential

Salesforce Architect

Responsibilities:

• User Access for Single Municipal Account and Multiple Municipal Accounts
• Municipal Electric, Municipal Net Profit & Municipal Electric and Net Profit profiles; User Authorization to associate Municipal user and Municipal Accounts; Apex sharing for Accounts, Contacts, Taxpayer Transfer Information, Municipality Distribution Detail, Municipality Distribution Summary and Taxpayer Opt In
• Municipality portal facilitates to change Tax rate and manage contact information for Municipal Electric and/or Municipal Net Profit contacts.
• Tracked Municipal Notification on Tax Rate Available & Tax Rate Reminder; Email communication template
• Tax rate submission, Municipal Contacts & Municipal TTI to STARS by SOAP web service consumption
• Transfer of Taxpayer Information Form - Net Operating Loss Schedule, Refundable credits, non-refundable credits and Ordinance file upload
• Municipal Administrator to approve Tax rates and posting into STARS
• Municipal User creation & Custom Audit Trial
• Taxpayer Transfer Information outstanding Worklist from Taxpayer opt-in report and Taxpayer exception list
• Taxpayer Distribution Detail and Summary Report - OOB & PDF; Taxpayer Opt-in report; Taxpayer Gross Collection breakdown Report

Environment: Salesforce.com - Unlimited Edition, JetBrains IntelliJ, Illuminated Cloud 2.0, Eclipse, Agile Accelerator, Data Loader, Force.com, Workbench, Cloud Flow Designer, JQuery

Methodology: Agile Development Methodology

Confidential, Chicago, IL

Salesforce Architect & Team Lead

Responsibilities:

• Created USG Sales Lightning App, Branding & Profile assignments
• Notes and Attachments migration to Enhanced Notes and Files in Lightning Experience using Magic Mover; Anonymous script to roll-up enhanced notes from contacts and opportunities to Accounts; Anonymous script to roll-up enhanced notes from child accounts to parent accounts
• Knowledge migration into Lightning experience
• Effectively engaged Salesforce Signature Success to guide us in all sprints
• Migrated Campaign, Campaign Members and Campaign Influences into Lightning Experience
• Involved in Sprint Features development analysis, collaborative application design & Development
• Weekly Cadence Call with Salesforce Signature Success and Monthly Sprint Review with Salesforce Success Specialist Director
• Analyzed Informatica Cloud Connector & Flosum for migrating related data into partial copy sandbox from Production
• Timebound Workflow email notification to ‘Ship To’ plant and Manufacturing plant for RTQ
• User Trigger performance tuning
• Authentication and authorization for Order Samples website; Dealer Hub community portal enhancements
• Features Reliability Analysis - Standards, Common Design pattern, Object relationship
• Performance Analysis
• Stability releases

Environment: Salesforce.com - Unlimited Edition, Eclipse, Jira, Data Loader, Force.com, Workbench, Cloud Flow Designer

Methodology: Agile Development Methodology

Confidential, Newark, NJ

Salesforce Architect, Senior Developer & Team Lead

Responsibilities:

• Involved in Requirement Gathering - Reviewing Business verticals BRD with Business Leaderships and Key Business Users for National Accounts, RIA, IODC, Wire-house, IBD, and Edward Jones.
• Constructed Exact Target Surveys using Content, Smart Capture, ‘Sender Profile’ and published using “microsites/interactions” for Internal Sales and External Sales.
• Involved in the requirement gathering & analysis of following BRD s: Administrative Requirements, Integration, Service Cloud - Case Management driven Data Cleansing and Operational Support.
• Created flow diagram for FDD (Feature driven development) plan and Mutual Funds Business Unit Matrix
• Off-shore development setup: Interviewed and formed the offshore Teams in India and Ireland
• Firms, Reps, Home Office Contacts, Log Activities, Key Contacts, Roadshow, Schedule, Conference, Meetings using LDS and Lightning components
• Pipeline with Kanban view and Recommended Shelf space - Lookup Relationship, Page Layouts, Compact Layouts & Apex Trigger to place pipeline entry into Recommended shelf space
• External Contacts, Internal Wholesalers, State Coverage, Sponsorships, Sales Summary, Teammates PI Subscription: Bi directional Rest Services - Contact by Email Address, Contact by SSO ID and Log Activity; 401k Lead Referral, External Lead Referral, Home Page component - My Sales Summary, External Lead Referral Count - Quarterly, 401k Lead Referral Count – Quarterly, My Top Reps, My Top Funds, Create New – Rep | Home Office Contact | Key Contact,
• AppExchange: Did technical due diligence with CustomPoint, LinkPoint360, Geopointe and MapAnything for mapping solution. Identified the integration tool as DBAMP between SFDC and legacy System – PruStat
• Desktop Home Page, Case Home Page, Case categorization based skill, NRM - ‘Rep, Firm and Team’ processing – Merge, Additional Search, Unmerge, Create New; Messages and Alerts, PruStat Links
• Marketing Metrics; Data Discovery; Seismic Content
• Survey and Questionnaire driven Functional Requirement gathering with National Accounts, IBD, IODC, RIA, Wire-house
• User Management, Profile Definition and more
• Accounts Orchestration, Rep Orchestration, Financial Activities Sync,
• Account – All Firms of National Accounts, Wire-house |
• Google geocode based Mapping Solution – Geo Pointe: Productivity driven optimized Routing with the flexibility of changing routes to increase Sales. Heat Maps; Turn-by-turn navigation for external wholesalers
• JAD – Definition and control of Multiple Firm schedules for Road Show, Single Firm Conferences, Events, Activity Logging for National Accounts which establishes best relationships with clients and serves for more than $ 600 Billion financial securities
• Lightning Experience – Configuration, Channel specific page layouts, Custom Visual force page using Lightning Design System and JavaScript
• Salesforce.com Content Management – Central Repository for National Accounts documents including Marketing Materials
• Best Practices – educated the importance of naming convention and enforced the Naming convention – Custom Fields & Test driven development to Newark Team & Off-shore Team
• Trained onsite resources on Salesforce.com – Architecture, Sales Cloud
• Email Framework and Utility Class
• Exception Handling Framework using Custom Object, Email, Chatter, Solution and Case Management
• Deployment Methodology starts with instance progression, impact analysis, guidelines, approval and verification
• DML Utility Class – reusable method for posting Insert, Update, UPSERT and delete
• Engaged Salesforce Accelerator Program for learning Lightning Components based development – iPhone, iPad and Desktop devices
• Co-ordinated with QA Team & Managed defects using HP ALM
• Lightning Sync, ‘National Accounts’ profile specific Global Actions for Salesforce 1 & Lightning Experience
• Right content for client from Sales Team and Marketing Team; SP initiated SSO; Seismic outlook plugin, COTS app for iPhone and iPad.

Environment: Salesforce.com – Unlimited Edition, Sales Cloud Accelerators, Force.com, Sforce Data Loader, Salesforce Report Builder, Workbench, Developer Console, VF, Web Services, RR Donnelley, CustomPoint, LinkPoint360, Geo Pointe, MS Visio 2010, Eclipse Kepler with Force.com IDE, XML, MS Excel, HTML, JavaScript

Confidential, Harrisburg, PA

Salesforce Architect, Senior Developer & Team Lead

Responsibilities:

• Worked on Transportation Solutions Salesforce.com global roll-out in a fast-paced agile environment
• Key Solutions implemented to increase ROI, collaboration and Extraordinary Customer Experience are Account Management, Opportunity Management, Parts forecast Management and Lead Management
• Over 33,000 Confidential Accounts belonging to Automotive Transportations and Industrial and Commercial Transportations, generating $ 6.1 billion are migrated from TE Data Warehouse Systems using SQL Loader(data extraction), CSV(data translation with the identification of Salesforce record identifiers) and Apex Data Loader(meta data download and master data upload)
• Account is the key landing area to know the Opportunity values, create/edit deliverables, associate linked volumes and work on deliverable line items and capturing parts forecasts using I-H-S forecast data or ‘Power Systems Research’ forecast data.
• Proposal Accounts are potential revenue generating customers which will be converted into TE Accounts from SAP Systems after the evaluation by the Customer Team.
• Constructed oracle packaged-stored procedure to truncate records from account staging table from SFI schema and fetch Automotive account records and ‘ICT’ account records from ‘Customer Partner Dimension’ table stored in account staging schema. This procedure is called from Cast Iron orchestration daily once, scheduled at 10:00 PM GMT.
• Created technical specification and test plan for Account Data Sync orchestration. Incremental Account data synchronization is built using Cast Iron, which adds account records from TE Data Warehouse Systems once daily with completion notification, warning notification and error notification
• Account Cross table in the SFI schema helps future update of account attributes cascaded into Salesforce, inactivation of account when customer do not wants to proceed and more. Cast Iron orchestration reads the account record identifiers and transfers into SFI schema.
• Constructed batch-able apex job for finding merge possibilities between proposal accounts and TE Accounts using the fuzzy logic. Then the merge-possible accounts undergoes in approval process flows ends up in merge or stay as it is.
• Created formula to derive region of the account from DD1 through DD3
• TE Accounts are identified with Sales hierarchy of territories, Marketing Manager hierarchy of territories, Account Manager hierarchy of territories, GAM hierarchy of territories and stored on every account records
• Sales organization identifier concatenated with Org base identifier is the composite key value serves as the input driver for the integrated Reports and Dashboards
• Constructed Oracle procedure for exceptional loading Accounts belonging to other business units helps in increasing Sales beyond the boundary
• Accuracy of forecast data capture will make the company to go for $ 8 billion and expand from the 7% of $ 165 billion market space in sensor business to more
• Integrated master parts with the identification of GPL, CBC level 1 through level 5 & Product Code and transferred customers of new acquisitions like ‘Measurement Specialties’
• Opportunity and Parts Forecast Management Systems using I-H-S for Automotive Transportations and PSR for Industrial and Commercial Transportations by the Implementation of Up2Go CPRM on Salesforce.com platform.
• Business Processes from legacy systems – TOPS, RTS, PLM, ICS, GATD are gathered and standardized across NA, SA, EMEA, APAC & ASEAN involving the global leaderships in multiple rounds of workshops/Meetings. Supported in merging solutions out of the Business Acquisition – “Measurement Specialties” Master Part definitions and alignment in Up2Go & Process mappings.
• Key fields in Master Parts, DLI Parts, Product Category, Projects, Line Items, Price Schedule were identified & evaluated with business users, generated data mapping files, defined and configured in TS Salesforce.com
• Prepared Requirement Definition document for CI orchestrations, External Identifiers were created for the data synchronizations, peer-reviewed Parallelization and Batch processing in Cast Iron Orchestrations
• Data Quality is ensured with the definitions of Validation rules and Account merging approval process flows
• Workflows created – Account Region, Part description display in Forecast screen.
• Data Security is maintained using OWD, Profiles and permission sets for Sales Engineers, Sales Managers, Sales Leaderships, Marketing Managers, Product Engineers, Product Managers, Demand Analysts, Demand Managers, Global BU Admins, and Regional BU Admins. Created Role Hierarchy for the Segment level access and Proxy login access
• Built asynchronous apex batch for determining Vehicle Start of Production Date and Vehicle End of Production Date from Volumes Linked
• Designed and developed access sharing solution using the Hierarchy of Territories from TED
• Sales Engineers, Sales Leadership, Marketing Managers, Product Engineers, Product Managers and Demand Managers are engaged effectively in solving customer Projects using chatter collaboration.
• Product Categories of all business units were loaded with the Self-referential integrity to GPL in Product Category
• 280K master parts of Automotive and Industrial and Commercial Transportations were loaded using Apex Data Loader. Created Oracle Stored Procedure for pulling the incremental parts into staging table in 2 options: Daily Load and Exceptional Load to support other than Transportation Solutions Business Unit