Salesforce Admin Resume

SUMMARY:

Total experience of over 7 years in Information Technology industry, with skills in salesforce administration, Salesforce Cloud environment using classic and Lightning methodology
Maintain user roles and profiles, security settings, access settings, etc. (User Profiles, Role Hierarchy, Sharing Rules and Security), Configure and maintain custom objects, record types, fields, page layouts, formulas, data validation rules, triggers, Group/ Sharing Management, Email templates, Chatter, custom workflows, approval processes, installed packages, etc.
Plus skills in developing Client - Server Applications, administration, integration, eService, Workflow, Assignment rules, Business service, and customizing BCs, BOs, Applets, Views…etc, using Siebel CRM with SQL and BIP for reporting.

SKILLS:

PROFESSIONAL EXPERIENCE:

Salesforce Admin

Confidential

Responsibilities:

Understanding the business process of the clients.
Setting up the new environment for clients in salesforce.com.
Customization for support and maintenance of salesforce application.
Problem analysis and fixing bugs.
Gathering requirements from client and giving user and admin training about salesforce.
Gathering requirements from client and giving user training to client.
Involved in salesforce application setup activities and customized the apps to match the functional needs of the organization.
Created and deployed several reports and dashboards using salesforce.com platform.
Created multiple custom buttons, views, objects, fields … etc to reducing the complexity.
Involved in case assignment rules, escalation rules and auto-response configuration and customization in case management.
Developed and deployed workflows and approval process.
Utilized apex data loader in handling massive amounts of user data.
Installing SalesForce Appexchange products as per customer needs.
Configuring and integrating Conga to generate documents, and Docusign for digital signing with salesforce.

Senior Siebel consultant

Confidential

Responsibilities:

Develop and implement a system to help customers apply for applications electronically and to perform the necessary procedures through Public sector and eServices including requirement gathering and application support.
Creating reports using SQL and BIP.

Web Developer

Confidential

Responsibilities:

Developing websites using PHP and MYSQL
Develop and implement a system to help the Ministry of Agriculture and the citizens to apply for applications electronically and to perform the necessary procedures including requirement gathering and application support.
Report Development using BIP.
Report Development using BIP.

Confidential

Web Developer

Responsibilities:

Develop and implement a system to process submitting, receiving and performing the necessary procedures on the application.
Report Development using BIP.

Confidential

Responsibilities:

Develop and implement a system for Qatar Economy and commerce ministry, the process of submitting and performing the necessary procedures on the application.
Report Development using BIP.
Develop and implement a system for the Ministry of Interior, in order to apply all citizens’ applications with the ability of taking action and respond online including requirement gathering and application support.
Report Development using BIP.