Senior Consultant Resume Phoenix, AZ - Hire IT People

SUMMARY:

Experienced Project Manager, with strong background in systems development, systems maintenance, change management; process development, workforce management, infrastructure analysis, contact center management, contact center design, voice and data implementation, including vendor management.

TECHNICAL SKILLS:

TECHNICAL/ PBX DEVELOPMENT TOOLS: Mitel - Cloud, Q5 Cloud, Epiphany, TIBCO, Genesis, Siebel, MS Office Suites including Access, Word, Visio, PowerPoint, Excel, Groove, Heat, Microsoft Project, WordPerfect, Lotus Notes, Netscape, Internet Explorer, Call Manager, Right Now, TASKE, SQL, People soft, 1st Act, Cobol, Fortran, Assembler. Symposium, Symphony, Call Pilot, Meridian Mail, Blue Pumpkin, Remedy, C++, HTML, Blackberry Setup, AT&T, Verizon, Sprint, Avaya, Nortel, Mitel, Inter-Tel, Cisco, SDLC, Voice-Net, Dialogic, Natural Micro Systems, Automated TDD Solutions, CA- Service Desk, and Extraction.

PROFESSIONAL CERTIFICATIONS: Inter-Tel Axxess Systems Administrator, Principles of Data Stewardship, Certified Computer Programmer, Principles Software Design, Principles of Hardware Design, Microlog Certified Voice Response Unit Design Specialist, Dale Carnegie Leadership Training, Dale Carnegie Sales Training, Dale Carnegie Leading High Performance Teams

EMPLOYMENT HISTORY:

Confidential, Phoenix, AZ

Senior Consultant

Responsibilities:

Selling Traditional PBX, Networking, and Cloud Based Solutions by working with a wide range of customers commercial and government.

Systems: Mitel, Avaya, Mitel Cloud Based Solutions, Q5 Cloud Based Solutions

Confidential, Owings Mills MD

Senior Consultant

Responsibilities:

Sold Traditional PBX, Networking, and Cloud Based Solutions by working with a wide range of customers commercial and government.

Systems: Mitel, Avaya, Mitel Cloud Based Solutions, Q5 Cloud Based Solutions

Confidential, Largo MD

Chief Operating Officer

Responsibilities:

I provided day-to-day leadership and management to a service organization that mirrors the adopted mission and core values of the company.
I’m responsible for driving the company to achieve and surpass sales, profitability, cash flow and business goals and objectives.
I’m responsible for the measurement and effectiveness of all processes internal and external.
Act as lead "client-care officer" through direct contact with every client and partner.

Confidential, Chandler, AZ

Network Services Manager

Responsibilities:

Responsible for satisfying enterprise voice network circuit and device infrastructure service requests targeting multiple data center environments.
Responsibilities include coordinating all end-to-end activities (Engagement, Discovery, Design, Approval and Implementation) by planning and overseeing all engineering tasks, facilitating meetings with the project team, creating and managing related Network Services change requests and managing all implementation activities (including pre- and post-implementation tasks).
Work as a liaison between Network Engineers, technical partners and Business Units throughout the project lifecycle to ensure all required technical documentation (i.e. requirements, designs, etc.) are captured, circulated and approved, as necessary.

Confidential, Washington, DC

Program Manager

Responsibilities:

I’m the Program Manager I manage a staff of thirty information technology subject matter experts that provides support services in the following departments (Network Operating Center (NOC), Contact Center Help Desk, Telecommunications, and Project Management.
In addition I’m managing the daily operation of most SBA Core Applications.

Confidential

Business Development Consultant

Responsibilities:

I was responsible for the establishment of business relationships with prime contractors that are pursuing federal, state, and local government contracting opportunities.
I’m currently providing services that’s looking to provide Accounting Services in the government marketplace.

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Senior Consultant Resume

Phoenix, AZ

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