SUMMARY:

• A competent professional with over 7 years of rich and extensive experience in IT Business Analysis and Technical Development.
• Experience in managing entire business analysis teams with a view to achieve business objectives and ensure utilization of available resources, which includes both end - to-end implementation and production support
• Experience in MS CRM Data Integration towards import/export of data using SSIS and Custom application development.
• Experience in developing of workflows, ribbons, site map, dialogs, business processes, business rules, dashboards, charts and wizard-based reports.
• Participated in remote deployment of projects in multiple locations like USA, Europe and Middle East.
• Involved in all the phases of end-to-end project life cycle with key requirements gathering solution designing, analysis, design discussions, configuration, very advanced customizations, and Deployment.
• Developed Multiple Custom Plugins/Workflow Activities to perform CRUD operations in both Synchronous and Asynchronous ways and registered steps using Plugin Registration tool.
• Knowledge in configuring several security policies on various entities in the system to manage and implement appropriate access controls in MS Dynamics CRM 2015 using XRM Toolbox.
• Extensively used Plugins Registration Tool to register C# plugins & Custom Workflow Activities in CRM.
• Good knowledge of OOB functionality of MS Dynamics CRM 365/2016/2015/2013 Sales, Marketing and service modules.
• Experience integrating MS Dynamics with SharePoint / Azure Blob for document management.
• Expertise in configuring security roles, business units, teams, field security profiles, call outs to CRM API, and CRM plugins.
• Experience in working with Product Line Architecture Including Sales/Service/Marketing Modules.
• Participated and contributed during all phases of the SDLC of project, ensured project deliverables of highest quality are delivered on time
• Consumed and exposed Dynamics CRM APIs for custom web front-end development and external service integration
• Developed plugins and custom workflow activities consuming MS Dynamics CRM web services and using CRM SDK APIs
• Used CRM web service and developed a custom service using Windows Communication Foundation to provide extended functionalities to the common methods of CRM
• Identified, documented and communicated CRM configuration and development best practices to the upper management
• Managed migration from MS Exchange / Outlook to KANA for customer service department of a large e-commerce company
• Responsible for overseeing design, development, testing and deployment of Microsoft CRM projects.
• Responsible for responding to RFP's and writing SOW working together with Microsoft Consulting team.
• Define business and functional requirements to maintain successful delivery of Microsoft CRM solutions against project deadlines.
• Conduct elicitation workshops for defining application functional requirements, use cases, test cases, application usability requirements, GUI specifications and application process flows

PROFESSIONAL EXPERIENCE:

Confidential, Houston, TX

Sr. Microsoft Dynamic CRM Consultant

Responsibilities:

• Leading and/or participating in discovery analysis meetings with the client to understand current business processes that need to be incorporated into Dynamics CRM 2011.
• Conduct detailed analysis sessions with end users.
• Configure and implement CRM functional and application modules, encompassing account and contact management and commission management.
• Creating documentation to define workflow and requirements and implementing custom workflows into business process.
• Designed and integrated ASP.NET front-end using WCF Web Services and LINQ and implemented client-side validations for Web-server controls. Extensively used .NET validation controls for Client-side validations.
• Participated in modifying and changing the architecture of the original Student Retention application.
• Wrote, debugged and deployed plug-ins using Visual Studio and C to coordinate the student and program entities.
• Used MS Dynamics CRM SDK, WCF, XRM and LINQ to interact with data from the CRM system
• Integrated SQL Server 2008 with CRM using SQL Stored Procedures, Functions, Triggers, and Importing/Exporting data from legacy data sources using SSIS.
• Developed dynamic reports using CRM reporting interface and SSRS SQL 2008 R2 engine .
• Developed Main view and Single view Dashboards as an extension of Dynamics CRM.
• Developed Duplicate detection rules to prevent Duplication in Cross entities.
• Coordinated geographically distributed Team Onshore/Offshore Model to expedite custom solutions and testing.
• Build Workflows to create an efficient way of communication among different Divisions/Agencies by Auto-Email notifications for key updates on any Dynamics CRM records.
• Provided and ongoing support for customers in report building, data quality and new integrations.
• Created, maintained documentation and conducted end user while implementing and support CRM system.
• Extensively used application capabilities such as queues, activities, data import, charts and dashboards.
• Created many Web Resources, Plug-in, Workflows, Entities and Relationships. Worked on customization of ribbons using Ribbon Editor Tool.
• Implemented ODATA endpoint on entities like Accounts/Leads/Contacts/Opportunities and other Custom Entities.
• Experience performing Unit and Integration Testing in the Development, System Integration Testing, User Acceptance Testing including Bug Reporting and Fixing.
• Involved in various meeting held based on upgrade of the current CRM 2016 version to the Dynamics 365 version.
• Created users in the CRM and have assigned the security roles based on the security privileges and Access rights in the organization.
• Customized the Sitemaps, UI and used Ribbon Work Bench to customize the ribbon which is a replacement of the toolbar in all the recent Microsoft Applications
• Customization of Microsoft Dynamics CRM system, based on functional requirements of the client and use of out-of-the-box features, required configuration and customization for various functionalities and requirements.
• Documentation of functional requirements and design of CRM based on business processes of the client organization.
• Provide input and advice regarding Microsoft Dynamics CRM capabilities and functions to client organizations, in relation to current business processes and effort estimation for configuration, customization and documentation

Confidential, Dallas, TX

Microsoft Dynamic CRM Consultant

Responsibilities:

• Planned and designed strategy for the migration of data from previous CRM tool to current CRM environment.
• Customized Service module and contract formats, privilege layouts, Service Level Agreements and item list as per the business procedure.
• Used CRM webservice and built up a custom administration utilizing WCF to give stretched out functionalities to the basic techniques for CRM.
• Gain thorough knowledge in business and data analysis, product development, requirements definition, change management, defect management, project management (ASAP/Design Thinking), and cost estimate modeling.
• Performed Gap analysis between a client's requirements and the functionality within Microsoft dynamics CRM
• Configured the application to meet a client's requirements using Microsoft Dynamics CRM customization tool, workflow tool, or SDK
• Designed and integrated business processes and Data flows between CRM applications and other applications such as back office/ERP applications
• Advise on the use of VS 2012, Dev Ops infrastructure, Dev VMs, merge orgs, libraries, tools, and 3rd Party add-ons including Able Bridge editable grid, ADX Studio productivity pack, lookup preview
• Conduct webinars for non-technical end-users of Dynamics CRM, covering basic sales and customer service functions, as well as user personal ps and settings.
• Functioned as the Business Analyst, Designer, Developer, Trainer, and Post-Production Support Manager throughout full project cycle
• Developed products to fit the business unit by converting the needs analysis into a functional product.
• Determining project specifications by studying product design, customer requirements, and performance
• Hands-on, end-to-end SDLC experience and a thorough understanding of CRM concepts, as demonstrated supporting Microsoft Dynamics CRM, and developing custom, data-driven .NET applications.
• Used Microsoft .NET development to extend and augment the Microsoft Dynamics CRM platform.
• Extensive experience in developing Custom Plugins using Plugin Context, Organization Context, Retrieve Multiple, Retrieve, Associate, Disassociate.
• Work on improving and customizing the current CRM instance by use of Custom plug-ins, Web services, and Web forms.
• Customized Dashboards based on the custom reports and charts (requirements) created using Visual Studio test project and accomplished unit testing including both automated and manual testing.
• Customized Service module and contract templates, entitlement templates, Service Level Agreements and product catalogue according to the business process.
• Used MS Dynamics CRM 2013 to customize system components such as forms, views, entities, attributes, relationships, and entity mappings according to entities in real estate domain
• Carried out daily checks on high risk areas of the application during implementation and deployment phase
• Customized Service module and Contract templates, entitlement templates, Service level Agreements and Product catalogue according to the business process.

Confidential, El Monte, CA

Microsoft CRM Dynamic Consultant

Responsibilities:

• Involved in development of Dynamics CRM, and the platform, as it pertains to feature sets that integrate with Dynamics CRM solutions, including designing and developing CRM portals
• Configured and Customized CRM using web-based administration tools (form layout, Workflow design, Web resources, I frame and view creation, etc.)
• Used Pre and Post Images during Plugin execution phases for various complex Plugins.
• Extensive experience in developing Custom Plugins using Plugin Context, Organization Context, Retrieve Multiple, Retrieve, Associate, Disassociate.
• Implemented Caching, Session state and Cookie Management, view state, POST and GET techniques.
• Work on improving and customizing the current CRM instance by use of Custom plug-ins, Web services, and Web forms.
• Used Advanced find feature of MS Dynamics CRM 2015 created multiple views of system entities.
• Customized Dashboards based on the custom reports and charts (requirements) created using Visual Studio test project and accomplished unit testing including both automated and manual testing.
• Work on improving and customizing the current CRM instance by use of Custom plug-ins, Web services, and Web forms.
• Used Advanced find feature of MS Dynamics CRM 2015 created multiple views of system entities.
• Customized Dashboards based on the custom reports and charts (requirements) created using Visual Studio test project and accomplished unit testing including both automated and manual testing.
• Created Custom Entities, Custom attributes for individual business units in MS CRM 365, per their business process.
• Customized Service module and contract templates, entitlement templates, Service Level Agreements and product catalogue according to the business process.
• Created and customize reports in the system by using SQL Server Reporting Services (SSRS) to provide data for service management and opportunity management.

Confidential, New York, NY

Business Analyst

Responsibilities:

• Worked closely with customers, colleagues and clients through workshops to facilitate and investigate the business model, functions, processes, information flows and structures using appropriate methodologies.
• Carried out and deliver feasibility and business studies, contributed to PM's PID document and work closely with clients and end users to identify costs and benefits of replacing or decommissioning company legacy systems.
• Responsible for the validation of the solutions delivered to ensure they meet the system specifications and agreed process changes.
• Sought out effective business solutions through improvements in information systems, data management, decision support systems, organizational procedures and equipment.
• Responsible for undertaking and documenting business requirements for new application developments or enhancements of existing systems.
• Gathered business requirements and authoring functional specifications including all requests for change/change management with planned walkthroughs.