Technical Content Manager Resume

SUMMARY:

Content Management professional with over 16 years' hands - on experience. Regarded as the in-house authority with respect to Content Architecture and Content Management Systems in general. Proficient in describing technical concepts to a non-technical audience. Adept at communicating with management, industry partners, peers and internal departments. Dedicated and conscientious with a positive ‘can do' attitude.

SKILL:

Expert knowledge of Adobe Experience Manager (AEM), TeamSite, Liferay, Drupal, & Wordpress content management systems. Working knowledge of HTML, Adobe Photoshop, Adobe Illustrator, MS Word, Excel, PowerPoint, Mantis, Eufony, Remedy, Mercury Test Director & Quality Center, Google Analytics, EMSG, Kintana, Lotus Notes, Ultra Edit, Visio, AS400. Familiarity with SOX & PCI-DSS compliance within the industry.

PROFESSIONAL EXPERIENCE:

Confidential

Technical Content Manager

Responsibilities:

Coordinate with team members on website enhancements for multiple agency accounts.
Work with developers on code integration.
Manage and maintain web update requests for multiple websites.
Collaborate with team members to ensure website integration with direct and e-mail marketing campaigns.
CMS business lead for 2 complete redesigns of Confidential including the implementation of new CMS systems.
Defined taxonomy, created structures and components and entered content in CMS.
Worked closely with developers to define CMS requirements for portlets, components, page templates, and structures within the CMS.
Supervised direct reports.
Assisted with QA & UAT testing.
Worked with developers on code integration.

Confidential

Content Manager

Responsibilities:

Coordinated with internal business partners on website enhancements.
Managed and maintained Microcontroller web update requests for various Confidential internal and external websites.
Collaborated with Marketing Communications on all Confidential product launch initiatives to ensure website integration with direct and e-mail marketing campaigns.
Pulled site performance data and created Campaign Reports for the various Confidential campaigns.
Core team member of several corporate wide projects including the Web Infrastructure Update project.
Collaborated with business team members and Internet Marketing Studio to establish business, design and functionality requirements.
Participated in the review and approval of wire frames and comps.
Performed Quality Assurance testing.

Confidential

Web Producer

Responsibilities:

Organized and posted content to the royalcaribbean.com website via CMS.
Worked with developers on code integration.
Supported issues during QA, UAT, and post-production.
Supported Direct/Interactive Marketing tactical initiatives to ensure website integration with direct & e-mail marketing campaigns.
Provided strategical & business CMS support to 5 international offices.
Supported internal business partners on website enhancements, including the entry of all content.
Subject matter expert for CMS. Acted as liaison between IT and business, including demonstrating processes, defining roles, announcing new enhancements and fielding questions.
Business CMS lead collaborating with cross-functional IT team in defining DCT structure.
Coordinated product launch initiatives, product demos and product for internal employees.
Collaborated with project team members to establish business, design and functionality requirements and write project briefs.
Reviewed and approved wire frame, comps, copy and images.
Defined content taxonomy with CMS developers.
Entered content (including light HTML) via CMS.
Coordinated deployment timelines of new content.
Worked with developers on code integration.
Continuously improved site SEO by implementing best practices for URLs, page titles, meta data and HTML page content.

Web Content Manager

Confidential

Responsibilities:

Organized and posted all content on royalcaribbean.com via CMS.
Worked with internal departments and shipboard personnel to maintain accuracy of website.
Worked with developers on code integration.
Supported issues during QA, UAT, and post-production.
Responsible for cross-team participation in content development.
Worked closely with IT in troubleshooting CMS issues.
Worked closely with Web Producer to reinforce brand identity and message to consumers through the web experience.
Collaborated with IT CMS Administrators to define content categories and types within CMS.
Contributed to the definition of Content Business Rules for 5 different target audiences.
Worked closely with IT in product acceptance testing.
Worked closely with Producer in collecting business requirements from the business units, initiating new product development, product demos and product .

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