PROFESSIONAL SUMMARY:

• Having 7 years of experience in the field of Information Technology with 5 years of experience in Salesforce.com CRM, this involves me working on configuration, customization, integration with external systems using SOAP API and REST API, communities, lightning migration, lightning components, lightning design system, lightning Data services and lightning locker services
• Experience in the complete life cycle of project development (SDLC) including System Analysis, Design, Development, Testing, Deployment and Maintenance.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Validation rules, Reports, Dashboards, Tasks and Actions.
• Experience in SFDC development using Apex classes and Triggers, VisualForce, Force.com IDE, SOQL, SOSL.
• Hands - on experience with development tools like Force.com IDE, Force.com Explorer and Data Loader.
• Extensive experience in designing validation rules, custom objects, custom fields, role based page layouts, workflow alerts & actions, pick lists, approval processes, record types, custom tabs, report extractions to various formats, and email generation according to application requirements.
• Sound understanding of SOQL and SOSL for Querying and Searching Data for Force.com platform.
• Proficient in implementing business flows using the Declarative framework via Workflow Rules and Approval Processes.
• Proficient in dealing with the functionalities related to the Service cloud and Sales cloud .
• Adept in sales analysis, marketing & customer support business processes used by Salesforce.com customers and recommendations to customers for improving their processes using Salesforce.com
• Hands on experience in using the Aura framework and Salesforce lightning Design System (SLDS).
• Good working experience in various capacities such as Salesforce developer, Salesforce Administrator, Force.com developer and business analyst and involved in various phases of entire project from requirement gathering, architecture development and implementation and training the end users.
• Worked in developing various lightning components, events and A pplications.
• Good understanding with Client/Server architecture, Object-Oriented design techniques and web application design under Model View Controller (MVC) and Service Oriented Architecture (SOA).
• Used Service cloud to manage Cases and Entitlements and worked on Salesforce CPQ.
• Proficient in Data Migration from Traditional Applications to Salesforce Using Data Loader Utility and Informatica on Demand.
• Executed various levels of Unit, Integration, Regression and User Acceptance (UAT) using test cases to prove that system conform to specifications of business and quality requirements.
• Strong Requirements gathering experience using JAD Sessions & Conducting User Interviews, and preparing functional documents like Use Cases, Software Requirements Specifications (SRS).

TECHNICAL SKILLS:

Force.com: Apex Language, Apex Classes, Apex Triggers, SOQL, SOSL, Visualforce (Pages, Components & Controllers), S-Controls, Apex Web Services, Apex Data Loader, Dashboards, Reports, Analytic Snapshots, Custom Objects, Force.com, Eclipse IDE Plug-in

Business Process: Service Requests and Activities, Opportunities, Quotes and Proposals, Order Management, Campaign Management, Case Management, Contract Management, Pricing, Approval, Partner Deal Registration, Data Cleansing and De-duplication, Agreements and Entitlements

Visualforce: Custom Visualforce Pages

Languages: C, Java, pex, JavaScript, SQL.

Database: Microsoft SQL Server, MS Access

Web: HTML, XML, CSS, JavaScript.

Platforms: Windows, Windows Server.

Tools: Data Loader, Workbench, Eclipse IDE.

Operating Systems: 2003/XP/2000/NT/98/95, MS-DOS, UNIX

PROFESSIONAL EXPERIENCE:

Confidential, Frisco, TX

SFDC Developer / Administrator

Responsibilities:

• Performed the role of SFDC developer, lightning developer and interacted with various business user groups for gathering the requirements for salesforce.com, Lightning and CRM implementation.
• Responsible for writing Apex classes, Triggers, batch classes, Visual-force code containing business functions, Test classes for unit testing and code coverage.
• Developed portal solution using Lightning Components.
• Worked on custom application development in Force.com, utilizing Visualforce and Lightning Components/Framework.
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Retrieved some data and its functionality from Third-Party API’s and Displayed within the lightning Visualforce component.
• Used Data Loader for insert, update and bulk import or export of data from Salesforce.com, SObjects used it to read, extract and load data from comma separated values (CSV) files.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Integrated using REST based Web service Call outs to other external systems.
• Worked on web technologies like HTML, CSS, JavaScript, WSDL and BULK API
• Developed code for generating the XML requests required for calling the web services.
• Involved in design and development of different views and page layouts for different profiles.
• Developed complex workflows, outbound messages and approval processes for automating business logic
• Created email templates and inbound emails using Visualforce for the clients and customers.
• Developed Apex Test Classes with assurance of maximum code coverage.
• Implemented Case Management by creating record-types specific to the user groups, assignments rules, escalation rules, case templates, workflow rules and actions, etc.
• Customized page layouts for Contacts, and Accounts depending upon user roles, and groups of Service cloud objects.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Worked on Jenkins for continuous deployments to higher environments
• Involved in all the phases and pre-production/post-production support activities.
• Executed various levels of Unit, Integration, Regression and User Acceptance (UAT) using test cases to prove that system conform to specifications of business and quality requirements.

Environment: Saleforce.com platform, Lightning, Service cloud, Apex Language, Visualforce, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Email Services, Security Controls, Sandbox data loading, Agile.

Confidential, Dallas, TX

SFDC Developer / Administrator

Responsibilities:

• Performed the role of SFDC developer, lightning developer and interacted with various business user groups for gathering the requirements for salesforce.com, Lightning and CRM implementation.
• Responsible for writing Apex, Visualforce code containing business functions.
• Developed Custom objects, customizing tabs, Apex Triggers, Test classes for unit testing and code coverage.
• Experience in Data Loader for Data Management in Force.com platform
• Experience with custom application development in Force.com, utilizing Visualforce and Lightning Components/Framework.
• Created Lightning Component Tabs and Visualforce Tabs using Lightning Components.
• Developed component using Lightning Aura Framework which also included client-side AngularJS
• Used Data Loader for insert, update and bulk import or export of data from Salesforce.com, SObjects used it to read, extract and load data from comma separated values (CSV) files.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Integrated using REST based Web service callouts to other external systems.
• Developed code for generating the XML requests required for calling the web services.
• Involved in design and development of different views and page layouts for different profiles.
• Developed complex workflows and approval processes for automating business logic
• Worked on Salesforce for providing Quote-to-cash software delivering CPQ, Contract management, E-commerce & Revenue Management.
• Built a custom Salesforce CPQ application with custom objects and relationships.
• Performed Salesforce CPQ related configuration for product setup, approval matrices, approval rules, process builders and flows.
• Created email templates and inbound emails using Visualforce for the clients and customers.
• Developed Apex Test Classes with assurance of maximum code coverage.
• Implemented Case Management by creating record-types specific to the user groups, assignments rules, escalation rules, case templates, workflow rules and actions, etc.
• Worked on Jenkins and change sets for continuous deployments to higher environments.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Formulae Fields, Approvals, Workflows, Reports, Dashboards, Tasks and Events
• Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups of sales cloud objects.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards.
• Involved in all the phases and pre-production/post-production support activities.
• Used Force.com web service API for implementing WSDL in the application for access to data from external systems and web sites.
• Executed various levels of Unit, Integration, Regression and User Acceptance (UAT) using test cases to prove that system conform to specifications of business and quality requirements.

Environment: Saleforce.com platform, Lightning, Sales cloud, Apex Language, Visualforce (Pages, Component & Controllers), Pages, Data Loader, Salesforce CPQ, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP, Agile.

Confidential

Salesforce Developer / Administrator

Responsibilities:

• Customized objects and fields using master detail relationship, look up relationship depending on the requirements.
• Worked closely with sales team and business analyst and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC).
• Created page layouts, validation rules and workflow rules.
• Worked as a legacy for creating new roles and profiles in the organization.
• Created new user Accounts and configure Salesforce to fit security needs at the user and organization levels.
• Built the Member Community on the Salesforce Customer Communities platform with a completely custom look and feel to meet the client's website branding.
• Developed automated workflows and approval processes for sales opportunities and lead routing.
• Worked on Salesforce Lead management, Accounts and Contact management system.
• Implemented Service Cloud including: Service Console, Customer Portal & Communities, Case Feed, Knowledge Base and Entitlements.
• Worked with the Business group for requirement gathering throughout the planning and implementation. Coordinate with business analysts for the issues requiring business analyst help.
• Designed SQL database tables, views, stored procedures, triggers and functions.
• Developed Salesforce.com ETL processes using Cast Iron, Informatica, Java and Salesforce Web Services Java API.
• Worked On Data Migration From Databases To Salesforce Using Apex Data Loader.
• Experience in handling administration, customization, configuration, mapping, data migration and integration of Salesforce.com applications.
• Single handed implementation and maintenance of the Continuous Deployment and Code Repository setup.
• Generated SOSL and SOQL statements to search the information.
• Performed Data Migration from home grown legacy system to Salesforce CRM.
• Unit and integration testing for new requirements and get the UAT from the business owner
• Worked on ETL tools to migrate the information from other database.
• Designed Test-driven development (TDD) and Continuous Integration (CI) software development process.
• Built APIs with Salesforce.com Apex SOAP/REST Services.
• Review the test cases provided by the QA team, and providing feedback.
• Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer's cases in Cases Tab.
• Defects fix, reporting and defect management in Jira.
• Designed Visualforce Pages with HTML along with custom controllers and controller extensions.
• Administrated and monitored the company's Salesforce CRM applications.
• Designed, and developed Apex Classes, Apex Triggers for various functional needs in the application.
• Responsible for migrating developed packages from different sandbox instances. Development Sandbox, QA sandbox, SIT sandbox and UAT sandbox.
• Used CVS for source code control. Used Cruise control for continuous Integration.
• Created Web Services for handling requests and API and SaaS based applications using REST and SOAP-based web services (SOA).

Environment: Java 1.4, JSP, HTML, Java Script, Struts, springs, Apache Tomcat, Eclipse, MySQL